DMCC Online Visa Process

DMCC
Users Manual
____________________________________________________________________
Copyright Information
Copyright 2009 by Dubai Trade. All rights reserved
This document and all associated attachments mentioned therein are the intellectual property of Dubai Trade. This document
shall be used only by persons authorized by DUBAI TRADE, for the purpose of carrying out their obligations under a specific
contract with DUBAI TRADE. Unauthorized copying, printing, disclosure to third party and transmission of this document to any
other destination by any media will constitute an unlawful act, attracting appropriate legal actions.
Control Document Notification
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intended are prohibited.
This document is being maintained on electronic media. Any hard copies of it are uncontrolled and may not be the latest
version. Ascertain the latest version available with DUBAI TRADE.
User Manual
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Document Details
Document Information
DOCUMENT NAME
DMCC Users Manual
PROJECT NAME
NA
BUSINESS UNIT
Freezone
AUTHOR(S)
Dubai Trade Training Department
LAST UPDATED
DATE
29 January 2014
CURRENT VERSION
5.0
Revision History
VERSIO
N
DATE
1.0
26 May
2010
AUTH
OR
DESIGNATION
DESCRIPTION OF CHANGE
Training Officer
Created
Approval History
VERSIO
N
DATE
NAME
DESIGNATION
COMMENTS
V4
20/11/13
Mala
Admin Asst.
DMCC
V5
03/12/13
Krysta
Director Free
Zone
DMCC
V6
13/01/14
Mala
Admin Asst.
DMCC
V7
29/01/14
Mala
Admin Asst.
DMCC
Distribution
VERSIO
N
LOCATION
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Contents
DMCC ........................................................................................................................... 1
Users Manual.............................................................................................................. 1
SECTION ONE - INTRODUCTION ............................................................................... 6
Selecting the right service ............................................................................................. 7
DMCC eServices ......................................................................................................... 9
Purpose of this document:......................................................................................... 9
Numbering system: .................................................................................................... 9
User types: .................................................................................................................. 9
SECTION TWO - CONTACT US ................................................................................ 10
SECTION THREE APPLICATION PROCEDURES ................................................ 11
COMPANY LICENSE RENEWAL ............................................................................... 11
Request to renew your company license [2.1, 2.2] ..................................................... 11
COMPANY ESTABLISHMENT CARD ........................................................................ 14
Request for new or renew establishment card [3.17] .................................................. 17
SPONSORED EMPLOYEES ...................................................................................... 19
Request for New Employment Visa (Applicant inside the country or outside the
country) [3.1, 3.2] ........................................................................................................ 19
Employment Visa Entry Permit (EVEP) Renew [3.19] ............................................. 28
Company Employment Card (CEC) Duplicate [3.20] ............................................... 29
Apply for Visit Visa [3.3] .............................................................................................. 30
Renew Residence Employment Visa [3.4] .................................................................. 38
Transfer Employee Resident Permit (RP) into New Passport [3.5] ............................. 39
Transfer from Government / Free Zone & Father/ Husband to DMCC [3.6] ................ 41
NON SPONSORED EMPLOYEES ........................................................................... 49
Permanent Access Card (PAC) [3.7] .......................................................................... 49
Permanent Access Card (PAC) Renew [3.7] ........................................................... 56
Permanent Access Card (PAC) Cancel [3.7] ........................................................... 57
Temporary Access Card (TAC) New Application [3.7] ............................................. 59
Permanent Identity Card (PIC) - New Application [3.8] ............................................... 62
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Permanent Identity Card (PIC) Renew [3.8] ............................................................. 66
Permanent Identity Card (PIC) Cancel [3.8] ............................................................. 67
Employment Contract Amend [3.9, 3.10] ................................................................. 68
RESIDENCE EMPLOYMENT VISA CANCELLATION AND ABSCONDERS ............. 70
Residence Employment Visa Cancellation [3.11]........................................................ 70
Declare Absconder [3.12] ........................................................................................... 71
Request to validate employment residence visa to re-enter the UAE after six months
[3.13]72
Employee Local Transfer within DMCC [3.14] ............................................................ 73
Transfer from DMCC to other Government /Free Zone [3.15]..................................... 76
Request for Cancellation of unused entry permit or used entry permit prior to visa
stamping [3.16] ........................................................................................................... 83
LETTER REQUESTS ................................................................................................. 85
Letter Request [3.18] .................................................................................................. 85
DMCC Trade License NOC- Arabic ............................................................................ 87
Letter to Abu Dhabi Security Passes Office- Arabic .................................................... 88
Letter to Consulate or Embassy Arabic.................................................................... 89
Letter to Consulate or Embassy English. ................................................................. 90
Letter to Consulate or Embassy of SCHENGEN countries- English ........................... 90
Letter to Police on Lost Documents Arabic .............................................................. 90
Letter to Road Transport Authority (New Vehicle Registration) Arabic .................... 91
Letter to Road Transport Authority Arabic ................................................................. 92
Letter to UAE Port Authorities for Pass Clearance Arabic ....................................... 92
Salary Certificate to Bank English ............................................................................ 93
Salary Certificate to Consulate or Embassy Arabic.................................................. 94
Salary Certificate to Consulate or Embassy English ................................................ 95
Salary Certificate to Government Agency Arabic ..................................................... 95
Service Certificate English ....................................................................................... 95
SECTION FOUR SUMMARY INFORMATION/REPORTS ...................................... 97
Summary Information - Reports .................................................................................. 97
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Generating and Requesting the Reports..................................................................... 98
Service Availed Against Portal Deposit ..................................................................... 101
Downloading the Reports .......................................................................................... 102
View All Requests ..................................................................................................... 103
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SECTION ONE - INTRODUCTION

DMCCs goal is to make it easy for its members to do business. To that end we enable
members to apply for services online at www.dubaitrade.ae.
Understanding Government regulations can be difficult, especially for those unfamiliar
with Dubai or Free Zone rules and regulations, and so we have outlined all
requirements at www.dmcc.ae or Click here for a full list of Applications Requirements
for Registration, Licensing and Member Services
From employment visas to general assistance, all the services required to set up and
operate a business at the DMCC Free Zone is available at DMCCs headquarters in
Almas Tower. Most of our services are available online through the Dubai Trade
Online Portal. This gives you more time to focus on your business rather than dealing
with multiple entities when you need to carry out a transaction. Some services must be
carried out in person due to the requirement for original documents.
Service
Apply online
Registration Services
Registration Amendments
(Change of share capital, transfer of shares)
Company Deregistration
Apply in
person
Licensing Services
License Renewal
License Cancellation
License Amendments
(Change of license address, trade name,
activity, manager)
Member Services
Visa Services
(Employment, Transfer, Visit, Cancellation)
Letter Services
(NOCs, Letter of other Government Authorities,
Salary Certificates)
Card Services
(ID cards & Access cards)
General Immigration Services
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Selecting the right service
The following table helps you select the right form to complete. Please call DMCC on
the numbers below for any queries
ServiceRef Use this service to
COMPANY LICENSE
Request for company2.1 Apply to renew your companys commercial license.
license renewal2.2
COMPANY ESTABLISHMENT CARD
Request for new or3.17 Apply for a company establishment card.
renew establishment
card
SPONSORED EMPLOYEES
Request for New3.1 Obtain a residence visa for an employee or
Employment Visa3.2 shareholder.
(Applicant inside the
country or outside the
country)
Employment Visa Entry 3.19 Renew an entry permit if the original has expired.
Permit (EVEP)
Renew
Company Employment 3.20 Obtain a duplicate CEC is the original was lost.
Card (CEC) Duplicate(Original issued together with employment visa)
Apply for Visit Visa3.3 Obtain a visit visa entry permit for clients, suppliers
or overseas employees to enter the UAE from
overseas and stay for a maximum of one month for
the purposes of business.
Renew Residence3.4 Apply to renew an employee or shareholders
Employment Visaresidence employment visa when it becomes due for
expiry.
Transfer Employee3.5 Transfer residence visa from an old passport to a
Resident Permit (RP)new one.
into New Passport
Transfer from3.6 This service is used to create requests to transfer
Government / FreeResidence Permit (RP) from government, free zone
Zone & Father/or father/husband sponsorship to DMCC.
Husband to DMCC
NON SPONSORED EMPLOYEES
Permanent Access3.7 Use this service to request a Permanent Access
Card (PAC)Card (PAC) for an employee who is not sponsored
by DMCC. These cards are passes with a validity of
one year or more, (or three year optional) allowing
the non-sponsored employee to enter DMCC to visit
your company. Permanent Access Cards are issued
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only to employees of sister/parent concerns,
registered outside DMCC and operating anywhere in
the UAE. This will count against the companys
allowed number of visas.
Permanent Access3.7 Apply to renew a PAC
Card (PAC) Renew
Permanent Access3.7 Apply to cancel a PAC
Card (PAC) Cancel
Temporary Access3.7 Use this service to request Temporary Access Card
Card (TAC ) New(TAC). This card is DMCC pass with one month
Applicationvalidity. Temporary Access Card (TAC) is used by
people performing short term work assignments in a
DMCC company that are not sponsored by the
company.
Permanent Identity3.8 Use this service to request a Permanent Identity
Card (PIC) - NewCard (PIC) for your employees who are under their
Applicationfather/husband's sponsorship (not sponsored by
DMCC). You must present a non-sponsored contract
for the employee(s) in order to process this card.
Permanent Identity3.8 Apply to renew a PIC
Card (PIC) Renew
Permanent Identity3.8 Apply to cancel a PIC
Card (PIC) Cancel
Employment Contract 3.9 This service is used to amend salary, designation
Amend3.10 and/or allowance of an employee.
RESIDENCE EMPLOYMENT VISA CANCELLATION AND ABSCONDERS
Residence3.11 Use this service to request cancellation of an
Employment Visaemployee's Residence Permit after an employee has
Cancellationresigned or been terminated from your company.
Declare Absconder3.12 Use this service to declare that an employee under
your sponsorship has absconded from the company.
i.e. not reported to work for 7 consecutive days
without informing the management.
Request to validate3.13 Use this service to validate residence visa if the visa
employment residenceholder has stayed outside the UAE for more than six
visa to re-enter themonths.
UAE after six months
Employee Local3.14 Use this service to request the transfer of an
Transfer within DMCCemployee sponsored by a DMCC company to your
company (inside DMCC). This service does not
apply where you wish to transfer employees
sponsored by companies outside DMCC to your
company inside DMCC.
Transfer from DMCC to 3.15 Use this service to request the transfer of an
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other Governmentemployee from a DMCC company to other
/Free Zonegovernment or free zone sponsorship.
Request for3.16 Use this service to request cancellation of an
Cancellation of unusedemployee's entry permit after an employee has
entry permit or usedresigned or been terminated from your company.
entry permit prior to
visa stamping
LETTER REQUESTS
Letter Request3.18 Use one of the specific letter request forms to select
the required letter.
Salary CertificateUse one of the specific salary certificate request
forms to select the required salary certificate format.
DMCC eServices
DMCC offers you 24/7 secure access to eServices for a wide range of Member
services, all from the comfort of your home or office using DubaiTrade.ae
To register complete the form on the Dubai Trade website: www.dubaitrade.ae
Purpose of this document:

This document is a step by step guide to assist members in navigating the online
portal to apply for various services available at www.dubaitrade.ae
Numbering system:
Please note that the procedures in this document are cross referenced to the
applications requirements at www.dmcc.ae for easy reference. Eg [3.11]
User types:
There are two types of users on Dubai Trade portal; Entry and Approval.
Entry option is used only for data entry, and must be submitted to an approver
in order to submit to DMCCA.
Approval users may select the Approval menu choice and complete both the
form and the approval at the same time.
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SECTION TWO - CONTACT US
General enquiries
DMCC Contact Centre
Tel:
Email:
Office:
Application requirements
Service request status
Pricing
System issues
04 424 9600/ 8003622

customercare@dmcc.ae
Client Service Centre
Level 1, Almas Tower, Jumeirah Lakes Towers
Check online at www.dmcc.ae
Logon to Dubai Trade at www.dubaitrade.ae
Log on to Dubai Trade at www.dubaitrade.ae and go
to the $ icon
Call Dubai Trade on 800 4464
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Contact us for all enquiries and
issues
DMCC
For all enquiries, status and
requirements
www.dmcc.ae
+971 (0)4 424 9600 / 8003622
CustomerCare@dmcc.ae
Dubai Trade
For technical systems issues
8004464
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SECTION THREE APPLICATION PROCEDURES
COMPANY LICENSE RENEWAL
Request to renew your company license [2.1]

Use this service to request to renew your company license only if there is no change
such as change of address, manager or activity.
Change of address, manager or activity is subject to additional requirements and must
be submitted to the DMCC Client Service Centre.
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i.
ii.
iii.
iv.
Create License Renewal SR

Select option for License renewal approval (License Renewal
Entry option is for data entry purpose ONLY. You will not be able
to submit the application to DMCC)
Create new request
Create License Renewal SR Cont..
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v.Select expired license number for renewal
vi.
Complete all the below steps for moving ahead
Submit to
Free-zone to proceed for
e-document submission
& e-payment
Option available for 1

or 3 Years Renewal
Outside JLT Address can

be updated for Courier
Delivery (for Flexi-desk
customers only)
Update Authorized Contact

person Details for Renewed
License Delivery.
Note : Please ensure valid
photo ID proof is available
for this person at the time
of delivery
Please read and accept

the terms and
conditions .
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Note Popup for Default License renewal period for One year & corresponding
fee applicable for the same.
Popup re-appears every time the selection of period is changed
The applicable new renewal dates would appear on the screen after the request
is saved
Upload all the necessary

documents as
mentioned in the license
reminder notification
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Browse the document

from your machine and
click upload button.
Click here to proceed for

e-Payment
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License Renewal Online - Documents Re-upload steps

In case DMCC contacts you to re-upload please follow these instructions
Click here to check the

SR details DMCC
Comments Area
Submit to freezone
Select License Renewal

to track the service &
re-upload documents
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Click here to re-upload

the documents as per
the comments
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Click here to check the

document comments
COMPANY ESTABLISHMENT CARD
Request for new or renew establishment card [3.17]

Use this service to request for a new or to renew the company establishment card
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i.
ii.
Specify the Reason for Request(Optional)

Click on Save Request for later action or Submit to Free Zone (Approver) or
Submit to Approver (Entry).
iii.
Pay online
SPONSORED EMPLOYEES
Request for New Employment Visa (Applicant inside the country or outside the
country) [3.1, 3.2]
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This service is used to apply for an employment visa for an employee or shareholder
whether they are inside the country or outside the country. An employment visa has
two parts: The Entry Permit and the Residence Visa (stamped on the passport).
Navigation
1. Log in to your portal, you will see the menu on the left-hand side as below:
2. Go to: Employment Visa Entry Permit (EVEP) and click on Apply for Employment
Visa Approval
(Apply for Employment Visa Entry is for data entry purpose ONLY. You will not
be able to submit the application to DMCC)
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3. Then click on Create New Request
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4. You then need to fill in all the details of the applicant as per his/her passport.
i.
Entry Permit and Residence Permit Urgency will default to Urgent
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ii.Indicate whether the person would need Visa Amendment. This is required
only if the person is already in the UAE and does not want to exit the country.
Choose No if the employee is outside the country, Choose Yes if the
employee is in the country on a canceled visa or visit visa. (Visa Amendment
cannot be selected for a person inside the country on a Tourist visa.)
iii.
Enter or Select required information in the following fields: Title, Given Name,
Last Name, Short Name (Enter First Name in this field if there is no Short Name
in the Passport), Sex, Place of Birth.
iv.
Enter Country of Birth by clicking on the magnifying glass icon next to the field
On the pop-up window Enter at least one full or partial search criteria. (Entering
Ind matches both India and Indonesia)
v.
Enter Employees Date of Birth by clicking on the Calendar Icon next to the field
Select the month and year from the appropriate drop downs and finish the
selection by clicking on the day.
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vi.Enter Present Nationality and previous nationality: Some Employees would
have been issued new passports or have been granted citizenship/
naturalization in another country. It is mandatory to indicate the current
nationality of the New Employee.
vii.
Enter Point of Origin: This is not mandatory. Input the Employees country of
origin in the field.
viii.
Select Religion and Marital Status: Use the drop down box to select the
appropriate entry
ix.
Enter Qualifications: enter the employees educational attainment/degree on

the field. Education certificates will be required by DMCC.
Search for the value by clicking on the magnifying glass icon next to the field
then enter at least one full or partial search criteria. (Entering Ind matches
both India and Indonesia
Choose the closest entry that matches the employees educational background.
x.
Choose Languages Spoken. Choose the languages known by the employee

using the drop down box. Only the first field is mandatory.
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xi.
Select Job Title by clicking on the magnifying glass icon and searching from the
pop up window that appears
xii.
Enter Basic Monthly Salary. Basic Salary is the employees salary minus all
allowances.
xiii.
Indicate whether Food is provided. If an Allowance is provided, indicate the

value (AED) in the field below.
xiv.
Indicate whether Accommodation is provided. If yes, then choose whether it is

Family or single in the dropdown. If Allowance, indicate the value of the
allowance (AED) in the field below.
xv.
Indicate whether Transport is provided. If an Allowance is provided, enter the

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xvi.
Declare any other allowances your company provides
xvii.
Enter Passport Number.
xviii.
Enter the Passport Place of Issue. (The city in the country where the passport
was issued)
xix.
Enter the Passport Country of Issue
xx.
Input Passport Date of Issue and Expiry. Passport must be valid for a minimum
of 6 months.
xxi.
Enter Permanent Native Address (Address in Home Country)
xxii.
Enter Permanent Native Country
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xxiii.
Choose whether the Employee is currently inside the UAE or now. If you chose
the Yes in the visa amendment selection, then it follows that the person is
inside the UAE.
xxiv.
If the person is inside the UAE, select his/her appropriate visa type in the
dropdown below.
xxv.
Specify the reason for the request/additional Information for DMCC (Optional)
xxvi.
Click on Save request for later action or Submit to Free Zone (Approver) or
Submit to Approver (Entry)
5. After completing all the mandatory details, click on submit to free zone
(Entry option is used only in the case of data entry and it will not lead to the
payment page, approver must be selected if the application has to be
completed. An application is completed only after the payment has been
made.)
After you click on the submit to free zone button, you will be asked to upload
scanned documents:
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Please visit www.dmcc.ae for application and submission
requirements.
Employment Visa Entry Permit (EVEP) Renew [3.19]
An Entry Permit is valid for 60 days for the person to enter the UAE. If the employee
fails to enter within 60 days, then the entry permit has to be renewed with DMCC. Use
this service to request the renewal of an Employment Entry Permit. You can renew
both permits a maximum of two times.
Navigation:
i.
Indicate the Urgency of the Request.
ii.
Enter the Entry Permit Number by searching using any of the following criteria:
Entry Permit Number, First Name, Last Name, Passport Number, Nationality,
Job Title and Entry Permit Issued/Expiry Date.
iii.
Specify the Reason for the Request or give additional information for DMCC
(Optional)
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iv.click on Save request for later action or Submit to Free Zone(Approver) or
Note that there is no Service as Apply for Company Employment Card (CEC).
This is because the application for a new Company Employment Card (CEC) is
already packaged with the Employment Visa application.
Company Employment Card (CEC) Duplicate [3.20]

This Service is used to apply for a duplicate Company Employment Card (CEC) in
the event that the original Company Employment Card (CEC) was lost. Company
also has to submit a Lost Document Letter to obtain a Police Report (a required
document for this service.
Navigation:
i.
Indicate whether a Police Clearance is Obtained (Choosing No would

invalidate the request)
ii.
Enter the Employee ID in the field. Alternatively, you can use the lookup icon to
search for a specific ID by using different search criteria.
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iii.
Specify the request/ additional information for DMCC (Optional)
iv.
Click on save request for later action or Submit to Free Zone (Approver) or
Apply for Visit Visa [3.3]

Use this service to apply for a Visit Visa Entry Permit for clients, suppliers or overseas
employees to enter the UAE from overseas and stay for a maximum of one month for
the purposes of business. This visa is non-extendable and non-renewable, and is not
for the purposes of obtaining a residence visa.
On the Service Menu, click on Visit Visa > Apply for VV
On the Service Main Screen, click on
will appear
. The service request form
Navigation
i.
Enter the employees Given Name, Middle Name (Optional), Last Name and
Short Name. Note that if there is no Short Name in the passport, entering the
First Name in this field will do.
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ii.
Select the correct gender of the employee
iii.
Enter the Place of Birth in the field.
iv.
Input the Country of Birth by clicking on the magnifying glass icon next to the
field
And selecting the correct country from the pop-up menu that appears
v.
Enter the Applicants Date of Birth by clicking on the calendar icon next to the
field
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vi.
And choosing the correct date from the pop-up calendar that appears.
vii.
Enter the employees Fathers Name and Mothers Name
viii.
Enter the Husband Name (Only If Applicable)
ix.
x.
Enter the employees Present Nationality by clicking on the magnifying glass

icon next to the field
And searching for the appropriate country.
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xi.
Search and select the employees Previous Nationality only if it is different from
the Present Nationality.
xii.
Select the employees religion from the dropdown box
xiii.
Select the employees Marital Status
xiv.
Enter the employees Qualification by clicking on the magnifying glass icon
xv.
and selecting the appropriate Qualification from the pop up window that
appears
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xvi.
Select the Languages spoken (at least 1 must be selected)
xvii.
Enter the job title by clicking on the magnifying glass next to the field
Select the appropriate title from the pop-up window that appears. Note that the
job title must be exact as this will be the title stamped on the employees
Residence Permit.
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xviii.
Enter the employees Passport Number (Spaces will be read by the system as
characters, so make sure to enter the number exactly as it appears on the
passport).
xix.
Enter the Passports Place of Issue
xx.
Select the Passport Country of Issue by clicking on the magnifying glass icon
And selecting from the pop-up window that appears
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xxi.
Passport Date of Issue and Date of Expiry should be selected by clicking on the
calendar icon next to the field
And selecting from the pop up that appears
xxii.
Enter the employees Permanent Native Address.
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xxiii.Enter the Permanent Native PO Box/ZIP Code if there are any
xxiv.
Enter the Employees Permanent Native City
xxv.
Enter the employees Permanent Native Country.
xxvi.
Select whether the Employee is currently inside the UAE or not.
xxvii.
State the Reason for the Request and Additional Information to DMCC
(Required).
xxviii.
xxix.
On the Table below. Enter if employee is accompanied by any dependents.
xxx.
Enter the Full Name, Place of Birth and select the Country of Birth. Select the
Sex/Gender of the dependent from the drop down menu and, finally select the
Relation with the employee from the dropdown menu.
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xxxi.
Click on
to save the request for future action or click on

to forward the request to the Free Zone.
Renew Residence Employment Visa [3.4]

Use this to apply to renewal an employees residence employment visa when it
becomes due for expiry.
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System will generate the list of employees due for renewal. Click on the name of the
person whose residence permit is being renewed.
a) Fill in the required details and Click on Save request for later action or Submit
to Free Zone (Approver) or Submit to Approver (Entry).
Transfer Employee Resident Permit (RP) into New Passport [3.5]

This service is used to create requests to transfer Residence Permit (RP) from an old
passports to a new one. This is the case when they have lost and then subsequently
acquired a new passport, obtained a new passport or if the employee has changed
nationalities.
Navigation:
b) Enter the Employee Number
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c) Enter Employees Passport Number
d) Enter the Passports Place of Issue (As per whats written in the passport).
e) Enter the Passports Country of Issue by clicking on the magnifying glass icon
next to the field and doing a search in the field Country of Issue.
f) Enter Passport Issue and Expiry date in the respective fields by clicking on the
calendar icon next to the fields and then picking the correct dates from the
calendar pop-up.
g) Specify the Reason for Request and/or give additional information to DMCC
(Optional).
h) Click on Save request for later action or Submit to Free Zone (Approver) or
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Transfer from Government / Free Zone & Father/ Husband to DMCC [3.6]
This service is used to create requests to transfer Residence Permit (RP) from
government, free zone or father/husband sponsorship to DMCC.
Please visit www.dmcc.ae for the submission requirements.
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Procedure:
i.
Select Title From the Dropdown.
ii.
Enter Given Name, Middle Name (Optional) and Last Name.
iii.
Enter Select the Present Nationality by clicking on the magnifying glass icon
instead of typing in the field
Search for the Nationality in the pop-up window that appears.
iv.
Select Religion from the dropdown box.
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v.
Enter the Place of Birth and Origin (Optional)
vi.
Enter Date of Birth by clicking the calendar icon and choosing the appropriate
date.
vii.
Select Marital Status from the dropdown.
viii.
Select the Card Validity (This is, by default, 1 year)
ix.
Select Job Title by clicking on the magnifying glass
x.
Select the appropriate title from the window that pops-up.
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xi.
Input Passport Number
xii.
Enter the Passport Date of Issue and Date of Expiry. Click on the calendar icon
to the left of the field
xiii.
xiv.
Pick the appropriate date from the small calendar pop-up.
Enter the employee passports Place of Issue
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xv.Choose the Passports Country of Issue by clicking on the magnifying glass
icon next to the field.
xvi.
Search and choose the correct country from the pop-up window that appears.
xvii.
Indicate if the employee is of executive status:
xviii.
Enter the employees Permanent Native Address
xix.
xx.
Enter the employees Post box Number or Postal Code (whichever is

applicable).
Enter the employees Permanent Native City
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xxi.Enter the Permanent Native Country by clicking on the magnifying icon next to
the field.
Then search for the Permanent Native Country from the pop-up window that
appears.
xxii.
Enter the Name of the Sponsoring Company
xxiii.
Enter Address.
xxiv.
Select the Emirate from the drop-down box.
xxv.
Enter the companys employers Post Office Box Number / Postal Code.
xxvi.
Specify a Contact Name
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xxvii.
Specify the Reason for Request or give additional information for DMCC.
Click onto save the request for future action. Click

to submit the request to the Free Zone for processing.
NON SPONSORED EMPLOYEES
Permanent Access Card (PAC) [3.7]
Use this service to request a Permanent Access Card (PAC) for an employee who is
not sponsored by DMCC. These cards are passes with a validity of one year or more,
(or three year optional) allowing the non-sponsored employee to enter DMCC to visit
your company. Permanent Access Cards are issued only to employees of
sister/parent concerns, registered outside DMCC and operating anywhere in the UAE.
This will count against the companys allowed number of visas.
Please visit www.dmcc.ae for the submission requirements.
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Procedure:
xxviii.
xxix.
xxx.
Enter Select the Present Nationality by clicking on the magnifying glass icon
instead of typing in the field
Search for the Nationality in the pop-up window that appears.
xxxi.
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xxxii.
Enter the Place of Birth and Origin (Optional)
xxxiii.
Enter Date of Birth by clicking the calendar icon and choosing the appropriate
date.
xxxiv.
xxxv.
xxxvi.
Select Job Title by clicking on the magnifying glass
xxxvii.
Select the appropriate title from the window that pops-up.
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xxxviii.
xxxix.
xl.
xli.
Enter the Passport Date of Issue and Date of Expiry. Click on the calendar icon
to the left of the field
Pick the appropriate date from the small calendar pop-up.
Enter the employee passports Place of Issue
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xlii.Choose the Passports Country of Issue by clicking on the magnifying glass
icon next to the field.
xliii.
Search and choose the correct country from the pop-up window that appears.
xliv.
Indicate if the employee is of executive status:
xlv.
Enter the employees Permanent Native Address
xlvi.
xlvii.
Enter the employees Post box Number or Postal Code (whichever is

applicable).
Enter the employees Permanent Native City
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xlviii.Enter the Permanent Native Country by clicking on the magnifying icon next to
the field.
Then search for the Permanent Native Country from the pop-up window that
appears.
xlix.
Enter the Name of the Sponsoring Company
l.
Enter Address.
li.
Select the Emirate from the drop-down box.
lii.
Enter the companys employers Post Office Box Number / Postal Code.
liii.
Specify a Contact Name
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liv.
lv.
Specify the Reason for Request or give additional information for DMCC.
Click on
to save the request for future action. Click

to submit the request to the Free Zone for processing.
Permanent Access Card (PAC) Renew [3.7]

This service renews an expiring Permanent Access Card (PAC). Permanent Access
Card (PAC)s are valid for up to 1 year.
i.
Indicate whether courier collection/delivery is required
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ii.
Enter the Permanent Access Card (PAC) Number that needs to be renewed or
search for it with one of the following criteria: via Card Number, First name,
Last Name, Passport Number, Nationality, Job Title or Card Expiry Date.
iii.
Specify the reason for request and/or additional information. (Optional)
iv.
Click on Save Request or Submit to Free Zone(Approver) or Submit for

Approval (Entry)
Permanent Access Card (PAC) Cancel [3.7]

This service is used to cancel Permanent Access Card (PAC)s that are no longer in
use
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Procedure:
i.
Indicate whether Courier Collection is required.
ii.
Enter the Permanent Access Card (PAC) Number that needs to be cancelled or
search for it by clicking on the magnifying glass next to the search field.
Then, On the Pop-up that appears, use the following search criteria: Card Number,
First name, Last Name, Passport Number, Nationality, Job Title or Card Expiry
Date.
iii.
Specify the reason for the request or give additional information (mandatory)
iv.
Click onfor future action or

the request to the Authority
to forward
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Temporary Access Card (TAC) New Application [3.7]
Use this service to request Temporary Access Card (TAC). This card is DMCC pass
with one month validity. Temporary Access Card (TAC) is used by people performing
short term work assignments in a DMCC company.
Procedure:
i.
Mark the Urgency of the Request.
ii.
Courier Delivery/Collection Required? Tick the appropriate selection
iii.
iv.
v.
vi.
Enter the Place of Birth (Optional)

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vii.
Enter Date of Birth by selecting the calendar icon and choosing the appropriate
date from the pop up calendar
viii.
ix.
Select the Card Validity (this ranges from 2 to 5 months)
x.
Select Job Title by clicking on the magnifying glass and selecting the
appropriate title on the search menu.
xi.
xii.
Input Passport Date of Issue and Date of Expiry. Click on the calendar icon to
the left of the fields then pick the appropriate date from the small calendar popup.
xiii.
Choose the Passports Country of Issue by clicking on the magnifying glass

icon next to the field. Search and choose the correct country from the pop-up.
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`
xiv.
Enter Permanent Native Address, Permanent Native PO Box, Permanent

Native Zip Code and Permanent Native City. Choose Permanent Native
Country.
xv.
Enter the Employees Sponsor Details:

1. Sponsors Name
2.
3.
4.
5.
Passport Number
Passport Date of Issue and Date of Expiry - Choose entry from calendar
Relationship- Select from dropdown box
Sponsor Address
6. Sponsor Contact name
7. Emirate - Select from the dropdown box
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8. Post box No/ Postal Code
9. Specify the Reason for the Request or give additional information to DMCC.
10. Click on SAVE to save request SUBMIT to FREEZONE or SUBMIT to
APPROVER when finished.
Permanent Identity Card (PIC) - New Application [3.8]

Use this service to request a Permanent Identity Card (PIC) for your employees who
are under their father/husband's sponsorship (not sponsored by DMCC). You must
present a non-sponsored contract for the employee(s) in order to process this card.
This will count against the companys allowed number of visas.
Procedure:
i.
Select Title From the Dropdown Menu.
ii.
iii.
Select Religion from the dropdown box

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iv.
Enter the Place of Birth (Optional)
v.
Enter Date of Birth by selecting the calendar icon and choosing the appropriate
date from the pop-up window.
vi.
vii.
viii.
Select Job Title by clicking on the magnifying glass and selecting the
appropriate title on the search menu
ix.
x.
Input Passport Date of Issue and Date of Expiry. Click on the calendar icon to
the left of the fields then pick the appropriate date from the small calendar popup.
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xi.
xii.
Choose the Passports Country of Issue by clicking on the magnifying glass

icon next to the field. Search and choose the correct country from the pop-up.
Indicate if the employee is of executive status.
xiii.
Enter Permanent Native Address, Permanent Native PO Box, Permanent

Native Zip Code and Permanent Native City. Choose Permanent Native
Country by clicking on the magnifying glass icon and selecting from the small
pop - up window that appears.
xiv.
Enter the Employees Sponsor Details:
1. Sponsors Name
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2. Passport Number
3. Passport Date of Issue and Date of Expiry - Choose entry from calendar
4. Relationship- Select from dropdown box
5. Sponsor Address
6. Emirate - Select from the dropdown box
7. Post box No/ Postal Code
xv.
Specify the Reason for the Request or give additional information to DMCC.
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xvi.
Click on SAVE to save request (a), SUBMIT to FREEZONE or SUBMIT to

APPROVER (b) when finished.
Permanent Identity Card (PIC) Renew [3.8]

Use this service to request renewal of Permanent Identity Card (PIC)s which are
nearing expiry or have already expired.
Procedure:
i.
Indicate whether courier collection/delivery is required.
ii.
Enter the Permanent Identity Card (PIC) Number that needs to be renewed or
search for it via Card Number, First name, Last Name, Passport Number,
Nationality, Job Title or Card Expiry Date.
iii.
Specify the reason for request and/or additional information. (Optional)
iv.

Approval (Entry)
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Permanent Identity Card (PIC) Cancel [3.8]

Use this service for Permanent Identity Card (PIC)s that are no longer in use.
Procedure:
i.
Indicate whether Courier Collection is required.
ii.
Enter the Permanent Identity Card (PIC) Number that needs to be cancelled or
search for it by clicking on the magnifying glass next to the search field. On the
Pop-up use the following search criteria: Card Number, First name, Last Name,
Passport Number, Nationality, Job Title or Card Expiry Date.
iii.
Specify the reason for the request or give additional information (mandatory)
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iv.

Approval (Entry)
Employment Contract Amend [3.9, 3.10]
This service is used to amend salary, designation and/or allowance of an employee.
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i.Enter Employee Number by clicking on the magnifying glass next to the field
and then searching using any of the following criteria: Employee Number, First
Name, Last Name, Passport Number, Job Title and Nationality.
ii.
Wait for the rest of the details to populate automatically after selecting
Employee Number.
iii.
Enter the New Salary information.
iv.
Then click on Save for future action or Submit to Approver (If Entry User) /
Submit to Free Zone (If Approver User).
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RESIDENCE EMPLOYMENT VISA CANCELLATION AND ABSCONDERS
Residence Employment Visa Cancellation [3.11]
Use this service to request cancellation of an employee's Residence Permit after an
employee has resigned or been terminated from your company. Note that if your
Employees residence permit is not yet stamped, you have to enter the Employment
Visa SR Number in the Service request number field for cancellation.
Navigation:
i.
Enter the Employee Number by clicking on the magnifying glass icon next to
the field and doing a search using the following criteria: Employee Number,
First Name, Last Name, Passport Number, Job Title or Nationality.
OR
Enter Service Request Number (If Applicable) by searching using the following
criteria: Service Request Number or Employee Name.
ii.
Indicate if the Employee is in the UAE by selecting appropriate entry in the

dropdown
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iii.Select the Cancel Reason using the dropdown
iv.
Declare Absconder [3.12]

Use this service to declare that an employee under your sponsorship has absconded
from the company. i.e. not reported to work for 7 consecutive days without informing
the management.
Navigation:
i.
Enter the Visit Visa/Entry Permit/Company Employment card (CEC) Number by

using the magnifying glass icon next to the field and doing a search:
a. Indicate the Document Type to be searched for (Visit Visa, Entry Permit
or Company Employment card (CEC)
b. Search using any of the following criteria: Document Type Number, First
Name, Last Name, Passport Number, Job Title and/or Nationality.
c. Click on Search to display result
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ii.Specify the reason for request/give additional information for DMCC.
iii.
Click on Save request for later action or Submit to Free Zone(Approver) or

Request to validate employment residence visa to re-enter the UAE after six
months [3.13]
Use this service to validate residence visa if the visa holder has stayed outside the
UAE for more than six months.
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iv.Enter the Employee Number by using the magnifying glass icon next to the field
and doing a search:
d. Indicate the Document Type to be searched for (Visit Visa, Entry Permit
or Company Employment card (CEC)
e. Search using any of the following criteria: Document Type Number, First
Name, Last Name, Passport Number, Job Title and/or Nationality.
f. Click on Search to display result
v.
Specify the reason for request/give additional information for DMCC.
vi.
Click on Save request for later action or Submit to Free Zone(Approver) or

vii.
Pay online
Employee Local Transfer within DMCC [3.14]

Use this service to request the transfer of an employee sponsored by a DMCC
company to your company (inside DMCC). This service does not apply where you
wish to transfer employees sponsored by companies outside DMCC to your company
inside DMCC.
Note that:
While transferring Employment Visa within DMCC, the employees CEC
number will remain the same.
New Company has to make sure that the Bank Guarantee amount is sufficient
for a new employee
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i.
Enter Employee Number from the Previous Company
ii.
Enter Previous Company name by clicking the magnifying glass icon next to the
field and doing a search using the following criteria: Account Number or
Account Name
iii.
Enter Passport Number (Only if Passport number has changed)
iv.
Enter Passport Expiry Date (Only if Passport has changed)
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v.
Enter job title by clicking on the magnifying glass and doing a search using Job
Title as the criteria. Click on the appropriate Job Title to fill out the field.
(Optional)
vi.
Indicate Basic Monthly Salary
vii.
Select the Employees joining date using the calendar icon next to the field
viii.
Indicate whether food is provided:
a. Specify whether Yes, No or Allowance

b. If it is an Allowance, indicate the amount (AED) in the field below
ix.
Indicate whether Accommodation is provided:
x.
a. If Yes, then select the Type of Accommodation

b. If Allowance, enter the amount (AED) in the field below.
Indicate whether Transportation is provided.
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xi.
xii.
a. Specify Yes, No or Allowance

b. If Allowance, indicate the amount in the field below.
Specify the Reason for Request/ Give Additional information to DMCC.
(Optional)
Transfer from DMCC to other Government /Free Zone [3.15]
Use this service to request the transfer of an employee from a DMCC company to
other government or free zone sponsorship.
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6. You then need to fill in all the details of the applicant as per his/her passport.
i.
Enter or Select required information in the following fields: Title, Given Name,
Last Name, Short Name (Enter First Name in this field if there is no Short Name
in the Passport), Sex, Place of Birth.
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ii.
Enter Country of Birth by clicking on the magnifying glass icon next to the field
On the pop-up window Enter at least one full or partial search criteria. (Entering
Ind matches both India and Indonesia)
iii.
Enter Employees Date of Birth by clicking on the Calendar Icon next to the field
Select the month and year from the appropriate drop downs and finish the
selection by clicking on the day.
iv.
Enter Present Nationality and previous nationality: Some Employees would

have been issued new passports or have been granted citizenship/
naturalization in another country. It is mandatory to indicate the current
nationality of the New Employee.
v.
Enter Point of Origin: This is not mandatory. Input the Employees country of
origin in the field.
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vi.
Select Religion and Marital Status: Use the drop down box to select the
appropriate entry
vii.
Enter Qualifications: enter the employees educational attainment/degree on

the field. Education certificates will be required by DMCC.
Search for the value by clicking on the magnifying glass icon next to the field
then enter at least one full or partial search criteria. (Entering Ind matches
both India and Indonesia
Choose the closest entry that matches the employees educational background.
viii.
Choose Languages Spoken. Choose the languages known by the employee

using the drop down box. Only the first field is mandatory.
ix.
Select Job Title by clicking on the magnifying glass icon and searching from the
pop up window that appears
x.
Enter Basic Monthly Salary. Basic Salary is the employees salary minus all
allowances.
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xi.
Indicate whether Food is provided. If an Allowance is provided, indicate the

xii.
Indicate whether Accommodation is provided. If yes, then choose whether it is

Family or single in the dropdown. If Allowance, indicate the value of the
allowance (AED) in the field below.
xiii.
Indicate whether Transport is provided. If an Allowance is provided, enter the

xiv.
Declare any other allowances your company provides
xv.
Enter Passport Number.
xvi.
Enter the Passport Place of Issue. (The city in the country where the passport
was issued)
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xvii.
xviii.
Enter the Passport Country of Issue
Input Passport Date of Issue and Expiry. Passport must be valid for a minimum
of 6 months.
xix.
Enter Permanent Native Address (Address in Home Country)
xx.
Enter Permanent Native Country
xxi.
Choose whether the Employee is currently inside the UAE or now. If you chose
the Yes in the visa amendment selection, then it follows that the person is
inside the UAE.
xxii.
If the person is inside the UAE, select his/her appropriate visa type in the
dropdown below.
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xxiii.Specify the reason for the request/additional Information for DMCC (Optional)
xxiv.
7. After completing all the mandatory details, click on submit to free zone
Please visit www.dmcc.ae for application and submission requirements.
Request for Cancellation of unused entry permit or used entry permit prior to
visa stamping [3.16]
Use this service to request cancellation of an employee's entry permit after an
employee has resigned or been terminated from your company. Note that if your
Employees residence permit is not yet stamped, you have to enter the
Employment Visa SR Number in the Service request number field for cancellation.
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Navigation
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i.
ii.
Enter Service Request Number (If Applicable) by searching using the following
criteria: Service Request Number or Employee Name.
Indicate if the Employee is in the UAE by selecting appropriate entry in the
dropdown
iii.
Select the Cancel Reason using the dropdown
iv.
LETTER REQUESTS
Letter Request [3.18]
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These are NOCs and Salary Letters that are available for DMCC companies
and employees which can be requested through the Dubai Trade Portal
Each request generates a Single Original Copy. If more than one original copy
is required, then select the letter type again and submit accordingly.
Inputs are mandatory for all Letters. They can be entered by clicking on the
'Inputs' corresponding for that Letter Type. Any correction in Input values shall
be saved and updated. only upon clicking "Submit for Approval" in the case of
Data Entry User and "Submit to DMCC" for Data Approving User without exiting
the particular request option.
Navigation:
i.
Click on Create New Request on the Service Main Screen
ii.
This will bring you to the page where different types of letters can be
requested.
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iii.
Click on the Letter that you are requesting for:
DMCC Trade License NOC- Arabic

This Letter is addressed to the Economic Department, Dubai Municipality, Finance
Ministry, Chamber of Commerce or any Free Zone Authority. This letter is required
to open a new company outside of DMCC.
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a.
b.
Choose where the letter is Addressed To

Choose the Emirate
Letter to Abu Dhabi Security Passes Office- Arabic

Use this service to request a letter in order for any employee to visit oilfields and
related government sites in Abu Dhabi.
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a. Enter Employee Number by clicking on the magnifying glass icon
and search using the following criteria: Employee Number, First
Name, Last Name, Passport Number, Job Title or Nationality
b. Specify the Place to Visit in Abu Dhabi
c. Enter Name of the Visiting Company
d. Enter Visit Starting Date by clicking on the calendar icon next to the
field and picking the date.
e. Select the Number of Months of the Visit from the dropdown.
f.Specify the Reason for Request(Optional)
g.
Letter to Consulate or Embassy Arabic

This is used to obtain a No Objection Letter to secure approval from a consulate or
embassy to travel (obtain a visa) to their country. This letter is required by some
consulates or embassies.
a.
b.
c.
d.
e.
f.
Enter Employee Number by clicking on the magnifying glass icon

Name, Last Name, Passport Number, Job Title, Nationality or
Basic Salary Greater Than.
Select whether it is addressed to Consulate or Embassy
Select the Consulate/Embassy Name (Country)
Select the Visa Type
Select if Normal or Multiple Entry
Select Final Destination, If Transit Visa
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g. Specify the Reason for Request (Optional)
Letter to Consulate or Embassy English.
This is the same as the above letter, except that this letter is printed in the English
Language.
Letter to Consulate or Embassy of SCHENGEN countries- English

This letter is used to obtain an entry visa into SCHENGEN countries
Letter to Police on Lost Documents Arabic

This service is used for requesting the Police Department to provide a lost
document report. . The Police Department will issue reports for lost Company
Employment Cards, Identity Cards, Passports or Entry Permits.
a.
b.
c.

Name, Last Name, Passport Number, Job Title, or Nationality
Select the Type of Missing Document from the dropdown
Enter the Name of the Police Station
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d. Select the Emirate
e. Enter the Date when the document was lost by clicking on the
calendar icon and choosing the appropriate date.
f.Enter the Place where the Document was lost.
g. Specify the Reason for Request
Letter to Road Transport Authority (New Vehicle Registration) Arabic
This service is used to apply for new vehicle registration as well as renewing.
Registration only applies to saloon cars and vehicles up to three tons.
a.
b.
c.
d.
e.

Select Vehicle Registration or License category from the
dropdown
Select Applicable Country (For Conversion)
Choose the Vehicle Type from the dropdown
Specify Reason for Request
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Letter to Road Transport Authority Arabic
This service is used to apply for driving instructions/driving. Do not use this service
if you are applying for a letter related to vehicle registration.
f.
g.
h.
i.
j.

Select Vehicle Registration or License category from the
dropdown
Select Applicable Country (For Conversion)
Choose the Vehicle Type from the dropdown
Specify Reason for Request
Letter to UAE Port Authorities for Pass Clearance Arabic

This service is used to obtain a No Objection Certificate to visit ports in the UAE
outside of DMCC for the purpose of shipping goods to them
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a.
b.
c.
d.
e.
f.

Select the Name of the Port from the dropdown list
Specify the Name of the Ship
Enter the Start Date by clicking on the calendar icon next to the
field and choosing the appropriate date from the pop-up
Select the Duration of Visit from the dropdown
Specify the Reason for the Request/ Additional information for
DMCC
Salary Certificate to Bank English

This service is used to open a bank account or to avail of any other bank services.
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a.Enter Employee Number by clicking on the magnifying glass icon
Name, Last Name, Passport Number, Job Title, Nationality or
Basic Salary Greater Than.
b.Enter the Bank Name by clicking on the magnifying glass icon
and searching for the appropriate Bank Name from the pop-up
window.
c.Enter the correct Bank Address
d.Choose Emirate from the dropdown
e.Specify the Reason for Request
Salary Certificate to Consulate or Embassy Arabic

This service is used to request for salary certificates to be presented to consulates
or embassies in order to apply for visas to their countries
a.
b.
c.
d.

and search using one of the following criteria: Employee Number,
First Name, Last Name, Passport Number, Job Title, Nationality
or Basic Salary Greater Than.
Select Addressed to Consulate or Embassy
Select Consulate or Embassy name from the dropdown list
Specify the reason for request
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Salary Certificate to Consulate or Embassy English
This letter is same as above document, except that this letter is printed in the
English language.
Salary Certificate to Government Agency Arabic
This service is used to apply for salary certificates to be used for government
departments.
a.
b.
c.
d.

Select the Government Agency the Letter is Addressed to from
the dropdown list
Select the Emirate
Specify Reason for Request (Optional)
Service Certificate English

This service is used to apply for a service certificate or employment certificate. A
Service Certificate is written proof of employment with a company,
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a.
b.
c.
d.
iv.

Select whether it is addressed to a consulate or an embassy from
the dropdown list.
Select Consulate or Embassy name from the dropdown list.
Specify the Reason for Request/ Additional information for DMCC
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SECTION FOUR SUMMARY INFORMATION/REPORTS
Summary Information - Reports

This page displays the available reports that can be requested from Dubai Trade. This
guide details all the reports found in Dubai Trade and the navigation steps to generate
these reports.
This Manual comes in 2 parts. The first is how to request refresh or generate a
specific report, the second is how to download these reports.
Go to Summary Information>Reports
This screen appears:
Description lists the names/types of the reports that can be generated.

Last Generated On is the date of the last request or report generated from the report
type.
View Status is used to view the status of a requested report. It usually takes a period
of not more than 24 hours for the report to be generated after a request refresh.
Request Refresh is used to generate a desired report from the list.
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Generating and Requesting the Reports

There are different reports that can be generated in pdf format. These are:
Document Expiry Report
This Document is used to view the expiry date of your employees Company
Employment Card, Health Card, Passport or Residence Permit.
Navigation:
a) In the Document Expiry Report row, Click on Request Refresh
b) Document Expiry Report Page appears
c) Click on the calendar icon next to Expiry Date and choose the document
expiration date in the pop-up calendar.
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d) Select the document, whose expiry date you want to view from the drop down
box.
e) Click onto generate the report. The report will be

available for download within 24 hours after placing a Request Refresh.
f) Click on
to go back to the Available Reports page.
Statement of Account Non-Portal - This report lists all your companys manual or
over-the-counter transactions with DMCC.
a) In the Statement of Account (Non-Portal) row, click on Request Refresh
b) Statement of Account (Non-Portal) Page appears
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c) Click on the calendar icon next to the Statement date field

then pick a date from the pop up
calendar that appears
d) Click onto generate the report. The report will be

e) Click on
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Service Availed Against Portal Deposit

This report lists all transaction for requests that have been made in Dubai Trade and
their corresponding charges.
Navigation
a) On the Service Availed Against Portal Deposit, click on Request Refresh
b)
c) The page for this service appears
d) Specify the start of the statement period by selecting the month from the From
Month drop down menu
e) Specify the start year by entering the value on the From Year field.
f) Specify the end of the statement period by selecting the month from the To
Month drop down menu
g) Specify the end year by entering the value on the To Year field.
h) Click onto generate the report. The report will be

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i) Click on
Downloading the Reports

These steps will detail the steps on how to download the requested reports
1. On the corresponding row of the desired report, click on View Status to check if
the report is ready for download.
2. The Request Status page appears.
3. On the Download column, this will show either<?>, if the requested reports is
still in process or
, if the report is ready to be downloaded.
4. If the report is ready, click on

want to Open, Save or Cancel.
, system will then prompt if you
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On the View All Services page, you may also
,
,
and
5. Click on Open to view the pdf file or Save to save the report to your computer.
View All Requests

This page displays a list of requests from all DMCC services that has been Saved by
yourself or Sent for Approval by Data Entry user.
Navigation:
Click on Summary Information in the service menu. Then Click on View All
Requests
The screen appears where you can view the requests.

You can view the details of these requests by clicking on the SR Number or the
Details button. This will take you to the request form where you can view or edit
the specific details.
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DMCC Online Visa Process

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DMCC Users Manual

Dubai Trade Training Department

SECTION ONE - INTRODUCTION

Purpose of this document:

04 424 9600/ 8003622

COMPANY LICENSE RENEWAL

Request to renew your company license [2.1]

Create License Renewal SR

Complete all the below steps for moving ahead

Option available for 1

Outside JLT Address can

Update Authorized Contact

Please read and accept

Upload all the necessary

Browse the document

Click here to proceed for

License Renewal Online - Documents Re-upload steps

Click here to check the

Select License Renewal

Click here to re-upload

Click here to check the

COMPANY ESTABLISHMENT CARD

Request for new or renew establishment card [3.17]

Specify the Reason for Request(Optional)

3. Then click on Create New Request

Entry Permit and Residence Permit Urgency will default to Urgent

Enter Qualifications: enter the employees educational attainment/degree on

Choose Languages Spoken. Choose the languages known by the employee

Indicate whether Food is provided. If an Allowance is provided, indicate the

Indicate whether Accommodation is provided. If yes, then choose whether it is

Indicate whether Transport is provided. If an Allowance is provided, enter the

Declare any other allowances your company provides

Enter Passport Number.

Enter the Passport Country of Issue

Enter Permanent Native Address (Address in Home Country)

Enter Permanent Native Country

Indicate the Urgency of the Request.

Company Employment Card (CEC) Duplicate [3.20]

Indicate whether a Police Clearance is Obtained (Choosing No would

Specify the request/ additional information for DMCC (Optional)

Apply for Visit Visa [3.3]

. The service request form

Select the correct gender of the employee

Enter the Place of Birth in the field.

Enter the employees Fathers Name and Mothers Name

Enter the Husband Name (Only If Applicable)

Enter the employees Present Nationality by clicking on the magnifying glass

And searching for the appropriate country.

Select the employees religion from the dropdown box

Select the employees Marital Status

Enter the employees Qualification by clicking on the magnifying glass icon

Select the Languages spoken (at least 1 must be selected)

Enter the Passports Place of Issue

And selecting from the pop-up window that appears

And selecting from the pop up that appears

Enter the employees Permanent Native Address.

Enter the Employees Permanent Native City

Enter the employees Permanent Native Country.

Select whether the Employee is currently inside the UAE or not.

On the Table below. Enter if employee is accompanied by any dependents.

to save the request for future action or click on

Renew Residence Employment Visa [3.4]