2010

BBA

The Overall Products &

Services of Dutch-Bangla Bank
Limited

Saima Tahsin
Roll: 100353, Reg. no: 888020,
Session: 2004-05

[Bangladesh Institute of Science & Technology]

(Under National University)

SubmittedBy:

SaimaTahsin

Roll:100353
Registration:888020
Session:200405
Major:Finance
BangladeshInstituteofScienceandTechnology
(BIST)
[UnderNationalUniversity]

SubmittedTo:

Md.SaifulIslam
HOD
DepartmentofBusinessAdministration
BangladeshInstituteofScience&
Technology(BIST)

Bangladesh Institute of Science & Technology

[BIST]

July 2010

LetterofTransmittal

July20,2010

Md.SaifulIslam
HeadoftheDepartment
DepartmentofBusinessAdministration
BangladeshInstituteofScience&Technology

Subject:SubmissionoftheInternshipReport.

DearSir,

AssalamuAlaikum

IamdelightedtosubmitmyInternshipReportonTheoverallproductsandservicesofDBBL,
asapartofmyBachelorofBusinessAdministration(BBA)program.Thereporthascontained
ninechapters.EachchaptercontainsaboutDBBLsproductsandservices.

Ifeelthatthisknowledgewillbehelpfulinfutureworkterms,andinmycareer.Therefore,I
wouldliketothankyouforassigningmethisreportandhelpmetomakethisreport.This
reporthasbeenlearningbenderforme.

Isincerelyhopethatitwillcomeuptoyourexpectations.

SincerelyYours,

____________
SaimaTahsin
Roll:100353
Registrationno:888020
Session:200405
Major:Finance
BangladeshInstituteofScience&Technology

Declaration

MissSaimaTahsinisastudentofBachelorofBusinessAdministration(BBA)majorinFinance
ofBangladeshInstituteofScience&Technologydoesherebydeclarethattheinternshipreport
onTheoverallproductsandservicesofDBBLwhichmaindiscussionmatterisDBBLs
productsandservices.Thisismyoriginalworkandhasnotbeensubmittedbymebeforefor
anydegree,diplomatitleorrecognition.ItispersuadeunderthesupervisionofMd.Saiful
Islam,HeadoftheDepartmentofBusinessAdministration,BangladeshInstituteofScience&
Technology.

________________________
SaimaTahsin
Roll:100353
Registrationno:888020
Session:200405
Major:Finance
BangladeshInstituteofScience&Technology

CertificationofSupervisor

ThisiscertifythatMissSaimaTahsin,studentofBachelorofBusinessAdministration(BBA)
bearingROLL100353(NationalUniversity),registrationno:888020,majorinFinanceunderthe
facultyofBusinessAdministrationhassuccessfullycompletedInternshipReportProgramon
TheoverallproductsandservicesofDBBL.Ihavegonethroughthereportandfoundintobe
awellwrittenreport.Shehascompletedthereportbyherselfundermysupervision.

Iwishhereverysuccessinlife.

________________________
Md.SaifulIslam
Supervisor
HOD
DepartmentofBusinessAdministration
BangladeshInstituteofScience&Technology[BIST]

Acknowledgement

Atfirst,IconveymygratitudetotheAlmightyforgivingmetheabilitytoworkhardfor
preparingthisreport.ThisworkisasynopsisofmyrecentstudyonTheoverallproductsand
servicesofDBBLasapartofinternshipprogram.

Thisreportwouldnothavebeenpossiblewithoutthededicationsandcontributionofanumber
ofindivRollualsasitinvolveddiversefieldofknowledgeandexperience.Butitwillbeunfairto
ignoreacknowledgingsomeofthemastheycontributedsomuchtomyeffortofwritinga
worthyreport.

IamconveyingmysinceregratitudetomyhonorableteacherMd.SaifulIslam,HOD(facultyof
Businessadministration)whoismysupervisorforgivingmetheinspirationandcontinuous
assistanceinallpossiblewaysenablingmetocompletethisreport.

InadditionImustacknowledgethedebtthatIgreatlyowetoBIST,forgivingmetheeasy
accesstousetheirlibrarieslastbutnotleast,Iwouldliketothankmyparentsandmyfriends
fortheircontinuoussupport,whichgavemetheenergytofinishthisproject.

ExecutiveSummary

DutchBanglaBankLtd.isaleadingandoutstandingcommercialbankinthearrearofbanking
business.Togainthepreciousfaithfromthecustomersandtomaintainfaithfullyinthefuture
periodtimewithallthecompetitorsaroundthemarket,DBBLoffersdifferentproductsand
servicesfordifferentkindsofcustomer.Makingthebankingactivitieseasyandacceptablefor
thecustomersisDBBLsmaintargetandgoal.DBBLhassufficientbrandelementswhichare
actuallyneededtobuildabrandofbandingservices.Itiscontinuouslychangingitsbranding
strategiestokeepitatdesirableproductlifecyclestagethatis,atgrowthstage.Toretainits
popularityandtogainthehighestpopularityittriestomanageitsbrandcrisisaseffectivelyas
possible.AndDBBLisabletotakethefuturechallengetogainmorecustomersandpromisedto
maketheirproductsmoreappreciableandtomaintaintheirexcellentservices.

ThereportwillgiveaclearunderstandingaboutTheoverallproductsandservicesofDBBL.

Tableofcontents

Description

PageNo

ChapterOne

1. Introduction
1.1. Abstract
1.2. Backgroundofthereport
1.3. Objectivesofthereport
1.4. Datacollectionprocedures
1.5. Scopeofthestudy
1.6. Limitations
1.7. SWOTAnalysis

0104
01
01
02
02
03
03
04

0507
05
05
07

0818
08
09
09
14
16
18

1927
19
25

ChapterTwo

2. DefinitionofBank
2.1. DefinitionofCommercialBank
2.2. HistoryofDBBL
2.3. Mission,VisionandObjectives

ChapterThree

3. ProductsandServicesofDBBL
3.0ElectronicBanking
3.1. ATMBoothsofDBBL
3.2. CardProducts
3.3. InternetBankingofDBBL
3.4. RemittanceServicesofDBBL
3.5. MobileBankingofDBBL

ChapterFour

4.

RetailBanking
4.1LifeLineproductsofDBBL
4.2FutureLineProductsofDBBL

ChapterFive

5. DepositsandAdvances
5.1RegularDepositsProducts
5.2TermDepositProducts
5.3LoansandAdvancesOverview

2830
28
29
30

3137
32
33

3841
40

4245
42
43

4647

ChapterSix

6. CorporateBanking
6.1ElectronicBankingofDBBL
6.2LetterofCreditTradeBusinessofDBBL

ChapterSeven

7. ServiceforBanks
7.1RemittanceServicesforExchangeHouses

ChapterEight

8. RetailBanking
4.1SmartSMECashCredit
4.2SmartSMETermLoan

ChapterNine

9. SocialActivitiesofDBBL

10. Conclusion
11. Bibliography

48
49

______________________________________________________________________________

1.Introduction

1.1Abstract

DutchBanglaBankisaleadingandoutstandingcommercialbankinthearrearofbanking
business.Toallintentsandpurposesitsowntimedeliveredservicetothecustomersas
demandisconsiderablybetterthanothers.Bymeanofdaytodaycustomerareincreasing.
ThecustomersarebeingDBBLinformedconcernedwithitscontemporaryanduptothe
minuteinvestedproductseasily.Italsothinkthatproductofservicesbringsperfectiontoa
bankandbelievesthateffectivecustomercarestrengthens.Theproductknowledgeinto
customersmindsmorepositivelyandprecisely.Thereportisaboutproductsandservice
thatDutchBanglaBankofferstoitscustomers.

1.2BackgroundoftheReport

DutchBanglaBankLtd.isaleadingandoutstandingcommercialbankinthearrearof
bankingbusiness.Togainthepreciousfaithfromthecustomersandtomaintainfaithfullyin
thefutureperiodtimewithallthecompetitorsaroundthemarket,DBBLoffersdifferent
productsandservicesfordifferentkindsofcustomer.Makingthebankingactivitieseasy
andacceptableforthecustomersisDBBLsmaintargetandgoal.DBBLhassufficientbrand
elementswhichareactuallyneededtobuildabrandofbandingservices.Itiscontinuously
changingitsbrandingstrategiestokeepitatdesirableproductlifecyclestagethatis,at
growthstage.Toretainitspopularityandtogainthehighestpopularityittriestomanageits
brandcrisisaseffectivelyaspossible.AndDBBLisabletotakethefuturechallengetogain
morecustomersandpromisedtomaketheirproductsmoreappreciableandtomaintain
theirexcellentservices.

ThereportwillgiveaclearunderstandingaboutTheoverallproductsandservicesof
DBBL.

Theoverall products andservicesofDBBL

1.3ObjectivesoftheReport

ThepurposeofthereportonOverallBankingofDutchBanglaBank.Thatis,aboutthe
importanceofGeneralBanking,retailBanking,ForeignExchangeL\C,Bankingproduct,
customerservicesandalsotheHRD.

Forafirm,importanceofGeneralBankingisknowsnobound.Thepurposeofcreating
GeneralBankingisdirectinteractionwithcustomers.MoreoveritisincludewithSavings
account,CurrentAccount,ExcelAccount(Studentaccount),DBBLs(salaryAccount)confirm
highercustomersatisfactionandneeds.Actasacompetitiveadvantagescreategreater
valueforshareholders,upgradethegoodwillorpopularity.Alloftheseareimportantfor
confirmingthedurabilityoffirmwithoutcustomersatisfactionwhichishardlypossible

1.4DataCollectionProcedures

SourcesofInformation

Primaryandsecondarybothsourcesofdataareusedtocompletethisstudy.

Primarysources:

FacetoFacediscussionwiththeofficialsofDBBL,ShantinagarBr.Dhaka.
Directobservation.
Expertopinion.

Secondarysources:

AnnualreportofDBBL
DeskreportofGeneralBanking,Investment&ForeignexchangeDepartment
VariousmanualonForeignmechanism,
Prospectus,DifferentjournalsofDBBL,
Newspaperandinternet,
Relevantbooks.
NewslettersofDBBL,
VariousbrochuresontheproductandservicesofferedbyDBBL.

Theoverall products andservicesofDBBL


1.5ScopeoftheStudy
Thescopeofthispaperislimitedtoorganizationalstructure,background,andobjectives,
functions,andinvestmentschemes,modes,mechanism,investmentproposalappraisal
procedures,monitoringanddocumentationofDBBL,Generalbankingaspectsandforeign
exchangeoperations.

1.6Limitations

Icouldnotcollectsomeinformationrequiredatthetimestudy.Sothisstudyisnotfree
fromsomelimitation,like:

DataConfidentiality:
Informationinthebankisconfidential&critical.Themainbarrierinpreparingthis
reportwasdataconfidentiality.ThoughIsawtheBanksinternalprocedurethatis
beingusedinprocessingandevaluatinganydocumentaryoperation,Iwasadvised
nottodisclosethatinmyinternshipreport.

TimeLimitation
Verylimitedtimewasoneofthemostfacedobstacleswhilepreparingthisreport.
Thedurationofinternshipisonlythreemonth,whichisveryinsufficientto
understandabroadsectorlikebanking.Duetotimeshortage,detailsofmany
aspectsoftheservicesofDBBLhavetoignoreinthisreport.

PlaceLimitation
SinceIwasplacedasaninternofShantinagorBranch,Iwasnotabletoventureinto
manydepartmentswhichareconductedtootherbranch.

InformationValidity:
Datawascollectedthroughobservationanddiscussionwithbankpersonnel.
Statisticalanalysisofthedatahasnotbeendone.Thatswhythefindingsarenot
statisticallyvalidated.Thereportisbasedondataofthepreviousyearandthe
beginningofthecurrentfiscalyearasthelatestdatawasnotavailableimmediately.

Theoverall products andservicesofDBBL

1.7SWOTanalysis

StrengthofDBBL:
DBBListhefirstBangladeshiEuropeanjointventureBankinBangladesh.
Deeprelationwithcustomerandemployee.
DBBLsCapitalAdequacyRatio(CAR)asonDecember31,2006stoodat10.13%as
againstBangladeshBanksminimumrequirementof9.00%.
Thelargestissuerofbondsandguaranteeandadvisinginthecountry.
DBBLpromotesdifferentsocioculturalandsportsactivities.
DBBLsobjectiveisnotonlytomakeprofit,butalsosimultaneouslycontribute
towardssocialandhumandevelopmentthroughvariousaltruisticactivities.
DBBLsallowsalllocalremittancessuchasTT,DD,POetc.ontheDBBLscost.

WeaknessofDBBL:

LowinterestonDPS&CHESS
Branchesarenotcoveredinwholecountry.
Averyfewcreditcardfacilities

Opportunityofthisbank:

Focusonlinebanking
WiderangeofATM,SMSandalertbanking.
Focusonremittanceservice.
Creditlinesandsofttermcreditfacilities.
DBBLpricing,productparametersandservicecanbethemostattractiveinthe
market.
DBBLwillbegainingmarketsharegradually.

ThreatsofDBBL:
NewandentrantsHSBC,StandardChartered,EBL,BRACBank.
LocalbanksactivelyfocusingonDosandremittancebusiness.
SCBstillhasthelargestmarketshareandstillourmaincompetitor.

Theoverall products andservicesofDBBL


2.DefinitionofBank

AgeneralwordBankmeanscommercialBankonly.Themainpurposeofthebankisto
acceptmoneyasdepositfromthepeopleandtoprovideloanforthedevelopmentofthe
business,agricultureandindustryoutofthedepositmoney.NormallyBankprovidestwo
rateinterestofthedepositmoneyandtakeshighrateofinterestfromtheloanmoney.
ThustheBankmakesitprofit.

Accordingtosection5(Five)oftheBankcompanyact1991Bankingmeansofferingloan
ortotakedepositsofmoneyfromthepublictoencourageinvestmentpayableondemand
orotherwiseanddeserveswithdrawalthroughcheque,draftorderorotherwise.

2.1DefinitionofCommercialBank

Acommercialbankisatypeoffinancialintermediaryandatypeofbank.Commercial
bankingisalsoknownasbusinessbanking.Itisabankthatprovidescheckingaccounts,
savingsaccounts,andmoneymarketaccountsandthatacceptstimedeposits.[1]Afterthe
implementationoftheGlassSteagallAct,theU.S.Congressrequiredthatbanksengageonly
inbankingactivities,whereasinvestmentDBBLlimitedtocapitalmarketactivities.Asthe
twonolongerhavetobeunderseparateownershipunderU.S.law,someusetheterm
"commercialbank"torefertoabankoradivisionofabankprimarilydealingwithdeposits
andloansfromcorporationsorlargebusinesses.Insomeotherjurisdictions,thestrict
separationofinvestmentandcommercialbankingneverapplied.Commercialbankingmay
alsobeseenasdistinctfromretailbanking,whichinvolvestheprovisionoffinancialservices
directtoconsumers.Manybanksofferbothcommercialandretailbankingservices.

2.2HistoryofDBBL

DutchBanglaBankstartedoperationisBangladesh'sfirstjointventurebank.Thebankwas
aneffortbylocalshareholdersspearheadedbyMSahabuddinAhmed(founderchairman)
andtheDutchcompanyFMO.

Fromtheonset,thefocusofthebankhasbeenfinancinghighgrowthmanufacturing
industriesinBangladesh.Therationalebeingthatthemanufacturingsectorexports
Bangladeshiproductsworldwide.Therebyfinancingandconcentratingonthissectorallows
Bangladeshtoachievethedesiredgrowth.DBBL'sotherfocusisCorporateSocial
Responsibility(CSR).EventhoughCSRisnowacliche,DBBListhepioneerinthissectorand
termedthecontributionsimplyas'socialresponsibility'.Duetoitsinvestmentinthissector,
DBBLhasbecomeoneofthelargestdonorsandthelargestbankdonorinBangladesh.The

Theoverall products andservicesofDBBL

bankhaswonnumerousinternationalawardsbecauseofitsuniqueapproachasasocially
consciousbank.

DBBLwasthefirstbankinBangladeshtobefullyautomated.TheElectronicBanking
Divisionwasestablishedin2002toundertakerapidautomationandbringmodernbanking
servicesintothisfield.Fullautomationwascompletedin2003andherebyintroduced
plasticmoneytotheBangladeshimasses.DBBLalsooperatesthenation'slargestATMfleet
andintheprocessdrasticallycutconsumercostsandfeesby80%.Moreover,DBBL
choosingthelowprofitabilityrouteforthissectorhassurprisedmanycritics.

DBBLhadpursuedthemassautomationinBankingasaCSRactivityandneverintended
profitabilityfromthissector.Asaresultitnowprovidesunrivaledbankingtechnology
offeringstoallitscustomers.Becauseofthismindset,mostlocalbankshavejoinedDBBL's
bankinginfrastructureinsteadofpursuingtheirown.

DutchBanglaBankLimitedisalsoascheduledcommercialbank.TheBankwasestablished
undertheBankCompaniesAct1991andincorporatedasapubliclimitedcompanyunder
theCompaniesAct1994inBangladeshwiththeprimaryobjectivetocarryonallkindsof
bankingbusinessinBangladesh.TheBankislistedwithDhakaStockExchangeLimitedand
ChittagongStockExchangeLimited.

DBBLaBangladeshEuropeanprivatejointventurescheduledcommercialbankcommenced
formaloperationfromJune3,1996.TheheadofficeoftheBankislocatedatSenakalyan
Bhaban(4thfloor),195,MotijheelC/A,Dhaka,Bangladesh.TheBankcommenceditsbanking
businesswithonebranchon4July1996.

Evenwithahistoryofheftytechnologicalinvestmentsandevenlargerdonations,consumer
andinvestorconfidencehasneverwaned.DutchBanglaBankstocksettherecordforthe
highestsharepriceintheDhakaStockExchangein2008.

ThispaperisanattempttorepresenttheoverallproductsandservicesofDBBL.

Theoverall products andservicesofDBBL

2.3Mission,VisionandObjectivesofDBBL

Mission:
DutchBanglaBankengineersenterpriseandcreativityinbusinessandindustrywith
acommitmenttosocialresponsibility."Profitsalone"donotholdacentralfocusin
theBank'soperation;because"mandoesnotlivebybreadandbutteralone".
Vision:
DutchBanglaBankdreamsofbetterBangladesh,whereartsandletters,sportsand
athletics,musicandentertainment,scienceandeducation,healthandhygiene,clean
andpollutionfreeenvironmentandaboveallasocietybasedonmoralityandethics
makeallourlivesworthliving.DBBL'sessenceandethosrestonacosmosof
creativityandthemarvelmagicofacharmedlifethataboundswithspiritoflifeand
adventuresthatcontributestowardshumandevelopment.
CoreObjectives:
DutchBanglaBankbelievesinitsuncompromisingcommitmenttofulfillitscustomer
needsandsatisfactionandtobecometheirfirstchoiceinbanking.Takingcuefrom
itspoolesteemedclientele,DutchBanglaBankintendstogavethewayforanew
erainbankingthatupholdsandepitomizesitsvauntedmarques"YourTrusted
Partner"

Theoverall products andservicesofDBBL

ProductsandServicesofDBBL

3.0ElectronicBanking

DutchBanglaBankisthefirstbankinBangladeshtobefullyautomatedandintroduce
ElectronicBanking.Theautomationwascompletedin2003,butfurtheradditionsand
featuresarecontinuouslybeingaddedandupgraded.DBBLhasadoptedthesameexact
automationsolutionusedmymanyinternationalbankinggiants.Althoughthiswas
significantlymoreexpensivethanothersolutions,itisasmallpricetopayforaclient's
peaceofmind.

ADBBLclientnowhasunrivaledaccesstobankingfromanyDBBLbranch,ATMandPOS.All
oftheseservicesarefreeofchargeandaresurprisinglyaffordableforeveryone.Even
thoughDBBLhasinvestedmoreinElectronicBankingmorethananyotherbank,the
divisionwasneverintendedtobeprofitable.Itwasundertakenwiththesamemindset
DBBLundertakesitsCorporateSocialResponsibilitytasks.Thisiswhypaybarelynothing
eventhoughthesesameserviceswouldcostmuchmoreinothercountriesandother
banks.Neverhasanybankgivensomuchforfree.

DBBLalsohasthelargestATMnetworkinBangladesh.ThisgivesDBBLclientsfullaccessto
'anytimeanywhere'bankingnationwide.Allinternationalandmanylocalbanksusethe
DBBLATMnetworkfortheirownclients.DBBLhasinstalledover800ATMsnationwide.As
withmostthings,ATMaccesstoallDBBLATMsisunlimitedandfreeforallDBBLclients.Ifa
clientofamemberbank(notDBBL)usesaDBBLATM,thememberbankmayadda
transactioncharge.
DBBLhasthelargestITbudgetinBangladesh.DBBLmaintainsthestateoftheart
ElectronicBankingDivision.TheElectronicBankingDivisionoverseesandmaintainsDBBL's
investmentasDBBLllasimplementingupcomingprojects.

DBBListheonlylocalbanktohaveaoffsiteDataRecoverySite(DRS).DRSensuresthat
customerrecordsaresafe,backedup,anduptodateintheeventofamajorcatastropheat
theElectronicBankingDivisionheadquarters.

Since2004,DBBLhasintroducedmobileandSMSbanking.Withamobilephone,customers
canperformmanybankingoperationswiththeirphone.

DBBLisaprimarylicenseholderforbothVISAandMastercard.Itisauthorizedtoissueand
acceptpaymentsfrombothorganizations.DBBLalsoworkscloselywithbothorganizations
tobringthelatestincardtechnology.DBBLalsoofferVisaandMastercardDebitCards.
PleasetakealookaroundtheElectronicBankingsectiontodiscoverwhatDBBLhastooffer.

Theoverall products andservicesofDBBL


3.1ATMBoothsofDBBL

DutchBanglaBankoperatesthelargestATMnetwork,morethen849ATMBooths.DBBL
clientshaveunlimitedandfreeaccesstoallDBBLATMsnationwide.Clientsofmember
banks(notDBBL),maybechargedatransactionfeeasdeterminedbythememberbank.

3.2CardProducts

3.2.1NexusProCards

NexusPROisarevolutionarycardfirstandonlyofferedbyDBBLinBangladesh.Itisthemost
advancedcardintheworld.Unlikenormalcards,NexusPROfeaturesaprocessorchipthat
makesthecardthemostsecureandfasterthananycardworldwide.DBBLhasworkedwith
bothVisaandMasterCardtobringthisrevolutionarycardtothemarket.
Ittook3yearsforDBBLtoimplementwhatVisaandMasterCardbothdeemasthefuture
cardstandard.Itencompassesthedigitalageandthenewtechnologiesthathaveemerged
intheelectronicage.VisaandMasterCardbothrealizedthatthenormalcardis40yearsold
andtheamountoffraudulenttransactionsDBBLloosingcustomersbillions.NorthAmerica
willbehaveNexusPROcardcompliantby2016.ButnowDBBLalreadytheonlyfully
NexusPROcompliantandcertified.DBBL'sentireinfrastructure(includingATMs)havehada
costlyupgradetoenableNexusPROtoBangladesh.

Howitworks:

Normalcardsuseamagneticstripatthebackofthecard.Theinformationandsecurityon
thatmagneticstripisstationaryanddoesnotchange.Henceitcanbeeasilyduplicated.But
NexusPRO'sprocessorusesitsprocessortofullydigitallylockalltheinformation.Itprevents
theinformationfrombeingcopiedastheprocessor'generates'securitycodesratherthan
storeit.Itisaformofencryption.
ButNexusPROgoesevenfurther.Visualizeaseriesoflocksandkeys.Everylockhasa
correspondingkey.raccountatDBBLhasadigitallock,whilerNexusPROcardisadigital
keytoaccessit.Whenafraudulentcardtriestoaccessraccount,DBBLknowsthatthe
correctdigitalkeyisnotpresentedanddeniesaccess.Furthermore,DBBLreplacesthe
accountlockeverysecond.ButbecauseagenuineNexusPROcardcangeneratethecorrect

Theoverall products andservicesofDBBL

keyusingtheprocessor,itcanaccessopentheaccountlockatthatverymoment.Thenext
instanceDBBLchangestheaccountlockagain,andrNexusPROcardhastogeneratethekey
againusingitsuniqueprocessor.
TheNexusPROsystemalsopreventsoneNexusPROcardfromaccessinganotherNexusPRO
card.Thisisbecauseallprocessorsareunique.AllNexusPROcardsgeneratekeysdifferently
andDBBLisawareofallthedifferencesandknowswhichcardiswhichsotheycanaccess
onlytheirauthorizedaccounts.

3.2.2DebitCards

DBBListhemarketleaderinDebitCards.AllDBBLdebitcardsgivesunlimitedandfree
accesstoallDBBLATMsandPOSnationwide.Therearenotransactionsorhiddencosts
associatedwithDBBLcardsandaccounts.Bydefault,whenopeningaDBBLaccount,all
clientswillreceivetheDBBLNexusClassiccard.
Adebitcardismoreadvancedthanacreditcard.DBBLDebitcardsalsohavemorefeatures
thancreditcardsandarefullyrecognizedbyVisaandMasterCard.DBBLDebitcardsare
alsomoresecure,convenientandcheaperthananycreditcardordebitcardinthemarket.
Debitcardscanwithdrawmoneyfromraccountdirectlywhileacreditcardhastoissuea
'loan'.
DBBLdebitcardscomewiththeclient'sphotoprintedonitandrequiresasecretPIN
verificationbytheclient.Acreditcardonlyrequiresasignature(whichcanbeforged)and
noPINverificationforatransaction.Thatiswhy,fordaytodaybanking,DBBLrecommends
debitcards.EachcardcomeswithaPINnumberwhichmustbeprotectedatalltimesbythe
client.ThePINnumberisusedasapasswordforwithdrawingcashatDBBLATMsand
accessingDBBLbankingservices.

Overdraftandcreditfaculties:
Inadditiontonormaldebitcardfeatures,DBBLNexusGoldandDBBLNexusSilverdebit
cardscomewithautomaticoverdraftfacilities(credit).Thisallowsthecardstohaveacredit
amount.Clientscanaccessthecreditamountinsteadofchoosingtoaccessthemoneyin

Theoverall products andservicesofDBBL

10

theiraccount.Thisallowsthedebitcardtoperforminthesamemannerasacreditcard.A
smallloanisissuedwhenclientsexercisethisfeature.

ChargesandfacilitiesofdifferentDebitcards:

Theoverall products andservicesofDBBL

11

Theoverall products andservicesofDBBL

12


3.2.3CreditCards

DBBLoffersthemostsecurecreditcardinthemarket.Acreditcardoffersgreaterflexibility
forinternationaltravelinlocationswhichdonotaccommodateDBBLDebitCards.Buta
creditcardisinherentlylesssecureunlessitisaNexusEMVcreditcard.Thereasonwhy
DBBLenteredthecreditcardmarketatsuchalatestageisbecauseitdidnotwantto
comprimisersecurityuntilDBBLitselfimplementedNexusEMVtechnologies.Allcreditcard
DBBLissuesareNexusEMVcreditcards.
BriefDetailofHowNexusEMVWorks:

Normalcardsuseamagneticstripatthebackofthecard.Theinformationandsecurityon
thatmagneticstripisstationaryanddoesnotchange.Henceitcanbeeasilyduplicated.But
NexusEMV'sprocessorusesitsprocessortofullydigitallylockalltheinformation.It
preventstheinformationfrombeingcopiedastheprocessor'generates'securitycodes
ratherthanstoreit.Itisaformofencryption.

ButNexusEMVgoesevenfurther.Visualizeaseriesoflocksandkeys.Everylockhasa
correspondingkey.raccountatDBBLhasadigitallock,whilerNexusEMVcardisadigital
keytoaccessit.Whenafraudulentcardtriestoaccessraccount,DBBLknowsthatthe
correctdigitalkeyisnotpresentedanddeniesaccess.Furthermore,DBBLreplacesthe
accountlockeverysecond.ButbecauseagenuineNexusEMVcardcangeneratethecorrect
keyusingtheprocessor,itcanaccessopentheaccountlockatthatverymoment.Thenext
instanceDBBLchangestheaccountlockagain,andrNexusEMVcardhastogeneratethe
keyagainusingitsuniqueprocessor.
TheNexusEMVsystemalsopreventsoneNexusEMVcardfromaccessinganother
NexusEMVcard.Thisisbecauseallprocessorsareunique.AllNexusEMVcardsgenerate
keysdifferentlyandDBBLisawareofallthedifferencesandknowswhichcardiswhichso
theycanaccessonlytheirauthorizedaccounts.

Theoverall products andservicesofDBBL

13


3.3InternetBankingofDBBL

DBBLallowstodoseamlessinternetbanking.Thisallowsreviewingraccount,statements,
payingbillsasDBBLllasmakingsometransactions.Becauseoflocalbankingregulations,
DBBLisnotalloDBBLdtoprovidesometypesoftransactionseventhoughitisfullycapable.

InternetBankingFeatures:

AccountSummary
TheCustomerwillbeabletoviewthelistofCurrent,Saving,TermDepositandLoan
accountswiththecurrentbalance.

AccountDetails
TheCustomercanchooseaparticularaccountandseetheaccountdetailsincluding
unclearfund,limit,interestaccruedetc.

AccountActivity
Thecustomercanseeorprinthistransactionactivityinagivenaccountfora
particularperiod.

TransferFunds
Thecustomercantransferfundsfromoneofhisaccountstoanotherofhisaccounts
withinthebank.

ThirdPartyTransfer*
Thecustomercantransferfundsfromoneofhisaccountstoanothercustomers
accountwithinthebank.PayBillsThecustomercanpayhisutilitybill(likeElectricity,
WASA,GAS,Telephone,Mobile,ISPetc.)

StandingInstructions
Thecustomercansetup,modifyordeletestandinginstructionsfortransferringfund
fromoneofhisaccounttoanotheraccount(hisaccountor3rdparty).

Theoverall products andservicesofDBBL

14


Open/ModifyTermDeposit
Thecustomercanopenatermdepositbytransferringfundsfromoneofhiscurrent
orsavingsaccountswiththebank.HecanalsomodifytheTDandredeem/part
redeemit.

LoanRepayments
ThecustomercanmakepaymentoftheloaninstallmentfromhisCASAaccount.

StatementRequest
Thecustomercanmakearequestforaccountstatementforarequiredperiod.The
bankwillmanuallyservicethisrequest.

ChequeBookRequest
ThecustomercanmakearequestforaChequebook.

ChequeStatusInquiry
ThecustomercanchooseanaccountandentertheChequenumberforwhichthe
statusshouldbevieDBBLd.

StopPaymentCheque
ThecustomercanmarkhisChequeleafasstoppayment.

InterestRateInquiry
ThecustomercanqueryontheinterestratesonCASA&TermDepositProducts.

ForeignExchangeRateInquiry
ThecustomercanqueryontheForeignExchange(FX)Ratesusingthisfunction.

RefillPrePaidCard
ThecustomercanbuyarefillnumberforhisprepaidmobilephoneorISPlink.

ChangePassword
ThecustomercanchangehisInternetBankingPasswordusingthisfunction.

*NotallowedbyBangladeshBankregulationsandrules.

Theoverall products andservicesofDBBL

15

AdditionalInternetBankingFeaturesforCorporate

LetterofCredit
ThecustomercaninitiatetheLCapplicationthroughInternetBanking.

BankGuarantee
ThecustomercaninitiatetheBankGuaranteethroughInternetBanking.

LimitsQuery
ThecustomercanviewhisLoanLimitsandLimitsUtilizationthroughInternet
Banking.

3.4RemittanceServicesofDBBL

RemittancethroughExchangeHouse

Atthebeginningoftheyear2005,ourBankhasbeenexertingmuchemphasisonINWARD
REMITTANCE.BythistimetheBankestablishedextensivedrawingarrangementnetwork
withBanksandExchangeCompanieslocatedintheimportantcountriesoftheworldnamely
intheUnitedArabEmirates,StateofKuwait,StateofQatar,StateofBahrain,Italy,Canada
andUnitedStatesofAmerica.

Inthemeantime,DutchBanglaBankLimitedgainedthefaithoftheBangladeshiWage
EarnersinsendingtheirhardearnedmoneytotheirrespectivebeneficiariesinBangladesh
inshortestpossibletime.ExpatriatesBangladeshiWageEarnersresidinginthosecountries
cannoweasilyremittheirhardearnedmoneytoBangladeshwithconfidence,safetyand
speed.

Theoverall products andservicesofDBBL

16

DBBLWesternUnion
DBBLWesternUnionFinancialServicesInc.U.S.A.isareliablemoneytransfercompany.
DutchBanglaBankLimitedhassetupaRepresentationAgreementwithDBBLWestern
UnionFinancialServicesInc.U.S.A.ason14thFebruary2006.Millionsofpeoplehave
confidenceonDBBLWesternUnionforsendingmoneytotheirfriendsandfamily.Through
DBBLWesternUnionMoneyTransferService,BangladeshiWageEarnerscansendand
receivemoneyquicklyfromover225,000DBBLWesternUnionAgentLocationsinover197
countriesandterritoriesworldwide,onlybyvisitinganybranchesofDutchBanglaBank
LimitedinBangladesh.

NameoftheExchangeCompaniesandBanks

Theoverall products andservicesofDBBL

17

3.5MobileBankingofDBBL

DBBLpioneeredMobileBankinginBangladesh.Itwasthefirstbanktoofferbanking
facultiesthroughawiderangeofmobilephones.SMS(ShortMessagingSystem)isan
extremelyunsecuremethodtodomobilebanking.DBBLrecommendsuseaHTMLbrowser
foundonmanyphonestoaccessinternetbankingfacilities.
ThemobilephonenetworksareunsecureandthereisnothingDBBLcandobuttotake
precautionarysteps.UnlikeDBBLATM's,POSandbranchesmobilenetworksandSMSisnot
encryptedanddonothaveadvancedsecurityfeaturesoftheDBBLelectronicbanking
infrastructure.
Tomakethemostofthisunsecurescenario,DBBLissuesamobilePINnumberwhichis
differentfromtheDBBLpinnumberforrmobiletransactions.Notunderanycircumstances
istheDBBLPINnumbertobeusedinmobilebanking.AdifferentPINnumberandamobile
transactionlimitimposedbyDBBLprovidessomesecurity(butnotall)overtheunsecure
phonenetwork.ClientsshouldbeawareandcautiousthatalthoughDBBLdoesitsbest,it
cannotguaranteefullsecurityoveraphonenetworkithasnocontrolover.

Theoverall products andservicesofDBBL

18

4.0RetailBanking

4.1LifeLineproductsofDBBL

CreditFacilityfromDebitCard

o RechargeLine(Overdraft/ODfrom
DebitCard)
o AccessthemoneyintheDBBL
accountPLUSextracreditfacility
whenneeded.
o Interestchargedforduringtakingout
money.
o NoUseNoCharge.
o CanuseATMnetworktousecredit
facilityanytimeanywhere.NoCash
Security,NoPersonalGuarantee
needed.

CLEANCREDITPRODUCTS:
NoCashsecurityorpersonalguaranteeneeded

HealthLine

o Hospitalizationorotheremergency
medicalneedstopurchasebody
fitnessequipments.
o NoCashSecurity,NoPersonal
Guaranteeneededatall.

Theoverall products andservicesofDBBL

19

EducationLine

o ForHighereducationpurposes.
o TuitionfeesorotherEducational
expenses/Topurchaseofcomputer
etc.
o NoCashSecurity,NoPersonal
Guaranteeneededatall.

ProfessionalLine

o PurchaseofProfessionalequipment
o ForOfficerenovation/decoration
o NoCashSecurity,NoPersonal
Guaranteeneeded.

MarriageLine

o Tomeetmarriageexpensesfor
himself/herself
o Tobudgetformarriage
o NoCashSecurity,NoPersonal
Guaranteeneeded.

TravelLine

o ForFamilytrip,abroadorinthe
country
o ForHoneymoontrip,abroadorinthe
country
o NoCashSecurity,NoPersonal
Guaranteeneeded

Theoverall products andservicesofDBBL

20

FestivalLine

o Toenjoythefestiveperiodand
holidays
Giftforthefamily/inlaws/relatives
o NoCashSecurity,NoPersonal
Guaranteeneeded.

DreamsComeTrueLine

o TopurchaseTV,Fridge,Furniture,
HomeTheatre,MotorCycle,ACetc.
o Todecorate/renovateownHome/Car
o NoCashSecurity,NoPersonal
Guaranteeneeded.

CareLine

o Loanforfulfillmentofparents
need/dream
o Topurchaseeconomycarforthe
family
o NoCashSecurity,NoPersonal
Guaranteeneeded.

Theoverall products andservicesofDBBL

21

GeneralLine

o Anyotherlegitimatepurposeswhich
donotfallundertheabovespecific
lines.

AutoLine

o Topurchaseanew/reconditioned
car
o Refinancingofavailedcar

HomeLine

o Topurchaseaflat,Refinancingof
ownedhouseproperty
Homerenovation,Extension/
constructionofbuilding.

Theoverall products andservicesofDBBL

22

CleanCreditDetails:

AutoLineDetails:

Theoverall products andservicesofDBBL

23

HomeLinesDetails:

Theoverall products andservicesofDBBL

24

 4.2FutureLineProductsofDBBL

DepositPlusScheme(DPS)

Thisdepositschemereturnsahandsomeamountthroughforcedmonthlysavingwithout
anycutinlivingstyle.

PeriodicBenefitScheme(PBS)

PBSprovidesmonthlyorquarterlyreturnsforafixedinvestment/depositandpaysbackthe
principalamountonmaturity.PBSrangesfromBDT50,000/toBDT5,000,000/

Theoverall products andservicesofDBBL

25


BochoreDergunScheme(BDS)

DBBLoffersauniquesavingsschemeforitscustomers.Theschemereturns1.5timesofthe
principalsamountafter1yearthroughinitialdepositandmonthlysavings.BDTSranges
fromBDT50,000/toBDT5,000,000/.

ChildrenEducationSavingsScheme(CHESS)

Thisschemecreatesopportunityforindividualstosavefortheirchildrensfutureeducation.

Theoverall products andservicesofDBBL

26

PensionPlus(PP)

Theoverall products andservicesofDBBL

27

 5.0DepositsandAdvances

5.1RegularDepositsProducts

Differenttypesofdeposits

SavingsDepositAccount
CurrentDepositAccount
ShortTermDepositAccount
ResidentForeignCurrencyDeposit
ForeignCurrencyDeposit
ConvertibleTakaAccount
NonConvertibleTakaAccount
Exporter'sFCDeposit(FBPAR)
CurrentDepositAccountBank
ShortTermDepositAccountBank

Theoverall products andservicesofDBBL

28

 5.2TermDepositProducts

MONTHLYTERMDEPOSIT
TERMDEPOSIT3MONTHS
TERMDEPOSIT6MONTHS
TERMDEPOSIT12MONTHS
TERMDEPOSIT12MONTHS
TERMDEPOSIT24MONTHSTERMDEPOSIT24
MONTHS1YearPAT
TERMDEPOSIT36MONTHS
TERMDEPOSIT36MONTHS6MonthsPAT
TERMDEPOSIT36MONTHS1YearPAT
TERMDEPOSITABOVE36MONTHS
MONTHLYTERMDEPOSITBANKS
TERMDEPOSIT3MONTHSBANKS
TERMDEPOSIT6MONTHSBANKS
TERMDEPOSIT12MONTHSBANKS
1MONTHTDNFCD
3MONTHSTDNFCD
6MONTHSTDNFCD

Theoverall products andservicesofDBBL

29

5.3LoansAdvancesOverview

DBBLoffersawiderangeofloansandadvancestosuitcustomersneeds.Amongst
themarethefollowing:

TransportLoan
RealEstateLoan(Res.&Comm.)
LoanAgainstAcceptedBill
IndustrialTermLoan
AgriculturalTermLoan
LeaseFinance
OtherTermLoan:
FMOLocalcurrencyLoanforSME
FMOForeigncurrencyLoan
CashCredit(Hypothecation)
SmallShopFinancingScheme
Overdraft

Theoverall products andservicesofDBBL

30

 6.0CorporateBanking

DutchBanglaBankoffersawiderangeofcorporatebankingservices.Theyinclude:

Projectfinance

TheBankencouragesacceptingpurpose/projectspecificdevelopmentfundsoncompetitive
termstowardseconomicupliftmentandDBBLbeingofthepeople/countrybywayofsetting
upanewstandalone,capitalintensiveprojectorforBMREofanexistingproject.

WorkingCapitalfinance

Thebankconsiderslendingshorttermworkingcapitalfinancetoentitiesengagedin
manufacturing,assembling,processing,repackagingofgoodsandcommoditiesfor
domesticconsumptionorexportmarket.

Syndications&Structuredfinance

TheBank,oncasetocasebasis,arrangesloansyndicationsorapprovesdisclosed
participationsinsyndicationsprovidedsuchtransactionsmeettheparametersseparately
established.Thebankwillatalltimesmaintainattheminimumstatustootherbanksinall
lendingrelationships.SecondmortgagesorDBBLarenotbeacceptedasprimarycollateral.

Tradefinance

DBBLprefersTradeFinancingintheformofshortterm(upto12months),selfliquidatingor
cashflowsupportedDBBLcollateralizedtradetransactions*WorkOrderfinance.TheBank
willconsiderfinancingconstructioncontractors(workorderfinance).Bankasksfor
assignmentofbillsreceivableswithconcurrentauthoritytocollectbillsissuedfavoring
DBBL.

Equityfinance

DBBLjoinsinhandsinbuildingpartnershipwithentrepreneursofhighcreditstandingand
excellenttrackrecordwithinthepurviewofregulatoryrestrictions.

Theoverall products andservicesofDBBL

31


SocialandEnvironmentalInfrastructurefinance

TheBankreceivescreditlines,fromtimetotime,fromhome&abroad,tofinanceeco
efficientandsustainableprojectsaimedatimprovingenvironmentandgeneratingsocial
benefits.

6.1ElectronicBankingofDBBL

DutchBanglaBankoffersacompleteelectronicbankingfacilityforrcompanyaroundthe
clock.Mostmultinationalsusethisservicebecauseitisadvanced,secureandaffordable.
DBBLcreatesacustombankingservicetosuitanybusinessofanysize.Theserviceshavea
widerangethatincludescashflowservices,distributionbankingandsalaryaccounts.Ifa
companyknowswhattypeofcustomandtailoredbankingservicetheyneed,DBBLcan
provideitinstantlyandatminimalcost(usuallyfreeofcharge).
TherearehundredsofcompaniesusingthistypeofservicesfromDBBLandtheyalso
includethelargestcompaniesandmultinationalsoperatinginBangladesh.DBBLhasa
worldclassbankingsystemusedbymanyoftheworld'stopbanksandthelargestelectronic
bankinginfrastructuretoprovidewithanytypeofcustombankingservices.
DBBLhascreatedEmployeeBankingprogramwhichallows:
Seamlessanderrorfreedistributionofsalaries
Providingemployeeswithtimelysalarypayments
Reducescashtheftandmisappropriation
Transactionsareproperlyloggedforreasyreference
Highlysecurewayofdistributingmoney
Nocashathandintheoffice,allcashfinallydistributed
throughthelargestATMnetworkinBangladesh.

Theoverall products andservicesofDBBL

32

6.2LetterofCreditTradeBusinessofDBBL

Letterofcreditisaverycommoninstrumentwidelyusedininternationaltrade.Letterof
creditcontractwherebythebuyersbankonbehalfofthebuyeriscommittedtoplacean
agreedamountofmoneyatsellersdisposalundersomeagreedtermsandconditions.

TypesofLetterofCredit

RevocableCredit:
Adocumentarycreditcanberevokedatanytimewithoutpriornoticebeneficiary
andconfirmingbank.

IrrevocableCredit:
Adocumentarycreditcanberevoked\cancelledatanytimewithpriornoticeof
beneficiaryandconfirmingbank.

ConfirmedCredit:
Attherequestofseller,thebuyercanaskforanirrevocablecredittobeconfirmed
bytheadvisingbankoranynominatedbankofissuingbank.

UnconfirmedCredit:
Anunconfirmedcreditisoneinwhichnoconfirmationofadvisingbank.

TransferableCredit:
Atransferablecreditcanbetransferableonlyifitisexpresslydesignatedas
Transferablebytheissuingbank.

NontransferableCredit:

Acredit.thatisnottransferablebythebeneficiary.
RestrictedL\C:
Negotiationofdocumentsisrestrictedtoaparticularbank.

Theoverall products andservicesofDBBL

33

 OpenCredit:
Thebeneficiarymaypresentthedocumentsfornegotiationtoanybank.

DocumentaryCredit:
Thecreditcallsforsubmission\presentationofsomedocuments.

Cleancredit:
Thecreditdoesnotcallforanypresentationofdocuments.

SightL\C:
Acreditinwhichtheissuingbankcommitstopaythebeneficiaryonthe
presentationofdocuments.

AnticipatoryCredit:
Theanticipatorycreditsmakeprovisionsforpreshipmentfinancetothebeneficiary
inanticipationofeffectingtheshipmentasperL\Cterms.

RedClauseCredit:
Generallythistypeofpreshipmentfinanceusedforpurchasingofrawmaterials.

GreenClauseCredit:
Itistypedorprintedingreeninkextensionofredclausewhichauthorizesthe
negotiatingbanktograntfinancetothebeneficiaryforstoragefacilityattheportin
additiontothepreshipmentfinance.

BacktoBackL\C:
Onecreditbacksanother.AnewcreditIopenedonthebasisofanexistingcreditin
favorofnewbeneficiary.

RevolvingCredit:
Therevolvingcreditisonewhichprovidesforcredittotheoriginalamountafterit
hasbeenutilizedandhowmanytimesitwillbeutilizedandtheperiodwithin
utilizationswillbetakingplacemustbespecifiedinthecredit.

StandbyLetterofL\C:
Acontractualagreementbetweenonebanktoanotherorbanktoitscustomersto
provideagreedamountoffundsasperarrangementsetintheagreement.

Theoverall products andservicesofDBBL

34

PartiestoLetterofCredit:

UsuallythefollowingpartiesareinvolvedinL\Coperation:

Buyer\Importer\Applicant
Seller\Exporter\Beneficiary
LCissuingbank
AdvisingBank
ConfirmingBank
NegotiatingBank
ReimbursingBank

PapersrequiredforopeningofLetterofCredit:

ValidIRC(ImportRegistrationCertificate)
TradeLicense
TIN(TaxIdentificationNumber)
VAT(ValueAddedTax)Certificate
3(Three)copiesdeclarationbytheimporterthattheyhave
paid\submittedreturnofincometaxofproceeding
MembershipCertificateofChamberofCommerce&Industry
Accounttobemaintainedwiththebank
MembershipCertificateofBGMEA(Incaseofgarmentsindustry)
BondedWarehouselicense(Incaseofexportorientedindustry)
LCA(letterofcreditauthorization)form
InsuranceCoverNote
ProformaInvoice\Indent
ApplicationforopeningL\Cdulyfilledinandsinged
IMPformdulysigned
NOCtobeobtainedfromtheirpreviousbank
Confidentialreporttobeobtainedfromtheirpreviousbank
Report\InquirytobeobtainedfromCIBofBangladeshBank
CreditReporttobeobtainedonbeneficiary
CRG(CreditRiskGrading)tobemadeincaseofbigliability

Theoverall products andservicesofDBBL

35

ImportFinance:
DBBLextendsfinancetotheimportersintheformof:

OpeningofImportL/C
CreditagainstTrustReceiptforretirementofimportbills.
Shortterm&mediumtermloansforinstallationofimportedmachineries&
productionthereof.
Paymentagainstdocument

ExportFinance:

1.PreShipmentFinance

PreShipmentfinanceintheformof:

I)OpeningofBacktoBackL/C
II)ExportCashCredit

2.PostShipmentFinance

PostShipmentfinanceintheformof:

I)Foreign/LocalDocumentaryBillsPurchase
II)ExportCreditGuarantee
III)Financeagainstcashincentive

ForeignRemittance
DBBLprovidespremiumqualityserviceforrepatriationandcollectionofremittancewith
thehelpofitsfirstclasscorrespondentsandtrainedpersonnel.Byintroducingonline
bankingserviceandbecomingaSWIFTAllianceAccessMember,whichenableitsbranches
tosendandreceivepaymentinstructiondirectlythathelpsprovidepremiumservices.
RemittanceservicesprovidedbyDBBLare:
InwardRemittance:Draft,TT
OutwardRemittance:FDD,TT,TCandCash(FC)

Theoverall products andservicesofDBBL

36


Treasury
Treasury
DBBLisequippedfortreasuryoperationthroughsubscribingReuters'sterminaland
operatinginSWIFTnetwork.Itisalsoequippedwithcompetenthumanresourcesfor
efficientdealing.
DBBLstreasuryquotecompetitiveexchangerateformajorcurrencies:
1.SpotSale/Purchase
2.ForwardSale/Purchase
3.MoneymarketInterbank&Corporate
4.SWAPS
5.ForexCommercial&NonCommercial

AccountServices
AccountServices
DBBLprovidesalltheaccountsservicesasprescribedbytheguidelinesofCentralBank
(BangladeshBank).DBBLoffercompetitiveinterestrateandprovidepremiumquality
servicesfortheaccounts.Accountservicesare:
1.ForeignCurrencyAccount
2.NonResidentForeignCurrencyDepositAccount(NFCD)
3.ResidentForeignCurrencyDepositAccount(RFCD)
4.ConvertibleandNonConvertibleTakaAccount
5.ConvertibleandNonConvertibleTakaAccount
6.NonResidentBlockedTakaAccount

Theoverall products andservicesofDBBL

37

7.0ServiceforBanks

ATMSharing:

DBBLallowsdifferentbankstoshareitslargestATMnetwork.DBBL(DBBL)donotcharge
thecustomersofotherbanks.HoweverDBBLchargeonlyTk.10/pertransactiontothe
customersbankwhereasourcurrentexpenditureisaroundTk.40/pertransaction.DBBL
areshoulderingthissubsidyaspartofourCSRactivities.
AtpresentthefollowingBanksareusingtheATMnetwork:
1.MutualTrustBankLtd.
2.StandardCharteredBank.
3.BankAsiaLtd.
4.NCCBankLimited.
5.CommercialBankOfCeylonLimited.
6.PrimeBankLimited.
7.UnitedCommercialBankLtd.
8.SoutheastBankLimited.
9.CityBank.
10.FirstSecurityBankLimited.
11.MercantileBankLimited.
12.TrustBank.
13.JamunaBankLimited.
14.ShahjalalIslamiBankLtd.

CobrandedATM:

DBBLprovidescobrandedATMboothservicetootherbank.ThesignboardoftheATM
boothiscobrandedi.e.,logoandnameofboththebanks(DBBLandotherbank)iswritten
onthesignboard.DBBLdoesnotchargeanyfeeforthetransactionsmadebythe
customersofthepartnerbankonsuchATMs.ForinstallingcobrandedATM,DBBLbearsall
kindsofinvestmentcostincludingATMMachine,CCTV,UPS,interiordecorationetc.and
partoftheoperationcostlikelinkcharge,maintenanceofATM&Booth,andconsumable
cost.Thepartnerbankprovidespremises,securityguardandcashreplenishmentservice.

Theoverall products andservicesofDBBL

38

CardPersonalization:

DBBLprovidescardpersonalizationandpreauthorizationservicetootherbank.ForCard
Personalization,DBBLprovidesthefollowingservices:
Encodingandembossingonthebasicplasticcard(EMVorNonEMV)ofotherbank.
Photoprintingonthebasiccard.
PINgenerationandprintinginsidethePINmailer.
Purchasingofplasticcard,PINmailerfortheotherbank(optional).

SwitchSharing:

DBBLoperatesnetworkofATMandPOSmachinesthatareconnectedtoitsSwitching
Softwareforprocessingoffinancialtransactions.TheSwitchingSoftwarealsoallowsother
banksandfinancialinstitutionstoroute,processandsettletheirfinancialtransactions
originatedthroughourATMandPOSusingtheirDebit/CreditCards.

Inadditiontotheaboveservices,DBBLalsoprovidePreauthorization(checkingthecard
validity,statusandPINatourSwitchend)servicesforotherBanksataminimumcharge.

ServicestoBanksoutsidethecountry:

DBBLhonorCardsofthecustomersofalltheBanksthroughouttheworld:
Allcards(VISA,VISAElectron,VISAPlus,VisaDebit,Maestro,MasterCard,Cirrus,Master
Debitetc.)issuedbydifferentBanksworldwideareacceptedatourATM/POSnetwork.

Theoverall products andservicesofDBBL

39


7.1RemittanceServicesforExchangeHouses

Atthebeginningoftheyear2005,ourBankhasbeenexertingmuchemphasisonINWARD
REMITTANCE.BythistimetheBankestablishedextensivedrawingarrangementnetwork
withBanksandExchangeCompanieslocatedintheimportantcountriesoftheworldnamely
intheUnitedArabEmirates,StateofKuwait,StateofQatar,StateofBahrain,Italy,Canada
andUnitedStatesofAmerica.

Inthemeantime,DutchBanglaBankLimitedgainedthefaithoftheBangladeshiWage
EarnersinsendingtheirhardearnedmoneytotheirrespectivebeneficiariesinBangladesh
inshortestpossibletime.ExpatriatesBangladeshiWageEarnersresidinginthosecountries
cannoweasilyremittheirhardearnedmoneytoBangladeshwithconfidence,safetyand
speed.

7.1.1DBBLWesternUnion

DBBLWesternUnionFinancialServicesInc.U.S.A.isareliablemoneytransfercompany.
DutchBanglaBankLimitedhassetupaRepresentationAgreementwithDBBLWestern
UnionFinancialServicesInc.U.S.A.ason14thFebruary2006.Millionsofpeoplehave
confidenceonDBBLWesternUnionforsendingmoneytotheirfriendsandfamily.Through
DBBLWesternUnionMoneyTransferService,BangladeshiWageEarnerscansendand
receivemoneyquicklyfromover225,000DBBLWesternUnionAgentLocationsinover197
countriesandterritoriesworldwide,onlybyvisitinganybranchesofDutchBanglaBank
LimitedinBangladesh.

Theoverall products andservicesofDBBL

40

7.1.2NameoftheExchangeCompanies

Theoverall products andservicesofDBBL

41


8.0SMEBanking

8.1SmartSMECashCredit

Purpose

TomeetupworkingcapitalrequirementofBusiness

Target
Customers

SmallorMediumEntrepreneurlike:anentity,ideallynotapubliclimited
company,doesnotemploymorethan150persons(ifitismanufacturing
concern)and25persons(ifitisatradingconcern)and25persons(ifitisa
serviceconcern)andalsofulfilsthefollowingcriteria:
Aserviceconcernwithtotalassetsatcostexcludinglandandbuilding
fromTk.50,000/toTk.10crore
Atradingconcernwithtotalassetsatcostexcludinglandandbuilding
fromTk.50,000/toTk.10crore
Amanufacturingconcernwithtotalassetsatcostexcludinglandand
buildingfromTk.50,000/toTk.20crore

LoanAmount

Minimum:TK.100,000/
Maximum:TK.5,000,000/
Clean:UptoTk.500,000/
Collateralized:UptoTk.5,000,000/

InterestRate
(Floating)

Clean:@17.00%
Collateralized:@16.00%
Collateralizedwith30%CashSecurity:@15.00%
100%cashsecurity:@TD+2%spread(consideringDBBLTD)and@14%p.a.
(consideringothercashsecurity/otherbankTD)

ProcessingFee

1%oftheSanctionedLimit.

Renewal/
Enhancement
Fee

0.50%oftheSanctionedLimit.

Theoverall products andservicesofDBBL

42

Tenure

1yearRenewable(iftotalcreditturnoverisatleast4timesofexistinglimit)

Overduecharge

Additional3%p.a.
NoEOLtobealloDBBLdwithoutapprovaloftheHeadOffice.

Stampcharges&
VAT

AllrelevantStampcharges&VAT(asperGovt.rules)

Eligible
Entrepreneur
/Owner

Nationality:Bangladeshibybirth
Experience:Asanentrepreneurmusthaveexperienceatleast2(Two)years
Age:Minimum21yearstomaximum65years
Forrenewalpurposesmaximumagemaybeconsideredupto70years

8.2SmartSMETermLoan

Purpose

TomeetupworkingcapitalrequirementofBusiness

TargetCustomers

SmallorMediumEntrepreneurlike:anentity,ideallynotapubliclimitedcompany,
doesnotemploymorethan150persons(ifitismanufacturingconcern)and25
persons(ifitisatradingconcern)and25persons(ifitisaserviceconcern)andalso
fulfilsthefollowingcriteria:
Aserviceconcernwithtotalassetsatcostexcludinglandandbuildingfrom
Tk.50,000/toTk.10crore
Atradingconcernwithtotalassetsatcostexcludinglandandbuildingfrom
Tk.50,000/toTk.10crore
Amanufacturingconcernwithtotalassetsatcostexcludinglandandbuilding
fromTk.50,000/toTk.20crore

LoanAmount

Minimum:TK.100,000/
Maximum:TK.5,000,000/
Clean:UptoTk.500,000/
Collateralized:UptoTk.5,000,000/

InterestRate
(Floating)

Clean:@17.00%
Collateralized:@16.00%
Collateralizedwith30%CashSecurity:@15.00%
100%cashsecurity:@TD+2%spread(consideringDBBLTD)and@14%p.a.

Theoverall products andservicesofDBBL

43

(consideringothercashsecurity/otherbankTD)
ProcessingFee

1%oftheSanctionedLimit.

Renewal/
EnhancementFee

0.50%oftheSanctionedLimit.

Tenure

1yearRenewable(iftotalcreditturnoverisatleast4timesofexistinglimit)

Overduecharge

Additional3%p.a.
NoEOLtobeallowedwithoutapprovaloftheHeadOffice.

Stampcharges&
VAT

AllrelevantStampcharges&VAT(asperGovt.rules)

Eligible
Entrepreneur
/Owner

Nationality:Bangladeshibybirth
Experience:Asanentrepreneurmusthaveexperienceatleast2(Two)years
Age:Minimum21yearstomaximum65years
Forrenewalpurposesmaximumagemaybeconsideredupto70years

8.3SmallShopFinancingScheme

Purpose

ThepurposeoftheloanmaybeSeasonalFinancingofinventoryorTradeReceivable
orbothtothebusinessentity

NatureofBusiness

Wholesalers,Manufacturers/AssemblersandRetailersofmachinery,accessories,
agricultureitems,etc

LoanAmount

MaximumTK.500,000/

InterestRate

@17%p.a.withquarterlyrests

ProcessingFee

@0.5%oftheloanamountbutnotlessthanTk.1,000/

Tenure

1yearRenewable

Primarysecurity

Securedbymarketablestocks

Establishment

MusthaveShopEstablishment

Theoverall products andservicesofDBBL

44

LeaseAgreement

Minimumthreeyearsofunexpiredleaseagreementoftheshop

Location

WithinthecommandareaofthebranchofDBBL

Govt.Recognition

TradeLicenseandTIN

Accountrelationship
withDBBL/other
Bank(s),ifany

SatisfactorydepositaccountwithDBBLforminimum06monthsoraccountwithany
otherbankforoneyearormore

BusinessExperience

Atleast03yearsofexperienceinthislineoftrade

Average
Inventory/stock

Valueshouldbeatleasttwicetheproposedloanamount.

Tripartite
Agreement

Landlordhastobeagreeabletosigntripartiteagreement&complyotherrequired
formalitiesincaseofleasedproperty/positionholding

Theoverall products andservicesofDBBL

45

9.0SocialActivitiesofDBBL

CorporateSocialResponsibility(CSR)

TheethosofDBBLforpursuingitsactivitiesinsocialarenahasgotfurthermomentumwithr
enthusiasmandsupport.DutchBanglaBankFoundation(DBBF)isconsistentlypursuingits
objectiveofbeingactiveinthosesocialareaswhereitisneededmost.TheFoundation
carriesoutdiversesocialandphilanthropicactivitiesinthefieldofeducation,health,
conservationofnature,creationofsocialawareness,rehabilitationofdistressedpeopleand
suchotherprogramstoredresshumansufferings.Italsopromotesdifferentsociocultural
andsportsactivities.rBoardofDirectorsinordertodischargeitscorporatesocial
responsibilitiesinagreaterperspectivecontinueditscontributionamountingto5.00%of
Bank'sprofitafterchargingloanlossprovisiontoDutchBanglaBankFoundation(DBBF).

Itisimportantthatcitizensofasocietyenjoythefullbenefitsthatsocietyoffers.Asociety,
inturn,flourisheswhenitscitizencancontributetheirfullestpotential.TheDBBLllbeingof
individualsisjeopardizewhennormaldevelopmentalprocessesareinterruptedbypersonal
crisis,poverty,unemployment,poorhealthandinadequateeducation.DutchBanglaBank
Limited(DBBL)isthefirstBangladeshiEuropeanjointventurebankinBangladeshaddresses
socialconcernsthatthreatenthestructureofsocietyandredresssocialconditionsthat
adverselyaffectthepeopleandsociety.DBBLpracticethusencompasstheprofessional
activitiesofhelpingindividuals,families,groups,organizations,andcommunitiestoenhance
orrestoretheircapacityforoptimalsocialfunctioningandofcreatingsocietalconditions
favorabletothisgoal.DutchBanglaBankFoundation(DBBF)wasestablishedon3rdJune,
2001toperformhumanitarianworkslikerehabilitationofthedestituteandneglected
portionofthesocietyspeciallygrassrootslevelpoorinrighttrack.Aimandobjectivesof
DBBFareasbellow:

AimandobjectivesofDBBF:

Healthdevelopment.
Educationdevelopment.
Spreadingtheinformationtechnology
Disastermanagement
Makingnecessarydonation

Theoverall products andservicesofDBBL

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HealthDevelopment

DBBLdistributestheTreatmentCardsto50HIV/AIDSpositivepatients.
HIV/AIDSAssistanceProgram.
SmileBrighterProgram
SupporttoACID&DowryVictims
VesicoVaginalFistula(V.V.F)operationtoimprovewomenreproductivehealth
DBBLdonatesaDNAdetectionmachinetoBangabandhuSheikhMujibMedical
University
DBBLhasdonatedanamountofTk.9.36croretoDiabeticAssociationofBangladesh
DBBLstandsbydisabledandunderprivilegedchildren
DBBLhasdonatedanEndoscopemachinetoNationalMedicalCollege&Hospital

EducationDevelopment

DBBLawardsFellowshipstopursueM.Phil,Doctoral&PostDoctoralDegree
DutchBanglaBankdonatesTk.9.73croretoDhakaUniversity
DBBLhasawardedscholarshiptomeritoriousincluding10physicaldisabledstudents
DBBLhasawardedscholarshipto200meritoriousandneedystudents
Scholarshipprogramforthemeritoriousandneedystudents
BlindEducationandRehabilitationOrganization(BERDO)
DBBLdonatesbooksforBangabandhuSheikhMujibMedicalUniversity

ITDevelopment

DutchBanglaBankLimited(DBBL)undertakesaprojectwithBASIS(Bangladesh
AssociationofSoftwareandInformationServices)toawardthebestITusesby
Bangladeshicompanies
DBBLandBASISorganizedITawardgivingceremonyinthisregard.TheawardCeremony
washeldon30thNovember2005,whichwasthedaybeforelastdayofBASISSOFT
EXP02005(November27December01,2005).Thiswasagalaevening(withdinnerand
culturalprogram)attendedbyaround700dignitariesincludinggovernmenthighofficials
&policymakers,corporateheads,representativesfromdevelopmentagencies,ITpolicy
makers,academiciansandtheITindustrymembers.Inthisregards,DBBL'scontribution
insupportingthiseventwas50%oftheestimatedcostwithTk.6.25Lac.

Theoverall products andservicesofDBBL

47

DisasterManagement

DBBLhasdonatedTk.25lakhforthevictimsofdevastatinglandslidesinChittagongDBBL
donates130bundlesofGCIsheetstoNoakhalidistrictDBBLdonates700bundlesofhigh
gradeGCIsheetstoGaibandhaandRangpurdistrictsDBBLhasdistributedblanketsamong
thecoldaffectedpeople.

Donationtodifferenceorganizations

Tk.4croreforsettingupamodemcancerhospitaltoAhsaniaMissionCancer
Society.
Tk.1croreforsettingupamoderncancerhospitaltoBangladeshCancerSociety.
Tk.1.20croreforsettingupapediatrichospitaltoprovideservicetolowincome
peoplewhose30%willbefreeandrestwillbeatlowcost.
Tk.90lactokidneyfoundationforsettingupOperationTheater.

10.0Conclusion

DBBL,oneofthemostpopularbandsinbankingsector,providesitsservicesunder
differentiatingbrandselements.Ithassufficientbrandelementswhichareactuallyneeded
tobuildabrandofbandingservices.Itiscontinuouslychangingitsbrandingstrategiesto
keepitatdesirableproductlifecyclestagethatis,atgrowthstage.Toretainitspopularity
andtogainthehighestpopularityittriestomanageitsbrandcrisisaseffectivelyaspossible.
AndDBBLisabletotakethefuturechallengetogainmorecustomersandpromisedtomake
theirproductsmoreappreciableandtomaintaintheirexcellentservices.

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48

Bibliography

WebsiteofDBBL:http://www.dutchbanglabank.com
AnnualReportofDBBL.

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