FACULTY OF ENGINEERING

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

Session : Nov 2014 Apr 2015

COURSE HANDOUT
Semester:

VIII

Course No:

CS832--CS1021

Course Title:

SOFTWARE QUALITY MANAGEMENT

Faculty:

J. Thomas

Email:

j.thomas@christuniversity.in

COURSE DESCRIPTION:
To introduce an integrated approach to software development incorporating quality
management methodologies.
SCOPE AND OBJECTIVE:

Software quality models

Quality measurement and metrics

Quality plan, implementation and documentation

Quality tools including CASE tools

Quality control and reliability of quality process

Quality management system models

Complexity metrics and Customer Satisfaction

International quality standards ISO, CMM

LEARING OUTCOME:

Know and determine the most appropriate verification and validation

techniques to be applied in a software development project with the aim of
assuring the quality level required.
Understand the mission of a quality system and knows the applicable
standards and norms.
Understand the interrelation between product quality and process quality

UNIT I

INTRODUCTION TO SOFTWARE QUALITY

9+3

Software Quality Hierarchical models of Boehm and McCall Quality measurement

Metrics measurement and analysis Gilbs approach GQM Model
UNIT II SOFTWARE QUALITY ASSURANCE

9+3

Quality tasks SQA plan Teams Characteristics Implementation

Documentation Reviews and Audits

UNIT III QUALITY CONTROL AND RELIABILITY

9+3

Tools for Quality Ishikawas basic tools CASE tools Defect prevention and
removal Reliability models Rayleigh model Reliability growth models for
quality assessment

UNIT IV

QUALITY MANAGEMENT SYSTEM

9+3

Elements of QMS Rayleigh model framework Reliability Growth models for

QMS Complexity metrics and models Customer satisfaction analysis.

UNIT V

QUALITY STANDARDS

9+3

Need for standards ISO 9000 Series ISO 9000-3 for software development
CMM and CMMI Six Sigma concepts.

TOTAL=
60Hours
TEXT BOOKS
1.

Allan C. Gillies, Software Quality: Theory and Management, Thomson

Learning, 2003. (UI : Ch 1-4 ; UV : Ch 7-8)

2.

Stephen H. Kan, Metrics and Models in Software Quality Engineering,

Pearson Education (Singapore) Pte Ltd., 2002. (UI : Ch 3-4; UIII : Ch 5-8 ;
UIV : Ch 9-11)

REFERENCES
1.

Norman E. Fenton and Shari Lawrence Pfleeger, Software Metrics

Thomson, 2003

2.

Mordechai Ben Menachem and Garry S.Marliss, Software Quality,

Thomson Asia Pte Ltd, 2003.

3.

Mary Beth Chrissis, Mike Konrad and Sandy Shrum, CMMI, Pearson
Education (Singapore) Pte Ltd, 2003.

4.

ISO 9000-3 Notes for the application of the ISO 9001 Standard to software
development.

COURSE PLAN:
WEEK
1
2
3
4
5
6

LEARNING OBJECTIVES
UNIT I

TOPICS TO BE COVERED

Software Quality Hierarchical models of Boehm and McCall

Quality measurement Metrics measurement and analysis
Gilbs approach GQM Model
Quality tasks SQA plan Teams
Characteristics Implementation
Documentation Reviews and Audits

SOFTWARE QUALITY
SOFTWARE QUALITY
SOFTWARE QUALITY

UNIT II

QUALITY ASSURANCE
QUALITY ASSURANCE
QUALITY ASSURANCE

Tools for Quality Ishikawas basic tools CASE

UNIT III QUALITY CONTROL

QUALITY CONTROL

9
10

QUALITY CONTROL

tools
Defect prevention and removal Reliability models
Rayleigh model
Reliability growth models for quality assessment
Elements of QMS Rayleigh model framework
Reliability Growth models for QMS Complexity

UNIT IV QUALITY MANAGEMENT

11

QUALITY MANAGEMENT

12

QUALITY MANAGEMENT

13

UNIT V QUALITY STANDARDS

14

QUALITY STANDARDS

15

QUALITY STANDARDS

ASSIGNEMENTS

EVALUATION

NO.

COMPONENT

CIA I

CIA II

CIA III

for software development

CMM and CMMI
Six Sigma concepts.

: Will be announced in the class.

EVALUATION SCHEME

EC

metrics and models

Customer satisfaction analysis.
Need for standards ISO 9000 Series ISO 9000-3

MODULE

MSE

DURATION
(MIN)

2HRS
-----

NATURE OF
THE
COMPONENT
OPEN/CLOSED
BOOK
CLOSED
BOOK
OPEN/CLOSED

Seminars,Viv
a,Quiz

Semester
Exam

MAKE-UP POLICY

ESE

BOOK

3HRS

CLOSED
BOOK

Make Up for any component will be given only in genuine cases. In all cases prior
intimation must be given to faculty concerned. In case of any kind of illness a
Doctors certificate is mandatory.

Instructor - In charge
J. Thomas

http://27.251.198.8:8081/QBank/index.htm