Production Support Datasheet

In Production and Under Control

Keep your database running smoothly with MongoDB production support that extends beyond typical break/fix scenarios.
You benefit from a technical support team that is:
Engaged. From the beginning of development to production release, through upgrades and scaling out, our support
engineers guide you through every stage of your application lifecycle. We help you understand new features, support you
through MongoDB upgrades, assist with design questions, and more. Our global team is available 24 hrs a day, 365 days a
year.
Consult
Consultative.
ative. Over a series of conversations with your team, we discuss the business goals you want to achieve with
MongoDB. We help you with everything from determining the right schema design to modeling a scalable systems
architecture, and advise you when other services might be valuable to your project.
Authorit
Authoritative.
ative. We build and test the database, which means our ability to provide timely issue resolution is unmatched. Our
typical support engineer has at least 10 - 15 years of experience as an engineer or operations professional. They only begin
to manage tickets once they have completed 9 months of training and shadowing our senior support engineers.
Compr
Comprehensive.
ehensive. Unlike most other support organizations for database companies, we do not stop at the database. We
advise you on the servers, storage, network, etc. that make up your MongoDB deployment to make sure that when you run
MongoDB, you are successful - even when your issue turns out to be unrelated to MongoDB.

When issues come up, we can help with:

Getting your system back up if it goes down
Fixing a faulty backup strategy
Data recovery
Replication failures or outages
and much more

Beyond break/fix support, we also help with:

System upgrades
Questions on schema design and indexing
Best practices for sharding, replication, and monitoring
and much more

Hundreds of Customers
"MongoDBs open-source platform coupled with commercial support is extremely
cost efficient, delivering a positive TCO impact."

With [ MongoDB's ] first class support, we dont spend time worrying about the
database, we spend more time writing code for our application."

Production Support Details

Availability
SLA
Annual Price Per Server (Up to 512 GB RAM)

Pr
Production
oduction Servers

Test/QA Servers

24 x 365

24 x 365

2 hrs

2 hrs

$5000

$2500

Faster support is also available. Please contact us at sales@mongodb.com to learn more.

Need features such as advanced security, enterprise software integration, or a commercial license? Check out MongoDB
Enterprise Advanced at www.mongodb.com/products/mongodb-enterprise

Resources
We are the MongoDB experts. Over 1,000 organizations rely on our commercial products, including startups and 30 of the
Fortune 100. We offer software and services to make your life easier. For more information, please visit
http://www.mongodb.com or contact us at sales@mongodb.com.
Case Studies (mongodb.com/customers)
Presentations (mongodb.com/presentations)
Free Online Training (university.mongodb.com)
Webinars and Events (mongodb.com/events)
Documentation (docs.mongodb.org)
MongoDB Enterprise Download (mongodb.com/download)

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