JEFFREY TAYLOR

89 Ridge Rd • Wheatley Heights, NY 11798

Home: 631-920-7338 • Cell: 917-553-3371 • Jeff.taylor210@yahoo.com

TELECOMMUNICATIONS ENGINEER

Extensive experience in the telecommunications industry that includes engineering,

installations and customer service in high-pressured environments. Ability to convey
complex, technical concepts to non-technical people. Reputation for performing well
under pressure with excellent leadership, communication, customer service, and
problem-solving skills. Takes “ownership” of every project and sees it through to
resolution.

KEY QUALIFICATIONS
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• Extensive knowledge of NEC PBX phone systems

• Formal industry training and widespread on-the-job experience as a Lead Technician
and Project Manager.
• Strong time management skills; highly organized, self-directed and efficient;
consistently meets stringent
deadlines.
• Excellent interpersonal skills; team player recognized for talent in establishing and
maintaining solid
relationships with co- workers, subcontractors, and management.
• Unparalleled customer service and support, and extensive user and technician
training experience.
• Ability to quickly and appropriately troubleshoot and repair problems onsite.
• Experience as inside/field technician installing phone, voicemail, voice recording,
video conference systems.

TECHNICAL SKILLS/CERTIFICATIONS
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Hardware: NEC 2000 IVS Installation Operation and Maintenance, NEC 2400 ICS
Installation Operation and Maintenance, Teleplus 616, 1648, 2400 ICS, 2400 IMX,
2000 Advance, Neaxmail 2000, IVS2 and 1000 IVS.

Software: Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint)

Certified in BT, Turret, Profile Interface, Telplus 616, 1648, NEC 1400, IMS, 2000 IVS,
2400 IMG, 2400 MMG, 2400 ICS, 2400 IMX, 2000 Advance, Neaxmail, 2000 IVS2 and
1000 IVS.

PROFESSIONAL EXPERIENCE
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ITG, Inc. - New York, NY

2001- 2009
Senior Telecoms Engineer
 Team lead for Telecom group and worked closely with Desktop Support and Call

Center.
  Managed NEC PBX phone systems and voice-mail systems in NY, Boston,
California, Chicago offices.
 Managed and maintained BT Syntegra Turret and NICE recording systems in NY

and Boston.
 IPTV: maintained satellite broadcast feed, helped network group to manage

VBrick receivers.
 Managed and maintained billing for data and voice circuits.

 Responsible for CISCO voice conference bridge: maintained and installed updates,

set up conferences.
 Installed and managed POLYCOM video conference systems in all 9 global offices.

 Personally designed and set up 5-digit global dialing for international network,
realizing significant savings by
performing the job in-house

JEFFREY TAYLOR
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Birns Telecommunications - New York, NY

1996–2001
Installations & Service Technician
 Responsibilities included installing large telephone systems and voice mail.

 Maintained existing telephone systems and equipment.

 Supervised on-call technicians.

 Programmer and main contact for technical support staff.

 Provided user training.

 Hired for experience that enabled company to compete for and win large
installations.

NEC/BCS East - New York, NY 1990–

1995
Customer Service Technician
 Responsibilities included installing cables and telephones.

 Maintained existing telephone equipment.

 Foreman for complex add-on projects.

 Maintained inventory and routine paperwork.

 Programmed customer database.

TelPlus, Inc. - Queens, NY 1985–

1989
M.A.C. Technician
 Responsibilities included installing phones and cables, maintaining existing
telephone systems and databases.