Troubleshooting

To better help our customers - this HP DesignJet 815 MFP series troubleshooting page is simply a
guide / additional information for your convenience, as you search for assistance in repairing your
machine. Although this information is provided for your convenience it is recommended, for the most
part, that a technician inspects your office equipment.
It is recommended to consult with a professional when ordering your printer part(s).

Chapter contents
Troubleshooting
Is the Problem with the Printer or Scanner
Image Quality Problems
Output Problems
Troubleshooting System Error Codes
Using the SCANtest 6 Diagnostic Software
Cleaning the Scanning Area
Adjusting the Driver Board
Vertical Line(s) Problem
Firmware Related Errors
Stepper Motor Does Not Work
Lamp Does Not Work
Problem with the Rollers
Media Loading Problems
Fan Problems
Horizontal Banding Problem
Dust on Glass Plate
Problems with the Software
Troubleshooting Tips

Shop with us while you troubleshoot.

* HP oem parts
* HP LaserJet maintenance kits
* Toners for your printer
* HP fuser assembly units
* HP fuser kit 110v & 220v
* Parts assemblies for printers
* Service maintenance parts
* Color laserJet printers
* LaserJet printers and parts
* Hard to find officejet parts
* Hard to find deskjet parts
User-friendly SmartSearch!

System Error Codes

System Error Codes for the Scanner Only
Introduction
Error Codes Displayed on the Operator Panel
Error Codes for the JetImage Software RIP
Error Messages for the Touch Screen

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