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GROWING IN PARTNERSHIP

WITH HONG KONG


GROWING IN PARTNERSHIP
WITH HONG KONG
Contents

MILESTONES

02-03

POWER YOU CAN RELY ON

04-09

EXCELLENCE IN CUSTOMER SERVICE

10-13

ENVIRONMENTAL PROTECTION

14-19

A COMMITMENT TO THE COMMUNITY

20-23

PUBLIC EDUCATION

1901

1920
1928

24

110
Established in 1901, CLP Power Hong Kong Limited (CLP Power) is the principal subsidiary of the CLP Group
(CLP). CLP Power operates a vertically-integrated electricity supply business in Hong Kong which includes
generation, transmission and distribution and serves 80 percent of the territorys population.
CLP Powers history is inextricably linked with that of Hong Kong. In the mid-1920s, when Hong Kongs
economy was hard hit by the Canton-Hong Kong strike, the Kadoorie family remained confident in the
future of Kowloon and the New Territories. Sir Elly Kadoorie became a major investor of CLP in 1928 and
participated in the companys policy making. From providing a reliable electricity supply and meeting
the needs of fast-growing manufacturing industries during the post-war years to helping Kowloon and the
New Territories move into a new stage of electrification and development, CLP Power has played a major role
in powering the city for more than a century.
In guiding CLP Power forward, the Kadoorie family still follows the traditional values of previous generations
with their businesses in Hong Kong. These values include being forward looking, financially prudent, showing
integrity in business dealings, and having a sense of obligation to society. The Kadoorie family is also engaged
in a host of civic and philanthropic activities which benefit people across the city.
CLP Power has been supplying Hong Kong with the reliable power for more than 110 years. We are committed
to continuing to light up our city and to serving each of our customers to the very best of our ability.

MILESTONES

MILESTONES
1901

China Light & Power Company Syndicate is


incorporated in Hong Kong.

1903

First power station is commissioned on Chatham


Road, Hunghom.

1928

1979
1982
1994

1996

CLP Power and Esso (now ExxonMobil Energy


Limited) sign the first Scheme of Control
Agreement with the Hong Kong government.

2009

1998

CLP Holdings is formed following a company


reorganisation.

10

CLP Power publishes Energy Vision, a roadmap


that outlines its plan to bring in and use more
clean energy over the next decade.


Phase 1 of Black Point Power Station is
commissioned, the first in Hong Kong to use
natural gas.

2010

2010

Phase 1 of the Town Island Renewable Energy


Power Station is commissioned.

Emissions Control facilities at Castle Peak Power


Station are commissioned, making it one of the
cleanest coal-fired power stations in the world.

200
The number of CLP Power customers reaches
two million.

1964

2002

CLP Power begins importing power from


Guangdong Daya Bay Nuclear Power Station.

New Territories Electricity Supply Scheme


begins. Contracts are signed to supply power
to several major enterprises.

CLP Power celebrates its centenary.

Castle Peak A Power Station is completed.

1931

2001

Sale of electricity to Guangdong Province.

Sir Elly Kadoorie becomes a shareholder,


introducing the participation of the Kadoorie
family in the companys policy making.

2012

The Second West-East pipeline gas reaches


Hong Kong.

POWER YOU CAN RELY ON

POWER YOU CAN RELY ON

CLP Powers ability to supply power reliably and consistently

is at the heart of our success. It is a task that requires

dedication, professionalism, teamwork and state-of-the-art

technology at all levels of the company.

Cutting Edge Generation Technology

The three power stations operated by CLP Power feature

high quality generation infrastructure that employs some

of the latest, most efficient and environmentally friendly

1980

technology.

4,108

Castle Peak Power Station in Tuen Mun was commissioned

in phases during the 1980s, and now has a capacity of

2010

4,108MW. It burns coal as a primary fuel, but can also

use oil and natural gas as alternatives. With the Emissions

Control Project for reducing sulphur dioxide and nitrogen

oxide emissions coming into effect in phases from 2010,

together with stringent emissions management measures,


Castle Peak Power Station is one of the cleanest coal-fired
power stations in the world.

POWER YOU CAN RELY ON

1996

Black Point Power Station, also in Tuen Mun, is one of the

The Guangzhou Pumped Storage Power Station has a

worlds largest gas-fired combined cycle power stations. CLP

1,200

capacity of 2,400MW. CLP Power has acquired the right to

Power became the first electricity supplier in Hong Kong to use

2034

use 50% of the output of the first phase of 1,200MW until

2,500

natural gas for power generation when it went into operation in

2,400

2034 through its interest in the Hong Kong Pumped Storage

1996. The plant now has a capacity of 2,500MW.

2012

Black Point Power Station has been undergoing an intensive

upgrade since 2012 in order to receive gas from the Second

West-East pipeline, a new source of natural gas from

mainland China, opening a new chapter in CLP Powers

Pennys Bay Power Station in eastern Lantau Island provides

reserve power to deal with both planned and unexpected

outages of generating units. The 300MW power station

70% 1994

Development Company Limited.

drive for clean power generation.

300

State-of-the-art power network with

99.999%

provides quick-start support in case of emergencies and to


meet peak demand. Its diesel oil-fired units can come online
within nine minutes.

1,968

CLP Power is contracted to buy 70% of the power produced

by the Guangdong Daya Bay Nuclear Power Station.

reliability

Commissioned in 1994, the station is the first large-scale


commercial nuclear power station in mainland China and
has two pressurised water reactor generating units with a
capacity of 1,968MW.

A World Class Network

CLP Power manages and operates a world class

transmission and distribution network, supported by

dedicated professionals using the latest technology, systems

and processes.

14,200

This integrated network spans some 14,200 kilometres

of transmission and distribution lines in a network

13,750

involving more than 13,750 substations. Our network is

also interconnected to the power grid of neighbouring

Guangdong province in mainland China and runs across

Victoria Harbour to connect with the system of HK Electric.

99.999%

CLP Power is one of the worlds most reliable suppliers

of electricity. We maintain a supply reliability of 99.999%,

putting us on a par with the worlds very best power

companies, and further network enhancement should allow


us to achieve even higher levels in coming years.

POWER YOU CAN RELY ON

Around-the-Clock Care

The supply of power to customers is managed by our

engineers and frontline staff 24 hours a day, 365 days a year.

The System Control Centre, which forms the intelligence hub


of our operations, monitors demand and constantly regulates
the generation, transmission and distribution of electricity.
The System Control Centre works in conjunction with our
two regional operation sections in Kowloon and the New
Territories to provide online, intelligent, around-the-clock
surveillance to identify any changes in the network status.
Any discrepancies are immediately identified and rectified,
preventing or minimising supply interruptions.

Total length of transmission and


distribution lines: Around

14,200

kilometres

a greater distance than the diameter


of the earth

EXCELLENCE IN CUSTOMER SERVICE

10 11

EXCELLENCE IN
CUSTOMER SERVICE

Putting Customers First

Excellence in customer service is a cornerstone of CLP

Powers value proposition. We work tirelessly to ensure

an uninterrupted power supply for more than two million

customers and offer them the very best customer service.

Exceeding Expectations

CLP Power has an extensive network of Customer Service

Centres covering Kowloon and the New Territories to serve

the needs of its customers. These centres provide a wide

range of services and serve as a hub for promoting energy


efficiency and conservation in the community.

EXCELLENCE IN CUSTOMER SERVICE

12 13

Help for Every Home

A Listening Ear

As well as its day-to-day customer service, CLP Power

The high quality of our customer service relies on our ability

offers extra help to customers in their homes. Our customer

to understand and respond to our customers needs. We

portal CLPOnline provides tools, tips and advice on

place great emphasis on listening to what our customers

energy efficiency living ideas to help customers with their

have to say and maintaining a constant dialogue with them.

consumption, payment and billing.

Our centres and hotline handle around 1.3 million enquiries a

130

year and endeavour to deal with every customer in the same

A Partner for Business

Our dedicated account management teams serve as

a one-stop point of contact for major commercial and

industrial customers. We work hand in hand with them

from the outset and offer free advisory services on energy

equipment installation and energy audits. These services

ensure that our customers enjoy not only the best energy

services, but also the best business solutions for cost

2010

saving. Our GREENPLUS programme, launched in 2010,

helps our business customers find effective solutions for

energy efficiency.

friendly, efficient and professional manner.

In addition to our regular communication channels, our

Customer Consultative Group (CCG) and Local Customer

1992

Advisory Committees (LCACs) provide more formal and

structured channels for customer and community feedback.

The CCG, established in partnership with the Consumer

Council in 1992, consists of customer representatives who

1994

give us advice on service from the customers point of view.


The LCACs were established in 1994 with representation
from local community leaders.

580
We serve around 5.8 million customers,
approximately

80%

of Hong Kongs
population

ENVIRONMENTAL PROTECTION

14 15

ENVIRONMENTAL PROTECTION

Working for a Greener Future

Our business, by its nature, has an inherent impact on the

environment. That is why we are extremely serious about

our responsibility to seek out sources of cleaner power

generation and to manage the environmental impact of

our operations. Over the years, we have adopted the

industrys best practices on operational efficiency, safety and

environmental performance.

Facing the future challenges, we will continue to work along

the Energy Vision we outlined towards more sustainable

energy in the next decade. This will guide us towards

delivering a more reliable, cleaner energy generation through

three approaches: Establishing closer energy integration with

mainland China, moving to cleaner fuels, and encouraging

greater energy efficiency. We understand and share the

communitys aspiration for improved air quality and a low

carbon city. We are committed to playing our part in this


important cause. Our goal is to work closely with all parties
to create a greener tomorrow.

ENVIRONMENTAL PROTECTION

In the past 20 years,


electricity demand
has increased more
than 80%. Our
emissions, however,
have reduced by
more than

16 17

20
80%

80%

Combating Climate Change

CLP Power is a pioneer in Hong Kong in adopting measures

70

to manage its impact on the environment. Since the

mid-1970s, CLP Power has adopted a fuel diversification

strategy. We are also the first utility company in Hong Kong

The Emissions Control Project at the coal-fired Castle Peak

to introduce natural gas.

20 80%

Power Station has also further improved CLP Powers

80%

environmental performance. Despite an increase of more

We have been using coal, natural gas and nuclear power

to meet Hong Kongs demand for electricity, enabling

us to provide electricity in a reliable and environmentally

responsible manner. Over the years, the use of natural gas


and nuclear power has helped CLP Power reduce emissions
from our operations.

than 80% in electricity demand in the past 20 years,


our emissions have reduced by more than 80% over the
same period.

ENVIRONMENTAL PROTECTION

The Nuclear Benefit

Nuclear power is a clean and reliable energy source which

produces virtually no emissions. We believe that continuing

nuclear energy programmes will be part of the global effort to

18 19

address climate change.

The Guangdong Daya Bay Nuclear Power Station supplies

around one third of CLP Powers electricity supply and has

proved to be reliable and affordable. Importing nuclear energy

to Hong Kong has helped to cut carbon dioxide emissions in


the city by over 100 million tonnes over the last two decades.

2015
CLP Power fuel mix change needed to meet 2015
emissions targets:

Nuclear

Coal

Gas

Coal

2011

2X

Gas

Nuclear

2015 Forecast

Promoting Renewable Energy

We recognise our responsibility in the collective effort to combat

climate change and we are constantly looking for new ways to

reduce emissions from energy generation. The increased use of

renewable energy will help achieve our targets. Our renewable

energy efforts are not limited to electricity generation. They

include supporting the public in renewable energy projects and

connecting them to the grid.

Town Island

Hong Kongs first commercial-scale standalone renewable

2008

energy system is a two-phase project on Town Island.

2012

The system, which CLP Power began planning in 2008 and

200

completed in 2012, has a generating capacity of up to

200kW which is sufficient to meet the islands energy needs.

2003

Grid-connected Projects

CLP Power has been providing technical advice and

assessment services to customers to facilitate their


connection of small-scale renewable energy facilities to our
grid since 2003.

A COMMITMENT TO THE COMMUNITY

20 21

A COMMITMENT TO
THE COMMUNITY

Hong Kong is Our Home

The success of CLP Power as a business is closely aligned

with the well-being of the community we serve. We deliver

reliable and safe electricity at a reasonable price, operate

in a responsible way, and contribute to the community of

Hong Kong.

Giving to those in Need

Our community commitment initiatives focus on three areas:

The environment, youth and education, and community

well-being. We work closely with local non-governmental

organisations and community groups to identify evolving

societal needs and to devise programmes that will make

a difference to peoples lives and have a positive, long-

lasting impact. Over the years, our community commitment


activities putting our skills, expertise and resources to good
use have improved the quality of life of many people.

A COMMITMENT TO THE COMMUNITY

Employee Volunteering

Employee involvement is critical to the success of our

community commitment programmes. CLP Powers volunteer

team is one of the largest corporate volunteer teams in Hong

Kong. It was started in 1994 by a group of frontline staff on

1994

a voluntary basis who provided free re-wiring services to

underprivileged elderly people. Today, it comprises more than

800 employees and their family members.

800

Key community programmes of CLP Power include the

Hotmeal Canteen which is jointly organised with the Hong


Kong Council of Social Service and the Baptist Oi Kwan

Social Service. The Hotmeal Canteen provides nourishing,

dietician-supervised hot meals for a token price to the needy

in Sham Shui Po. The programme also offers job counselling,

health advice sessions and exercise classes to help

participants lead a healthier lifestyle and to help them regain

confidence by establishing a new social network for them.

CLP Power is committed to Energy Efficiency and

Conservation (EE&C). We promote EE&C through education

and have introduced a series of tools and programmes to help

our domestic and commercial customers save energy. We

also install energy efficient LED light bulbs and share useful

LED

tips on EE&C and electrical safety with the elderly through our

CLP volunteers caring visits and EE&C talks.

In recent years, the scope of voluntary services has expanded

to include the provision of free English lessons for new

migrants and underprivileged children, the training of young

and elderly volunteer leaders, eco-tours, workshops on

electrical safety and energy efficiency, caring visits, and a

range of other activities for the underprivileged and the infirm.

22 23

Public Education

Public education and knowledge sharing are important

factors in the continuing development of our businesses

and our mission for a more sustainable future. That is why

CLP Power has launched a variety of educational initiatives

to provide students and the community with greater

exposure to the power industry and to encourage them to

recognise the importance of environmental responsibility.

Our exchanges include environmental and liberal studies

websites, knowledge sharing initiatives on power generation


and technology, fuel mix, energy efficiency and conservation,
as well as training and development programmes for the
power industry.

Contact Us

8 Laguna Verde Avenue, Hung


Hom, Kowloon, Hong Kong
Tel: (852) 2678 8111
Fax: (852) 2760 4448
E-mail: clp_info@clp.com.hk
Website: www.clp.com.hk

(852) 2678 8111


(852) 2760 4448
clp_info@clp.com.hk
www.clp.com.hk

2014 Edition 1

This publication is printed on environmentally friendly paper using soy-based inks.

CLP Power Hong Kong Limited


www.clp.com.hk