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How Europe can benefit from

Facility Management standards


By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

The EuroFM Network


Representing a market of approx. 640 billion (5 to 8 % of GDP)
and 40 million FTE
15 Service Providers representing approx. 110 billion and
1.300.000 employees
National Associations from 23 countries representing approx.
22.000 members (individuals and organisations)
29 Publication Partners from 18 countries
representing approx. 65.000 readers
2 Corporate Clients and 2 Affiliations
Universities and Educational Institutions
representing approx. 14.000 FM students

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Jos Duchamps

Network Groups and Roundtables

Strategy 2011-13 (Brussels feb.23)


- Researchers Agenda
- Education Agenda
- Associations Agenda
- Corporates Agenda
- EuroFM EU2020 Agenda

Member Meetings
EU Policy: Transparency & Competitiveness

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

(New Economy)

2012

Growth of FM: facilitating end user


engagement with business services

1978

EU Policy: Tangible > Intangible


By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Maslow

EUROPEAN FACILITY MANAGEMENT: EN15221


Integration of processes within an organisation to
maintain and develop the agreed services which support
and improve the effectiveness of its primary activities.
Scope:
Space & Infrastructure
Planning, design, workplace, construction, lease, occupancy, maintenance,
furniture, cleaning, etc.

People & Organisation

HS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting,


marketing, etc.
ISO Asset Management + Outsourcing + FM

Terms defined: Asset, benchmarking, client, customer, end-user, facility,


real estate, tenant, service provider, workplace, cleaning, etc.
(EN15221-1: 2006 Facility Management Part 1: Terms and definitions)
EU policy: service standards
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

People & Organisation


In the New World of Work we represent
the user of business-related services and facilities

Activities by > 1 person

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Space & Infrastructure


In the New World of Work we represent
the user of business-related services and facilities

FMs are most equiped for creating innovative and inspiring communities and cities.
EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management

The European FM model (EN15221-1)


+ Processes (EN15221-5) + Agreement (EN15221-2)

This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

design and construction services


EN15221-4 Classification
lease, rental & space management
cleaning services & maintenance
catering & vending services
furniture & office supplies
(internal) relocation services
document management & mail
logistics & utilities
energy management
landscaping & parking
corporate real estate services
workplace management
safety & security services
pest control
procurement
marketing
building initial performance
property administration
workspace portfolio optimisation
real estate services
accounting, controlling and reporting
human resource management
fleet management
(New Economy)
legal policies and contracts
health & environment
travel services & event management
EU Policy: High Level Group on FM
hospitality mangement and reception services
Information and telecommunication technology

Connecting and integrating

New World of Work

EN15221-6 & the Dutch Real Estate System (MSc)

A Standards Battle!

dmenkveld@hotmail.com

EU Policy: FM is a Service

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

SMART m2s: help avoid funds invest 280 billion in more m2s in 2011!
-40% is possible (offices) / change the asset mix
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu

In the New Economy we represent


the user of building space (EN15221-6)

EXAMPLES OF THE EUROFM EU2020 AGENDA

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Key actions
European Commission

Improving the business environment


Strengthening the Single Market
Industrial innovation strategy
Promoting Sustainability
Facilitating industrial change
Capitalising on globalisation
Improving sectoral policy frameworks
Member State competitiveness
Taken from Peder Christensen EC Enterprise & Industry presentation

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Strengthening the
Single Market
Single Market
Improving market surveillance
Creating a single market for business
services
IPR enforcement
Improving infrastructure
address transport and energy bottlenecks
continue to liberalise energy markets
Faster standardisation
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

High Level Group on


Business related Services
Industrial Policy Communication and
Single Market Act
Focus on logistics, facility management,
marketing and advertising
Market gaps, innovation and standards
Organisation: as other past High Level Groups?
Timing: first meeting end of 2011. Report with
recommendations end 2012/begin 2013?
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Example 1: Sustainability FM/user


involvement in energy efficiency in
buildings
- 20% is easy!
Enduser?

Barriers against energy


efficiency in buildings

FM
(www.wbcsd.org)

Influence on energy use

Example 2: Interoperability EU Space & Area Measurement in BIM


Public sector FMs set the example
(Practice what you preach)

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Example 3: Sustainability in Food & Beverage to staff


(www.slowfood.org)

- 20% waste
- 20% meat
- 20% transport
+ 20% health
+ 20% fair trade

200.000 visitors

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Example 4: Productivity, towards a New World of Work


Given this sectors importance in total value added
(15-20% of GDP), we believe that the business services
sector accounts for a large part of the EUs negative
productivity differential vis--vis the USA. This
conclusion seems to be broadly in line with the
findings of numerous other authors such as
Van Ark et al. (2008).
From International Productivity Montior , Pamfili Antipa (pamfili.antipa@banquefrance.fr ) & Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010

EFMC 2011 Theme: Cracking the Productivity Nut


EU Policy + Pension Funds: an intangible asset
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Facilitating the
EU2020 workforce

www.transumo.nl (RSM)

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

Example 5: Mobility of staff and their workspace

(www.railteam.org)

Sustainability
Asset management
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

The EuroFM EU2020 Strategy


Interoperability: connect to Construction, BIM and Digital Agenda

Productivity: organize EFMC 2011 and NWoW research projects


Employment growth: continu turnover growth and outsourcing
Competitiveness & Transparency: implement the EN15221
Reduction of poverty : create low level skilled jobs

Skills growth: European competency model


Sustainability: SMART m2s and influence user behaviour
Public finances constraint: work with EU + PuRE-net

Started connecting strategy to Brussels in 2010.

In need of recognition and collaboration to deliver.


By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

How the New Economy drives the EuroFM Vision 2020 and Strategy 2011
(under discussion with membership)

COVER Vision/Strategy

By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)

The largest Business Services Market,


5% of EU GDP,
that facilitates Europe bottom up.
(www.eurofm.org)
By Fred Kloet, Vice Chairman EuroFM ( EuroFM, June 10, 2011, CSN Conference)