Beruflich Dokumente
Kultur Dokumente
WRITTEN REPORT
ARSP 1
Alibio, Nick John
Balderama, Mary Jane
Ganacia, Jemica
Sewane, Adam
Sialana, Jayson
BSA 3B
PROJECT INITIATION
It is important to get project initiation right; this establishes the foundations for the
project and can make the difference between a successful and unsuccessful project.
There is a lot to consider during project initiation which can be overwhelming. This
toolkit has been designed to guide you through this process, one step at a time.
Project Organization
A Project Manager is normally identified by the Project Executive during the
start up of a project, as well as the creation of the Project Board. Ideally, the
next step is for the Project Manager and Project Executive to meet up and
select who should be part of the Project Team.
Project Scope
It is important to clearly define the project scope during initiation. Failing to
do so can jeopardize the success of the project, as scope creep can lead to
an increase in costs, a longer than planned project schedule and/or a
decrease in quality of the finished product.
Project Risks
Although identifying and assessing risk is a continuous task throughout a
project, initiation is an ideal time to get the project team together to identify
and evaluate project risks, decide who should own them, how best to
manage them, and how they should be monitored. Again, reviewing lessons
from similar previous projects is a good place to start when identifying risks
to a project. It is at this point that a risk register should be created, if it
hasnt already been done so during start-up. For more information, please
see the Managing Risk toolkit.
Project Controls
It is during initiation that the Project Manager should agree the level of
control required during the project by the Project Board. Project Controls
include:
Frequency and format of reports does your Project Board want a
formal monthly report or weekly email updates?
Number of project stages your Project Board will need to approve the
end of each stage and the plans for the next stage; the more complex
a project, the more stages there normally are
Tolerances (e.g. time, cost, quality) are your Project Board happy to
let you continue if you go a week/month over schedule or do they
want to be informed as soon as the project is running a day late? Is
there an agreed contingency in the budget for an overspend of 10%?
Mechanism to escalate exceptions how does your Project Board want
to be informed of issues that need escalating? By telephone, email or
emergency board meeting?
Project Costs
Both project and post project costs should be specified wherever possible,
along with the funding source. Training and media/publicity costs are often
forgotten during initiation so make sure these are included where relevant.
Any estimated costs should be realistic and clearly stated that they are
subject to change.
Project Plan/Timescale
A project plan should establish the timescale and resource requirements of
the project. The project manager should not develop a project plan in
isolation; both the users(s) and supplier(s) need to be closely involved. A
planning workshop can often be very useful to get all relevant stakeholders
together in order to identify the products required, the tasks need to achieve
them, and any dependencies between them. For more information, see the
Planning for your Project toolkit.
Key Deliverables
These are the products or services that are created as a result of the project
e.g. a recommendations report, a new IT system, a new high performance
computing service and the quality criteria, quality checking method, and
responsibility for sign off should be clearly stated for each one.
Staff Resources
Managing staff resource during a project can be a challenge, especially when
most project team members have a day job to do as well as having work to
do for a project. Team members often have divided loyalties, and it is up to
the Project Manager to make sure that this does not have a negative impact
on the project. A good working relationship with a team members line
manager is essential, as negotiation is often required to free up resource in
order to carry out the required project work.
Stakeholders
A stakeholder is anyone who will affect, or be affected by, the project.
Stakeholders should be identified as early on in a project as possible, and
this should be the responsibility of the project team, not just the project
manager. Stakeholders will often contribute towards the planning of the
project, and different groups of stakeholders will have to be managed in
different ways depending on what they need from you and what you need
from them. For more information, please see the Identifying Stakeholders
and Stakeholder Engagement toolkit.
Communications
Once all of your stakeholders have been identified, you can then work out
the best means of communicating with each individual stakeholder or
stakeholder group. This means thinking about the type of communication
required and its frequency. Post project communications also need to be
planned; often a project comes to an end with no thought as to how the new
product/service/system will be publicised to the end users, despite them
being the main beneficiaries.
Decision Time!
Once all the project initiation process is complete, it is up to
the Project Board and/or the Authority Group to decide
whether or not the project should be approved to move
forward into implementation. They will base their decision on
the information presented to them by the Project Manager; if
the Business Case is still valid, and the value of the benefits
outweigh the cost & risk associated with the project then
implementation will normally be given the go ahead to
proceed.
Selection Methods
There are various project selection methods practiced by the modern
business organizations. These methods have different features and
characteristics. Therefore, each selection method is best for different
organizations.
Although there are many differences between these project selection
methods, usually the underlying concepts and principles are the same.
Following is an illustration of two of such methods (Benefit Measurement and
Constrained Optimization methods):
As the value of one project would need to be compared against the other
projects, you could use the benefit measurement methods. This could
include various techniques, of which the following are the most common:
You and your team could come up with certain criteria that you want
your ideal project objectives to meet. You could then give each project
scores based on how they rate in each of these criteria and then
choose the project with the highest score.
When it comes to the Discounted Cash flow method, the future value of
a project is ascertained by considering the present value and the
interest earned on the money. The higher the present value of the
project, the better it would be for your organization.
The rate of return received from the money is what is known as the
IRR. Here again, you need to be looking for a high rate of return from
the project.
Conclusion
In conclusion, you would need to remember that these methods are timeconsuming, but are absolutely essential for efficient business planning.
It is always best to have a good plan from the inception, with a list of criteria
to be considered and goals to be achieved. This will guide you through the
entire selection process and will also ensure that you do make the right
choice.
PLANNING CONCEPTS
Successful projects require a sound organization-wide project management (PM)
system and plan. Equally important, individual project managers must prepare
specific plans for managing each job under their leadership. There are a variety
of types of plans and approaches project managers need to recognize as they
undertake their daily activities.
In design and construction organizations, long-range planning helps to
conceptualize future goals and needs for programs, facilities, systems,
marketing, personnel, and other activities. In comparison to an organizations
Tactical Plans. These are detailed implementation plans to help achieve initial
objectives and eventually, the long-term goals. Tactical plans typically include
budgets, schedules, detailed work assignments, and other similar items.
GOAL SETTING
The setting of goals or strategies is at the heart of the planning process. The
three basic approaches to the setting of goals include the following:
Unfortunately, most long-range planning processes soon stumble. Wellintentioned beginnings often lead nowhere as planning has not been
institutionalized in the organization. Managers and staff become deeply involved
in the day-to-day activities of their job and little focus is given to the longer-term
needs of an organization.
Only when failure to address systemic problems creates a crisis in an
organization are these planning needs given attention. By that point, it may be
too late to correct the problem(s). To avoid crisis management, senior managers
and project managers must commit to a continual planning process and seek
continuous improvement in both firm and project operations.
MANAGEMENT CONCEPTS
In design and owner organizations, project managers are unique individuals.
They possess a special set of skills different from all others on project teams.
Designers are concerned with the form of a building, road, bridge, or other
facility.
Technical staff is concerned with function. They need to ensure that the lights
work, that the heating and cooling systems operate properly, that the structure
is sound, that the roof doesnt leak, that the building is safe for people to be in,
and a thousand other details.
Owners are concerned with the cost of a facility, does it meet their functional
needs, how difficult it is to maintain (life cycle costing), and so on. Project
managers need to be aware of all of these concerns and many of their own
including meeting a design and construction budget, schedule, and program.
They must apply sound planning and management techniques if they are to be
successful in their work.
Management theory requires that project managers follow a disciplined
approach to their decision-making efforts. Normally, this requires five steps.
1.
Define the problem and needs. In an owner organization, this
requires extensive effort to achieve a consensus on project goals, objectives,
problems, solutions, and approaches. Some owner organizations have large and
experienced facilities staffs (e.g., the U.S. federal government), who devote a
great deal of effort to define or resolve many of these issues before design
consultants are hired. Other owners hire specialized consultants to define needs
and goals, and then retain architects or engineers. A third option, now less
common than in the past, owners/clients hire architects or engineers to help
define needs, goals, and objectives.
On the project level, it is important to include PMs in the effort of defining goals,
objectives, and needs for their own project. The project manager is ultimately
accountable for project profitability and performance and must have a major
role in this process.
2.
Analyze project needs and requirements. In owner organizations,
the facilities staff is often brought into the definition of need process after many
key decisions have already been made. Unfortunately, this means that the
people who know the most about the design and construction process are the
last to be consulted.
It is not uncommon for client needs to become a moving target as the project
program continually changes. This occurs because internal user needs were
never fully defined in the first place or because internal politics create a
competitive environment where a group or a manager places their own selfinterest first.
The design firm project manager often ends up attempting to reconcile the
needs and demands of the various groups within the owners organization.
Without this reconciliation, it becomes extremely difficult for designers and
technical staff to focus on the project needs and requirements and to move
toward solution of the clients problems. In design firms, the project managers
also must analyze the project and determine their own fees, schedules, team
members, and approaches.
3.
Provide alternatives for solutions. Project managers are the key
communications link in an organization involved in the design and construction
process. Externally, their role is to represent their own firm to the other
members of the project team and to communicate their concerns, problems, and
solutions. They also need to encourage a smooth working relationship with all
others involved in the project.
In their own firm, they must encourage, motivate, and push their staff to
perform in the best interest of the project and their firm. They must attempt to
reconcile the differing priorities of designers and technical staff and seek
compromise when necessary. Project managers own design ability and technical
knowledge must be sufficient to allow them to propose solutions and
alternatives when others are unable to. When various options and choices exist,
it is important that project managers avoid imposing their own solution to a
problem. It is vital that those who have the assignment as a projects designer,
technician, or other role be given full opportunity to undertake their assignment.
Project managers who jump into each and every issue that arises and usurp the
responsibility and authority of others will quickly find themselves overwhelmed
with detail and unable to perform in their primary role as leaders of the project
team. Leadership does not mean doing everything yourself. Project managers
who forget this important point will likely fail.
4.
Compare, contrast, evaluate, and choose. Decisions are required on
all design and construction projects. Committees and experts must have the
opportunity to weigh in with opinions and advice. Eventually, someone must be
responsible for a final decision and this is an important part of the project
managers job.
Indecisive people do not make successful project managers.
At the same time, it is important to listen to others. Seek out advice and
carefully evaluate options. Often, all options will have drawbacks and limitations.
Be willing to choose what you believe to be the best from among a list of
uncertain choices.
This situation was best highlighted by Percy Barnevik, Chairman and ex-CEO of
Asea Brown Boveri; one of the largest electrical engineering companies in the
world, and quoted in Information Strategy magazine in December 1996. He
stated, I tell my people that if we make 100 decisions and 70 turn out to be
right, thats good enough. Id rather be roughly right and fast than exactly right
and slow . . . the costs of delay are vastly greater than the costs of an occasional
mistake.
5.
Implement. Once decisions are made, it is important to communicate
them to all members of the project team, both internal and external to your own
organization. It is crucial to have an effective system to communicate decisions
and information to all parties for implementation. Design and construction are
complex undertakings involving vast numbers of details and decisions. Err on
the side of sharing too much rather than too little information.
It is a very common complaint in design . . . no one told me!
Changes made by an architect are often not conveyed to the consulting
engineers and frequently the reverse is true. Unfortunately, contractors and
subcontractors receive drawings with differing or contradictory information from
various design team members who are working from different sets of data. The
evolving concept of Building Information Modeling (BIM) is attempting to solve
this problem, but BIM is not yet a mature approach and the interoperability of
computer software is a significant obstacle.
A successful project manager must have excellent communication skills. Project
decision-making requires leaders who can communicate information to others to
allow for effective implementation. One commentator noted not long ago that as
the technology to communicate has improved, our ability to communicate has
become more ineffectual. Fundamental to a project managers success is an
effective decision-making system. Lines of communication must be clear. A
project managers authority must be commensurate with his/her responsibility.
Needed information must be accessible and timely. Individuals must be clear
about their role within an organization. It is the project manager who often must
make the difficult decisions.
SUMMARY
The material in this section is not intended to substitute for an intensive study of
business and management practices in the design and construction industry.
The goal was to cover a few significant concepts of importance to project
managers. Planning, goals setting, creating a structured approach to decisionmaking, and an understanding of the appropriate role for a project manager is
the focus of this material. Intuition is of vital importance to your success as a
project manager. Trust your judgment and experience.
This assurance process for complex electronics assumes that complex electronics
requirements have been developed, assessed, and base lined (formalized). In
reality, these requirements may be included in a higher-level assembly
requirements specification, such as a circuit board or sub-system. The requirements
for complex electronics are likely to be a work in progress, as design decisions in
other areas of the system influence the functions the CE device will perform.
Requirements management will be an important process throughout the design,
implementation, and test phases.
Entrance Criteria:
The following criteria should be met prior to beginning the development and
assurance of the complex electronics preliminary (architectural) design.
The hardware description language (HDL) and toolset have been selected.
HDL coding guidelines for the project are complete.
Exit Criteria:
At the end of the preliminary design phase, the following criteria should be met:
Models and test benches required as inputs to the Detailed Design phase
(e.g., synthesizable RTL models) are generated.
Typical Activities
System
Safety
CE/Quali
ty
Assuran
ce
This page
Develop
Preliminary
Design
Assurance
Process
These phases are common to all new construction and renovation projects;
however, in smaller projects, the phases often become less formal, involve
fewer individuals and may have a short schedule of only a few months. Large
projects, on the other hand, may take years from the time they are
envisioned to the time "move in" takes place. In general, the Department of
Facilities Planning and Construction (FP&C) provides leadership and
guidance, serves as a resource, and protects the interests of the college
throughout the entire duration of the project. The following describes each
phase of a large project:
Programming (2 to 6 months)
A building committee of approximately six individuals is formed to represent
the stakeholder group(s) involved with the project. The committee will be
responsible for making the necessary design decisions based upon user
requirements. One member of the committee will be designated as the
chair to act as liaison with the FP&C project manager. FP&C also serves as
a resource, sometimes in conjunction with external consultants, to assist
committees in developing the specific requirements for the project. A
Program of Requirements (POR) is developed that details all objectives,
spaces, services (i.e. telephone, data, utilities, etc.), equipment (new and
existing), special finishes, furniture and spatial relationships. The POR forms
the basis of the college's expectations and goals for the completed project.
The building committee and various other groups from the college, if
Construction (6 to 30 months)
The FP&C project manager coordinates the work, monitors costs and
scheduling, and reviews the construction work performed by the contractor.
The project manager will also keep the designated building committee
representative informed of the progress of the project. Building tours must
be arranged in advance with the project manager due to safety and liability
requirements. No one is allowed in the construction area without prior
authorization. Unforeseen changes that arise in the field are appropriately
handled by FP&C. Any user requesting changes to the project must be
directed in writing to the FP&C project manager. The project manager will
address these requests appropriately within the guidelines established by the
college.
Pre-occupancy/Commissioning
FP&C arranges for contractors to provide training for Operations personnel
and others who will be responsible for operating and maintaining the facility.
Operations assume operational responsibility for the facility at the time of
initial occupancy. Well in advance of the projected occupancy date
(generally, at least sixty days), persons designated by the building
committee must:
Submit a comprehensive listing and schedule to the FP&C project manager.
The schedule identifies who
is moving (i.e. "from where - to where") and is used by the movers, IT and
Operations.
Contact IT to arrange for the activation of select telephone and data
communications outlets.
Moving
The FP&C project manager will hire professional movers, if required. The
building committee will designate the representative(s) to coordinate specific
move times with the faculty, staff and students involved. The moving
company will provide packing materials and instructions. Generally, all
packing is the responsibility of the parties being moved. The academic unit is
responsible for retaining technical, scientific, and any other special
equipment procurement and installation. Special arrangements can be made
through FP&C for equipment movers and hookup of utilities when needed.
Occupancy
At the time of initial occupancy, the FP&C project manager will give an
overview presentation and tour of the facility to designated representatives.
This will include an explanation of how the building is zoned for thermal
comfort, operation of appropriate building components, the location of
emergency equipment and exits, etc. The operational and maintenance
responsibility for the facility is turned over to Operations at this time. All calls
for service relating to the building should be directed to Operations. The
FP&C project manager will be available to assist with resolution of warranty
and post-occupancy construction issues
contracts, and the remedy is quantum merits, the fair market value of goods
or services rendered.
Offer and acceptance
In order for a contract to be formed, the parties must reach mutual assent
(also called a meeting of the minds). This is typically reached through offer
and an acceptance which does not vary the offer's terms, which is known as
the "mirror image rule". If a purported acceptance does vary the terms of an
offer, it is not an acceptance but a counteroffer and, therefore,
simultaneously a rejection of the original offer. It is important to note that
where an offer specifies a particular mode of acceptance, only an acceptance
communicated via that method will be valid.
Contracts may be bilateral or unilateral. A bilateral contract is an agreement
in which each of the parties to the contract makes a promise or set of
promises to each other. For example, in a contract for the sale of a home, the
buyer promises to pay the seller $200,000 in exchange for the seller's
promise to deliver title to the property. These common contracts take place
in the daily flow of commerce transactions, and in cases with sophisticated or
expensive promises may involve extensive negotiation and various condition
precedent requirements, which are requirements that must be met for the
contract to be fulfilled.
Less common are unilateral contracts in which one party makes a promise,
but the other side does not promise anything. In these cases, those
accepting the offer are not required to communicate their acceptance to the
offertory. A contract is implied in fact if the circumstances imply that parties
have reached an agreement even though they have not done.
5. Implementation phase
6. Follow-up phase
Figure 1: Project management in six phases, with the central theme of each
phase
Initiation phase
The initiation phase is the beginning of the project. In this phase, the idea for
the project is explored and elaborated. The goal of this phase is to examine
the feasibility of the project. In addition, decisions are made concerning who
is to carry out the project, which party (or parties) will be involved and
whether the project has an adequate base of support among those who are
involved.
In this phase, the current or prospective project leader writes a proposal,
which contains a description of the above-mentioned matters. Examples of
this type of project proposal include business plans and grant applications.
The prospective sponsors of the project evaluate the proposal and, upon
approval, provide the necessary financing. The project officially begins at the
time of approval.
Questions to be answered in the initiation phase include the following:
Is it feasible?
What are the boundaries of this project (what is outside the scope of
the project)?
The choice for a particular type of project largely determines its results. For
example, a research and development project delivers a report that
examines the technological feasibility of an application. A project in which a
prototype is developed delivers all of the functionalities of an application, but
they need not be suitable for use in a particular context (e.g. by hundreds of
users). A project that delivers a working product must also consider matters
of maintenance, instructions and the operational management of the
application.
Many misunderstandings and conflicts arise because the parties that are
involved in a project are not clear on these matters. Customers may expect a
working product, while the members of the project team think they are
developing a prototype. A sponsor may think that the project will produce a
working piece of software, while the members of the project team must first
examine whether the idea itself is technically feasible.
Definition phase
After the project plan (which was developed in the initiation phase) has been
approved, the project enters the second phase: the definition phase. In this
phase, the requirements that are associated with a project result are
specified as clearly as possible. This involves identifying the expectations
that all of the involved parties have with regard to the project result.
Preconditions
Functional requirements
Operational requirements
Design limitations
Preconditions form the context within which the project must be conducted.
Examples include legislation, working-condition regulations and approval
requirements. These requirements cannot be influenced from within the
project. Functional requirements are requirements that have to do with the
quality of the project result (e.g. how energy-efficient must an automobile be
or how many rooms must a new building have?). Operational requirements
involve the use of the project result. For example, after a software project
has been realized, the number of malfunctions that occur must be reduced
by ninety per cent. Finally, design limitations are requirements that involve
the actual realization of the project.
It is very important that all parties that are involved in the project are able to
collaborate during the definition phase, particularly the end users who will be
using the project result. The fact that end users are often not the ones that
order the project perhaps explains why they are often ignored. The client,
who pays for the project, is indeed invited to collaborate on the requirements
during the definition phase. Nonetheless, the project result benefits when its
future users are also invited. As a point of departure, it is helpful to make a
habit of organizing meetings with all concerned parties during the definition
phase of a project.
Design phase
The list of requirements that is developed in the definition phase can be used
to make design choices. In the design phase, one or more designs are
developed, with which the project result can apparently be achieved.
Depending on the subject of the project, the products of the design phase
can include dioramas, sketches, flow charts, site trees, HTML screen designs,
prototypes, photo impressions and UML schemas. The project supervisors
use these designs to choose the definitive design that will be produced in the
project. This is followed by the development phase. As in the definition
phase, once the design has been chosen, it cannot be changed in a later
stage of the project.
Development phase
During the development phase, everything that will be needed to implement
the project is arranged. Potential suppliers or subcontractors are brought in,
a schedule is made, materials and tools are ordered, and instructions are
given to the personnel and so forth. The development phase is complete
when implementation is ready to start. All matters must be clear for the
parties that will carry out the implementation.
Implementation phase
The project takes shape during the implementation phase. This phase
involves the construction of the actual project result. Programmers are
occupied with encoding, designers are involved in developing graphic
material, contractors are building, and the actual reorganization takes place.
It is during this phase that the project becomes visible to outsiders, to whom
it may appear that the project has just begun. The implementation phase is
the doing phase, and it is important to maintain the momentum.
In one project, it had escaped the project team/s attention that one of the
most important team members was expecting to become a father at any
moment and would thereafter be completely unavailable for about a month.
When the time came, an external specialist was brought in to take over his
work, in order to keep the team from grinding to a halt. Although the team
was able to proceed, the external expertise put a considerable dent in the
budget.
At the end of the implementation phase, the result is evaluated according to
the list of requirements that was created in the definition phase. It is also
evaluated according to the designs.
As a rule, the requirements cannot be changed after the end of the definition
phase. This also applies to designs: the design may not be changed after the
design phase has been completed. Should this nonetheless be necessary
(which does sometimes occur), the project leader should ensure that the
changes are discussed with those involved (particularly the decision-makers
or customers) as soon as possible. It is also important that the changes that
have been chosen are well documented, in order to prevent later
misunderstandings. More information about the documentation of the project
follows later in this handbook.
Follow-up phase
Although it is extremely important, the follow-up phase is often neglected.
During this phase, everything is arranged that is necessary to bring the
project to a successful completion. Examples of activities in the follow-up
phase include writing handbooks, providing instruction and training for users,
setting up a help desk, maintaining the result, evaluating the project itself,
writing the project report, holding a party to celebrate the result that has
been achieved, transferring to the directors and dismantling the project
team.
The central question in the follow-up phase concerns when and where the
project ends. Project leaders often joke among themselves that the first
ninety per cent of a project proceeds quickly and that the final ten per cent
can take years. The boundaries of the project should be considered in the
beginning of a project, so that the project can be closed in the follow-up
phase, once it has reached these boundaries.
It is sometimes unclear for those concerned whether the project result is to
be a prototype or a working product. This is particularly common in
innovative projects in which the outcome is not certain. Customers may
expect to receive a product, while the project team assumes that it is
building a prototype. Such situations are particularly likely to manifest
themselves in the follow-up phase. Consider the case of a software project to
test a very new concept.
There was some anxiety concerning whether any results would be produced
at all. The project eventually produced good results. The team delivered a
piece of software that worked well, at least within the testing context. The
customer, who did not know much about IT, thought that he had received a
working product. After all, it had worked on his office computer. The software
did indeed work, but when it was installed on the computers of fifty
employees, the prototype began to have problems, and it was sometimes
instable.