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Introduction of ISO 9001:

ISO 9001 contains all of the requirements which an organization must address
within their quality management system (QMS) if they wish to be certified against
the standards. The majority of these requirements would be identified by many
organizations as common sense topic which they would want to address in order to
run their business well e.g. sales, design, purchasing, training, calibration of tool
equipment control of records.
ISO 9001 is written by the committee (TC176) and is designed for uses in any type
of organizations. This inevitably means that these are compromises in the wording
of standards and some interpretations is often needed.
The ISO 9001 quality management standard applies to areas such as
manufacturing, processing, servicing, printing, forestry, electronics, steel, food
processing, legal services, financial services, trucking, banking, retailing, drilling,
recycling, aerospace, construction, exploration, textiles, pharmaceuticals, oil and
gas, pulp and paper, publishing, petrochemicals, shipping, mining, energy,
telecommunications, plastics, metals, research, health care, hospitality, utilities,
aviation, machine tools, agriculture, government, education, recreation, tourism,
fabrication, sanitation, software development, consumer products, transportation,
instrumentation, computing, biotechnology, chemicals, consulting, insurance etc.
ISO has two kinds of quality management standards: requirements and guidelines.
Together these two kinds of quality standards make up what is known as the ISO
9000 family of standards.
Requirements are the formal expectations that you must meet if you wish to be
officially certified or registered. They are compulsory. Guidelines, on the other hand,
are suggestions and recommendations only. They are voluntary. In the past, ISO had
three sets of quality requirements: ISO 9001, ISO 9002, and ISO 9003. However,
now theres only one standard: ISO 9001 2008. ISO 9002 and 9003 have been
ISO first published its ISO 9001 standard in 1987, and later published an updated
version in 1994. In an effort to address the changing needs of its users, ISO has
updated its ISO 9001 standard in 2000 and again in 2008. The newest version is
known as ISO 9001 2008.

Terms and conditions
Quality management system
Management responsibility

6. Resource management
7. Product realization
8. Measurement analysis and improvement


Sections 4,5,6,7 & 8 which contain the requirements themselves and organization
wishing to be certified against ISO 9001 will need to demonstrate that they have
addresses of these requirements.
There are 250 individuals requirements in ISO 9001 that can be condensed in 5 key
1. Determine the needs and expectations of costumers
2. Establish policies, objectives and a work environment necessary to motivate
people to satisfy these needs.
3. Design, resource and manage a system of interrelated processes to
implement the policy & attain the objectives.
4. Measure and analyze the effectiveness of each process in fulfilling its
5. Pursue the continual improvement of the system from an objective evaluation
of its performance.

It is not a product standard its contains no product requirement.

It is the series of generic requirements for quality management system.
Approval to ISO 9001 does not guarantee product or service quality.
Costumer focused leadership, not standards produce satisfied costumers.
Approval to ISO 9001 demonstrate that you meet the minimum requirement
of quality management

Summary Of ISO 9001:2008 in Informal Language

The quality policy is a formal statement from management, closely linked to

the business and marketing plan and to customer needs.

The quality policy is understood and followed at all levels and by all
employees. Each employee works towards measurable objectives.

The business makes decisions about the quality system based on recorded

The quality system is regularly audited and evaluated for conformance and

Records show how and where raw materials and products were processed to
allow products and problems to be traced to the source.

The business determines customer requirements.

The business has created systems for communicating with customers about
product information, inquiries, contracts, orders, feedback, and complaints.

When developing new products, the business plans the stages of

development, with appropriate testing at each stage. It tests and documents
whether the product meets design requirements, regulatory requirements, and
user needs.

The business regularly reviews performance through internal audits and

meetings. The business determines whether the quality system is working and
what improvements can be made. It has a documented procedure for internal

The business deals with past problems and potential problems. It keeps
records of these activities and the resulting decisions, and monitors their

The business has documented procedures for dealing with actual and
potential nonconformance (problems involving suppliers, customers, or internal

The business (1) makes sure no one uses bad product, (2) determines what to
do with bad product, (3) deals with the root cause of problems, and (4) keeps
records to use as a tool to improve the system.


Hino motors limited was founded in 1910 and remain Japanese pioneer motor
vehicle manufacturer. Hino motors are the part of Toyota group and have been the
leading Japanese commercial vehicle market for decades. Hino known by its quality
and superior technology paved the way for Hino to becoming the trusted market
leader in Japan as well as one of the largest in the world. Hino Motors Japan and
Toyota Tsusho Corporation in collaboration with Al-Futtaim Group of UAE and PACO
Pakistan formed Hinopak Motors Limited in 1986. It grows for strength to strength in
a short span of time and become the no.1 choice of commercial vehicle Corporation
in Pakistan. Hinopak is the trusted market leader with over 70% of market shares of
Pakistani truck and bus industry. It is the first Pakistani automobile industry that
certified with ISO 9001 certificate and ISO 14001. It also introduced 3S in heavy
duty commercial vehicles market.
The vision of Hinopak Motors Limited is to provide the society with safe, economical,
comfortable and environment friendly means of transportation by manufacturing
and supplying commercial vehicles and services.

To our individual, institution and international customers:

to deliver high quality, safe, durable, reliable, comfortable environment
friendly and economical products and services to their total satisfaction.
To our employees:
to foster corporate culture of mutual trust, respect for fundamental rights at
work, opportunities for professional growth and personal welfare so that they
are proud of being a member of the Hinopak Family
To the community and our nation:
to contribute to economic and social development by providing means of
transportation and by progressive localization of the vehicles.
To the shareholders:
to act in compliance with the norms expected of a subsidiary of the Toyota Group of
1. Strengthen our dealers network to serve best quality service to our valued
customers all over Pakistan.
2. Improve and enlarge our manufacturing facilities to supply high quality
chassis and bodies.
3. Increased localization of items to strengthen local suppliers in Pakistan.

Recipient of Quality Excellence Awards.

First automotive company

commercial vehicles market.

First company to supply busses under "Urban Transport Scheme" in Pakistan.

Recipient of Employers' Federation of Pakistan's Golden Jubilee Award for

Human Resource and Industrial Relations.

Recipient of Corporate Excellence Award from Management Association of








Recipient of Employers' Federation of Pakistan's Golden Jubilee Award for

"Excellence in Productivity".