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mandate includes provision of accessible, affordable and reliable postal services
to all parts of Kenya as a public postal licensee where communication through the
post office forms part of the basic human right as is enshrined in the 1948 United
Nations Charter.
Our mission is to deliver superior financial payments, distribution and
communication solutions to our customers and create value to stakeholders. The
Post Office remains the most accessible, affordable, effective and time tested
communications platform in Kenya with a total of 623 outlets spread across the
country.
Ladies and Gentlemen,
As you know, the Postal industry is operating in a highly competitive
environment due to liberalization, globalization and technological advancements.
All public postal licensees/ national designated operators should upgrade,
through automation, their business processes to retain their customers, define
their own market presence and remain competitive.
In this regard, before the end of next month Posta Kenya will have concluded the
implementation of an Enterprise Resource Planning System (ERP) which we
expect to be fully operational. The system will automate end-to-end business
operations and will go a long way in improving on our effectiveness and efficiency
in all business processes. So far this ERP project has cost the Corporation USD 3
Million.
Other technological advancements include acquisition of an E-Payments Solution
that we branded Posta Pesa, in August 2013, and is enabling Posta Kenya
transact various business operations electronically. Once fully operational, the EPayments Solution will transact Agency Banking, Mobile Money Transfers, Cardbased operations, E-commerce, Online cash disbursements, E-payments for
utility bills, E-ticketing and E-Government Services. So far we have successfully
partnered with several banking institutions including Kenya Commercial Bank,
National Bank, Cooperative Bank among others.
Ladies and Gentlemen,
The Government of Kenya has developed the Huduma Services concept where
the Post Office will be a one-stop-shop concept for all public services for citizens.
So far these services are currently being offered in all the major General Post
Offices and will soon be rolled out to all 47 counties before the end of the
Financial Year 2014/15. This clearly portrays the confidence the Government has
in the Corporation to provide quality services to citizens all across the country.
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Ladies and Gentlemen,
Since 2001, the UPU Quality of Service Fund (QSF) has been financing dozens of
projects every year in developing countries to strengthen the international mail
network. UPU is involved in many programmes, including continuous testing for
measuring the quality of service of 700 international links, the creation of
barcodes for tracking and tracing items, the setting of end-to-end delivery
standards, and the introduction of the J+5 standard (delivery on the fifth working
day after the day of posting) for 80% of international mail. The new global
monitoring system (GMS) for quality of service gives to all member countries
access to state-of-the-art technologies for monitoring and improving their quality
of service particularly on Mail products.
With those few remarks, I take this opportunity to officially open this important
training workshop in the UPU international calendar of events and look forward
to active participation from all delegates.
Thank you.