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context.
This is typically used for some sort of clean-up after a call has been completed
.
o: the operator extension
If a caller presses the zero key on their phone keypad while recording a
voice mail message,
and the o extension exists, the caller will be redirected to the o extension.
This is typically used so that the caller can press zero to reach an operator.
a: the assistant extension
This extension is similar to the o extension, only it gets triggered
when the caller presses the asterisk (*) key while recording a voice mail messag
e.
This is typically used to reach an assistant.