UNIT I - INTRODUCTION

Lecture
Hour

Time
(Mins)

Topics Planned

Introduction of TQM, how it is

different from other traditional
way of management

Need for quality, Evolution of

quality

Definition of quality

Dimensions of quality applicable

for both manufacturing and
service sector.

Basic concepts of TQM

Definition of TQM, TQM

Framework

Contributions of Deming, Juran

Contributions of Crosby

Barriers to TQM

Actual Topics Covered

Date

Period

Deviations if
Any

Reasons For
Deviation

UNIT II - TQM PRINCIPLES

Lecture
Hour

Time
(Mins)

Topics Planned

Leadership, Strategic quality

planning

Quality statements, Customer

focus, Customer orientation

Customer satisfaction, Customer

complaints, Customer retention

Employee involvement,
Motivation, Empowerment

Empowerment, Team and

Teamwork

Recognition and Reward,

Performance appraisal

Continuous process
improvement PDSA cycle

5s and Kaizen

Supplier partnership
Partnering, Supplier selection,
Supplier Rating.

Actual Topics Covered

Date

Period

Deviations if
Any

Reasons For
Deviation

UNIT III - TQM TOOLS & TECHNIQUES I

Lecture
Hour
1

Time
(Mins)

Topics Planned

Actual Topics Covered

The seven traditional tools of

quality
New management tools
Six-sigma: Concepts and
methodology
Applications of six sigma in

both

manufacturing,

service

sector including IT
5

Bench marking Reason to

bench mark

Bench marking process

Introduction of FMEA and its

stages

Process FMEA, Types

Review of the above topics

Date

Period

Deviations if
Any

Reasons For
Deviation

UNIT IV - TQM TOOLS & TECHNIQUES II

Lecture
Hour

Time
(Mins)

Topics Planned

Quality Circles its formation,

process and application

Quality Function Deployment

(QFD)

Building a House of Quality QFD process

Building a House of Quality,

Contd. with examples

Actual Topics Covered

Taguchi Quality Loss FunctionIntroduction, Loss Function,

Nominal The Best, Average
Loss, Other Loss Functions,
simple problems
Total Productive MaintenanceIntroduction, Plan, Learning the
New Philosophy, Training &
Improvement Needs

Cost of quality and its impact

Performance measures

Review
UNIT V - QUALITY SYSTEMS

Date

Period

Deviations if
Any

Reasons For
Deviation

Lecture
Hour

Time
(Mins)

Topics Planned

Need for ISO 9000, ISO 90002000 Quality Systems

Elements, Documentation

Quality Auditing

QS 9000, ISO 14000 - Concepts

Requirements and Benefits

Case studies of TQM

Implementation in
Manufacturing Sectors

Case studies of TQM

Implementation in Service
Sectors

Case studies of TQM

Implementation in IT Sectors

Review of Unit 5 and previous

units

FACULTY IN-CHARGE

Actual Topics Covered

HOD/ME

Date

Period

Deviations if
Any

PRINCIPAL

Reasons For
Deviation