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Outside UAE - For Outpatient & Inpatient & Day case Treatment
(Within your Region-of-Cover)
For Out-patient Treatment
If you are travelling outside the UAE, please take a GulfCare Claim Form with you. Please refer to the
Reimbursement Claims Submission Procedure below.
For Inpatient & Day case Treatment
All In-patient & Day case treatment requires written PRE-APPROVAL. Please contact Marsh Help Desk in Dubai
on the below numbers to guide you through the process / procedure for In-patient & Day case Treatment. Direct
Billing will be arranged wherever possible. Please refer to the Reimbursement Claims Submission Procedure
below, in case Direct Billing arrangements cannot be made.
However, in EMERGENCY situations please proceed to the nearest medical provider and call the NAS Helpline if in
UAE or the CEGA Helpline if in the Rest of the World as soon as practical or at the very least before discharge
(The numbers are printed on the back of your card).
8003311 or 02 6940700
International 24-Hour Assistance Service: +44-1243-621-074 (if phoning from outside the UK)
(CEGA, United Kingdom)
01243-621-074
(if phoning from within the UK)
In case of any further assistance, please contact: Marsh Employee Health & Benefits Help Desk,
Easa Al Gurg Tower 3, Riggat Al Buteen, P.O. Box 1019, Dubai, UAE.