What does the role of a Client Administrator involve?

Client Administrators are able to create and manage both users and classes within their campus. In addition, they are
able to use reporting tools that allow them to see student progress, export that data to a CSV file and view LMS access
statistics
Class creation averages 10 classes per hour, the average class size is 30 with 3,000 students in total, this would take
around 10 hours. If you enroll students manually, it takes approximately 35 hours to enroll 5,000 students. Note:
Manual enrollment should not be necessary when students self enrol with a 'Class Code'.
Does the administrator have the privileges to create user accounts or simply to amend them?
Users will be able to do both. They can Edit a users profile and information, and they will also be able to create users
within classes.
Does the administrator have access to any "sensitive" information?
Information that could be considered as "sensitive" includes; personal information listed in a users profile i.e. email
address and username, student scores, student progress, and products used.
What happens if theres a technical problem that is beyond the knowledge of the local administrator?
Who would help out?
All problems arising that the Client Administrator is not able to deal with, should be emailed
to:lms.support@cambridge.org
Include information as per the Call Logging Template to assist with any investigations.
Why am I seeing "This feature has not been enabled, please read the FAQ's titled 'What is a School Code
and how do I use it?'"
If your School registered with the Cambridge LMS before 18th September 2014, it is possible that we dont have all the
information we need about your School to enable the feature. To do so please
contact lms.support@cambridge.org with the following information:
Subject: Enabling a School Code

Why am I seeing "Your School details are not up to date. Please contact Customer Services to update your
details."?
If your School registered with the Cambridge LMS before 18th September 2014, it is possible that dont have all the information
we need about your School to enable the feature. To do so please contact lms.support@cambridge.org with the following
information:
Subject: Enabling a School Code
Message: (Include the below in your email)
What is a School Code and how do I use it?
School Codes allow new teachers to join your School during the registration process. You will receive a notification confirming
your School Code by email and an Announcement when logged in.
A School Code is valid for the whole School and allows a single code to be used across Institutes where applicable, so that
teachers registering will be listed as Pending in each Campus. Once authorised at the required Campus, via Teacher Plus, the
users will be able to create and manage their own classes. This operation should be carried out per Campus.
We recommend that the School Code is changed when a teacher leaves the School. Each time you change this make sure to
inform other affected Client Administrators and Teachers
If however, the feature is not enabled, it is possible that we dont have the information we need about your School to enable
the feature. To do so please contactlms.support@cambridge.org with the following information:
What other admin privileges would the person have? Would they only create courses/classes or can oversee
student and teacher activity?
Users will be able to create and manage, both classes and users within the Campus' they are a Client Administrator
They will be able to use reporting tools that will allow them to see student progress
LMS access statistics can be viewed, for all users within the Campus' they are a Client Administrator i.e. Students, Teacher, and
other Administrators
They can Edit a users profile and information, and they will also be able to create users

How will a student access split level classes, if they only have one book and one activation code?
Students will need activation codes for each split level course i.e. 1A and 1B. Questions regarding additional activation codes
should be directed to the sales representative, who can advise what special arrangements can be made in these
circumstances.
Where are the activation codes?
Activation codes are typically printed and placed on a card, with instructions on how to use, which are then attached to the
spine of each book, before being shrink-wrapped together. This may differ depending on the region and method of distribution.
Where are the instructions that give users step-by-step process for activating and joining classes?
The activation code card, will direct all users to the following URL:www.cambridgelms.org/coderegistration
On this page are instructions, and links to the Getting Started Guide PDF, in a number of languages.
Is there a way to Bulk create classes within the LMS?
At present there is no tool that can provide this functionality. Users can create classes singularly, one after another and in
relative quick succession, before needing to check class creation has completed successfully. This allows administrators to
focus on one task, class creation, which can improve the average creation time.
Why during Bulk Enrolment, do I receive a message stating this functionality has been locked?
In order to reduce the length of time this process takes, and provide greater stability in the LMS environment we have taken
the step to Lock the functionality whilst another user is carrying out this task. We recommend you try this process again in a
few minutes, when it should become available.
One of my students is reporting their score/progress is not updating. What can I do?

Firstly, use the call logging template to carry out some initial investigations. Secondly, get the user to clear their browser cache
and history of everything, and close the browser before trying again. If the user can work on a different browser/computer, this
suggests a local problem with the users browser/computer. Clearing cache and browser history can help to fix this problem.
Otherwise please send information as detailed in the call logging template to:lms.support@cambridge.org

Account created email: Why are students not able to use the Link provided?
When a user receives the Account created email, the link must be used within 24 hours of receipt. For users to receive a new
link, please advise them to use the Forgot my password link on the Login page.
Is it possible to re-use Class Codes? What will happen if I change an existing Class Code?
Whilst it is in use it cannot be re-used in another class. For you to re-use a Class Code, you must first change the code in the
existing class. Students wishing to Join Class after these changes have been applied must be made aware of both classes new
codes. All students will remain in their existing classes, so would need to use an Activation Code for a different course, and Join
any new class by using a Class Code. Scores and progress will remain, and students will be still able to access the class and its
contents.
How can I signup a teacher into multiple classes, with a single action?
There are currently no tools in place that allow a teacher to be signed up to multiple classes with a single action. The
administrator would need to add the teacher to each class in turn. This can be made easier by creating a CSV file for the
teacher in question, saving it with a filename relating to their name, and bulk enrolling the teacher to each class; this prevents
repetitive typing of account details, and provides you with the options to send Welcome Email.
Why am I getting an error when I try to Bulk Enrol students to a class?
This could be caused by the delimiter not being set to a comma ( , ) or It could also be due to the column headers being
changed i.e. Last Name changed to Surname. It is strongly recommended that headings NOT be changed for any reason, as
this can cause significant problems with the data during import.

Why are new users being created with numbers as their username?
This is caused when column headers have been changed, resulting in changes to the expected data from the import file i.e. if
the Last Name column had been changed to Surname. Any user created in this way will NOT be able to access course content
and lose any activation codes used. You will need to change any users registered email to a dummy address, and attempt the
import again once the headers have been corrected (please see the Sample Template for valid headers). It is imperative that
you advise the LMS Support Team in these instances, so that they may better inform you regarding actions required to resolve
particular issues.

What is Teacher Plus?

Teacher Plus is a role in the CLMS that allows teachers to create their own classes and enrol students.
Im already a teacher. How do I become a Teacher Plus?
Please contact your institutions Client Administrator. They will be able to grant you permission for this
role. If your institution does not have a Client Administrator, please send a request
tolms.support@cambridge.org

My institution already uses the CLMS, but I dont have an account. How do I become a
Teacher Plus?
On the login page (http://www.cambridgelms.org), click the
Register button, then select teacher from the dropdown menu:
1.
Then provide your First Name, Last Name, Date of Birth, Email
address and School Code. If you dont have your School Code,
ask your institutions Client Administrator. If your institution
doesnt have a client administrator, please
contact lms.support@cambridge.org to request a School Code.
Enter the numbers from the random number box. Then select Register.
You will then receive an email with further instructions and a one-time use URL to validate your email address. Open the
URL in a new browser window and click Login.
Enter your password details and click Save. You will now be able to log in with your new password. At this stage, your
request has been passed to a Cambridge University Press Sales Representative for approval. This will take 2-3 working days.

My institution has never used the CLMS. How do I become a Teacher Plus?
On the login page (https://www.cambridgelms.org ), click the Register button, then select teacher from the dropdown
menu:

Enter your First Name, Last Name, Date of Birth and Email address, then click Next.
On the following screen, choose the position that best matches your role in your
institution, and fill in the required details.

Then click Next again. Now select the products you are interested in from the drop down menu and add them to your list.
You may choose a maximum of eighteen.

Type in the numbers from the random number box. Then select Submit.
You will then receive an email with further instructions and a one-time use URL to
validate your email address. Open the URL in a new browser window and click Login.
Enter your password details and click Save. You will now be able to log in with your
new password. At this stage, your request has been passed to a Cambridge University
Press Sales Representative for approval. This will take 2-3 working days.

Im a Teacher Plus in an institution that doesnt have any Client Administrators. How do I create a new class?
Login to the CLMS.

Click on Create Class next to the product you want.

Enter a Class Name and Code. The code can be any unique alphanumeric combination less than 64 characters. If you wish,
you can also assign your new class to a group from the dropdown menu. See, How do I create groups for my classes? for
more information.
Enter the Start and End dates for your new class. If you wish to start adding students immediately, check the Register and
add students to this class now? box. Then click Submit.

How do I create groups for my classes?

From the Create Class screen, click Create Group.

Enter a Title and Org Code and select Language neutral, English or Spanish. Click Save, then Back.

How do I add students to a Class?

If the students already have accounts on the CLMS, click Add Student. Enter their username and the name theyd like to
appear in the class. Choose when you want to send the Welcome email and click Add Student.
If the students dont yet have accounts on the CLMS, click Register and Add Multiple Students, then follow the instructions
on screen. If you only need to register a single student, click Register and Add Single Student. Then fill out the required field
and click Submit.

Im a Teacher Plus in an institution with a Client Administrator. How do I create a Class?

Log in to the LMS.

Click Select here.

Click on the name of your institution or campus.

Click Create Single Class.

Enter a Class Code, Class Name and Start and End dates, and select the Master Course. If you wish to start adding students
immediately, check the Register and add students to this class now? box. Then click Submit.
What is a School Code and how do I use it?
School Codes allow new teachers to join your School during the registration process. You will receive a notification
confirming your School Code by email and an Announcement when logged in.
A School Code is valid for the whole School and allows a single code to be used across Institutes where applicable, so that
teachers registering will be listed as Pending in each Campus. Once authorised at the required Campus, via Teacher Plus,
the users will be able to create and manage their own classes. This operation should be carried out per Campus.
We recommend that the School Code is changed when a teacher leaves the School. Each time you change this make sure to
inform other affected Client Administrators and Teachers.
If however, the feature is not enabled, it is possible that we dont have the information we need about your School to enable
the feature. To do so please contactlms.support@cambridge.org with the following information:
Subject: Enabling a School Code