A: "Welcome. May I have your tickets?

"
B: "Here you go."
A: "Is anybody else traveling with you two?"
B: "No. It's just us."
A: "Do you have your passports with you?"
B: "Yes. Here it is."
A: "I'm going to ask you a series of questions. Please respond with a yes or a no."
B: "Ok."
A: "Did someone you do not know ask you to take something on the plane with you?"
B: "No."
A: "Did you have possession of your luggage since you packed?"
B: "Yes."
A: "Did you leave your luggage unattended at all in the airport?"
B: "No."
A: "Are you carrying any weapons or firearms?"
B: "No."
A: "Are you carrying any flammable material?"
B: "No."
A: "Do you have any perishable food items?"
B: "No."
A: "Great. Can you place your baggage over here?"
B: "Sure."
A: "Would you like an aisle or a window seat?"
B: "Window seat please."
A: "Ok. I am placing you two in 21A and 21B. The gate number is C2. It is on the bottom of the ticket. They will
start boarding 20 minutes before the departure time. C2 is located around the corner through the hall. Thank you."
B: "Can you point me to gate C2?"
A: "Sure. It's that way. Around that corner."
B: "Great. Thank you."

Confirming your flight

Some airlines require you to call a couple days in advance to confirm your departure date. Here are some
sentences you will be asked and what you will need to say.
You: "I would like to confirm my flight."
Them: "Can I get your ticket number?"
You: "The number is 45-6-43."
Them: "You are scheduled to depart on June 15th at 1:00 pm. Is this correct?"
You: "Yes it is."
Them: "Is anybody else traveling with you?"
You: "Yes, my wife."
Them: "Can I have the other ticket number?"
You: "It is 45-6-44."
Them: "Your tickets have been confirmed. Please arrive at the airport 3 hours before your flight departs. Thank
you for calling."
Some other questions you might hear are similar to the ones you might hear at the airport counter.

"Would you like to book your seats now?"

"Would you like a window seat or an aisle seat?"
"What is your ticket number?"
"What is your last name?"
"What is your first name?"

When you first reach the counter, you should give them your ticket and your passport. The first question they
usually ask is how many are traveling with you.
"Is anybody traveling with you today?"
"Is anybody else traveling with you?"
"Are just you two traveling today?"
All airlines have a list of questions they have to ask you. Let's look at some of these questions.
"Did someone you do not know ask you to take something on the plane with you?"
"Did you have possession of your luggage since you packed?"
"Did you leave your luggage unattended at all in the airport?"
"Are you carrying any weapons or firearms?"
"Are you carrying any flammable material?"
"Do you have any perishable food items?"
If you don't understand, you can't say yes or no to all of them. The correct answer for some of them is 'no' and
some of them is 'yes'.
"How many luggage are you checking in?"
"Do you have a carry on?"
"Can you place your bag up here?"
"How many carry on bags are you taking with you?"
Afterwards, they might ask if you prefer an aisle seat or a window seat.
"Do you prefer window or aisle?"
If they are out of aisle seats, they will ask you if window is ok.
"We do not have any aisle seats remaining. Is a window seat ok with you or would you prefer a middle seat?"
Some people like to be by the emergency exit. You can ask for that seat.
"Do you have a seat next to the emergency exit?"
"Can I have a seat closest to the emergency exit?"
If they do, then you will get a seat by the exit, but if they don't, they will try to give you one that is close.
"All the seats next to the exit have been taken. I have a seat directly in front of it. Would you like that one?"

Finally, they will tell you the gate number and the boarding time.
"Here are your tickets. The gate number is on the bottom of the ticket. They will start boarding 20 minutes
before the departure time. You should report to gate C2 by then. C2 is around the corner and down the hall.
Thank you."

Checking in at the airport conversation

Checking in desk:- Welcome. Please can I see your tickets?
Mr Mrs Jones:- Yes here you are.
Checking in desk:- Is it just you two traveling or is there anyone else?
Mr Mrs Jones:- No. It's just the two of us.
Checking in desk:- Do you both have your passports with you?
Mr Mrs Jones:- Yes. Here they are.
Checking in desk:- I will be going to ask some questions. Just answer with a simple yes or a no.
Mr Mrs Jones:- OK, no problem.
Checking in desk:- As anyone you don't know asked you to take anything on the plane for them?
Mr Mrs Jones:- No.
Checking in desk:- Have you have sole possession of all your luggage since you packed?
Mr Mrs Jones:- Yes.
Checking in desk:- Have you at any time left your luggage unattended while being in the airport?
Mr Mrs Jones:- No.
Checking in desk:- Do you have any weapons or firearms in your possession?
Mr Mrs Jones:- No.
Checking in desk:- Have you any flammable material in your luggage?
Mr Mrs Jones:- No.
Checking in desk:- Do you have any perishable food items in your bags or suitcases?
Mr Mrs Jones:- No.
Checking in desk:- That's good. Can you put your luggage here please

Mr Mrs Jones:- OK.

Checking in desk:- What seat would you like an aisle seat or a window?
Mr Mrs Jones:- Can I have 2 seats near the emergency exit.
Checking in desk:- Wait I will check for you. Yes that's OK, I am placing you two in 21A and 21B. The gate
number is A22. You can start boarding the plane in 30 minutes and the plane will take off in 1 hour.
Mr Mrs Jones:- Can you tell me how to get to gate A22?
Checking in desk:- yes, go straight ahead and turn left at the end turn right and A22 is there follow the signs for
your gate number on the bottom of ticket
Mr Mrs Jones:- Thank you for all your help.
onversation #1 At the check-in desk

Agent: Good morning! Where are you flying to today?

You: Toronto.
Agent: May I have your passport, please?
You: Here you go.
Agent: Any bags to check?
You: Yes two.
Agent: Please place your luggage on the scale.
You: I have a stopover in Mexico City will I need to pick up my luggage there, or will it go straight through to
Toronto?
Agent: Itll go straight through. Here are your boarding passes your flight leaves from gate 15A and itll begin
boarding at 12:45. Your seat number is 32D.
You: Thanks.
Agent: Have a nice flight!
Common phrases and vocabulary words:

Here you go you say this when you give something to somebody

To check your bags means to put them on the airplane in the cargo compartment. The
small bag you take with you on the airplane is called a carry-on. You need to put your
carry-on bags through the X-ray machine at security.

The scale is the equipment that tells you the weight of your luggage (45 kg., for example)

A stopover or layover is when the airplane stops in a different city before continuing to
the final destination

If your luggage goes straight through, it means it will go directly to the final destination
(you dont need to pick it up during your stopover)

Boarding passes are the tickets that permit you to enter the airplane

When a plane begins boarding, it means that the passengers start to enter the plane.
Usually boarding time is 30-60 minutes before takeof (when the plane leaves)

Conversation#2 Missed connection

You: Excuse me, is this the gate for flight 1388 to Toronto?
Agent: Im sorry, but the flight left just a couple minutes ago.
You: Oh no! What should I do?
Agent: Go to the Global Airlines check-in desk and ask them to put you on the next available flight.
(at the check-in desk)
You: Hi. My flight from Buenos Aires was delayed and I missed my connection to Toronto. Whens the next
available flight?
Agent: Let me see unfortunately, the 7:20 flight is full, but I can get you on one at 10:10.
You: Thatll be fine.
Agent: Your passport, please would you like a window or an aisle seat?
You: A window seat.
Agent: All right youll be departing from gate 28B in Terminal 4, and your seat number is 5A.
You: Thanks!
Common phrases and vocabulary words:

The gate is the place in the airport where you go to enter the plane

A couple minutes ago means 2 or 3 minutes in the past

You can say What should I do? to ask for advice, suggestions, or help with a problem

In English we say you missed the flight or connection, not lost the flight or connection

You can say Let me see when you need a moment to think or to find information

An aisle seat is located next to the corridor. Pronunciation tip: The s in aisle is silent!

Conversation #3 Lost Luggage

You: I think my luggage is lost Ive been waiting at the baggage claim for over an hour and it hasnt come out
yet.
Agent: Whats your flight number?
You: Well, I was supposed to come in on flight 1388 from Buenos Aires via Mexico City, but I missed the
connection, so I ended up on flight 973 instead.
Agent: OK can you describe your luggage?
You: Theres one black suitcase with wheels, and one dark blue duffel bag. Both have tags with my name on
them.
Agent: Please fill out this form with the name and address of your hotel as well as your contact information,
and well get in touch as soon as we find your luggage. Im terribly sorry for the inconvenience.
Common phrases and vocabulary words:

The baggage claim is the place where you pick up your luggage after arriving in the
destination airport

End up is a phrasal verb used to talk about the final result of a situation (especially if the
result was different from what was expected or planned)

Luggage is the general name for the bags you bring while traveling. The picture on the
left is a suitcase, and the picture on the right is a dufel bag.

Conversation Vocabulary and Phrases

Instead of Where are you flying today? the agent may ask Whats your final
destination? The answer will be the same!

You can say Here you go anytime you give something to somebody

To check your bags means to put them on the airplane inside the cargo compartment.
The small bag you take with you on the airplane is called a carry-on. You need to put your
carry-on bags through the X-ray machine at security.

The scale is the equipment that tells you the weight of your luggage (45 kilograms, for
example)

A stopover or layover is when the airplane stops in a different city before continuing to
the final destination

If the agent says that your luggage will go straight through, it means it will go directly
to the final destination (and you dont need to pick it up during your stopover)

Boarding passes are the tickets that permit you to enter the airplane

When a plane begins boarding, it means that the passengers start to enter the plane.
Usually boarding time is 30-60 minutes before takeoff (when the plane leaves)

aerodrome
a small airport

air base
a military airport

airfield
a place where aircraft arrive and leave, especially military or private aircraft

airport
a place where planes arrive and leave, consisting of runways (=long roads where planes land and take
off) and large buildings for passengers called terminals

airside
next to the part of an airport where aircraft stand

airstrip
a long narrow piece of land that can be used by planes for landing and leaving the ground

apron
a place at an airport where planes wait or turn round

arrivals
the part of an airport that deals with passengers who are arriving. The part that deals with passengers
who are leaving is called departures.

baggage reclaim
the place in an airport where people get their luggage after a flight

business lounge

a room at an airport for business class passengers, with comfortable chairs and a coffee bar and
sometimes also computers, fax machines, and secretaries

carousel
a moving surface in an airport from which you collect your bags

check-in
the place you go to when you arrive at an airport or hotel

check-in counter
a check-in desk

check-in desk
a desk where you go to give in your bags and cases and have your ticket checked at an airport

control tower
a tall building at an airport from which people control the movement of aircraft. The people who do this
job are called air traffic controllers.

departure lounge
a large room in an airport where you sit and wait before going onto a plane

departures
the part of an airport that deals with passengers who are leaving. The part that deals with passengers
who are arriving is called arrivals.

executive lounge
a room at an airport or hotel with comfortable chairs, a coffee bar etc for people who are travelling firstclass

gate
the place at an airport where people get on a plane

helipad
a flat area for helicopters to land on and take off from, often on top of a building

heliport

a small airport for helicopters

hub
a central airport that passengers can fly to from smaller local airports in order to make international or
long-distance flights

landing pad
a place on a building or on the ground where a helicopter can land

landing strip
a long narrow piece of ground where planes land and take off (=leave the ground)

landside
the landside part of an airport is the part before you go through the security checks to get on an aircraft

lounge
a room or area in a place such as an airport where people can sit and wait

meeting point
a point at an airport or railway station where people can arrange to meet

runway
a long road used by planes when they land and take off, usually at an airport

scanner
a piece of equipment that is used at an airport for producing a picture of the inside of peoples bags

the tarmac
the part of an airport where the planes stop and that people walk across to get on a plane

terminal
a large building at an airport where passengers arrive and leave

transit lounge
a room in an international airport where passengers can wait for their flight to another country