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The information technology (IT) industry has a very high turnover in personnel. Each year, many
companies can expect between 15 and 20 % of employees involved with IT to move to other
organisations. In some cases, this figure may be as high as 50%. This high turnover rate is very
costly to companies, as it takes time and resources to train new employees in the operating
procedures and systems of the organisation.
The shortage of well qualified IT staff is the main reason for the high turnover. In order to
attract good staff, organisations now offer high salaries to experienced IT professionals. This
encourages people to move jobs frequently in search of higher salaries and new learning
opportunities. In order to retain staff, organisations are now realising the value of matching the
interests and motivations of potential employees with those of the wider organisation. By doing
this, they are more likely to recruit individuals with a genuine interest in the organisation who are
less likely to leave sooner than expected for reasons such as seeking higher salaries.
Which two of these statements must be true?
A: There is now a surplus of people with IT skills looking
for work
true
true
true
true
false
false
false
false
The correct answer options are B and C, as both of these are stated in the passage. The passage
indicates that there is a shortage of people with good IT skills, so statement A is incorrect and as
no information relevant to statement D is provided, the truth of this statement is unknown.
The following graph shows the profit made by three companies over three years.
Over the three years, what was the mean (average) difference in profits
between Company X and Company Y
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