Ramiz Shaikh

ramizRSA@gmail.com
Mob No: +91-8055293660

CAREER OBJECTIVE
To work in a reputed organization where I can enhance as well as utilize my skills
and potential for achieving the goals of the organization and associate with the fields
that provide a promising career while being resourceful, innovative and flexible.
EXECUTIVE SUMMERY
Quick Learner, Good communication, Leadership quality, Adaptable to changes,
team building skills and organizational skills.
RELATIVE EXPERIENCE
Completed extensive training of CUCM, CVP and UCCE from APs Success
Academy.
KEY SKILLS
Cisco IPCC Enterprise/ UCCE
- Installation and configuration of domain controllers and SQL Server 2005.
- Installation and configuration of UCCE components.(Router, Logger, AW & HDS, PG)
- Configuration of UCCE components
Creating scripts as per given business logic.
Configuring agents, skill groups and teams.
Configuring Dialed Numbers and Call Types.
Configuring Network VRUs.
Configuring Agent targeting rule.
Configuring Call Context Variables.
Configuring Network VRU Script List.
- Configuration on CVP call server.
- UCCE Operations
Solving day 2 day issues like
The line is silent & the call does not connect or terminate.
One DN work properly but the other does not work.
Please call back at a later time.
No response to the call.
There is no response & call disconnects after few seconds.
Experiencing system problem & Unable to process call.
Busy Signal.
Using Dumplog utility (Collecting and Analyzing PIM, CTIOS server, OPC , PG
logs).
Using Procman.
Reporting
Real time & historical reports, RCD, TCD, CALLTYPE, Skill group, Agent
tables.
- Using HDS for historical reporting.

Cisco Unified Communication Manager (CUCM/VOIP)

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Installing CUCM Server.

Installation & Configuration of Cisco Phone on Cisco Call Manager Express and
Cisco Unified Call Manager.
Registration of SCCP Cisco Phone
Configurations of extensions.
Configuring CSS and Partitions on CUCM.
CUCM features like conference, group pick up, meet-me, call park etc.
Integrated Third-Party SIP Phones with Cisco Unified Call Manager.
Integrated and Tested call routing between CME and Cisco Unified Call Manager
using H.323

Cisco Routing & Switching Network

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Strong understanding of TCP/IP and OSI network Models.

Configuration of routing protocols like RIP, EIGRP, OSPF and Static Routing.
Router Password recovery and basic configuration of Cisco 2800, 3845, 1800, 1700
series routers.
Configuration of VLANs, VTP, Trunking and Inter-VLAN routing on switches.

COURSES UNDERTAKEN
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Cisco Certified Network Associate(CCNA)

CCNA Voice training completed
Cisco IPCC Enterprise/ UCCE training completed.

EDUCATION
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B.E.IT in 2014 with 63.19%.

Diploma in IT 2009 with 57.67%.

PERSONAL PROFILE
-

Name:-RAMIZ RAJMAHAMAD SHAIKH

Address:-c/o Mr. V.G. Satras, Swami Vivekanand Housing society, 2nd lane
Famous Chowk, New Sangvi, Pune 411027.
- Date of birth: DEC.28.1989.
- Gender: Male.
- Nationality: Indian.
- Languages known:-Hindi, Marathi, English, Urdu.
- Interest:Travelling, Playing Badminton, learning new thing, observing
people, Listening to music.

(RAMIZ SHAIKH)