Patrick Harris-Worthington

pharrisworth@gmail.com
Golden Valley, Minnesota 55416
Home: 612.860.0851
Cell: 612.860.0851

OVERVIEW
20+ year seasoned IT professional with broad hands-on knowledge and best-practices expertise across multiple
disciplines. Excels in management positions such as IT Manager, Project Manager or other IT capacity
commensurate with my experience. Possesses technical knowledge in both hardware and software applications
for single user enterprise LAN and WAN environments. Understands and incorporates best practices
philosophies such as ITIL and CoBiT.

EXPERIENCE

Manager, Network Operations

2013 - Present

The Best Buy Corporation (Apex Systems)

Key Achievement: Created the description and requirements and duties of this position.

Plan and assist various network projects and implementations including our Denver DC refresh

Maintain close relationship with vendors on projects, maintenance, and troubleshooting issues

Create new processes with vendors to insure timely responses in high pressure environments

Create processes within the network teams to reduce incident and problem ticket aging

Create processes for our offshore teams to use the new Service Now ITSM software.

Act as a central hub for the entire Operations staff for network information and resources

Perform all operations representation for the BBY network teams with the rest of Best Buy

2010 2013

Manager, Information Technology

The Lakeland Companies (provider of high-quality electrical component and systems solutions)

Key Achievement: Modernized Lakelands LAN and WAN Infrastructure from prior ad hoc configuration

Modernized help desk operations with focus on efficiency

Supervised entire scope of PC operations, servers & support, network/WAN administration, VOIP and
mobile corporate communications increasing performance and reliability

Led all multi-site IT locations including Plymouth, Golden Valley, Glencoe, Gaylord, Kansas City,
Omaha and Denver

Designed network structure including maintenance, repair and replacement cycle that interfaced with
internal and external users, vendors and resources

Displayed diligence and resourcefulness through creation and maintenance of IT budget

Established and supervised comprehensive corporate-wide IT policy including controlled hardware,

backups, software and end user issues

Initiated and implemented a new corporate-wide PC replacement cycle coupled with critical system
documentation and inventory

Manager, Information Technology

1999 2010

Juno Incorporated, Anoka, MN (plastics and metal fabrications enterprise)

Key Achievement: Under my management, JUNO Inc.s LAN/WAN had not been down since 2003

Supervised entire scope of PC operations, servers & support, network/WAN administration, help desk
and corporate communications increasing performance and reliability

Passionately led four multi-site IT locations Blytheville AK., Alexandria, Plymouth and Anoka

Designed network structure including maintenance, repair and replacement cycle that interfaced with
internal and external users, vendors and resources as a colleague and not a know-it-all

Created, managed and remained within the yearly IT budget

Continued Junos technological advancement with gains in productivity and efficiency using the most
cost efficient method through the revitalization and maximization of aged resources

Established a comprehensive corporate-wide IT policy controlling hardware, software and end user
issues

Spearheaded and implemented a new corporate-wide PC replacement cycle while establishing critical
system documentation leaving a legacy for the future of the department

Designed and maintained Active Directory and 2003/XP Microsoft Network

Implemented Sonicwall NSA along with split LAN/WAN design ensuring network availability even
in the face of a DOS attack

Built servers and PCs from scratch quickly to meet network needs at the most cost efficient price

Independent Technology Consultant

1998 1999

Solved small business problems through design and implementation of hardware and software
technologies in response to present and anticipated requirements within their budget

Set up PCs on LAN through installation of all necessary hardware/software, including LAN Cards,
Cables, Routers, Hubs, Print Servers, and NT based Servers/Workstations

Collaborated with clients regarding e-business requirements including wiring LAN for modem, cable,
DSL or ISDN routers

Communicated clients requirements and expectations to web designers and host providers as a
teammate, not a salesperson

Senior National Accounts Manager (manufacturer of direct-to-market PCs)

Micron Electronics/Zeos International Ltd.

1989 1998

Key Achievements: Won Top Salesman Award multiple quarters

Negotiated and secured the companys first IDIQ contract with the federal government

Contacted Fortune 500 Companies to ascertain their computing and connectivity problems, discuss
possible solutions and seek a permanent partnership

Met with Engineering department to adapt current products and introduce new products to meet
customer requirements

Spearheaded creation and implementation of testing standards for Zeos hardware within client software
requirements

Coordinated purchasing and production issues to assure prompt delivery to customer

Interacted with customers and support divisions of company to assure "One Call Solution

Initiated and closed the first IDIQ contract with the federal government through GTE Federal Systems
(This operation was used as the blueprint to create all subsequent bids for the federal government by
Micron/Zeos)

Led a committee to design new sales contact software used by the IT department

Participated as a member of a committee that ascertained requirements and content for Micron
Electronics first Web site;

Acted as liaison between Corporate Sales Department and Web Sales group

EDUCATION

University of Minnesota - Institute of Technology

Major: Aerospace Engineering Systems Design, Propulsion
Minor: Business

CREDENTIALS

Installing and Configuring Windows Server 2012 70-410

Configuring and Managing Microsoft Windows Server 2012 70-412

ITIL Foundations

Designing and Implementing a Server Infrastructure Windows Server 2012 70-413

Certified SonicWALL Security Administrator (CSSA)

Implementing and Managing Microsoft Exchange Server 2010

Administering Windows Server 2008

Installing and Configuring Windows Server 2008

Introduction to VMware Infrastructure ESX 3.5 3.1

Implementing and Managing Microsoft Hyper V on Windows Server 2008

Implementing and Managing Microsoft Exchange Server 2007 and 2003

Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure

Managing and Maintaining a Microsoft Windows Server 2003 Environment

Cisco Certified Network Associate CCNA 2002

Installing, Configuring, and Administering Microsoft Exchange 2000 Server

Upgrading Support Skills from Microsoft Windows NT to Windows 2000

Microsoft Certified Professional, Microsoft Certified Systems Engineer NT 4.0