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Consistency within all processes in an organization minimizes the opportunity for error. These
processes include from the research, design & development stage and the process of making
changes to the processes to ensure a good quality product or service, right through to the actual
delivery to the consumer. This consistency ultimately ensures that the final product or service is
of a consistent quality.
IMPROVEMENT OF PROCESSES BASED IN DOCUMENTED FACTS
As mentioned above, it will be necessary to make changes to processes within an organization to
improve and maintain the quality of a service or product. Audit processes, Management Review
and Improvement processes based on documented data are outlined by the ISO 9001:2008
Quality Management System. Improvements based on facts are carefully planned and
implemented. This is assisted by the use of the system of Documentation and Analysis. This will
in turn ensure that all decisions made by management are the best decisions for your
organization.
FACTUAL APPROACH TO DECISION MAKING
There are a clear set of instructions within the ISO 9001:2008 Quality Management System
regarding the process reviews and audits. These instructions facilitate decision making and
information gathering based on factual data collected within the processes.
1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method