MT321

Preventive Maintenance

Lesson 4

Lesson 4 PM Procedures

PM Procedures

Overview
This lesson discusses the procedures to clean the EGM, including specific
components within the EGM.
Objectives
By the end of this lesson, the technician will learn:
l Typical procedures to perform PM on the EGM
l How to clean player panel switches
l How to clean the bill acceptor
l How to clean the hopper
l How to clean the coin comparator
l How to clean reels and reel strips, if applicable
l How to clean the monitor, if applicable
l How to clean the AVP air filter
l How to test the EGM for accuracy and functionality

4.1 General PM Procedure

It is recommended the PM technician follow a checklist to ensure all required
items are cleaned. Using a checklist will also assist in auditing software/firmware
and tracking required repair items that could not be completed at the time of the
PM. The following information is a guideline as to what should happen when
performing a PM:
Refer to Example PM Checklists on page 53 for checklists that may assist casino
auditing, PM technician process, and future maintenance tracking.

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Figure 4-1 Example PM Checklist

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4.1.1 Inventory and Audit

1. Take inventory to ensure all cleaning materials and spare parts are available.
2. Print the associated PM checklist for each EGM type.
3. Place the bank of EGMs Out of Service and place stanchions around the bank.
Even if the bank is out of service, customers will attempt to play the EGMs. To ensure
safety of the public, crowd control stanchions are recommended.
4. Record the following items on the PM checklist:
l
l
l
l
l

Location
Bank
House
Serial Number
Model Number

l
l
l
l

Paytable Program (active)

Bill Acceptor Program
Printer Model/Program
Other Programs (bonus device for example)

4.1.2 Deep Cleaning

The initial deep cleaning removes dust, dirt, and grime from the EGM cabinet. This
is the preliminary cleaning process. Any extraordinary cleaning or maintenance
should be completed when the EGM is inspected, as required.
1. Remove power to the EGM.
2. Open the EGM doors and remove obstructions.
3. Vacuum fans, air ports, and surfaces.
4. Air blow remaining dust out of the cabinet.
5. Remove the AVPair filter and clean, if applicable.
6. Remove the AVPBrain Box and clean, if applicable.
7. Wipe all internal non-electronic surfaces with non-abrasive cleaner.
8. Remove the bill acceptor and clean with soap and water.
9. Wipe and clean all external surfaces with non-abrasive cleaner.
10. Lubricate

accessible locks.
11. Remove

and clean player tracking equipment, if applicable.

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12. Replace

all parts and peripherals.

4.1.3 Examine with EGM Power Off

After the preliminary cleaning, the EGM should be inspected while Off. Examine
the following items on the EGM:
l Surfaces for scratches or cracks
l Player panel button for functionality or damage
l Player panel switches and general EGM harnessing
l Bill Acceptor and Thermal Printer for obstructions

4.1.4 Examine EGM with Power On

The secondary inspection evaluates basic functionality of basic electronics and
EGM appearance. Examine the following items on the EGM:
l Candle or topper
l Fluorescent lamps
l Glass for theme correctness, if applicable
l Security seals and logs
l Monitor brightness, sharpness, and contrast
l Security features
o Cracks and possible cabinet entry points
o Doors
n Cabinet doors (main, top, front, and belly)
n Stand doors (auxilary and drop)
l Ensure wiring is running freely through mouse holes and channels
l Verify ventilation

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4.1.5 Test the EGM for Functionality

The final inspection examines and tests the EGM for the following functionality
items:
l Diagnostics tests
l Attendant reset switch
l Player panel buttons
l Monitor display alignment and touchscreen accuracy
l Door optics and switch alignment
l Speakers and sounds
l Thermal Printer and Bill Acceptor test
l Paytable test and verify inserts, if applicable
Once the inspection is complete, close the EGM doors and return to play. No tilts
should be present, and the Bill Acceptor entry light should illuminate.

4.1.6 PM Completion
Once the PM is complete, any items that could not be addressed should be
recorded along with any associated part numbers to complete the repair. The PM
technician should sign and date the checklist for auditing purposes or if the
repairing technician has any questions on the future repair.

4.2 Standard Player Panel Button/Switches Maintenance

Quarterly maintenance of each player panel switch is recommended to ensure
optimum performance and appearance. Do not use cleaners or solvents that
contain chemicals capable of dissolving or fogging plastic, such as Acetone.
l Always wear eye protection
l Do not use hand tools to install switches
l Ensure the EGM is powered Off

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Figure 4-2 Starpoint Switch

Figure 4-3 IGT Switch

Figure 4-4 Lorenzo Switch

4.2.1 Switch Inspection

Use the following procedures to inspect the switches:
1. Inspect the lens cap area of the switch for aesthetic quality and proper seating
in the switch body.
2. Confirm that the plunger moves freely, without binding, by repeatedly pressing
down on the lens cap, both in the center and around the edges.
3. Make certain each switch body is properly mounted in the player panel and that
its retaining nut is finger-tight only.
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4. Confirm that all wire connections are secure and that all wires are in good
condition.

4.2.2 Switch Functional Verification

Refer to the related EGM specific game software manual for information about
using the input tests and output tests:
l Input to verify the correct operation of the micro-switches
l Output to verify correct operation of the switch lamps/LEDs

4.2.3 Switch Adjustments

The player panel switch does not require any routine operational adjustments. Use
the following procedures to optimize switch reliability:
1. Make certain the lamp fits securely into the lamp socket and that both sets of
contacts are properly engaged. Carefully bend the lamp contacts slightly away
from the flat part of the lamp (perpendicular) to help make a better connection
after inserting the lamp/LED.
2. Ensure the micro-switches and the lamp sockets are properly attached to the
switch body.
3. Verify that the lens cap and legend plate fit properly on the plunger and that
the plunger moves freely without binding within the switch body.
4. Make certain the switch-retaining nut is finger-tight only. If the plunger does
not move freely after installation or cleaning, the switch retaining nut may be
too tight.

4.2.4 General Cleaning

Perform the following procedure for each player panel switch:
1. Clean the surface of each lens cap using a cloth dampened with a mild glass or
plastic cleaner.
2. Wipe dry using a lint-free cloth.

4.2.5 Precision Cleaning

Perform the following procedures for each player panel switch:

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Plunger
1. Clean the compression spring with alcohol, using a stiff, shorthaired brush.
2. Clean the plunger sides and tabs, the lens cap, and the legend plate with warm
soapy water using a stiff, shorthaired brush.
3. Rinse thoroughly with clean water and dry each part using compressed air (not
to exceed 60 psi).

Switch Body
1. Clean the outer rim and the inner areas of the switch body with warm soapy
water, using a stiff, shorthaired brush.
2. Rinse thoroughly with clean water and dry each part using compressed air (not
to exceed 60 psi).

Micro-switch
1. Clean the micro-switch terminals and actuator with alcohol using a stiff,
shorthaired brush.
Always direct the brush strokes away from the switch to avoid contaminating the
internal switch contacts.
2. Dry the switch using compressed air (not to exceed 60 psi).
3. If the internal switch contacts are sticky or dirty, replace the micro-switch.

Lamp and socket

1. Clean the internal contacts and external terminals of the socket and the lamp
contacts with alcohol, using a stiff, shorthaired brush.
2. Dry the socket and lamp using compressed air (not to exceed 60 psi).

Hardware
1. Clean the retaining nut, bezel, and spacer with warm soapy water, using a stiff,
shorthaired brush.
2. Rinse thoroughly with clean water and dry each part using compressed air (not
to exceed 60 psi).

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4.3 Dynamic Button Maintenance

Use the following procedures to clean the buttons and black flex harness. These
procedures have been extracted from CN4585A. Allow time for the buttons to dry
out completely before reinstalling. If the Dynamic Button sticks, actuation is slow,
or button failure is observed, it is normally indicative of a liquid spill and should
be cleaned.

Figure 4-5 Dirty Dynamic Button

4.3.1 Flex Harness Cleaning Procedure

Use the following procedure to clean the Dynamic Button flex harness:
1. Open the main door and turn the EGM power off.
2. Clean and dry any excess spilled liquid within the EGM.
3. Locate the black flex harness and remove the ground studs on either end of the
cable. Remove the black flex harness by pushing the button clips in and
disconnecting the flex connection from the buttons.
4. To replace the sticky button, remove the nut and spacer from the back of the
button and push it up through the switch panel. Clean off the switch panel and
insert a new or cleaned button. The button must be oriented with the clips to
the left. Reassemble and secure the button with the spacer and nut.
5. Before reattaching the black flex harness, rinse off the black flex harness.
6. With a wet brush (using water), clean any contaminated connector and
components of the black flex harness.

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7. Dry all moisture from the harness, connectors, and components with a towel.
8. Reattach the harness to the buttons. Secure the ground lugs on both ends.
9. Turn on the power and close the EGM door. Verify the buttons are working
properly.

Dynamic Button Cleaning Procedures

Use the following procedure to clean a dirty Dynamic Button:
1. Holding the button upright, rest the syringe at the edge of the lens. Move the
syringe back and forth along the entire edge while forcing water down through
the button.

2. Continue refilling and moving the syringe back and forth on all four edges until
all the residue is dissolved.
3. With a wet brush (using water), clean the connector of the button.

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4. Set the button aside to dry. Do not set the button lens-side down. This would
allow water to seep inside the lens and ruin the display.

5. Repeat if the button is still sticky after drying.

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4.4 Bill Acceptor Maintenance

Bill jamming or poor bill acceptance may be the result of dirty sensors or transport
components. Poor bill acceptance may also be caused by a sensor being out of
calibration. Poor calibration may lead to accepting counterfeit bills.

Figure 4-6 JCM World Bill Acceptor (WBA)

4.4.1 Cleaning the JCM WBA Bill Acceptor

Do not spray cleaners directly onto the interior of the bill sensor assembly.

Use the following procedures to clean the JCM WBA bill acceptor:
1. Open the EGM door and turn the power off.
2. Remove the sensor/transport assembly.
3. Open the sensor assembly cover.

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4. Clean the bill path, including sensors and drive belts using a lint-free cloth
moistened with mild, warm, and soapy water.
5. Remove any debris from the rollers and magnetic sensors using transparent
tape, making sure that no sticky residue remains on surfaces.
6. Clean all optic sensors with a cotton swab and water.
7. Close the sensor assembly and open the transport assembly.
8. Clean belts and levers in the transport assembly.
9. Check for free movement of the lever mechanisms in the transport assembly.
10. Reassemble

and install the sensor/transport assembly.

Bill Acceptor Functional Verification

Use the following procedures to verify bill acceptor functionality:
1. Turn the EGM power on and confirm that no tilt conditions exist either with the
EGM or the bill acceptor. The acceptor indicates an inoperable state by flashing
red lights on the front of the acceptor enclosure (or no lights depending on the
EGM and type of software installed).
2. Insert several bills to verify acceptance, transport, and storage for each
denomination.
3. Confirm that the appropriate number of credits increment on the credit meter
for each bill denomination.

WBA LEDs
LEDs that are located on the transport assembly are used to determine the status
of the WBA. The table below describes the LED codes:
LED 1

LED2

Description

On

On

Normal Condition

Flashing

Off

Boot ROM Error

Off

Flashing

RAM Error

On

Off

ROM Error

On

Flashing

RAM & ROM Error

Alternating Flash

Alternating Flash

Download Mode

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Optical Sensor Calibration for a WBA Bill Acceptor

Instructions:
1. With power turned off on the EGM, remove the bill acceptor. Set the DIP
switches as shown below:

2. Replace the bill acceptor and turn the power on.

3. The WBA will perform a start-up routine. Make sure the motor has stopped
before performing calibration.
4. Insert the black end of test paper (calibration paper IGT P/N 54904790) into
the sensor assembly. The WBA will automatically calibrate the optical sensors
by moving the test paper in and out of the sensor assembly (approximately
three times).
5. Observe the flashing LED indicator on the bill acceptor door bezel. The LED
flashes rapidly if calibration was successful. The LED will flash an error code.
Repeat the calibration if the first attempt was not successful.
6. Turn off power and remove the bill acceptor.
7. Reset the DIP switches to their original position.
8. Replace the bill acceptor and turn the power on.
9. After the EGM comes up, make sure the bill acceptor works properly.

WBA Error Codes

Number of Flashes

44

Error condition

Entrance level error

Solenoid error

Entrance sensor error

Transport jam

Gain error (white level adjustment error)

D/A error (white level adjustment error)

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Number of Flashes

Error condition

Bar code sensor error

Acceptor head remove

Magnetic sensor code error

10

Write error

11

Black level adjustment error

4.4.2 Cleaning the JCM UBA Bill Acceptor

1. Open the EGM door and turn power off.

2. Remove the transport assembly.
3. Open the transport assembly and wipe the lenses, belts, rollers, and bill path
until clean with a mild soap and water solution.
4. Inspect the lens sensors. If damaged in any way (scratched or clouded), replace
as needed.
Do not scratch the rollers because they will pick up dirt faster, increasing PM
scheduling.
Do not use solvents or alcohol! These cleaners can dry out the rubber components
and cause early failure. Also, a strong solvent can cloud the sensor lenses.

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If timing marks are seen through the belts, or if they have frayed edges, replace the
belts. If O rings are cracked, replace them.

Calibration of the UBA Bill Acceptor

Field calibration is not required. The UBA unit only requires calibration when a
component (sensor board) is replaced. The calibration process involves a PC based
program that adjusts the sensors to factory levels and is done at a repair depot
only.

4.4.3 Cleaning the MARS Cashflow Bill Acceptor

Remove the Acceptor Module from the chassis to open the front sensor area. Forcing
the bill path open without removing the Acceptor Module from the chassis will damage
the connector board located at the rear of the Acceptor Module. Remember to turn off
the EGM when performing any cleaning.
1. Release the Acceptor Module from its normal operating position.
2. Open the Acceptor Module unit by pulling up on the yellow cap.
3. Clear the bill path area of any foreign objects.
4. Clean the bill path and sensors as needed.
For stubborn dirt, a small amount of mild non-abrasive soap may be applied to a damp
cloth. Make sure no streaks or residue from the cleaning product remain on the bill
path.

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Calibration of the Mars Cashflow Bill Acceptor (SC66 Series)

The SC66 series bill acceptor was designed not to require field calibration. Thus,
the unit has no switch settings or calibration mode that allows a calibration. A
trained technician may only perform calibration.

4.5 Door Optics Maintenance

Door-Open Optic Sensor Routine Maintenance

Figure 4-7 EGM Door Optics

4.5.1 Inspection
Confirm that all wire connections are secure and that both sensors are clean.

4.5.2 Cleaning
Clean the optics with denatured alcohol or mild glass cleaner (non-ammonia) as
needed.

4.5.3 Door Optic Sensor Functional Verification

Use the following procedures to verify the operation of the door optic sensor:
1. Turn the EGM power on and confirm that the Door Open message appears.
2. Close and lock the EGM door and confirm that the Closure message appears on
the displays.
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3. Play one game and confirm that the Closure message disappears and the Game
Over message appears.
4. If necessary, adjust the emitter/receiver alignment by loosening the screws that
secure either or both optic sensor mounts and sliding the optic(s) slightly until
they align correctly.

4.6 Reel Assembly Maintenance

Always wear eye protection when using pressurized air or cleaning solvents.

1. Check to ensure power is Off on the EGM.

2. Check each assembly for proper installation.
3. Check each reel strip. Each one should be free of dust and fingerprints. Reel
strips manufactured after 2001 are not sealed. The dust and smoke in the air
and the oils from human hands may cause stains and/or discoloration.
Carefully wipe each reel strip with a cloth and water to remove any dust or dirt.
4. Check each reel strip for proper attachment to the reel frame.
5. Check the harness on each stepper reel for proper routing and ensure that the
harness wires are secured away from any moving parts.
6. The stepper reel assembly does not require lubrication or adjustments. Use
compressed air (not to exceed 60 psi) to remove any dust accumulations from
the encoding flags on the inner reel, the reel sensor, the reel chassis, and reel
frame.
7. Clean the reel sensor with mild glass cleaner as needed.

4.7 Monitor Maintenance

A CRT or LCD monitor may be present in IGTEGMs. Typically, the primary display
will have a touchscreen, and all others will not.

4.7.1 Video Monitor Inspection

Use the following procedures to inspect an IGTEGMmonitor:
1. With the EGM door closed and the power On, visually check the video display
for areas of discoloration or fade-out on the video screen.

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2. Visually check the video images (game/paytable display) for correct horizontal
and vertical alignment. Make sure all letters, words, and images appear clearly
on the monitor screen.
3. Verify that the EGM responds correctly to screen inputs.
4. Open the EGM door and turn the power Off.
5. Inspect for dust buildup on the touchscreen, cracks in the monitor mask, or
chips/scratches on the touchscreen.
6. Visually check any CRT monitor for burned-in images.
Replace the video monitor or touchscreen if they are physically damaged. Do not
attempt to clean or make any adjustments.

4.7.2 Video Monitor Cleaning

Use the following procedure to clean the monitors:
1. Open the main door and power Off the EGM.
2. Clean the plastic monitor mask with a damp, lint-free cloth.
3. Clean the touchscreen using isopropyl alcohol or an anti-static glass cleaner and
a lint-free cloth.
4. If necessary, remove the monitor from the EGM and clean the inside of the
chassis using compressed air (not to exceed 60 psi).

4.8 AVP Air Filter Maintenance

The following information has been extracted from CN4392B. For information
about installation and replacement of the air filters, refer to the CN. Air filter
elements require periodic cleaning to maintain sufficient air flow. When
accumulated dust and debris clog the filter elements, the Brain Box will overheat.
It is recommended that the filter elements be removed and cleaned every 60 to 90
days of operation. However, some jurisdictions and some environments may
require more frequent cleaning to maintain unrestricted airflow.
Always power the EGM off before removing an air filter.

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4.8.1 Air Filter Cleaning

Filter element cleaning can be accomplished using a vacuum cleaner or by bouncing
the filter against a hard surface to dislodge the accumulated surface debris. This
activity can create a significant amount of dust to become airborne, so the cleaning
process should be conducted in a well-ventilated area.
The filter should then be washed in mild soap and water to remove the remaining
contaminates. Blot both sides of the element dry with a paper towel. Avoid the use
of high-pressure air as it may damage the integrity of the filter element. Maintain a
supply of spare filter elements to replace any that may be damaged in the process.
If an EGM has been in operation without an air filter element for some time,
thorough cleaning of the inside of the Brain Box may be required:
l The Brain Box should be removed from the EGM and opened by a qualified
technician.
l Canned compressed air is the typical method of blowing out the dirt and
debris from all components within the Brain Box.
l Air pressure should be set to ensure that it does not cause damage to the
internal electronics within the Brain Box.
l Avoid spinning internal fans inside the Brain Box with the compressed air.
l Blow away all of the debris accumulated in the heat sinks inside the box.
l Ensure that all air intake and exhaust openings in the box are clean.
l Clean any air ducts that are associated with the particular EGM model. When
installing the Brain Box, verify the cooling fan operation and inspect both
intake and exhaust air paths to ensure they are clean and free of obstructions
and debris.
It is recommended that the Brain Box be opened, inspected for debris, and cleaned
annually. Very fine dust and cigarette smoke contaminants can pass through the
filters and accumulate inside the box. Maintaining air filters and cleanliness of the
Brain Box electronics will ensure EGM performance and long-term reliability.

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4.8.2 Air Filter Location

The AVP air filter is usually located either on or next to the Brain Box. For some of
the new cabinets, such as the Universal slant, the filters are unlocked inside of the
cabinet then removed from a slot on the exterior cabinet.

Figure 4-8 Universal Slant Filter Unlock

Figure 4-9 Universal Slant Filter Location

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