11/11/2014

Document 250262.1

RDA - Health Check / Validation Engine Guide (Doc ID 250262.1)

Modified: 09-Sep-2014

Type: DIAGNOSTIC TOOLS

APPLIES TO:
OSS Support Tools - Version 8.05 and later
Oracle Database - Enterprise Edition - Version 10.2.0.3 to 12.1.0.1 [Release 10.2 to 12.1]
Oracle Applications Technology Stack - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Oracle Database - Enterprise Edition - Version 9.2.0.8 to 9.2.0.8 [Release 9.2]
Information in this document applies to any platform.

MAIN CONTENT
RDA - HCVE Users' Guide and Available Rule Sets

RDA - HCVE USERS' GUIDE AND AVAILABLE RULE SETS

RDA Documentation Links
Getting Started

FAQ

Man Pages

Troubleshooting Guide

Training

RDA Documentation
Index

In This Document
Overview
Available Rulesets
Download HCVE/RDA
Installation Instructions

Running HCVE/RDA - Unix/Windows

Report Feedback
Terms of Use

HCVE Overview

Note: Please carefully review installation and execution instructions below. Prior standalone HCVE engine and
rulesets is no longer available, the latest Health Check Validation Ruleset have now become part of RDA (Remote
Diagnostic Agent) framework.

The HCVE rule engine is a tool that runs inside Remote Diagnostic Agent Framework.

Functional Overview
The purpose of HCVE is to provide a generic engine to execute assessment checks for customers and on the Oracle
server side environment using very abstract rules provided by the product experts. These abstract rules are visible to
the global support community and customers via our knowledge content repository. The methodology is patterned after
work related to ANSI organization.
The Validation rules engine was built for the following reasons:
Develop and deploy solutions in short period of time
https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

1/11

11/11/2014

Document 250262.1

Provide the ability to gather environmental and system trace and configuration data based on the outcome of
conditional validation tests.
Develop an architecture where support services derived rules can be easily managed and extended under a
common framework.
Provide built-in self dependencies for all Rules and Rule sets (for example, prologue header information related
to required input and output.)
Develop a re-usable macro finite state language API that can be used in assessment testing frameworks.

HCVE Rule sets

There is currently a limited number of rule sets / tests available covering following Supported Oracle products.
The full collection of the most recent rule sets are are part of the RDA package which can be downloaded from here,
see below on how to run HCVE from within RDA.

Available Rule Sets

APPS Aebs11510_aix

Oracle E-Business Suite Release 11i (11.5.10) Preinstall (AIX)

APPS Aebs11510_hp

Oracle E-Business Suite Release 11i (11.5.10) Preinstall (HP-UX)

APPS Aebs11510_lin

Oracle E-Business Suite Release 11i (11.5.10) Preinstall (Linux x86 and x86_64)

APPS Aebs11510_sol

Oracle E-Business Suite Release 11i (11.5.10) Preinstall (Solaris)

APPS Aebs1211_aix

Oracle E-Business Suite Release 12 (12.1.1) Preinstall (AIX)

APPS Aebs1211_hp

Oracle E-Business Suite Release 12 (12.1.1) Preinstall (HP-UX)

APPS Aebs1211_lin

Oracle E-Business Suite Release 12 (12.1.1) Preinstall (Linux x86 and x86_64)

APPS Aebs1211_sol

Oracle E-Business Suite Release 12 (12.1.1) Preinstall (Solaris)

APPS Aebs122_aix

Oracle E-Business Suite Release 12 (12.2.0) Preinstall (AIX)

APPS Aebs122_hp

Oracle E-Business Suite Release 12 (12.2.0) Preinstall (HP-UX)

APPS Aebs122_lin

Oracle E-Business Suite Release 12 (12.2.0) Preinstall (Linux x86_64)

APPS Aebs122_sol

Oracle E-Business Suite Release 12 (12.2.0) Preinstall (Solaris)

CGBU Ancc001_sol

Network Charging and Control Preinstallation (Solaris)

CGBU Pncc44db_gen

Network Charging and Control Database Post Installation (Generic)

CGBU Pncc44os_sol

Network Charging and Control 4.4 and later System Post Installation (Solaris)

DB

Adb10r1_aix

Oracle Database 10g R1 (10.1.0) Preinstall (AIX)

DB

Adb10r1_hp

Oracle Database 10g R1 (10.1.0) Preinstall (HP-UX)

DB

Adb10r1_lin

Oracle Database 10g R1 (10.1.0) Preinstall (Linux)

DB

Adb10r1_mac

Oracle Database 10g R1 (10.1.0) Preinstall (Mac OS X)

DB

Adb10r1_osf

Oracle Database 10g R1 (10.1.0) Preinstall (DEC_OSF)

DB

Adb10r1_sol

Oracle Database 10g R1 (10.1.0) Preinstall (Solaris)

DB

Adb10r2_aix

Oracle Database 10g R2 (10.2.0) Preinstall (AIX)

DB

Adb10r2_hp

Oracle Database 10g R2 (10.2.0) Preinstall (HP-UX)

DB

Adb10r2_lin

Oracle Database 10g R2 (10.2.0) Preinstall (Linux)

DB

Adb10r2_sol

Oracle Database 10g R2 (10.2.0) Preinstall (Solaris)

DB

Adb11r1_aix

Oracle Database 11g R1 (11.1.0) Preinstall (AIX)

DB

Adb11r1_hp

Oracle Database 11g R1 (11.1.0) Preinstall (HP-UX)

DB

Adb11r1_lin

Oracle Database 11g R1 (11.1) Preinstall (Linux)

DB

Adb11r1_sol

Oracle Database 11g R1 (11.1.0) Preinstall (Solaris)

DB

Adb11r2_aix

Oracle Database 11g R2 (11.2.0) Preinstall (AIX)

DB

Adb11r2_hp

Oracle Database 11g R2 (11.2.0) Preinstall (HP-UX)

https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

2/11

11/11/2014

Document 250262.1

DB

Adb11r2_lin

Oracle Database 11g R2 (11.2.0) Preinstall (Linux)

DB

Adb11r2_sol

Oracle Database 11g R2 (11.2.0) Preinstall (Solaris)

DB

Adb11r2_win

Oracle Database 11g R2 (11.2.0) Preinstall (Windows)

DB

Adb12r1_aix

Oracle Database 12c R1 (12.1.0) Preinstallation (AIX)

DB

Adb12r1_hp

Oracle Database 12c R1 (12.1.0) Preinstallation (HP-UX)

DB

Adb12r1_lin

Oracle Database 12c R1 (12.1.0) Preinstallation (Linux)

DB

Adb12r1_sol

Oracle Database 12c R1 (12.1.0) Preinstallation (Solaris)

DB

Adb12r1_win

Oracle Database 12c R1 (12.1.0) Preinstallation (Windows)

DB

Pdg_gen

Data Guard Postinstall (Generic)

DB

Prac_lin

RAC 10G DB and OS Best Practices (Linux)

OFM Aiam1112_aix

Oracle Identity and Access Management PreInstall Check: Oracle Identity and Access
Management 11g Release 2 (11.1.2) AIX

OFM Aiam1112_hp

Oracle Identity and Access Management PreInstall Check: Oracle Identity and Access
Management 11g Release 2 (11.1.2) HP-UX

OFM Aiam1112_lin

Oracle Identity and Access Management PreInstall Check: Oracle Identity and Access
Management 11g Release 2 (11.1.2) Linux

OFM Aiam1112_sol

Oracle Identity and Access Management PreInstall Check: Oracle Identity and Access
Management 11g Release 2 (11.1.2) Solaris

OFM Aiam1112_win

Oracle Identity and Access Management PreInstall Check: Oracle Identity and Access
Management 11g Release 2 (11.1.2) Windows

OFM Aoas0904_aix

OAS PreInstall Check: Application Server 10g R1 (9.0.4) AIX

OFM Aoas0904_hp

OAS PreInstall Check: Application Server 10g R1 (9.0.4) HP-UX

OFM Aoas0904_lin

OAS PreInstall Check: Application Server 10g R1 (9.0.4) Linux

OFM Aoas0904_sol

OAS PreInstall Check: Application Server 10g R1 (9.0.4) Solaris

OFM Aoas1012_hp

OAS PreInstall Check: Application Server 10g R2 (10.1.2) HP-UX

OFM Aoas1012_lin

OAS PreInstall Check: Application Server 10g R2 (10.1.2) Linux

OFM Aoas1012_sol

OAS PreInstall Check: Application Server 10g R2 (10.1.2) Solaris

OFM Aoas1013_lin

OAS PreInstall Check: Application Server 10g R3 (10.1.3) Linux

OFM Aofm1111_aix

OFM PreInstall Check: Oracle Fusion Middleware 11g R1 (11.1.1) AIX

OFM Aofm1111_hp

OFM PreInstall Check: Oracle Fusion Middleware 11g R1 (11.1.1) HP-UX

OFM Aofm1111_lin

OFM PreInstall Check: Oracle Fusion Middleware 11g R1 (11.1.1) Linux

OFM Aofm1111_sol

OFM PreInstall Check: Oracle Fusion Middleware 11g R1 (11.1.1) Solaris

OFM Aofm1111_win

OFM PreInstall Check: Oracle Fusion Middleware 11g R1 (11.1.1) Windows

OFM Aofr1112_aix

Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g Release 2
(11.1.2) AIX

OFM Aofr1112_hp

Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g Release 2
(11.1.2) HP-UX

OFM Aofr1112_lin

Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g Release 2
(11.1.2) Linux

OFM Aofr1112_sol

Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g Release 2
(11.1.2) Solaris

OFM Aofr1112_win

Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g Release 2
(11.1.2) Windows

OFM Aoim1014_aix

IDM PreInstall Check: Identity Management 10g (10.1.4) AIX

OFM Aoim1014_hp

IDM PreInstall Check: Identity Management 10g (10.1.4) HP-UX

OFM Aoim1014_lin

IDM PreInstall Check: Identity Management 10g (10.1.4) Linux

OFM Aoim1014_sol

IDM PreInstall Check: Identity Management 10g (10.1.4) Solaris

https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

3/11

11/11/2014

Document 250262.1

OFM Apda_gen

Portal PreInstall Check: Oracle Portal Generic

OFM Pfrm11_gen

Oracle Forms 11g Post Installation (Generic)

OFM Poc4j_gen

OC4J PostInstall Check: Oracle Containers for J2EE 10g (10.1.x) Generic

OFM Posb111_gen

OSB PostInstall Check: Service Bus 11g and Later Generic

OFM Ppda_gen

Portal PostInstall Check: Oracle Portal Generic

OFM Psoa11_gen

SOA PostInstall Check: Service-Oriented Architecture 11g and Later Generic

OFM Pwls10_gen

WLS PostInstall Check: WebLogic Server 11g (10.3.x) Generic

OFM Pwls12_gen

WLS PostInstall Check: WebLogic Server 12c (12.x) Generic

BI

Abi1111_gen

BIEE PreInstall Check: Business Intelligence Enterprise Edition 11g (11.1.1) Generic

BI

Aepm1112c_win EPM PreInstall Check: Enterprise Performance Management Client (11.1.2) Windows

BI

Aepm1112s_gen EPM PreInstall Check: Enterprise Performance Management Server (11.1.2) Generic

Additional new Oracle products will be supported in future releases. We are constantly enhancing and refining
HCVE/RDA, so make sure you have the latest version!

Download
The first step in order to utilize is the HCVE framework is to download the latest version of Remote Diagnostic Agent
from Knowledge Article 314422.1.

Installation Instructions
Instructions for Installing RDA - UNIX type operating systems
1. Choose or create a directory/area that will be used exclusively for RDA on your Unix server. Make sure you have
ample space for RDA output (~150MB) in that location you have chosen. It does not matter where you
create this directory or what it is named, but it should be owned by the same user that will run RDA. Do notuse
a directory that contains an older version of RDA unless you have deleted the older version of RDA first; if need
be prior setup files can be reused.
Note: Each rda package (.zip, .tar, and .tar.gz) will create a directory named " rda" containing all files
for you when you extract it.
2. FTP the downloaded rda.tar, rda.tar.gz, or rda.zip file to your Unix server in binary mode and place it in the
directory chosen in step 1.
3. Extract the tar or .tar.gz archive contents into a new directory (don't create a directory called "rda"),
preserving the directory structure of the archive. Do not extract into a directory that contains an older RDA
version.
Example:
tar xvf rda.tar
or
gunzip rda.tar.gz
tar xvf rda.tar
or
unzip rda.zip

Note: Each rda package (.zip, .tar, and .tar.gz) will create a directory named " rda" containing all files
for you when you extract it.
https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

4/11

11/11/2014

Document 250262.1

4. Make sure the RDA command (rda.sh and rda.pl, noted as <rda> from now on) is executable. To verify, enter
the following command:
chmod +x <rda>
5.
Note: Do not extract the contents of the RDA archive (rda.tar and rda.tar.gz) on a Windows client first.
If you do, you will have to remove the ^M characters from the end of each line in all of the shell scripts in
order for them to run. You can verify the RDA installation using the following command:
<rda> -cv

Instructions for Installing RDA - Microsoft Windows based operating systems

1. Choose or create a directory/area that will be used exclusively for RDA on your server. Make sure you have
ample space for RDA output (~150MB) in that location you have chosen. It does not matter where you
create this directory or what it is named, but it should be owned by the same user that will run RDA. Do not
use a directory that contains an older version of RDA unless you have deleted the older version of RDA first; if
need be prior setup files can be reused.
2. FTP the downloaded rda.zip file to your Unix server in binary mode and place it in the directory chosen in step
1.
3. Extract the .zip archive contents into a new directory (don't create a directory called "rda"), preserving the
directory structure of the archive. Do not extract into a directory that contains an older RDA version.
Example:
unzip *.zip

Note: Each rda package (.zip) will create a directory named " rda" containing all files for you when you
extract it.

Running HCVE from the RDA framework

Note: It is impossible to tell how long HCVE will take to execute, as it depends on many variables, such as system
activity, the options chosen, network settings, etc. On an average system, HCVE rule set should takes just a few
minutes to run. Most scripts are designed to stop if for some reason they cannot complete within 30 seconds, (for
example, the lsnrctl status command will stop if the listener is hung.) It is not unusual for HCVE rules to take 15
minutes or more on a very busy server.

Instructions for UNIX type operating systems:

1. Before you begin: Log on as the UNIX user that will own the Oracle installation. On some operating systems,
https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

5/11

11/11/2014

Document 250262.1

this user will not have the necessary permissions to run all of the commands and utilities called by RDA (e.g.
sar, top, vmstat, etc). If you are running RDA to assist in resolving a tar, the analyst will most likely need the
information pertaining to the Oracle owner.
Note: If you use su to connect to root or a privileged user, do not use "su -" as the minus resets the
environment.
2. Select the RDA command line script that you will be using, either:
rda.sh Use this command if Perl is not available.
rda.pl Use the following command to verify Perl is installed and available in the path:
perl -V
Inspect the command output, checking that '.' (i.e. the current directory) is present in @INC section.

Note: The RDA command you selected above is represented as <rda> in the rest of this procedure.
Therefore substitute rda.sh, rda.pl, or perl rda.pl
in place of <rda>.
3. The data collection requires an initial setup to determine which information should be collected. Enter the
following command to initiate the set up:
<rda> -T hcve
Including the dot ensures that RDA is executed from the local directory.
4. At this point, you should see a list of HCVE rules sets that are available for your operating system, just select
the test you want to perform. For Example, for a Linux x86 operating system you would see:

[test]$ perl rda.pl -T hcve

Processing HCVE tests ...
Available Pre-Installation Rule Sets:
1. Oracle Database 10g R1 (10.1.0) Preinstall (Linux)
2. Oracle Database 10g R2 (10.2.0) Preinstall (Linux)
3. Oracle Database 11g R1 (11.1) Preinstall (Linux)
4. Oracle Database 11g R2 (11.2.0) Preinstall (Linux)
5. Oracle Database 12c R1 (12.1.0) Preinstallation (Linux)
6. OAS PreInstall Check: Application Server 10g R2 (10.1.2) Linux
7. OAS PreInstall Check: Application Server 10g R3 (10.1.3) Linux
8. FMW PreInstall Check: Fusion Middleware 11g R1 (11.1.1) Linux
9. Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g
Release 2 (11.1.2) Linux
10. Portal PreInstall Check: Oracle Portal Generic
11. IDM PreInstall Check: Identity Management 10g (10.1.4) Linux
12. BIEE PreInstall Check: Business Intelligence Enterprise Edition 11g
(11.1.1) Generic
13. EPM PreInstall Check: Enterprise Performance Management Server (11.1.2)
Generic
14. Oracle E-Business Suite Release 11i (11.5.10) Preinstall (Linux x86 and
x86_64)
15. Oracle E-Business Suite Release 12 (12.1.1) Preinstall (Linux x86 and
x86_64)
16. Oracle E-Business Suite Release 12 (12.2.0) Preinstall (Linux x86_64)

https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

6/11

11/11/2014

Document 250262.1

Available Post-Installation Rule Sets:

17. RAC 10G DB and OS Best Practices (Linux)
18. Data Guard Postinstall (Generic)
19. WLS PostInstall Check: WebLogic Server 11g (10.3.x) Generic
20. WLS PostInstall Check: WebLogic Server 12c (12.x) Generic
21. Portal PostInstall Check: Oracle Portal Generic
22. OC4J PostInstall Check: Oracle Containers for J2EE 10g (10.1.x) Generic
23. SOA PostInstall Check: Service-Oriented Architecture 11g and Later
Generic
24. OSB PostInstall Check: Service Bus 11g and Later Generic
25. Oracle Forms 11g Post Installation (Generic)
26. Network Charging and Control Database Post Installation (Generic)
Enter the HCVE rule set number or 0 to cancel the test
Hit "Return" to accept the default (0)
>

5. Once you select a test the step above you will see the test results on the screen. The test results are also
written to a HTML file that is located in the RDA output directory. You can review the test results by using a
Web Browser to open the following file located in:

Test "Oracle Database 10g R1 (10.1.0) Preinstall (Linux)" executed at 09-Jun-2014

13:36:28
Test Results
~~~~~~~~~~~~
ID
======
A00010
A00020
A00030
A00040
A00050
A00060
A00070
A00080
A00100
A00110
A00120
A00130
A00140
A00150
A00160
A00170
A00180
A00190
A00200
A00203
A00204
A00205
A00208
A00209
A00212
A00213
A00214
A00220
A00230

NAME
====================
OS Certified?
User in ``/etc/passw
Group in ``/etc/grou
Enter ORACLE_HOME
ORACLE_HOME Valid?
O_H Permissions OK?
Umask Set to 022?
LDLIBRARYPATH Unset?
Other O_Hs in PATH?
oraInventory Permiss
Temp Adequate?
Swap (in MB)
RAM (in MB)
Swap OK?
Disk Space OK?
Kernel Parameters OK
Got Software Tools?
ulimits OK?
OL4 RPMs OK?
RHEL21 RPMs OK?
RHEL3 RPMs OK?
RHEL4 RPMs OK?
SLES8 RPMs OK?
SLES9 RPMs OK?
Patch 3006854 Instal
LD_ASSUME_KERNEL Set
ip_local_port_range
Tainted Kernel?
Other OUI Up?

RESULT
=======
PASSED
PASSED
PASSED
RECORD
PASSED
PASSED
PASSED
PASSED
FAILED
PASSED
PASSED
RECORD
PASSED
PASSED
PASSED
PASSED
PASSED
FAILED
FAILED
SKIPPED
SKIPPED
SKIPPED
SKIPPED
SKIPPED
SKIPPED
SKIPPED
PASSED
PASSED
PASSED

VALUE
==========================================
Adequate
userOK
GroupOK
/u01/app/oracle/product/11.2.0/dbhome_2
OHexists
CorrectPerms
UmaskOK
UnSet
OratabEntryInPath
oraInventoryOK
TempSpaceOK
3775
3540
SwapOK
DiskSpaceOK
KernelOK
ld_nm_ar_make_found
MaxLockMemTooSmall
[openmotif21 2.1.30-11.0.1.RHEL4.6] f...
NotRedHat
NotRedHat
NotRedHat
NotSuSE
NotSuSE
NotRequired
NotRedHat
RangeOK
NotVerifiable
NoOtherOUI

https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

7/11

11/11/2014

Document 250262.1

Result file: output/collect/DB_HCVE_A_DB10R1_lin_res.htm

Result file: output/collect/DB_HCVE_A_DB10R1_lin_res.htm

6. If the HCVE test was generated to assist in resolving a Service Request, send the report to Oracle Support by
uploading the file via My Oracle Support. If FTP'ing the file, please be sure to FTP in BINARY format. Do not
rename the file, as the file name helps Oracle Support quickly identify that RDA output is attached to the
service request.

Instructions for Microsoft Windowsbased operating systems

==================================================================
1. Select the RDA command line to confirm RDA is configured:
<rda> -cv
Should check for issues and the results should be "No issues found".
2. The data collection requires an initial setup to determine which information should be collected. Enter the
following command to initiate the set up:
<rda> -T hcve
Including the dot ensures that RDA is executed from the local directory.
3. At this point, you should see a list of HCVE rules sets that are available for your operating system, just select
the test you want to perform. For Example, for a MS Windows operating system you would see:

D:\RDA-Downloads\rda_ocm_win_x86-110225\rda>rda.cmd -T hcve
Processing HCVE tests ...
Available Pre-Installation Rule Sets:
1. Oracle Database 11g R2 (11.2.0) Preinstall (Windows)
2. Oracle Database 12c R1 (12.1.0) Preinstallation (Windows)
3. FMW PreInstall Check: Fusion Middleware 11g R1 (11.1.1) Windows
4. Oracle Forms and Reports PreInstall Check: Oracle Forms and Reports 11g
Release 2 (11.1.2) Windows
5. Portal PreInstall Check: Oracle Portal Generic
6. BIEE PreInstall Check: Business Intelligence Enterprise Edition 11g
(11.1.1) Generic
7. EPM PreInstall Check: Enterprise Performance Management Server (11.1.2)
Generic
8. EPM PreInstall Check: Enterprise Performance Management Client (11.1.2)
Windows
Available Post-Installation Rule Sets:
9. Data Guard Postinstall (Generic)
10. WLS PostInstall Check: WebLogic Server 11g (10.3.x) Generic
11. WLS PostInstall Check: WebLogic Server 12c (12.x) Generic
12. Portal PostInstall Check: Oracle Portal Generic
13. OC4J PostInstall Check: Oracle Containers for J2EE 10g (10.1.x) Generic
14. SOA PostInstall Check: Service-Oriented Architecture 11g and Later
Generic
15. OSB PostInstall Check: Service Bus 11g and Later Generic
16. Oracle Forms 11g Post Installation (Generic)
17. Network Charging and Control Database Post Installation (Generic)
Enter the HCVE rule set number or 0 to cancel the test
https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

8/11

11/11/2014

Document 250262.1

Hit "Return" to accept the default (0)

>

4. Once you select a test the step above you will see the test results on the screen. The test results are also
written to a HTML file that is located in the RDA output directory. You can review the test resultsby using a
Web Browser to open the following file located in:
Example of a HCVE pre-install result file-name:
output\collect\DB_HCVE_A_DB11R2_win_res.htm

5. If the HCVE test was generated to assist in resolving a Service Request, send the report to Oracle Support by
uploading the file via My Oracle Support. If FTP'ing the file, please be sure to FTP in BINARY format. Do not
rename the file, as the file name helps Oracle Support quickly identify that RDA output is attached to the
service request.
==================================================================

Special Note on the Output Directory

To limit security vulnerabilities, the permissions of the RDA output directory should be set as restrictive as possible.
The output directory could contain sensitive configuration information and, when no other mechanism is available,
temporary data collection files.

Viewing Output Files

RDA output is not encrypted and can be viewed by anyone. You can view the RDA report files using almost any web
browser (i.e by opening the output\collect\DB_HCVE_A_DB11R2_win_res.htm in this scenario). We
recommend using Mozilla 1.x ( or Higher), Netscape 4.x (or higher), or Internet Explorer 4.x (or higher).

Reporting Problems or Feedback

Note: If you have issues with the Remote Diagnostic Agent (RDA) , please file a Service Request via My Oracle
Support by selecting OSS Support Tools from the product list of values on the Create a SR screen (OSS is above
Oracle in the product list). Then select the "*Remote Diagnotic Agent (RDA) Issue*" as the problem type and
complete the SR.
Please DO NOT let an RDA issue prevent you from progressing on your technical issue that you are running RDA
for. Please inform the engineer that owns your technical issue that you are having trouble with RDA and request
that he/she give you instructions on collecting necessary data manually to resolve the issue. RDA is designed to
speed up the resolution time of technical issues and we do not want it to interfere with resolution. However, it is
important that we get the RDA issues resolved so that it can be used to help speed up resolution for future
technical issues.

COPYRIGHT NOTICE
Copyright (c) 2002, 2014, Oracle and/or its affiliates. All rights reserved.
https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

9/11

11/11/2014

Document 250262.1

TRADEMARK NOTICE
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their
respective owners.

LEGAL NOTICES AND TERMS OF USE

By downloading and using RDA, you agree to the following: Warranties and Disclaimers.

DOCUMENTATION ACCESSIBILITY
Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users
that are disabled. To that end, our documentation includes features that make information available to users of
assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the
disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other
market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of
our customers. For more information, visit the Oracle Accessibility Program Web site at
http://www.oracle.com/accessibility/
Accessibility of Code Examples in Documentation
Screen readers may not always correctly read the code examples in this document. The conventions for writing code
require that closing braces should appear on an otherwise empty line; however, some screen readers may not always
read a line of text that consists solely of a bracket or brace.
Accessibility of Links to External Web Sites in Documentation
This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or
control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.
Deaf/Hard of Hearing Access to Oracle Support Services
To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at
1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support
according to the Oracle service request process. Information about TRS is available at
http://www.fcc.gov/cgb/consumerfacts/trs.html , and a list of phone numbers is available at
http://www.fcc.gov/cgb/dro/trsphonebk.html.
FOLDER:CRMOD.Reserved Folder for Orion Data TOPIC:Reserved Topic for Orion Data DOCUMENT-ID:250262.1
ALIAS: SOURCE:AWIZ DOCUMENT-TYPE:DIAGNOSTIC TOOLS ZCXNTECH TITLE:RDA 4 - Health Check / Validation
Engine Guide IMPACT:LOW SKILL-LEVEL:CASUAL 09 STATUS:PUBLISHED DISTRIBUTION:EXTERNAL ZCXPUBLIC
ZCXCURRENT AUTHOR:AGEBBERT.AU AUTHOR:EMOORHOUS.US AUTHOR:HSPATEL.US AUTHOR:JJUSTISO.US
AUTHOR:LDENS.BE AUTHOR:RPBOWMAN.US KEYWORD:HCVE KEYWORD:DIAGNOSTIC KEYWORD:RDA PRODID--1
COMPONENT: MINVER: MAXVER: PORTID-0 FDRSEG-1066 FDRSEG-1067

REFERENCES
NOTE:414966.1
NOTE:330364.1
NOTE:330344.1
NOTE:225559.1

Remote Diagnostic Agent (RDA) - RDA Documentation Index

Remote Diagnostic Agent (RDA) - Main Man Page
Remote Diagnostic Agent (RDA) - Training
SET Script Disclaimer Statement

https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

10/11

11/11/2014

NOTE:250262.1
NOTE:330362.1
NOTE:330363.1
NOTE:314422.1

Document 250262.1

RDA - Health Check / Validation Engine Guide

Remote Diagnostic Agent (RDA) - Troubleshooting Guide
Remote Diagnostic Agent (RDA) - FAQ
Remote Diagnostic Agent (RDA) - Getting Started

https://support.oracle.com/epmos/faces/DocContentDisplay?_adf.ctrl-state=ru2y64v9v_185&id=250262.1

11/11