SALESFORCE MANUAL

Table of Contents
Getting Started ................................................................................................................................. 3
How do I log in? .................................................................................................................... 4
How do I set my time zone? .................................................................................................. 5
How do I set a reminder? ...................................................................................................... 7
How do I set an email signature and BCC myself? ............................................................... 9
How do I do something with an opportunity? ...................................................................... 11
Customizing Your Salesforce.com Experience .............................................................................. 12
How do I customize my tabs? ............................................................................................. 13
Searching ....................................................................................................................................... 15
Using filter criteria ............................................................................................................... 16
Views .............................................................................................................................................. 18
What is a View? .................................................................................................................. 19
Leads.............................................................................................................................................. 20
How do I create a lead? ...................................................................................................... 21
How do I convert a lead? .................................................................................................... 23
How do I delete a lead? ...................................................................................................... 26
How to create a lead II ........................................................................................................ 30
Accounts......................................................................................................................................... 34
How do I create a new account? ......................................................................................... 35
How do I create an opportunity from a contact? ................................................................. 38
What should I do if I see a duplicate? ................................................................................. 42
How do I create an account? .............................................................................................. 47
Reports ........................................................................................................................................... 50
How do I customize an existing report? .............................................................................. 51

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Getting Started

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How do I log in?

Select Customer Login

Go to http://salesforce.com and click Customer Login.

Enter Information and Login

Check Remember User Name to save having to re-enter your user name in the future.

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How do I set my time zone?

Select Setup

Select Personal Information

Select My Personal Information (1) and then Personal Information (2).

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Check and Edit

Check your Time Zone setting. If it isn't correct then select Edit.

Set Time Zone and Save

Scroll to the bottom of the page, select your Time Zone and select Save.

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How do I set a reminder?

Select Setup

Set Reminder Preferences

Select My Personal Information (1) > Reminders (2).

Set your reminder preferences (3).

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Test Reminders

Select Preview Reminder Alert to test your reminders. You should see the reminder pop-up
displayed. If you cannot see the reminder pop-up then your pop-up blocker maybe preventing your
Salesforce reminders from displaying properly.

Select Save

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How do I set an email signature and BCC myself?

Select Setup

Select Setup from the user menu.

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Set Email Preferences

Select Email (1) > My Email Settings (2).

Update your email name and address (3).
Set Automatic Bcc (4) if you would like Salesforce to automatically send copies of all emails to
your own email application (e.g. Outlook).
Customize your signature (5). This will be use in all emails that are sent from Salesforce.
Once you are done select Save (6).

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How do I do something with an opportunity?

This is an article about doing stuff.

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Customizing Your Salesforce.com Experience

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How do I customize my tabs?

Edit Tabs

Click on the + icon to edit tabs.

Click on Customize My Tabs

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Customize Tabs

From this screen you can customize the tabs that appear and the order that they appear in.
Once you have finished customizing the list of tabs in the right column, click Save.

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Searching

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Using filter criteria

The Search Box

The search box allows you to quickly search your Salesforce data by entering a search term.

As you type, Salesforce will display recent items (1). Click the Search button to view all search
results (2).

Search Results

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Filtering on additional criteria

If you would like to limit the areas of Salesforce that are searched click on Search Options.

Check the boxes next to the categories you would like to search (1) and click Search (2).

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Views

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What is a View?
A view is a set of search conditions that display items that match the search conditions. For
example, a view of contacts that have "Birthdays This Month" would filter your list of contacts
based on a search for birthdays falling on a day in the current month.
By default, Salesforce.com includes a number of views for each category of items.

Views Included With Salesforce.com

Here you can see a list of views for Contacts. Selecting any of these views and pressing the Go
button will display a list of contacts that has been filtered based on the search conditions assigned
to the view.
The list of views can be edited so your list may not look exactly the same.

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Leads

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How do I create a lead?

Create Lead (This is a demo)

You can create a new lead by doing one of the following:

1) Use the global Create New menu.
2) Use the Quick Create sidebar item while viewing the Leads tab.
3) Click the New button next to the Recent Leads section of the Leads tab.

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Fill in Lead Information

Fill in the details for the lead.

Save

When you have finished entering the details for the lead, click the Save button.

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How do I convert a lead?

Locate Lead

To convert a lead into an account, contact, opportunity, etc., begin by locating the lead and loading
the lead details.

Convert

From the lead details screen, click the Convert button.

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Fill in Conversion Information

Fill in the necessary information for the lead conversion.

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Finish Conversion

After you finish filling in the lead conversion information click Convert.

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How do I delete a lead?

Select Leads tab

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Select Create New Lead

1. Select Create
2. Select Lead

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Salesforce Manual

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How to create a lead II

Titles

For information on how to convert a lead, click here.

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Leads: Home ~ salesforce.com - Developer Edition

Salesforce Manual

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Lead Edit: New Lead ~ salesforce.com - Developer Edition

Lead Edit: New Lead ~ salesforce.com - Developer Edition

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Lead Edit: New Lead ~ salesforce.com - Developer Edition

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Accounts

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How do I create a new account?

Search for Existing Account

Before you create a new account, search to see if the account already exists.

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Create the Account

Depending on the screen you are currently viewing you will have different options to create a new
account. The Create New... menu (1) will usually be available. Alternatively you can use the New
button (2) or the Quick Create form (3).

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Enter Account Information

Save the Account

After you have finished filling in the new account information, click the Save button to create the
account.

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How do I create an opportunity from a contact?

Locate Contact

Locate the contact you would like to create an opportunity for and click on it in order to view
details.

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Create Opportunity

Click on the New Opportunity button to create a new opportunity for the account associated with
the contact.

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Fill in Opportunity details

Fill in the Opportunity details.

Save

Click Save when you have finished filling in all of the details.

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The Result

You now have a new Opportunity for the account.

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What should I do if I see a duplicate?

If you find two or more accounts for the same organization then you can use the Merge Accounts
tool to merge the accounts into one.

Duplicate Accounts

If you find two accounts for the same organization then you can merge them into a single account.

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Merge Accounts Tool

From the main Accounts screen (1), click on the Merge Accounts link (2) under Tools.

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Search for Accounts

Begin by searching for the duplicate accounts. Enter the account name and click Find Accounts.

Select Accounts to Merge

After clicking on the Find Accounts button a list of accounts will appear. Select all of the account
records that you would like to merge into one (1). Click Next to continue (2).

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Select Master Record and Choose Which Data To Keep

Now you will choose which information should be used when merging the accounts into one.
Begin by selecting the Master Record (1). The Master Record is the one that will remain after the
merge is complete.
Next, specify the data to be used when merging by select the appropriate radio box (2).

Merge

After you have finished selecting the data you want to keep, click the Merge button.

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The Result

The records have now been merged and you no longer have any duplicates.

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How do I create an account?

Create a new account
Depending on the screen you are viewing, you will have different options to create a new account:
1. Create New...
2. New
Either one of these options will work.

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Add a name and phone

Include the address (if available)

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Click save

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Reports

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How do I customize an existing report?

Locate Report You Would Like to Customize

From the Reports tab, locate the report you would like to customize. Click on the report to view
the details.

Customize the Report

From the report details page, click the Customize button.

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The Report Editor

After clicking customize, the reported editing screen will appear.

Customize

Make any customizations you would like. For example, you might add an additional column to the
results that are returned.

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Save the Report

Once you have finished making the customizations, click the Save button to save your copy of the
report.

Name Your Report

Name your new report and click the Save button.

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Close the Report

After saving the report you can Close the report editor.

You will be asked to confirm that you want to close the report. If you haven't made any further
changes you can click the Close button.

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The Result

Your new report will now appear in the list of available reports.

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