BA 252 - Introduction to Operations Management

Winter/Spring 2003
Instructor:
Dr. James Campbell
Office:
208 CCB
Email:
campbell@umsl.edu
Phone:
office: (314) 516-6125
fax: (314) 516-6827
Class: Tuesday 12:30 - 3:15.
Final Exam:

Tuesday 13 May 12:30 - 2:30.

Office Hours: MW 10:00 - 10:45, or we can schedule an appointment for a better t

ime.
Text: Operations Management, by Jay Heizer and Barry Render, 6th edition.
Prerequisites: A 2.0 campus GPA and either (Economics 51, Bus. Admin. 145, and
Bus. Admin. 250) or (Math 180 and Stats. 132).
Grading: Grades for the course are determined based on total points as indicate
d in the following table. There is not a strict scale (for example, 100-90=A, 89
-80=B, 79-70=C, etc.) and grades are assigned based on individual performance re
lative to the performance of the entire class.
Components of Grade
(subject to change)
Exam 1 30 %
Exam 2 30 %
Final Exam
32 %
Quizzes & Class Participation 8 %
Total
100 %
Class Attendance and Preparation: Please come to class on time and prepared. Lat
e arrival is very disruptive for other students and repeated late attendance wil
l result in a reduced grade. You should prepare for class by reading the relevan
t materials before class and working relevant homework problems. Students are re
sponsible for all materials and announcements covered in class.
Quizzes: Several short quizzes will be given in class. The quizzes are not annou
nced in advance and if you miss a quiz, you receive a grade of 0 for that quiz.
Exams: Exams consist primarily of quantitative (calculation) problems, but will
also include multiple choice and/or short answer problems. The best preparation
for the exams includes:
1) understanding the material presented in class;
2) reading and understanding the text;
3) working the homework problems and asking questions about material you
do not understand; and
4) understanding the review materials linked to the Course Outline.
You are required to take the exams as scheduled. Missing an exam without prior a
rrangements will result in a score of "0" for that exam.
Academic Honesty: According to the University Standard of Conduct, Section 6.010
1, "The Board of Curators recognizes that academic honesty is essential for the
intellectual life of the University. Faculty members have a special obligation
to expect high standards of academic honesty in all student work. Students have
a special obligation to adhere to such standards." Any student who is caught che
ating on any exam or assignment will receive a grade of zero for that assignment
or exam. Further, a recommendation may be made to the appropriate university of

ficials that additional formal disciplinary action be taken.

Drop Policy: If you drop the course on or before the first class after Exam 1 i
s returned, you will receive a grade of "Excused". If you drop after the first c
lass after Exam 1 is returned, you will receive an "Excused" or "Failing" grade
based on your grade at the time the instructor receives written notification tha
t you are dropping the course.
Course Outline: The course is set up in 30 classes (each of 1 hour and 15 minut
es). The following outline indicates when each topic is planned to be covered.
This is subject to change. The links under Topic provide the PowerPoint or Word
documents for each class.
Course Outline
Date (Class) Topic
Jan. 14 (1)
Chapter 1: Introduction
Jan. 14 (2)
Chapter 2: Strategy
Jan. 14, Jan. 21 (2-4)
Chapter 4 (pp. 75-90, 100-112): Forecasting: Par
t I Part II
Jan. 28 (5)
Module A: Decision-Making Tools
Jan. 28, Feb. 4, Feb. 11 (6-9) Module B: Linear Programming: Part I Part II Ha
rder Formulations
Feb. 11 (10) Chapter 5: Design of Goods and Services
Feb. 18 (11) Review: Sample Problems I Sample Problems I - Answers
Feb. 18 (12) Chapter 6: Managing Quality
Feb. 25 (13) Exam 1 (covers Chapters 1, 2, and 4; Modules A and B, and Cha
pter 5)
Feb. 25, Mar. 4 (14-15)
Supplement 6 (pp. 198-212): Statistical Process
Control
Mar. 4, Mar. 11 (16-17)
Chapter 7: Process Strategy and Capacity Plannin
g
Mar. 11 (18) Chapter 8: Location Strategies
Mar. 18 (19-20)
Chapter 9: Layout Strategy
Apr. 1 (21)
Review: More Examples Sample Problems II Sample Problems II
- Answers
Apr. 1 (22)
Chapter 11 & Supplement 11: Supply-Chain Management & E-Commerce
Apr. 8 (23)
Exam 2 (covers Chapters 6, Supplement 6, and Chapters 7, 8, and
9)
Apr. 8, Apr. 15 (24-25)
Module D (pp. 801-814, 819): Waiting Line Models
Apr. 15, Apr. 22 (26-27)
Chapter 12: Inventory Management: Part I
Par
t II
Apr. 22 (28) Supplement 12: Just-In-Time Systems
Apr. 22, Apr. 29 (28-29)
Chapter 15: Short-Term Scheduling
Apr. 29 (30) Review: Review Problems Sample Problems III Sample Problems
III - Answers
May 13, 12:30 - 2:30
Final Exam
Homework: Suggested homework problems are listed in the following table. Answers
for even numbered problems are in the back of the book. Solutions for all prob
lems are linked to the table. The homework is not to be turned in, but understa
nding the homework is very important. Ask questions about problems that you do n
ot understand.
Suggested Problems
Topic Discussion Questions
Problems
Solutions
Chapter 1
8,10,13
2, 4, 7 Ch. 1 Solutions
Chapter 2
How do the following firms achieve

competitive advantage?
(Answer in terms of differentiation,
low cost and response, and the six
strategies in Figure 2.3 on page 37.)
a. Wal-Mart b. Sony c. Jiffy-Lube
2a, 2b, 2c
Ch. 2 Solutions
Chapter 4
3, 4, 7, 16
2, 4, 6, 10, 11, 12, 23, 24, 30, 32, 36 Ch. 4 So
lutions
Module A
4, 9, 10
2, 7, 8, 14, 18, 20
Mod. A Solutions
Module B
none
5, 6a, 8 (solve using Excel),
10 (solve using Excel), 13, 14,
15, 16a, 18, 23, 26a
Mod. B Solutions
Chapter 5
5, 9
11, 12, 14
Ch. 5 Solutiona
Chapter 6
4 + Critical Thinking Exercise 12
Ch. 6 Solutions
Supplement 6 2, 4, 6, 11
4, 5, 8, 11
Supp. 6 Solutions
Chapter 7
none
5, 6, 8, 10, 12, 15, 16, 18, 20,
24, 32, 34, 38 Ch. 7 Solutions
Chapter 8
5, 8, 9, 10
6, 8, 12, 14, 15, 19
Ch. 8 Solutions
Chapter 9
4, 5, 17
2, 4, 8, 10, 16 Ch. 9 Solutions
Chapter 11 4, 6, 8, 12
none
Ch. 11 Solutions
Supplement 11
2
none
Supp. 11 Solutions
Module D
2, 4, 12, 15, 16
2, 4, 6, 8, 11, 12, 13 Mod. D Solutions
Chapter 12 2, 3, 4, 6, 14 2, 6, 8, 10, 12, 14, 16, 18, 20, 24
Ch. 12 S
olutions
Supplement 12
4, 8
5, 6, 7 Supp. 12 Solutions
Chapter 15 1, 6
10, 12, 14, 17, 18
Ch. 15 Solutions