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Toshiba e-Studio 355 Trouble Error Codes List
Service manual Download the full PDF version of service manual.
Code
Description
Paper exit jam
E010
Jam not reaching the exit sensor: The paper which has passed through the
fuser unit does not reach the exit sensor.
E020
Stop jam at the exit sensor: The trailing edge of the paper does not pas
s the exit sensor after its leading edge has reached this sensor.
Other paper jam
E030
Power-ON jam: The paper is remaining on the paper transport path when po
wer is turned ON.
E061
Incorrect paper size setting for upper drawer: The size of paper in the
1st drawer differs from size setting of the equipment.
E062
Incorrect paper size setting for lower drawer: The size of paper in the
2nd drawer differs from size setting of the equipment.
E063
Incorrect paper size setting for PFP upper drawer: The size of paper in
the 3rd drawer differs from size setting of the equipment.
E064
Incorrect paper size setting for PFP lower drawer: The size of paper in
the 4th drawer differs from size setting of the equipment.
E065
Incorrect paper size setting for bypass tray: The size of paper in the b
ypass tray differs from size setting of the equipment
E090
HDD abnormality causes jam: Image data to be printed cannot be prepared.
Paper misfeeding
E110
ADU misfeeding (Paper not reaching the registration sensor): The paper w
hich has passed through ADU does not reach the registration sensor during duplex
printing
E120
Bypass misfeeding (Paper not reaching the 1st transport sensor): The pap
er fed from the bypass tray does not reach the 1st transport sensor
E130
Upper drawer misfeeding (Paper not reaching the 1st transport sensor): T
he paper fed from the upper drawer does not reach the 1st transport sensor.
E140
Lower drawer misfeeding (Paper not reaching the 2nd transport sensor): T
he paper fed from the lower drawer does not reach the 2nd transport sensor.
E150
PFP upper drawer misfeeding (Paper not reaching the PFP upper drawer fee
d sensor): The paper fed from the PFP upper drawer does not reach the PFP upper
drawer feed sensor.
E160
PFP lower drawer misfeeding (Paper not reaching the PFP lower drawer fee
d sensor): The paper fed from the PFP lower drawer does not reach the PFP lower
drawer feed senso
E190
LCF misfeeding (Paper not reaching the LCF feed sensor): The paper fed f
rom the LCF does not reach the LCF feed sensor.
Paper transport jam
E200
Upper drawer transport jam (Paper not reaching the registration sensor):
The paper does not reach the registration sensor after it has passed the 1st tr
ansport sensor.
E210
Lower drawer transport jam (Paper not reaching the registration sensor):
The paper does not reach the registration sensor after it has passed the 1st tr
ansport sensor
E220
Lower drawer transport jam (Paper not reaching the 1st transport sensor)
: The paper does not reach the 1st transport sensor after it has passed the lowe
r drawer feed sensor.
E270
Bypass transport jam (paper not reaching the registration sensor): The p
aper does not reach the registration sensor after it has passed the 1st transpor
t sensor.
E280
ADU transport jam (paper not reaching the registration sensor): The pape
r which has passed through ADU and the 1st transport sensor does not reach the r
egistration sensor during duplex printing
E300
PFP upper drawer transport jam (Paper not reaching the registration sens
or): The paper does not reach the registration sensor after it has passed the 1s

t transport sensor.
E310
PFP upper drawer transport jam (Paper not reaching the 1st transport sen
sor): The paper does not reach the 1st transport sensor after it has passed the
2nd transport sensor.
E320
PFP upper drawer transport jam (Paper not reaching the 2nd transport sen
sor): The paper does not reach the 2nd transport sensor after it has passed the
PFP upper drawer feed sensor.
E330
PFP lower drawer transport jam (Paper not reaching the registration sens
or): The paper does not reach the registration sensor after it has passed the 1s
t transport sensor.
E340
PFP lower drawer transport jam (Paper not reaching the 1st transport sen
sor): The paper does not reach the 1st transport sensor after it has passed the
PFP lower drawer feed sensor.
E350
PFP lower drawer transport jam (Paper not reaching the 2nd transport sen
sor): The paper does not reach the 2nd transport sensor after it has passed the
PFP upper drawer feed sensor.
E360
PFP lower drawer transport jam (Paper not reaching the PFP upper drawer
feed sensor): The paper does not reach the PFP upper drawer feed sensor after it
has passed the PFP lower drawer feed sensor.
E3C0
LCF transport jam (Paper not reaching the registration sensor): The pape
r does not reach the registration sensor after it has passed the 1st transport s
ensor.
E3D0
LCF transport jam (Paper not reaching the 1st transport sensor): The pap
er does not reach the 1st transport sensor after it has passed the 2nd transport
sensor.
E3E0
LCF transport jam (Paper not reaching the 2nd transport sensor): The pap
er does not reach the 2nd transport sensor after it has passed the LCF feed sens
or.
Cover open jam
E410
Front cover open jam: The front cover has opened during printing.
E420
PFP side cover open jam: The PFP side cover has opened during printing.
E430
ADU open jam: The ADU has opened during printing
E440
Feed cover open jam: The feed cover has opened during printing.
E450
LCF side cover open jam: The LCF side cover has opened during printing.
E480
Bridge unit open jam: The bridge unit has opened during printing.
E490
Job separator cover open jam: The job separator cover has opened during
printing.
E491
Offset tray cover open jam: The offset tray cover has opened during prin
ting.
Paper transport jam (ADU section)
E510
Jam not reaching the ADU entrance sensor: The paper does not reach the A
DU entrance sensor after it is switchbacked in the exit section.
E520
Stop jam in the ADU: The paper does not reach the ADU exit sensor after
it has passed the ADU entrance sensor.
Other paper jam
E550
Paper remaining jam on the transport path: The paper is remaining on the
transport path when printing is finished (caused by a multiple paper feeding).
E570
Jam not reaching the reverse sensor: The paper which has passed the exit
sensor does not reach the reverse sensor
E580
Stop jam at the reverse sensor: The trailing edge of the paper does not
pass the reverse sensor after its leading edge has reached this sensor
RADF jam
E712
Jam not reaching the registration sensor: The original fed from the orig
inal feeding tray does not reach the registration sensor.
E714
Feed signal reception jam: The feed signal is received even no original
exists on the original feeding tray.
E721
Jam not reaching the read sensor: The original does not reach the read s
ensor after it has passed the registration sensor (when scanning obverse side) o
r the reverse sensor (when scanning reverse side).
E722
Jam not reaching the exit sensor (during scanning): The original which p

assed the read sensor does not reach the exit sensor when it is transported from
the scanning section to exit section.
E724
Stop jam at the registration sensor: The trailing edge of the original d
oes not pass the registration sensor after its leading edge has reached this sen
sor.
E725
Stop jam at the read sensor: The trailing edge of the original does not
pass the read sensor after its leading edge has reached this sensor.
E731
Stop jam at the exit sensor: The trailing edge of the original does not
pass the exit sensor after its leading edge has reached this sensor.
E860
RADF jam access cover open: The RADF jam access cover has opened during
RADF operation.
E870
RADF open jam: RADF has opened during RADF operation.
E871
Cover open jam in the read ready status: Jam caused by opening of the RA
DF jam access cover or front cover while the RADF is waiting for the scanning st
art signal from the equipment.
Finisher jam (Bridge unit)
E910
Jam at the bridge unit transport sensor-1: The paper does not reach the
bridge unit transport sensor-1 after it has passed the exit sensor.
E920
Stop jam at the bridge unit transport sensor-1: The trailing edge of the
paper does not pass the bridge unit transport sensor-1 after its leading edge h
as reached the sensor.
E930
Jam at the bridge unit transport sensor-2: The trailing edge of the pape
r does not reach the bridge unit transport sensor-2 after its leading edge has r
eached the bridge unit transport sensor-1.
E940
Stop jam at the bridge unit transport sensor-2: The trailing edge of the
paper does not reach the bridge unit transport sensor-2 after its leading edge
has reached the bridge unit transport sensor-2.
Job separator jam
E950
Jam not reaching the job separator transport sensor: The paper has passe
d through the exit sensor does not reach the job separator transport sensor.
E951
Stop jam at the job separator transport sensor: The trailing edge of the
paper does not pass the job separator transport sensor
Offset tray jam
E960
Jam not reaching the offset tray transport sensor: The paper has passed
through the exit sensor does not reach the offset tray transport sensor.
E961
Stop jam at the offset tray transport sensor: The trailing edge of the p
aper does not pass the offset tray transport sensor.
Finisher jam
E9F0
Punching jam: Punching is not performed properly. [MJ-1025 (When MJ-6005
is installed)] Punching jam: Punching is not performed properly. [MJ-1024 (when
MJ-6004 is installed)] [MJ-1101 (when MJ-6101 is installed)]
EA10
Paper transport delay jam: The paper which has passed the bridge unit do
es not reach the inlet sensor. Paper transport delay jam: The paper which has pa
ssed the bridge unit does not reach the inlet sensor. [MJ-1024/1031/1101]
EA20
Paper transport stop jam: The paper does not pass through the inlet sens
or. [MJ-1025/MJ-1031] Paper transport stop jam: The paper has passed through the
inlet sensor but does not reach or pass the feed path sensor or processing tray
sensor. [MJ-1024] Paper transport delay jam: The paper which has passed through
the inlet sensor does not reach the transport sensor. [MJ- 1101
EA21
Paper size error jam: Paper does not reach the sensor because the paper
is shorter than spec.
EA22
Paper transport jam (Finisher paper punching edge detection sensor)
EA23
Paper transport jam (exit sensor)
EA24
Paper transport jam (between entrance and exit sensors)
EA25
Paper transport jam (after paper stack exit)
EA26
Paper transport jam (stop command request)
EA27
Paper transport jam (paper not inserted)
EA28
Paper transport jam (assisting arm operation delay)
EA29
Paper transport jam (stack transport delay)
EA30
Power-ON jam: Paper exists at the inlet sensor when power is turned ON.

EA31
Transport path paper remaining jam
EA32
Exit paper remaining jam
EA40
Door open jam: The Finisher is released from the equipment or any of the
staple door and top cover is opened during printing. [MJ-1025] Door open jam: A
ny of the upper cover and front cover of the Finisher or any of the upper door a
nd front door of the Hole Punch Unit is opened during printing. [MJ-1024] Joint
open jam: The joint is released during printing or in the standby status. [MJ-10
31]
EA50
Stapling jam: Stapling is not performed properly.
EA60
Early arrival jam: The inlet sensor detects the paper earlier than a spe
cified timing
EA70
Stack delivery jam: It cannot deliver the stack of paper on the intermed
iary process tray to the stack tray. [MJ-1025] Stack slider home position error:
The stack slider is not at the home position. [MJ-1031]
EA80
Stapling jam: Stapling is not performed properly. [MJ-1024]
EA90
Door open jam: The delivery cover or inlet cover has opened during print
ing [MJ-1024/MJ-1101].
EAA0
Power-ON jam: Paper exists at No.1 paper sensor, No. 2 paper sensor, No.
3 paper sensor, vertical path paper sensor or delivery sensor when power is turn
ed ON. [MJ-1024/MJ-1101]
EAB0
Saddle paper transport stop jam: The paper which passed through the inle
t sensor does not reach or pass through the folding position sensor. [MJ-1025]
EAC0
Saddle transport delay jam: The paper which has reached the inlet sensor
does not pass through this sensor. [MJ-1025/MJ-1024]
EAD0
Print end command time-out jam: The printing has not finished normally b
ecause of the communication error between the SYS board and LGC board at the end
of printing.
EAE0
Receiving time time-out jam: The printing has been interrupted because o
f the communication error between the equipment and finisher when the paper is t
ransported from the equipment to the finisher.
EB30
Ready time time-out jam: The equipment judges that the paper transport t
o the finisher is disabled because of the communication error between the equipm
ent and finisher at the start of printing.
EB50
Paper remaining on the transport path: The multiple feeding of preceding
paper caused the misfeeding of upcoming paper.
EB60
Paper remaining on the transport path: The multiple feeding of preceding
paper caused the misfeeding of upcoming paper (redetection after no jam is dete
cted at [EB50]).
ED10
Skew adjustment motor home position detection abnormality: The Skew adju
stment motor is not at the home position. [MJ-1101 (when MJ-6101 is installed)]
ED11
Sideways adjustment motor home position detection error: The Sideways ad
justment motor is not at the home position. [MJ-1101 (when MJ-6101 is installed)
]
ED12
Shutter home position error: The shutter is not at the home position. [M
J-1101]
ED13
Front alignment plate home position error: The front alignment plate is
not at the home position. [MJ- 1101]
ED14
Rear alignment plate home position error: The rear alignment plate is no
t at the home position. [MJ- 1101]
ED15
Paddle home position error: The paddle is not at the home position. [MJ1101]
ED16
Buffer tray home position error: The buffer tray is not at the home posi
tion. [MJ-1101]
Drive system related service call
C010
Main motor abnormality: The main motor is not rotating normally
Paper feeding system related service call
C040
PFP motor abnormality: The PFP motor is not rotating normally
C130
Upper drawer tray abnormality: The upper drawer tray motor is not rotati
ng or the upper drawer tray is not moving normally.
C140
Lower drawer tray abnormality: The lower drawer tray motor is not rotati

ng or the lower drawer tray is not moving normally


C150
PFP upper drawer tray abnormality: The PFP upper drawer tray motor is no
t rotating or the PFP upper drawer tray is not moving normally
C160
PFP lower drawer tray abnormality: The PFP lower drawer tray motor is no
t rotating or the PFP lower drawer tray is not moving normal
C180
LCF tray-up motor abnormality: The LCF tray-up motor is not rotating or
the LCF tray is not moving normally.
C1A0
LCF end fence motor abnormality: The LCF end fence motor is not rotating
or the LCF end fence is not moving normally.
C1B0
LCF transport motor abnormality: The LCF transport motor is not rotating
normally.
Scanning system related service call
C260
Peak detection error: Lighting of the exposure lamp (white reference) is
not detected when power is turned ON.
C270
Carriage home position sensor not turning OFF within a specified period
of time: The carriage does not shift from its home position in a specified perio
d of time.
C280
Carriage home position sensor not turning ON within a specified period o
f time: The carriage does not reach to its home position in a specified period o
f time.
Process related service call
C3D0
EPU board memory overwriting error: The overwriting of the EPU board mem
ory fails.
C3D1
EPU board memory new parts detection error: The EPU board detects the pr
ocess unit as a new unit when the equipment is started in the normal mode.
C3D2
EPU board memory old parts detection error: The EPU board cannot detect
the new process unit when the equipment is started in the EPU replacement mode (
[7] + [START]).
Fuser unit related service call
C410
Thermistor or heater abnormality at power-ON: Abnormality of service cal
l the thermistor is detected when power is turned ON or the temperature of the f
user roller does not rise in a specified period of time after power is turned ON
.
C430
Thermistor abnormality after abnormality judgment: Abnormality of the th
ermistor is detected after a specified period of time has passed from power-ON (
including ready state).
C440
Heater abnormality after abnormality judgment: The temperature of the fu
ser roller has exceeded the range of control or does not even reach the range.
C450
Thermistor abnormality during printing: Abnormality of the thermistor is
detected during printing.
C4C0
Fuser unit new/old detection fuse abnormality
Optional communication related service call
C550
RADF I/F error: Communication error has occurred between the RADF and th
e scanner.
C551
Document feeder model detection error: An optional document feeder that
is not compatible to this equipment is installed.
C570
Communication error between Engine-CPU and IPC board
C580
Communication error between IPC board and finisher
Circuit related service call
C5A0
EEPROM communication abnormality (LGC board)
C8E0
ADF communication abnormality: The system has to be stopped because the
control abnormality occurred
C940
Engine-CPU abnormality
C970
High-voltage transformer abnormality: Leakage of the main charger is det
ected.
Laser optical unit related service call
CA10
Polygonal motor abnormality: The polygonal motor is not rotating normall
y.
CA20
H-Sync detection error: H-Sync detection PC board cannot detect laser be
ams.

Finisher related service call


CB00
Finisher not connected
CB01
Finisher communication error
CB10
Transport motor abnormality: The transport motor or stack transport roll
er is not rotating normally. [MJ-1025]
CB11
Standby side tray drive motor abnormality
CB12
Turning roller drive motor abnormality
CB20
Delivery motor abnormality: Delivery motor or delivery roller is not rot
ating normally
CB30
Tray lift motor abnormality: The tray lift motor is not rotating normall
y or the delivery tray is not moving normally. [MJ-1025] Tray 1/Tray 2 shift mot
or abnormality: Tray 1/Tray 2 shift motor is not rotating or delivery tray is no
t moving normally. [MJ-1024] Movable tray shift motor abnormality: The movable t
ray shift motor is not rotating or the movable tray is not moving normally. [MJ1101]
CB31
Movable tray stack height detection abnormality
CB40
Rear aligning plate motor abnormality: Rear aligning plate motor is not
rotating or aligning plate is not moving normally. [MJ-1024] Front alignment mot
or abnormality: The front alignment motor is not rotating or the front alignment
plate is not moving normally. [MJ-1101]
CB50
Staple motor (staple/fold) abnormality: The staple motor is not rotating
normally or the stapler is not moving normally. [MJ-1025] Staple motor abnormal
ity: Staple motor is not rotating or stapler is not moving normally. [MJ-1024] S
taple unit abnormality: Staple unit is not moving normally. [MJ-1031] Stapler ho
me position error: The stapler home position sensor does not work. [MJ-1101]
CB51
Stapler shift home position detection error
CB60
Stapler unit shift motor abnormality: The stapler unit shift motor is no
t rotating normally or the Stapler Unit is not moving normally. [MJ-1025] Staple
r shift motor abnormality: Stapler shift motor is not rotating or staple unit is
not moving normally. [MJ-1024/ 1101]
CB80
Backup RAM data abnormality: 1. Abnormality of checksum value on finishe
r controller board is detected when the power is turned on. [MJ-1025/MJ-1024/MJ1031] 2. Abnormality of checksum value on punch controller board is detected whe
n the power is turned on. [MJ-1025 (when MJ-6005 is installed), MJ-1024 (when MJ
-6004 is installed)]
CB81
Flash ROM abnormality: Abnormality of checksum value on finisher control
ler PC board is detected when the power is turned ON. [MJ-1101]
CB90
Paper pushing plate motor abnormality: Paper pushing plate motor is not
rotating or paper pushing plate is not moving normally. [MJ-1024]
CBA0
Stitch motor (front) abnormality: Stitch motor (front) is not rotating o
r rotary cam is not moving normally. [MJ-1024]
CBB0
Stitch motor (rear) abnormality: Stitch motor (rear) is not rotating or
rotary cam is not moving normally. [MJ-1024]
CBC0
Alignment motor abnormality: Alignment motor is not rotating or aligning
plate is not moving normally. [MJ- 1024]
CBD0
Guide motor abnormality: Guide motor is not rotating or guide is not mov
ing normally. [MJ-1024]
CBE0
Paper folding motor abnormality: Paper folding motor or paper folding ro
ller is not rotating normally. [MJ-1024]
CBF0
Paper positioning plate motor abnormality: Paper positioning plate motor
is not rotating or paper positioning plate is not moving normally. [MJ-1024
CC00
Sensor connector abnormality: Connector of guide home position sensor, p
aper pushing plate home position
sensor or paper pushing plate top position sensor is disconnected. [MJ-1024]
CC10
Micro switch abnormality: With all covers closed, inlet door switch, del
ivery door switch or front cover switch is open. [MJ-1024]
CC20
Communication error between finisher and saddle stitcher: Communication
error between finisher controller PC board and saddle stitcher controller board
[MJ-1024
CC30
Paddle motor abnormality: The paddle motor is not rotating normally or t

he swing guide is not moving normally. [MJ-1025] Stack transport motor abnormali
ty: The stack transport motor is not rotating or the stack transport belt is not
moving normally. [MJ-1101] Stack delivery motor abnormality: The stack delivery
motor is not rotating normally. [MJ-1031]
CC31
Transport motor abnormality: The transport motor is not rotating or the
stack transport roller -1 and -2 is not rotating normally. [MJ-1101]
CC40
Swing motor abnormality: Swing motor is not rotating or swing unit is no
t moving normally. [MJ-1024]
CC41
Paper holder cam home position abnormality: The paper holder cam is not
at the home position. [MJ-1101]
CC50
Horizontal registration motor abnormality: The horizontal registration m
otor is not rotating normally or the puncher is not moving normally. [MJ-1025 (w
hen MJ-6005 is installed)] Horizontal registration motor abnormality: Horizontal
registration motor is not rotating or puncher is not shifting normally. [MJ-102
4 (when MJ-6004 is installed)]
CC51
Sideways adjustment motor abnormality
CC52
Skew adjustment motor abnormality
CC60
Punch motor abnormality: The punch motor is not rotating normally or the
puncher is not moving normally. [MJ-1025 (when MJ-6005 is installed)] Punch mot
or abnormality: Punch motor is not rotating or puncher is not shifting normally.
[MJ-1024 (when MJ- 6004 is installed)]
CC61
Punch motor home position detection error
CC71
Punch ROM checksum error
CC72
Punch RAM read/write error
CC80
Alignment motor (front) abnormality: The alignment motor (front) is not
rotating normally or the front alignment plate is not moving normally. Front ali
gning plate motor abnormality: Front aligning plate motor is not rotating or ali
gning plate is not moving normally. [MJ-1024] Rear alignment motor abnormality:
The rear alignment motor is not rotating or the rear alignment plate is not movi
ng normally. [MJ-1101]
CC90
Upper stack tray lift motor abnormality: The upper stack tray lift motor
is not rotating or the upper stack tray is not moving normally. Tray shift moto
r abnormality: The tray shift motor is not rotating or the stack tray is not mov
ing normally. [MJ- 1031]
CCB0
Alignment motor (rear) abnormality: The alignment motor (rear) is not ro
tating normally or the rear alignment plate is not moving normally. [MJ-1025] Of
fset motor abnormality: The offset motor is not rotating normally. [MJ-1031]
CCD0
Stack ejection motor abnormality: Stack ejection motor or stack ejection
roller is not rotating normally. [MJ-1024]
CCE0
Paper trailing edge assist motor abnormality: Paper trailing edge assist
motor is not rotating or paper trailing edge assist is not moving normally. [MJ
-1024]
CCF0
Gear changing motor abnormality: Gear changing motor is not rotating nor
mally. [MJ-1024]
CCF1
Tray safety switch abnormality (1) The tray safety switch turned on during tray operation (moving up or down).
(2) The tray operated with the tray safety switch turned on. [MJ-1031]
CDC0
Punch power failure abnormality: 24 V is not applied to the punch contro
ller board. [MJ-1025 (when MJ-6005 is installed)]
CDD0
Folding position sensor abnormality: Automatic adjustment of the folding
position sensor can not be performed properly. [MJ-1025]
CDE0
Paddle motor abnormality: The paddle motor does not rotate properly. [MJ
-1025]
CDF0
Initialization error of the offset tray: The home position of the separa
tor cannot be detected when the power is turned ON.
CE00
Communication error between finisher unit and puncher unit: Communicatio
n error between the finisher controller PC board and punch controller PC board.
[MJ-1025 (when MJ-6005 is installed)] Communication error between finisher and p
unch unit: Communication error between finisher controller PC board and punch co
ntroller PC board [MJ-1024 (when MJ-6004 is installed)] [MJ-1101 (when MJ-6101 i

s installed)]
Other service call
CE50
Temperature/humidity sensor abnormality: The output value of this sensor
is out of a specified range.
CE90
Drum thermistor abnormality: The output value of the drum thermistor-K i
s out of a specified range.
CF10
Communication module SRAM reading failure. [MJ-1101]
F070
Communication error between System-CPU and Engine- CPU
F090
SRAM abnormality on the SYS board
F100
HDD format error: HDD cannot be initialized normally.
F101
HDD unmounted: Connection of HDD cannot be detected.
F102
HDD start error: HDD cannot become Ready state.
F103
HDD transfer time-out: Reading/writing cannot be performed in the specif
ied period of time.
F104
HDD data error: Abnormality is detected in the data of HDD.
F105
HDD other error
F106
Point and Print partition damage
F107
SHR partition damage
F108
SHA partition damage
F110
Communication error between System-CPU and Scanner-CPU
F111
Scanner response abnormality
F120
Database abnormality: Database is not operating normally.
F130
Invaid MAC address
F200
Data Overwrite option (GP-1070) disabled
F350
SLG board abnormality
F400
SYS board cooling fan abnormality