TECH BRIEF

VSPACE TECHNICAL QUICK-TIPS

Introduction
NComputings desktop virtualization serves to extend the applications, configurations, and overall user
experience of a typical computing environment to many users instead of just one.
This document is designed to identify areas of configuration in NComputing vSpace deployments that are
not commonly known, show why these configurations are needed, and provide specific steps and general
best practices to help produce a smooth and successful installation experience.
This document is intended for experienced IT professionals who will be deploying NComputing
technology, whether its an initial evaluation or a wider deployment. A thorough understanding of
advanced Windows configurations and TCP/IP networking is assumed. These tips and many others are
included individually in our searchable knowledge base at www.ncomputing.com/knowledgebase.

Pre-Installation
OS Selection for vSpace
There is a unique version of vSpace for each major version of Windows or Linux. To ensure that you are
using the correct and latest version of vSpace for your OS, please obtain the software fresh from
http://ncomputing.com/downloads. The following tips can also help avoid any OS compatibility issues:

Professional editions of Windows XP, Vista, and 7 are preferred

Standard editions of Windows Server 2003, 2008, and 2008 R2 are preferred
Ensure that you are up-to-date with Critical and Important patches from Windows Update
Do not install any Roles on your Server 2003, 2008, or 2008 R2 host PC

Security Software
Anti-virus and Anti-spyware applications are vital to maintaining safety and security on your network.
However, these classes of programs can interfere with the installation of vSpace by sometimes identifying
the vSpace install process as suspicious. To ensure that no issues develop, please uninstall them prior
to installing vSpace. Once vSpace has been installed and configured, and everything appears to be
functioning correctly, you may reinstall your security software.

Prior vSpace Installations

If vSpace for a separate NComputing product was previously installed on your host PC, it is often
recommended that you reformat the hard drive and reinstall the hosts OS from scratch. This will
eliminate possible conflicts with the older softwares files and registry values.

Virtual NIC Settings (L-Series)

When configuring a virtual machine as your vSpace host PC, it is vital that the virtual network interface
card (NIC) be set to Bridged, not NAT. Since NAT is the default setting within most hypervisors,
making the change to Bridged is generally necessary to avoid complications.

IRQ Handling (X-Series)

Certain motherboards incorrectly assign IRQs to the X-series PCI Card, causing a variety of symptoms.
In most cases, this can be prevented by opening Device Manager and disabling all devices listed under
the Ports category.

TECH BRIEF
VSPACE TECHNICAL QUICK-TIPS

Post-Installation
Subnets/VLANs (L-Series)
When configuring your network to support L-series devices, it is strongly recommended that the host PC
and L-series devices be placed on the same subnet or VLAN. This will help prevent connection issues
and ensure that all product features operate correctly.

Firewall Configuration
To ensure that vSpace can operate correctly, the following ports and executables should be whitelisted
in your firewall, anti-virus, and anti-spyware applications:

Ports
o

For L-series device connection

TCP: 27605, 27615, 3581, 3597, 3645, 3646
UDP: 1027, 1283, 3581
o For vSpace Registration
TCP Port 3630 to/from:
register.ncomputing.com
or 85.214.42.113
o For vSpace Update
TCP Ports 20 & 21 to/from:
70.182.176.102
or 61.100.14.27
or 81.169.173.128
Executables
o For vSpace functionality
C:\Windows\system32\KMServc.exe
C:\Program Files\Common Files\NComputer\Bootsrv.exe (L-series only)
o vSpace Tray Icon C:\Program Files\NComputing vSpace\KmMsg.exe
o vSpace Registration C:\Program Files\NComputing vSpace\KmRegWiz.exe
o vSpace Update C:\Program Files\NComputing vSpace\KmUpdate.exe

Windows Group Policies

By default, only Administrator and Remote Desktop user groups will be allowed to logon remotely
(through the NComputing devices). To allow any desired users or user groups to logon remotely, they
must be added to the following Local/Group Policies:

Windows Settings > Security Settings > User Rights Assignment

o Allow log on through Terminal Services (Windows XP & Server 2003)
o Allow log on through Remote Desktop Services (Windows Vista, 7, & Server 2008)

Note: Simply adding Everyone to these Policy Objects will give remote logon rights to every user profile on the host PC.

vSpace Registration
Registration of vSpace software is required for full product functionality, and it is often best to perform this
registration immediately after installing. The exception to this is when you are creating a hard-drive
image for rapid deployment; in this case, registration should be performed after each system receives the
image. Product registration can be performed directly through an internet connection (see Firewall
Configuration above) or via e-mail with an offline registration file. For specific instructions, please check
out the user guide for your product: http://ncomputing.com/documentation.