Cod

Description

Eb0
1

Object failed validation

When Error Occurs

After the LED displays dl, indicating validation

Action Required

Contact Cable Company

check failed
Eb0
2

Download time-out

After cycling twice through the OOB

frequencies

None

Eb0
3

Flash erase failed

After software object download complete

and EF is displayed

Contact Cable Company and have box replaced

Eb0
4

Flash programming
failed

After software object download complete

and FP is displayed

Contact Cable Company

Eb0
5

Invalid DLC frequency

After the LED displays dl, indicating

validation check failed

Contact Cable Company

Eb0
6

Hardware initialization
failed

After plugging the set-top into an electrical

outlet to begin the boot cycle

Contact Cable Company and have box replaced

Eb0
7

Object failed validation

After software object download complete

Contact Cable Company

and FP is displayed

---------------------------------------

--------------------------------------------

After a successful software object

download and the set-top is reset

No action required because the set-top repeats the software

object download

Eb0
8

Reserved for future use

Eb0
9

Check failed

Reset within two minutes of a complete

software object download

No action required because the set-top repeats the software

object download process

Eb1
0

SUDB recreation

After plugging the set-top into an electrical

outlet to begin the boot cycle

None

Eb11

Failed to lock OOB

frequency

After cycling twice through the OOB

frequencies (LED then displays Eb 02
indicating the software object download
was unsuccessful)

Ensure proper cable

connections

Eb1
2

No COAC message
received

After cycling twice through the OOB

frequencies (LED then displays Eb 02
indicating the software object download
was unsuccessful)

Contact Cable Company

Eb1
3

No DLC message
received

After cycling twice through the OOB

frequencies (LED then displays Eb 02
indicating the software object download
was unsuccessful)

Contact Cable Company

Eb1
4

Bad object type of

class

After the LED displays dl, indicating failed

during attempted download

Contact Cable Company

Eb1

No matching Platform

After cycling twice through the OOB

Contact Cable Company

ID found

frequencies (LED then displays Eb 02

indicating the software object download
was unsuccessful)

Eb1
8

Object size mismatch

After the LED displays dl, indicating failed

during attempted download

Contact Cable Company

Eb1
9

Object size failed range

check

After the LED displays dl, indicating failed

during attempted download

Contact Cable Company

Eb2
0

Invalid SUDB pointer

After plugging the set-top into an electrical

outlet to begin the boot cycle

None