Beruflich Dokumente
Kultur Dokumente
0)
Revise las respuestas, los resultados y las puntuaciones de las preguntas que se muestran a
continuacin. Las respuestas correctas estn marcadas con un asterisco (*).
This 65-question assessment test is the final component of the General Product Support Specialist guided
Customer User Administrator and Support Identifiers
(Responder todas las preguntas de esta seccin)
1. Oracle Support manages roles and responsibilities for all users
associated to a Support Identifier in My Oracle Support.
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
2. How would the Customer User Administrator (CUA) turn on the
Service Request Details in the email option for a Support
Identifier?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
4. Select the best reason why a Customer User Administrator
(CUA) would activate Auto Approve for a Support Identifier.
Marcar para
Revisin
(1) Puntos
The Organization is very large, and the CUA does not have
time to individually approve all requests
To enable generic access to Knowledge Base and My Oracle
Support Community (*)
This is a security risk; therefore, a CUA would not use this
feature
To stop the email notification about users wanting access
None of the above
Correct
5. The Customer User Administrator (CUA) manages access levels
for other CUAs (who share the same Support Identifier).
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
Customer User Administrator and Support Identifiers
(Responder todas las preguntas de esta seccin)
6. Who approves End Users and sets their access levels for My
Oracle Support?
Marcar para
Revisin
(1) Puntos
Oracle Support
Your Organization
Your Customer User Administrator (*)
None of the above
You do not need approval for access
Correct
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
9. As a user of My Oracle Support, you want to get the most
value from the customizable dashboard layout. Which of the
following are best practices to customize your layout and
make it work for you? Select all that apply.
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
13. The number of tabs you see in My Oracle Support depends on
the Support Identifiers associated with your account.
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
Knowledge Search and Browse
(Responder todas las preguntas de esta seccin)
16. What is a Search Assistant?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
18. You are looking to install the Oracle E-Business Suite (EBS)
product range. How would you find one document that
outlines everything you need to know?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Product Certifications
(Responder todas las preguntas de esta seccin)
20. The Certifications tab in My Oracle Support is able to directly
answer all of your certification questions in a single location.
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
Product Certifications
(Responder todas las preguntas de esta seccin)
21. What does the Certifications tab in My Oracle Support provide
to the user?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
23. I am not sure of the exact product name to use in the
Certifications tab. What is the best approach?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
29. From within My Oracle Support, select the best description of
how to download the latest firmware patch for Netra Blade
X3-2B
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Marcar para
Revisin
(1) Puntos
Falso
Correct
35. When should you mark an answer Correct?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
43. Oracle Enterprise Manager Harvest Job is a collection tool that
gathers information about your Oracle set-ups, configuration,
and OS. You can automate this information transfer with
Oracle
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
Marcar para
Revisin
(1) Puntos
Correct
45. Users create a new Service Request by moving through a
structured step-by-step process that starts by asking the User
to identify the Severity before describing the problem
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
Marcar para
Revisin
(1) Puntos
Blue screen
MySql - using JDBC eWay is experiencing a connection
problem - ClassName not found (*)
Application is slow
System not working
Correct
47. You are in the process of logging a new Service Request.
During Step 2 (Solutions), you see a solution that does resolve
your issue. What should you do next?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Correct
49. You were able to resolve a Service Request before Oracle
Support came back with a suggested solution. What should
you do?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
Mobile My Oracle Support
(Responder todas las preguntas de esta seccin)
51. You receive a Tweet from Oracle while you are in a meeting.
There is some interesting information about one of your
products. You can quickly log into Mobile My Oracle Support
and search the knowledge base to get more details to share
with your colleagues during the meeting.
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
52. I am able to create a new Service Request using the Mobile
My Oracle Support interface
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
54. You are a CUA for your company. You are currently in a threeday organizational meeting and are concerned about getting
behind on new user requests for access to My Oracle Support.
Unfortunately, you will not be able to approve any requests
through the mobile application as it only allows you to search
the knowledge base.
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
55. The Mobile My Oracle Support application is only available to
Users with the Customer User Administrator (CUA) role
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
(Responder todas las preguntas de esta seccin)
56. The two main functions you can accomplish in My Oracle
Support Mobile are to view and update Service Requests and
search the knowledge base
Marcar para
Revisin
(1) Puntos
Verdadero (*)
Falso
Correct
Marcar para
Revisin
(1) Puntos
(Seleccione todas las respuestas correctas)
Access to Oracle Engineers to perform mapping business
requirements to product functionality
Access to My Oracle Support Community (*)
Access to Oracle Support Engineers to de-code
customized code and undertake script development
Access to new functionality included in Oracle Patches
and Upgrades (*)
Access to Oracle Product knowledge and Oracle Product
bug fixes (*)
Correct
58. What are the best methods to stay informed about the latest
information on Oracle Technical Support policies?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Verdadero
Falso (*)
Correct
62. Which of the following statements regarding our value
proposition to our Partners for Oracle Collaborative Vendor
Support (OCVS) is NOT true?
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos
Marcar para
Revisin
(1) Puntos