Post Falls ID 83854 509.389.1127 cellular sc.stevecrane@gmail.com www.linkedin.

com/in/stevecrane724

Steve Crane
Goal oriented District Manager with a proven track record of increasing the financial health of
business units assigned. A passionate leader with an entrepreneurial spirit and well prepared to
discover and provide winning solutions. Adept in cultivating strong teams of people that are
developed, challenged and valued for their individual and collective contributions. Looking for a
company that has a strategic objective to enlist a District Manager, Operations Manager, or
General Manager where my background and experience can be of benefit in the consumer
goods, services or retail industries.

Summary

Areas of
Expertise

Professional
Highlights

Leadership
Generating positive financial results
Strong written and verbal communication
Planning and organizing
Recruiting, interviewing, hiring and developing
strong teams
Embracing technology to gain competitive
advantages
Personable approach

Coaching and training of individuals and groups

Operations management
Creating excellent Customer service environments
Developing successful business strategies
Motivating and performance management of supervisory
and front line personnel
Executing change effectively by gaining buy-in
Adaptable
Team player

District Manager- Ximiti and Laser Quest

P&L responsibility and financial contribution of seven locations in a larger geographical district.
Increased annual revenues from $4.1M to $5.25M; Revenue growth exceeding 27% cumulative.
Ground floor planning and launch of new company business model.
Primary responsibility for recruiting and hiring new staff; in addition to marketing campaigns for new locations.
Set records for the highest grand opening revenues company-wide (out of 65 locations).
Created staff performance tracking models that were duplicated in other districts.
Developed annual and quarterly marketing plans tailored to the unique marketplace of each location.
Recruitment, Training, and Development of Management Teams.
Sales performance management, leadership and motivation of 90-110 employees.
General Manager- Laser Quest
Year over year growth for 6 straight years, leading to promotion to District Manager.
Established exceptional operational standards and marketing programs that resulted in increased revenues.
Built strong customer relationships that resulted in additional repeat business and more profitable events.
Developed numerous staff members who were successfully promoted to management roles.
Created partnerships with local businesses that provided substantial incremental revenues.
Recognized for diligent expense control.
Certified Trainer- Laser Quest and Sears
Experience of training new hire general managers and entire staff of new location teams. Often requested by
several Area Managers seeking training of their team members.
Four years experience of comprehensive training for new franchise owners. Launched 10 new locations with
successful grand openings and generating fanfare in the communities they served.
Preparation and delivery of sales training workshops, district meetings and presentations to groups of up to 120
participants.
Merchandising, displays, plan-o-gram execution and inventory control.

Post Falls ID 83854 509.389.1127 cellular sc.stevecrane@gmail.com www.linkedin.com/in/stevecrane724

Steve Crane

Professional
Highlights
(continued)

Executive Recruiter- Chadco Northwest

Business to Business networking and sales.
Cold call recruiting and placements of skilled professionals in the construction industry, i.e. Project
Managers, Estimators and other Senior-Level Construction Managers.
Developed key accounts and provided a pipeline of highly sought after candidates.
Created and delivered training program for 20+ new recruiters in a well established national recruiting firm.

Employment
History

District Manager

Ximiti, Spokane, WA

Executive Recruiter

Chadco NW, Post Falls, ID

Jul 2010- Aug 2014

District Manager

Laser Quest, Western US

Jan 2003- Dec 2009

General Manager and

Certified Trainer

Laser Quest , Spokane, WA

Jan 1997- Jan 2003

Category Sales Manager

Sears Roebuck & Co., Coeur dAlene, ID

Oct 1990- Jan 1997

Sales Supervisor and

Merchant Trainer

Sears Roebuck & Co., Spokane WA &

Pacific NW District

Education

Aug 2014- Current

June 1984 - Oct 1990

Hospitality Management

Spokane Community College, Spokane WA

AAS Degree

Business Management

Eastern Washington University, Cheney WA

Business Coursework

West Valley High School, Spokane WA

Diploma

Technical
Microsoft Office Suite; Word, Excel, Outlook, Publisher, PowerPoint, Adobe Reader, Skype.
Customer Relationship Management (CRM): Sales-Logic, ACT!
View my Linked in profile at www.linkedin.com/in/stevecrane724