Joseph Sgroe

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Johns Creek, GA 30005 | Home: (678) 393-8954 | Cell: (678) 677-3376
LinkedIn - http://www.linkedin.com/in/josephsgroe/ | Twitter - @JoeSgroe | Email:joesgroe@gmail.com
PROFESSIONAL EXPERIENCE
DataCentric, LLC - Atlanta, GA
April 2007 December 2014

IT Director, Project manager | General Manager | IT Business Analyst

Upon starting with the company in April 2007, I began managing engineers that provided support and
guidance for clients in all aspects of their IT infrastructure and applications. Provide profit contribution by
managing staff; establishing and accomplishing business objectives and managing budgets
Responsible for the selection and implementation of the managed services that we provided to clients
Design and develop process improvements and procedure manuals for training in all areas of the company
Responsible for all day to day functions which include accounting, billing, collections, customer service,
and management of all employees
Researched and would implement all new services/ applications (cloud or on premise) and managed all
vendors associated with the services/applications
Independently implemented the Connectwise PSA ticketing/ billing system
Managed/ installed over 400 windows XP/7/8 user end points and 100 Windows 2003/2008/2012 servers,
applying patches, new releases, and upgrades as applicable
Installed and Managed several 2003/2007/2010 Microsoft Exchange servers
Implemented and migrated Exchange servers to hosted exchange environment or Google apps for work
environment
Coordinated efforts by establishing procurement, production, marketing, field, and technical services
policies and practices
Build company image by collaborating with customers and employees; enforcing ethical business practices
Maintain quality service by establishing and enforcing organization standards
Maintain professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; benchmarking state-of-the-art practices;
participating in professional societies
Installed and maintained the Switchvox phone system for 50 users. Familiar with several other phone
system environments

Responsibilities: DataCentric is an MSP (Managed Service Provider). As the main point of contact for 70 clients, it was my
responsibility to manage and perform all IT duties required for the services we provided. This included installing and
maintaining all technology infrastructures which included email, printing, networking, security, business applications, phone
systems and others as necessary. As an MSP we are required to be available 24/7, I often provided support outside of the
normal working hours so that normal workday processes were not interrupted.
There was also a responsibility for maintaining a budget for each client in order to insure proper profitability.
Summary: I have the ability to learn and adapt quickly. Since DataCentric was a small company this allowed me to create a
unique relationship with my clients. I was the trusted advisor for these clients and would guide them on how their company IT
should be maintained or upgraded. This gave me experience on a lot of different applications and infrastructure and
hardware such as Cisco, Juniper, Linksys, Netgear, Dell, IBM, HP and many others
Reason for leaving: Position eliminated. They are focusing on software development of a new cloud product.

The Coca-Cola Company - Atlanta, GA

September 2005 April 2007

OCR Specialist | Project Management

Started with the company in Mid September 2005 to assist in the implementation of the Digitization project,
using OCR technology to scan and validate incoming invoices that come into the P&CMS
Responsible for the implementation and maintenance of the OCR technology and the Open Text
functionality. These responsibilities included creating and maintaining the Kofax Ascent Capture and

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Advanced Forms software, reporting defects, testing fixes, and overall support in several areas of
Purchasing and Cash Management
Designed and developed process improvements and procedure manuals for training in all areas of the
Mailroom, Scan and Validation areas
Created metrics for the department to monitor input and output of Non-OCR and OCR invoices
Involved in integration testing of OCR and SAP functionalities from development to production
Created manual to help determine how to fix issues in the IXOS Document pipeline which transports
invoices into the Incoming Invoice Ledger (IIL) after they have been validated by an Exception Processor
Assisted in the rollout to the Client Analysts, which includes training and ongoing support
Developed a quick understanding of the companys business, services offered by Purchasing and Cash
Management as well as new project processes and tools
Became a lead for IT in the OCR and scanning area
Worked with and managed hardware and software vendors to maintain and implement their product

Spherion Corporation - Fort Lauderdale, FL

March 2001 September 2005

Sr. Manager, Print and Distribution; Sr. Manager, Shared Service Center

Hired to centralize, reengineer, and develop processes for printing and distribution of checks
and invoices during integration of largest acquisition. Print function included $2.2 million annual
budget with in excess of 3.5 million production checks, 750,000 invoices, and 10 headcount

Responsible for redesign and move of entire print operation to secure environment including electrical and
fire system aspects as well as workflow efficiency
Developed processes to combine print and distribution functions and take process off the production floor
which eliminated security risks in process and access to live checks
Create efficiencies that saved money and improved performance
Developed metrics for all processes that reported up to executive management
Created training and manuals for print and distribution processes. Maintain process to continuously
update manuals as production changes occur
Managed entire systems process for functions including move of production process from home grown
payroll/billing system to PeopleSoft in an expedited project. Managed team to build requirements, design
processes, and develop QA and testing scripts including alignment with regulatory requirements.
Responsible for mailroom functions including physical move and facility redesign. Project included
mailroom relocation, design and permitting as well as management of building project
Standardized mailroom processes to gain efficiencies
Developed process manuals for mailroom functions for training and reference. Trained all staff adding
cross training of print functions
Manage vendor relationships and renegotiation of shipping contracts, saving over $100,000 in annual fees
each year for 4 years straight
Responsible for Sarbanes/Oxley compliance for print and mail functions including logging and restricting
package flow to enhance controls. Added stored procedures to systems to automate process and
maintain staff ratios

Wood Business Products, Inc. - Fort Lauderdale, Florida

February 1985 - March 2001

Service Manager

15 years of progressive responsibility for Technical service teams and functions at mid sized print and
copier service company. Began career as trainee Technician but quickly became troubleshooting
specialist for team. Promoted to branch supervisor in 2 years, subsequently service manager for all 4
locations in South Florida
Assess, troubleshoot and implement printers, scanners, plotters, and copiers into varied different office
and network environments in tri county area
Responsible for all aspects of service department including scheduling, hiring/firing, call management and
customer service including inventory control. Designed and implemented bonus program for service
technicians

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Voted top 10 technical people in the industry by Mita/Copystar America

Subject matter expert supporting sales team on multifunctional and plotting printing equipment
Developed and maintained service call tracking database
Created and maintained internal IT Infrastructure
Designed and implemented Windows NT network for three locations

EDUCATION
Associate of Science in Electronics, Rockland Community College, Suffern, New York
Continuing Education

Dale Carnegie Sales Training - How to handle objections, theory of a sale, how to speak in front of people
Productivity Point Certificates: Windows NT administration, Workstation, TCP/IP, IIS, Enterprise. Over
200 hours of training on MCSE, MS Access Basic
Certification in Kofax Ascent Capture Software and Kofax Advanced Forms Software
Connectwise PSA
Continuum Managed Services
Google for work implementation
Intermedia Hosted exchange implementation

Hobbies:

Build, configure and troubleshoot computers, GOJU karate, golf, tennis

References:

Available upon request.