Use Virtual Rooms to Collaborate

With Business Partners

SAP NetWeaver Product Management

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

Introduction to Collaboration in Virtual Rooms

Users require the ability to collaborate efficiently by
Sharing all team-relevant information from a single point of access
Removing communication barriers
Organizing teams
Utilizing the context of business processes

Key capabilities of virtual rooms

Provide a single point of access to all business-relevant information
(structured and unstructured)
Provide ability to share business information and work globally
across locations and time zones
Integrate collaboration services from third party vendors (MS
Outlook/Exchange, Lotus Domino, WebEx etc.)

SAP AG 2006, Use Virtual Rooms

Virtual Room Example

Navigate within a room or

the regular portal navigation
View/edit/rate documents
Check BI reports and other
business data

Room member list with

collaboration services
SAP AG 2006, Use Virtual Rooms

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

Collaboration Scenario for External Facing Portal

The recommended scenario for Collaboration is Business
to Business (B2C/B2B)
Virtual rooms are used to collaborate with trusted external
users which may include file sharing activities, discussions,
tasks etc.
Users are registered (named) users
Users are assigned to specific portal roles which allow them to
access their virtual rooms, publish content, and collaborate in
rooms

SAP AG 2006, Use Virtual Rooms

Business Scenario Example

PharmaWorld is a global pharmaceutical enterprise that
markets and manufactures prescription medicines and
healthcare products
Collaboration Requirements:
Virtual Rooms
Web-based virtual workspaces for knowledge sharing and
collaboration between R&D and external organizations, thus
improving the interaction between PharmaWorld and its external
business partners
Differentiated User Visibility
External users should only be able to display users from their
own company and dedicated internal contacts, but all users
should be visible for internal users
Controlled Access to Collaboration Services
External users must not be able to send e-mails to any number of
users. External users' access to collaboration services should be
restricted

SAP AG 2006, Use Virtual Rooms

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

Searching and Displaying User Data

There are several ways to search and display user data
within Collaboration
Search (people picker):
The People Finder function allows you to search for and identify
system users (users, user groups, or roles).
The Whos Who search function allows users to be found by a
search query and to be displayed in a results list with specific
information.

Display (people renderer):

The Collaboration Launch Pad displays your individual "buddy
list" containing single users and user groups
The Room Member List displays the members of a virtual room
The User Details iView displays information on one user at a time

SAP AG 2006, Use Virtual Rooms

Various Knowledge Management and Collaboration iViews

(Document properties, Discussion Groups, Collaboration tasks
etc.)

Ensuring Data Security

Security aspects in an External Facing Portal

External users can have access to user data and
collaboration services
Ensure to which extent user data is accessible and which
collaboration services are displayed.

Differentiating the display of user data

SAP supplies an extension that can be activated and
configured. The configuration settings apply to the following:
Search for users, groups and roles
Display of users, groups and roles
Access to collaboration services
Sending e-mails from within the portal

SAP AG 2006, Use Virtual Rooms

Overview of the Concept User, Role, Action

User/role configuration during
customizing

Assignments of permissions to
actions delivered by SAP

User 1

Role 1

Action 1

User 2

Role 2

Action 2

User 3

Role 3

Action 3

Example:
User

Role

Action

Martin Schneider
Christian Miller

Unrestricted User

ViewUnrestricted
SearchUnrestricted

Bill Gonzales
Carol Hanson
John Mathews

Restricted User

ViewRestricted
SearchRestricted

Michael Lee

None_external

None Assigned

SAP AG 2006, Use Virtual Rooms

Visibility of Portal User Information Using Actions (1)

Based on portal roles, specific actions (=permissions) are assigned
View restriction determines what information is shown when a user is
displayed

User data displayed: display name with a

hyperlink to the user details iView

SAP AG 2006, Use Virtual Rooms

Visibility of Portal User Information Using Actions (2)

The action "Search restricted" determines which users are shown when
a user searches for other users, e.g. in the Collaboration Launch Pad.

Only the users of the same

company are shown. All other
users are hidden.

SAP AG 2006, Use Virtual Rooms

User Management Engine (UME) Attributes (1)

UME attributes are used to determine if users belong to the same virtual
group. If the value of a configurable UME attribute is equal between
users, these users build a virtual user group.

Virtual User Group

Attribute

Attribute

Department =
Company A

User A

SAP AG 2006, Use Virtual Rooms

Attribute

Department =
Company A

User B

Department =
Company A

User C

User Management Enginge (UME) Attributes (2)

The EFP extension distinguishes between active and passive
users when comparing the UME attributes
The active user is the one who is looking and is searching
for user information
The passive user is the user who is looked at and is found.

View
Active User

Passive Users
Search

Utilize the UME attributes for active and passive users to

easily create virtual user groups (symmetric/asymmetric)
SAP AG 2006, Use Virtual Rooms

People Renderer Profiles

Knowledge Management & Collaboration (KMC) supports
three levels of user visibility
Default Display or Unrestricted Display
Minimal Display
Restricted Display

SAP AG 2006, Use Virtual Rooms

Roles and People Renderer Profiles

Role/Group

Description

People Renderer
Profile

Internal Role

Unrestricted search and view

Default profile

External Restricted
Role

Search and view are restricted to Restricted profile, if

users of the same virtual group users belong to the
same virtual group.
Minimal profile, if
users do not belong to
the same virtual group

External Minimal
Role

The access to the Collaboration

Launch Pad is denied.

Minimal profile

Legend
Internal role: role with both unrestricted actions
External Restricted Role: role with both restricted actions
External Minimal Role: role with none of the actions
SAP AG 2006, Use Virtual Rooms

Differentiated User Data Display for Different User

Groups
Differentiated User Data Display in an External Facing Portal

SAP AG 2006, Use Virtual Rooms

How to Configure the Extension

These configuration steps determine for internal and external users
what options for searching and displaying user data is possible.
Activate the
Extension

Configure the
Default Display

Configure the
Minimal Display

Configure the
Restricted Display

SAP AG 2006, Use Virtual Rooms

Activating the Extension for Differentiating the User

Display
Different user groups can be configured to define the permissions
for searching and displaying user data.

SAP AG 2006, Use Virtual Rooms

Configure the Default Display of User Data

The People Renderer Profile Default Display is typically
assigned to internal users and corresponds to the action
ViewUnrestricted
The exact scope of the user display is defined in the People
Renderer Profiles
The People Renderer Profile delivered by SAP may be changed
to fit customer requirements.

SAP AG 2006, Use Virtual Rooms

Business Scenario: Default Display Unrestricted (1)

All users can display and search for all other users
Internal users typically have full permission.
Default setting before activating the External Facing Portal
extension

No restriction of
the user visibility

SAP AG 2006, Use Virtual Rooms

Business Scenario: Default Display Unrestricted (2)

If users have the permission level unrestricted, they can
see all users without any restriction
First Name = Bill
Last Name = Bush
Company = B
Contact for Company =
...

First Name = Bill

Last Name = Bush
Company = A
Contact for Company =
...

First Name = Harold

Last Name = Clinton
Company = B
Contact for Company =
...

First Name = Carol

Last Name = Hanson
Company = A
Contact for Company =
...

Can see

external users
Internal users

Unrestricted
First Name = Olaf
Last Name = Mueller
Company = SAP
Contact for Company = A ,B
...
SAP AG 2006, Use Virtual Rooms

Configure the Minimal Display of User Data

The People Renderer Profile Minimal Display applies to external
non-trusted users (no specific action assigned)
Minimal Display is preconfigured as follows:

The people finder function is not active (search for users, groups
or roles is not available)

Then names of users, groups or roles in KMC iViews are hidden - a

dummy text is displayed instead

Customers can use the profile Minimal Display delivered by SAP

or configure these profiles to suit their specific requirements.

SAP AG 2006, Use Virtual Rooms

Business Scenario: Minimal Display (1)

All users not specifically assigned to the action
ViewUnrestricted or ViewRestricted will only get the
Minimal Display for user data
The people finder function is not active.
A dummy text is displayed instead of the actual user name

grayed out

dummy text
SAP AG 2006, Use Virtual Rooms

Configure the Restricted Display

Applies to external trusted users, such as customers, suppliers,
partners and corresponds to the action ViewRestricted
Users with the action ViewRestricted will only be able to display
users from their virtual user groups
Outside of their virtual user groups the minimal display applies
Customers can use the People Renderer Profiles Minimal
Display and Restricted Display delivered by SAP or configure
these profiles to suit their specific requirements.

SAP AG 2006, Use Virtual Rooms

Business Scenario: Restricted Display (1)

A user of a specific virtual group can only see the users
belonging to their group. To form a group, UME
attributes are used.
Only a defined set of users
is visible. In this example:
no detailed information of
these users is shown.

SAP AG 2006, Use Virtual Rooms

Business Scenario: Restricted Display (2)

A symmetric visibility relation is defined by a dedicated user
attribute which is compared for the active and the passive user

Restricted
Restricted

First Name = Bill

Last Name = Bush
Company = B
...

Sy
Vi mm
si et
bi ri
lit c
y

First Name = John

Last Name = Smith
Company = A
...

Restricted
Symmetric relation,
defined by user
attribute Company

SAP AG 2006, Use Virtual Rooms

First Name = Carol

Last Name = Hanson
Company = A
...

Minimal visibility
(symmetric relation)

Business Scenario: Restricted Display (3)

Restricted

Restricted

First Name = Bill

Last Name = Bush
Company = A
Contact for Company =
...

First Name = Bill

Last Name = Bush
Company = B
Contact for Company =
...

Restricted
Restricted

First Name = Harold

Last Name = Clinton
Company = B
Contact for Company =
...

First Name = Carol

Last Name = Hanson
Company = A
Contact for Company =
...

Asymmetric
Visibility

Asymmetric
Visibility

Unrestricted

Unrestricted

First Name = Martin

Last Name = Schneider
Company = SAP
Trusted Company =
...

First Name = Olaf

Last Name = Mueller
Company = SAP
Contact for Company = A,B
...

SAP AG 2006, Use Virtual Rooms

External users
Internal users

Asymmetric relation, by
mapping the attributes
Company and Contact
for Company

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

Overview: Basic Configuration Steps

The following configuration steps need to be done in
order to configure the External Facing Portal
functionality
Create portal roles for external users
Assign the proper actions to the portal roles
Assign the corresponding users to the portal roles
Activate the differentiated display of user data (EFP extension)

Optional Steps
Define the UME attributes which are used for building virtual user
groups
Configure the People Renderer Profiles Restricted Display and
Minimal Display
Define the set of collaboration services that should be available

SAP AG 2006, Use Virtual Rooms

Configuration Example: User Visibility is Restricted

Basic configuration steps
1.

Create portal roles and assign one or more action to these roles.
Actions:

com.sap.netweaver.kmc.people.SearchRestricted
com.sap.netweaver.kmc.people.ViewRestricted
2.

Assign the users to the new portal roles

3.

Define the UME attribute which should be used for grouping the
external users (virtual user groups)

4.

Optional:
Define the extent of user data visibility by defining the People
Renderer Profiles Restricted Display and/or Minimal Display

5.

Activate the External Facing Portal extension

SAP AG 2006, Use Virtual Rooms

Step 1: Create Roles and Assign Corresponding

Actions
Actions available:
Search restricted
Search unrestricted
View restricted
View unrestricted

SAP AG 2006, Use Virtual Rooms

Step 2: Assign Users to the Role

SAP AG 2006, Use Virtual Rooms

Step 3: Define the UME Attributes

Navigate to System Administration
System Configuration
Content
Management
Repository Managers
UME Object Settings
Trusted Attributes.
Select the UME attributes which should be used for matching for the
active (searching) and passive (being searched) users.

In this example, the UME attribute

department is used for building
the virtual user group

SAP AG 2006, Use Virtual Rooms

Step 3.2: Maintain the Attributes

For this scenario, ensure that the UME attribute being used to build up a
virtual group is maintained by the users.
The profile of a user of
company A and of
company B

SAP AG 2006, Use Virtual Rooms

Optional Step 4: Define People Renderer Profiles

By using People Renderer Profiles, it is possible to configure the
information shown for the passive users (the users being viewed)

SAP AG 2006, Use Virtual Rooms

Step 5: Activating the Extension

Navigate to System Administration System Configuration
Knowledge
Management
Content Management
Repository managers
UME
Object Settings
External Facing Extension

SAP AG 2006, Use Virtual Rooms

The Results User Visibility is Restricted

Now, all users with the same value in their department attribute are in the
same virtual group

All users of the same

Company are visible

SAP AG 2006, Use Virtual Rooms

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

People Finder Function

The Send E-Mail function allows you to send emails. Use the People
Finder Function to search for users.

SAP AG 2006, Use Virtual Rooms

Restriction of Mail Permissions (1)

External users can be limited from sending mass emails from
your system

SAP AG 2006, Use Virtual Rooms

Restriction of Mail Permissions (2)

To restrict the Number of E-Mail Recipients
Specify the maximum number of email recipients in the configuration
of the Send Mail Service.

SAP AG 2006, Use Virtual Rooms

Restriction of Mail Permissions (3)

External users cannot

send emails to more than
one person.

SAP AG 2006, Use Virtual Rooms

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

What is a Collaboration Service?

A Collaboration Service is an application that can be launched
by a portal user to collaborate with a single person or a group.
Examples for Collaboration Services:
Send Email, Share Application, Dial Phone
Collaboration Services can be grouped and made available in
specific iViews, e.g.:

Collaboration Launch Pad

Room Member List

User Details iView

Other iViews, which allow the context menu of users or

groups (PeopleRenderer control)

It is possible to develop additional Collaboration Services.

SAP AG 2006, Use Virtual Rooms

iViews With Collaboration Services

Portal
Collaboration
Service command

Collaboration
Collaboration Launch Pad
Collaboration

Room A

Walker, Jo
Brown, John
Group A
Chang, Jane
Miller, Mary

Member List

Send E-Mail
Create Appointment
Show Availability
Send Instant message
Start WebEx Session
Create Room
Create Task
Feedback

Collaboration
Admin
Miller, Mary
Brown, John
Member
Walker, Jo
Chang, Jane

SAP AG 2006, Use Virtual Rooms

Send E-Mail
Create Appointment
Show Availability
Send Instant message
Start WebEx Session
Create Room
Create Task
Feedback

User Details
Miller, Mary
Send
E-Mail
Send
Instant
Message
Show
Availability

Send E-Mail
Create Appointment
Show Availability
Send Instant message
Start WebEx Session
Create Room
Create Task
Feedback

Steps to Make Collaboration Services Available

Copy the relevant configuration

objects to a new namespace.

Determine which collaboration

services are needed in the
respective iViews.

SAP AG 2006, Use Virtual Rooms

Perform the configuration for

making services available.

Making Services Available: Standard Configuration

The following objects are relevant for the configuration
for making services available
Command Group: A grouping of individual commands or command
groups
Example:
Command group for Groupware related services = clpGWGroup

Link Command: Corresponds to a command for launching a service.

The command can be made available as a menu item or
as a link
Example:
Link command for sending an e-mail = "clpGWSendMailLink"

Type: Configuration object that corresponds to a particular application

Example:
Type for the Collaboration menu in the CLP = "clpType"

SAP AG 2006, Use Virtual Rooms

Configuration for Making Services Available

Availability of Collaboration Services
They can be made available on the Collaboration Launch Pad
(CLP), in the Room Member List, on the user interface of the
User Details iView, and in the context menu for each user
Restrict Services for Portal Roles
You can restrict the access to these services by configuring
for which portal roles they should be visible (e.g. only internal
user roles):
In the corresponding command link attributes, specify the
portal role ID, use commas to separate multiple entries.

SAP AG 2006, Use Virtual Rooms

Brief Overview of Collaboration

Business Partner Scenario for Collaboration
Differentiating User Visibility
Configuration Example
Restriction of Mail Permissions
Making Collaboration Services Available
Summary

Summary
External users, such as suppliers, customers and partners, can
be restricted as to what user data they can search and view
Additionally, Collaboration services can be restricted for
external users
The External Facing Portal Extension is a configuration option
that be activated to meet your security needs for an external
facing portal scenario

SAP AG 2006, Use Virtual Rooms

Further Information
Public Web
www.sap.com
SAP Developer Network: www.sdn.sap.com
User Productivity -> Portal
and Collaboration
SAP Customer Services Network: www.sap.com/services/

Related SAP Education Training Opportunities

http://www.sap.com/education/
TEP30/EP300 SAP Knowledge Management and Collaboration Development
EP130 Configuration of Knowledge Management and Collaboration

SAP AG 2006, Use Virtual Rooms

Appendix

Additional
Information on KMC
and an External
Facing Portal

Use Cases for Collaboration in an EFP Environment

Use Cases
Information Portal: Intranet/Public Web Sites (WCM integration:
Web Page Composer or third party tools)
B2B/Billing (Collaboration with customers and vendors)
Outlook: Communities, e.g. SDN (Cannes)

User Management Concept

Named anonymous user (default UME group)
Personalized user (personalization, e.g. eMail, address)
Authenticated user (default UME group)

SAP AG 2006, Use Virtual Rooms

Recommended Use Cases For Collaboration and EFP

An information Portal with intranet/public web sites and
anonymous users is not valid for Collaboration. In a pure
information portal scenario with anonymous users collaboration
rooms and services are not used.
For a B2B Billing scenario, or any scenario with self-registered
and registerd users, Collaboration functions (rooms, services)
can be used in an EFP. However, it is not recommanded.
Collaboration does not offer light content. All Collaboration
iViews (like room directory or room administration) are
considered heavy content.

SAP AG 2006, Use Virtual Rooms

Knowledge Management and Collaboration (1/2)

The type of external-facing portal implemented partly relies on
the required knowledge management (KM) capabilities.
If full knowledge management functionality is required, it is
advised to use the standard framework page for the externalfacing portal implementation.
Within the light framework page standard KM-iViews can be
used and knowledge management is supported but in a restricted
way (e.g. no indexing by external search engines).
For more information see:
SAP NetWeaver 2004: SAP note #709354
SAP NetWeaver 2004s: SAP note #853509

Collaboration rooms are supported in the light framework page

as of SAP NetWeaver 2004 SPS 17 and SAP NetWeaver 2004s SPS
08

SAP AG 2006, Use Virtual Rooms

Knowledge Management Recommendations

When implementing KM for an external-facing portal it is
recommended to:
Use a separate repository for your external content with optimized
settings (e.g. deactivate all unnecessary services)
Make the entry point or home page as light as possible
Use lightweight layout sets and renderer settings (e.g. use only
required commands, SimpleResource- and
SimpleCollectionRenderer)
Use the Knowledge Management Docs iView to display KM content
Avoid using deep folder hierarchies in the Knowledge Management
Navigation iView as it does not support the navigation by browser
back-forward button
Use the named anonymous user for external, anonymous access but
consider all risks and side effects (SAP Note #837898)
Consider all recommendations of the KM Performance Tuning
Guide,
for example deactivate all non-required services for the relevant
repository. The guide is located in:
http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000073623&_OBJECT=01100035870000
4976172005E

SAP AG 2006, Use Virtual Rooms

Appendix

Additional
Information on
Virtual Rooms and
cFolders

SAP PLM cFolders and Virtual Rooms

Question:
Should I use the virtual rooms provided by SAP
NetWeaver or cFolders provided by SAP PLM?
Answer:
It depends on your target group. For heterogenous
project groups we recommend to go for the horizontal
approach utilizing the virtual rooms. If however, your
target group consists of R&D engineers needing CAD
integration with a strong focus on DMS, material
master data, Bill of Material (BOM) the vertical solution
might be preferable.
For details take a look at our SAP T-Approach
description on the next pages.

SAP AG 2006, Use Virtual Rooms

SAP NetWeaver Collaboration (Rooms)

cFolders

R/3
DMS, material, BOM

CAD

Integration cFolders in Collaboration with NetWeaver

The SAP T-Approach
Use the combined power of a
horizontal and a vertical solution

SAP NetWeaver Collaboration (Rooms)

Integration

cFolders
Integration

R/3
DMS, material, BOM

CAD
Integration

CAD
SAP AG 2006, Use Virtual Rooms

SAP NetWeaver Collaboration

The Horizontal Solution
SAP's Collaboration Rooms offer
virtual workspaces for working groups
Integrate collaboration services from
third party vendors (MS Exchange,
Lotus Domino, WebEx etc.)

SAP PLM cFolders

The Vertical Solution
Provides in-depth functionality for
R&D and engineering
Direct integration into SAP R/3
(DMS, material, BOM,)
Focus on structured information

Why Horizontal and Vertical Tools Make Sense

Typically:
Steering Committee
Makes decisions about general
principles

SAP NetWeaver Collaboration

Integration

KM

Works with office documents (PDF,

PPT )
Uses SAP NetWeaver Collaboration
Room with access to cFolders
through KM

Engineering
Creates concepts and designs

cFolders

Works with Office Documents,

drawings, BOM, CAD models

Integration

Uses CAD, DMS & mySAP PLM

cFolders

R/3
DMS, material, BOM

CAD
Integration

CAD

Engineering partners
Particularize designs or designing
modules
Work with Office Documents,
drawings, BOM, CAD models
Use mySAP PLM cFolders

SAP AG 2006, Use Virtual Rooms

Copyright 2006 SAP AG. All Rights Reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information
contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP,
Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other
countries.
Oracle is a registered trademark of Oracle Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology.
Java is a registered trademark of Sun Microsystems, Inc.
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.
MaxDB is a trademark of MySQL AB, Sweden.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned
are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications
may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose
without the express prior written permission of SAP AG.
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended
strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product
strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics,
links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited
to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use
of these materials. This limitation shall not apply in cases of intent or gross negligence.
The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use
of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party
Web pages.

SAP AG 2006, Use Virtual Rooms