Report on Meelan Caf, Problems and their

Recommendation of students, about Meelan

Caf.
Submitted To:
Mr.Imran Abbas
Submitted By:
BBA-3A,
2009-2013,
Abdul Manan 10104
Ammad Qadir 10146
Kh. Omair Akhtar
Umer butt
Imran Rasool

10117
10114

10112
Date:
13-Dec, 2010.

Superior University, Rawind Road, Lahore.

Page 1

Table of Contents

Introduction

03

Executive Summary

04

Discussion

05

Questionnaires
Interview of population
Interview of relevant authority

05
18
22

Findings

23

Recommendation

24

References

25

Bibliography

25

Superior University, Rawind Road, Lahore.

Page 2

Introduction
History of Superior University
In the year 2000 when the world was moving towards a new millennium, South Asian
Educational Promotion Network was making plans to develop educational facilities in Pakistan.
They were in search of such leadership which could fulfill their aims and make that project a
success. They found the leadership in the form of Prof. Dr. Ch. Abdul Rehman, who was a young
passionate person with lots of enthusiasm to do big for his country and to bring a positive change
in the society. It was the purity of purpose that in the first year Superior had an enrollment of
1000 students. In 2003 Superior got NOC from the Govt. of the Punjab. Just after a year it was
elevated to another level through the charter. Superior Group of Colleges was recognized as a
degree awarding institute. In 2007 Superior decided to expand and the search started for a project
director who could fulfill this dream. The task was taken up and colleges were opened in
Faisalabad, Okara, Multan and Raheem Yar Khan. Here also a phenomenal growth was shown in
the first year. This project underwent great success and in 2008 Sargodha campus was opened
and in the first year it was a mega success. Now in 2009 a new college has opened in Sialkot.
This is not the end Superior family is still looking for new avenues. Like any success story,
Superiors tale of miracles does not end here; it has been transformed from the fastest growing
institute of Pakistan to.

History of Meelan Caf.

Meelan caf is working since the Superior University was started; Meelan caf is not under the
Superior management it is on contracted base.

Purpose
Main purpose of writing this report is to identify the problems and the expectations of the
students from the Caf and solutions and recommendations of the students about those problems
and the positive and negative aspects of the Meelan caf. To fulfill this task, we prepare
questionnaire and for getting more information we take some interviews. We toke interviews of
students and staff members, and ask them the main problems and solutions of those problems.

Superior University, Rawind Road, Lahore.

Page 3

Executive Summary
We are writing a report on Meelan Caf of Superior University, about the problems and the
expectations of the students from the Caf, and solutions and recommendations of the students
about those problems, and the positive and negative aspects of the Meelan caf. To fulfill this
task, we prepare questionnaire and for getting more information we take some interviews. We
toke interviews of students and staff members, and ask them the main problems and solutions of
those problems.
Most of the students say that the quality of food is not upto the mark. Some students said that in
winner they should also provide the coffee and soup. The students also tell us that the utensils are
not cleaned well. The drinking water is also not cleaned well. Atmosphere in summer was not
good. Most of the students said that sitting area is too small for all the students. Air-conditions do
not work properly in summer season. Students said that management must give more preference
to the cleanness of utensils. Students said that the management must provide filtered water to
students. Many students said that caf management should provide sweet dish also.

Superior University, Rawind Road, Lahore.

Page 4

Discussion
We divvied the Discussion in three parts:
I.
II.
III.

Questionnaires.
Interviews of populations.
Interviews of the relevant authority.

Questionnaires
Gender: _______
o Male
o Female

Result
o Male
o Female

65%
35%

Graph

Explanation
65% Male and 35% Females helps us in filling the questionnaire

Superior University, Rawind Road, Lahore.

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Question
1. Are you satisfied with the variety of food provided in cafe?
o
o
o
o
o

Highly satisfied
Satisfied
Average
Dissatisfied
Highly dissatisfied

Result
o
o
o
o
o

Highly satisfied
Satisfied
Average
Dissatisfied
Highly dissatisfied

00%
48%
50%
02%
00%

Graph

Explanation
People are only satisfied with the food of Meelan Caf due to high cloistral
and not using of good oil. Many people become sick by eating cafes fast
foods .Another thing is the food which is provided in caf is spicy and some
people dont like spicy food and we think thats the main reason of not too
much likeness of food.

Superior University, Rawind Road, Lahore.

Page 6

Question
2. Are you satisfied with the atmosphere in summer?
o
o
o
o
o

Highly satisfied
Satisfied
Average
Dissatisfied
Highly dissatisfied

Result
o
o
o
o
o

Highly satisfied
Satisfied
Average
Dissatisfied
Highly dissatisfied

00%
10%
10%
30%
50%

Graph

Explanation
Students are not satisfied with the environment of caf in summer. There are
many reasons which we got from our feed back .The main reason is of not
working of AC. Hustle and bustle in safe due to less space etc .The
atmosphere in winter is good .Students have only problem in summer due to
ac problem and no space of sitting there.

Superior University, Rawind Road, Lahore.

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Question
3.Do the cafe AC work properly in summer?
o
o
o

Yes
No
Sometimes.

Result
o
o
o

Yes
No
Sometimes

00%
95%
05%

Graph

Explanation
The AC of Meelan Caf is not work properly due to poor management. Many
students tell us during our feedback that they have complained several
times for the ac problem but the management didnt took any notice of their
problem and ignored them. So the students inevitably sit there without AC.

Superior University, Rawind Road, Lahore.

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Question
4. Is the behavior of waiters\staff members of cafe is co-operative?
o
o
o

Yes
No
Sometimes

Result
o
o
o

Yes
No
Sometimes

90%
10%
00%

Graph

Explanation
Students found the behavior of waiters and staff good. They said they are
cooperative. They understand our need and clean the caf when its become
dirty. So students are totally satisfied with the waiters and other staff
members and show us good feedback about them.

Superior University, Rawind Road, Lahore.

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Question
5. Is the quality of food is up to standard?
o
o
o
o
o

Strongly agree
Agree
Average
Disagree
Strongly disagree

Result
o
o
o
o
o

Strongly agree
Agree
Average
Disagree
Strongly disagree

05%
75%
15%
03%
02%

Graph

Explanation
Students are agreed with the food standard and gave us good feedback
about food quality. Overall food quality is good. It is bad in some aspects.

Superior University, Rawind Road, Lahore.

Page 10

Question
6. Are you satisfied with price level?
o
o
o
o
o

Highly satisfied
Satisfied
Average
Dissatisfied
Highly dissatisfied

Result
o
o
o
o
o

Highly satisfied
Satisfied
Average
Dissatisfied
Highly dissatisfied

00%
05%
20%
65%
10%

Graph

Explanation
Prices of things are quite high. We think that this is not ok, because the food
they are providing is not according to the price they are demanding. Some
people cant afford these high prices and they also told us that the food
quality is not according to the prices of food.

Superior University, Rawind Road, Lahore.

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Question
7. The space of cafe is enough for students?
o
o

Yes
No

Result
o
o

Yes
No

05%
95%

Graph

Explanation
One big problem in caf is space for sitting is not enough. Students didnt
find a place to sit and eat anything. The caf is large enough but sometimes
due to large number of students, students have to wait for their turn which is
not good. So they must have large space to accommodate all students
coming there.

Superior University, Rawind Road, Lahore.

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Question
8. Do you use wifi in cafe?
o
o

Yes
No

Result
o
o

Yes
No

35%
65%

Graph

Explanation
Mostly students didnt use wifi in caf because mostly students belong to
rural area and they dnt have laptops to use wifi in caf .The other reason is
that there is a computer lab in university ,so students prefer to go there and
use internet.

Superior University, Rawind Road, Lahore.

Page 13

Question
9. Do you think that there should be change in daily food menu?
o
o

Yes
No

Result
o
o

Yes
No

88%
12%

Graph

Explanation
Mostly students didnt use wifi in caf because mostly students belong to
rural area and they do not have laptops to use wifi in caf .The other reason
is that there is a computer lab in university, so students prefer to go there
and use internet.

Superior University, Rawind Road, Lahore.

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Question
10. Couples sit in caf, Should they sit?
o
o

Yes
No

Result
o
o

Yes
No

85%
15%

Graph

Explanation
Mostly couples sit in caf and students are in favor of this .They want that
this should continue and I think it becomes part of our university life .

Superior University, Rawind Road, Lahore.

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Question
11. How would you rate Meelan Caf?
o
o
o
o
o

00 to 20 percent
21 to 40 percent
41 to 60 percent
61 to 80 percent
81 to 100 percent

Result
o
o
o
o
o

00 to 20 percent
21 to 40 percent
41 to 60 percent
61 to 80 percent
81 to 100 percent

05%
15%
50%
25%
05%

Graph

Explanation

Superior University, Rawind Road, Lahore.

Page 16

About 50 to 60 percent students like Meelan Caf which is an average

number of students. These average number of students like Meelan Caf
because it is place of entertainment and they think that the food quality
,prices, variety of food and other aspect of Meelan Caf are good. While
other students think that these things are not good enough.

Question
12. You visit Meelan Caf?
o
o
o
o
o

Daily
Frequently
Occasionally
Rarely
Never

Result
o
o
o
o
o

Daily
Frequently
Occasionally
Rarely
Never

50%
30%
05%
15%
00%

Graph

Explanation
Superior University, Rawind Road, Lahore.

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Approximately 60 to 70 percent students visit Meelan Caf daily .while other

students like to visit other cafes outside university.

Interview of population
Our group toke interviews of students (population) to evaluate
the performance of the Meelan Caf.

Interview # 1
Explanation
Mr. ali is a daily visitor of Meelan cafe he said that a major problem in cafe is limited space of sitting and
as the food quality is concern that is up to the mark but price level is high as compare to delight caf
which is outside the university and due to high prices many student go delight caf instead of MEELAN
caf. He recommends that Caf management should increase the number of tables and chairs.

Interview # 2
Explanation
Superior University, Rawind Road, Lahore.

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One of the major problems is sitting problem. Due to large number of students the seats are not enough
for students. As the quality of food is concerned that is sometime good but sometimes not. And he is
satisfied with the price level of food. He more said that caf Air Conditioner donor work in summer
which is an also a major problem for students. He recommends
increasing the number of air conditioners or using central Air
conditioners.

Interview # 3
Explanation
Adeel anwar tell us that MEELAN caf should increase the sitting
capacity and the management of caf is not educated and not well
manner. He also said that caf should be neat and clean every time.
Its also impact on the mind of students that this cafe is neat or not. As compare to delight cafe MEELAN
cafe is not clean. He recommends that Caf management should give proper training to their staff
members.

Interview # 4
Explanation
He said that food quality is up to mark but price level is not
satisfactory and cafe should increase the sitting arrangements. It is a
major problem which is facing by students. They should change the
menu once in a weak. Cafe management should provide disposable
food. He said that Caf management should decrease the prices of food by buy the products like (bread,
milk, rice, wheat) in bulk quantity.

Superior University, Rawind Road, Lahore.

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Interview # 5
Explanation
Meelan cafe is very great and a beautiful place for students but the
food menu should change in a week and sitting arrangement
should enhance. So student can visit and enjoy the environment of
cafe. They should also provide coffee in winter and sweet dishes
also. He recommends that there must be a change in a menu once in a week and provide coffee I winter
season

Interview # 6
Explanation
Meelan cafe is good but as well as delight cafe majority of students
visit delight cafe. Management should spend more money on cafe.
And improve the sitting arrangement .And also said that AC do not
work in all summer season which leaves a bad effect on the mind
of students and due to this problem students give priority to sit outside the cafe and enjoy so should
improve the Air condition problem.

Superior University, Rawind Road, Lahore.

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Interview # 7
Explanation
He said that I enjoy eating food in cafe. But not satisfied with the cafe
management. Cafe management should bring changing in food menu
and should decrease price level of food items. And at the end sitting
arrangement must improve because there is not enough space for more
students and place some speakers on the walls and also play some
songs. He said that the food quality is up to standard but they should decrease the price level. He
recommends that Caf management should increase the number of air conditioners and increase the
number of tables and chairs; he also said that television of Caf must turn on all the time.

Superior University, Rawind Road, Lahore.

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Interview of relevant authority

Mr.masoud is the in charge of Caf management and controls
all the issues regarding Caf. Is a responsible persons and
performs this duty with honesty, he is very caring and help full
person. When we tell them the problems of the Caf he ashore
as that after ten or fifteen days he try his level best to solve
those problem and all the sea change in the Cafe. When we told
them the felling of students about Caf, he gave as all the
possible solutions of those problems. He told as that I have
submitted the application to Superior management about the AC
problems, he also told as that the order for new and more tables
and chairs is giving to manufacturer after ten or fifteen days we
shall receive the tables and chairs. He told as that the food
quality is up to standard and we use fresh and quality products,
the products which students eat are prepared on daily basics and the products are totally fresh
and hygienic, he said that the cooks are professional and trained. He said that we change our
menu one in week and the Caf management decided to provide coffee and soups to the students
in the winter season and add one sweet dish in their menu, he said our all staff members are
trained and they can work in a stress full environment. In the end he said that to provide best
quality food is our best value.

Superior University, Rawind Road, Lahore.

Page 22

Findings/Problem
1.
2.
3.
4.
5.
6.
7.
8.
9.

AC problem.
Area is short/sitting capacity is not enough.
Every day same menu.
Price level is high.
Variety of food is not provided.
Atmosphere was not good in summer.
Sometimes the services of staff members are slow
Disposable food is not provided.
Quality of tea is not up to standard.

Superior University, Rawind Road, Lahore.

Page 23

Recommendations
1. Increase the number AC Caf or use central air-conditions.
2. In large the area by covering the front area or increase the number of tables and chairs.
3. Caf management should change the menu after a weak or Caf management should
4.
5.
6.
7.
8.
9.

change the menu once in a weak.

Decrease the price level by comparing their prices with the hotels located outside the
university.
Caf management should expand the variety of food, by giving different kinds of breads
(roti and naan).different kinds of soft drinks. They should also provide coffee in winter.
Increase the number of AC and in large the area of Caf.
Caf management should trine the staff members that how they can work easily in
stressful conditions.
By providing different soft drinks, tea and coffee, roti and naan.
To improve the quality of tea, they should use Tetra Pack milk. Some students said that
they should change the method by which they make tea.

Superior University, Rawind Road, Lahore.

Page 24

References
In the report we will provide two types of reference
1) Bibliography

2) Appendices

Bibliography
Www. Superior.edu.pk
From this site we have taken some data regarding University and Meelan Caf.

Superior University, Rawind Road, Lahore.

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