Beruflich Dokumente
Kultur Dokumente
(COVERED BY SBI
AND ICICI BANK)
DECLARATION
I, Miss. ANUSHA. SHETTY, Student of T.Y.BCOM (Banking &
Insurance), Semester Vth, Shri Chinai College of Commerce & Economics.
I, hereby, declare that I have successfully completed this project on
DEPOSIT SCHEMES (covered by SBI & ICICI Bank) in the academic
year 2007-2008. The information submitted is true and original to the best of
my knowledge.
CERTIFICATE
I, Professor. VAISHALI KUREHKAR, hereby certify that Miss. ANUSHA.
SHETTY of T.Y.BCOM (Banking & Insurance), Semester Vth Shri Chinai
College of Commerce & Economics, has completed project on DEPOSIT
SCHEMES (covered by SBI & ICICI Bank) in the academic year 20072008. The information submitted is true and original to the best of my
knowledge.
ACKNOWLEDGEMENT
Entrance, Hard work, Gradual Progress and an exciting year that it is
how I have reached this level and now as I stand at the threshold of the aside
world. I take a look of the past year which I have spent in this college, my
performance with the devotion of the profession has been with me for over 3
years which I will never forget.
First and foremost I would like to thank the University of Mumbai for
providing me with this project in this curriculum.
I am grateful and would like to thank my project guide, Prof.
Vaishali. Kurhekar for having helped me day in and day out for not only
providing me with information but also being very supportive.
It would rather be unfair on my part for not thanking all my
Professors who have helped me specially our co-ordinator Prof.Nishikant.
Jha and also to our Principal Mrs. Malini. Johari, for always keeping faith in
us.
I would like to thank Vijay. Anand, who is Assistant Manager of
ICICI Bank for providing me with all required information. I would also like
to thank our Librarian and not to forget my Parents and my colleagues who
have helped me at some stage or the other.
My acknowledgement would be incomplete without me thanking
my college Shri Chinai College of Commerce and Economics for having
shown their continuous faith in me.
So this goes to all those who have knowingly or unknowingly been
a great support for me to accomplish this piece of work.
EXECUTIVE SUMMARY
Deposit means save today, for tomorrow. So, deposit schemes are the main
sources of banks. In fact, deposits account for most of the "money supply in
use today.Through deposit schemes you can save a little every month to
build up the desired corpus to meet your future requirement of funds. The
depositors and their interests form the key area of the regulatory framework
for banking in India and this has been enshrined in the Banking Regulation
Act, 1949. One of the most important functions of the bank is to accept
deposits from the public for the purpose of lending. In fact, depositors are
the major stakeholders of the banking system. As far as the chosen banks are
concerned, SBI is the largest bank in India and ICICI is Indias largest bank
in the private sector. Also, in addition to this, these banks are very reliable
and public are known more about this banks.
OBJECTIVES
Deposit schemes are the main source of banks. They offer several facilities
& opportunities and also promotes saving. The main objective is to promote
comprehensive and updated information, guidance and assistance on all
areas of deposit schemes in India.
RESEARCH METHODOLODY
The research methodology is data collection through
Primary Sources
Secondary Sources
Primary Sources: Survey by distributing questionnaire to the people taking
sample size of 100. Interviews conducted with bankers.
Secondary Sources: Data collection through books, magazines. websites,
journals, etc.
EXPECTED CONTRIBUTION FROM THE STUDY
Expectations from the study are that it will navigate through all the aspects
of the deposits schemes in India. It will discuss upon the matters with the
significance of deposit schemes to the legalities involved in it. It will also
make people aware about the various deposit schemes available in the Indian
banking industry and its various procedures and formalities.
TABLE OF CONTENTS
SR.NO
1
2
3
4
5
6
7
8
9
10
11
12
TOPIC
INTRODUCTION
GUIDELINES OF RBI
VARIOUS KINDS OF DEPOSITS
HISTORY OF STATE BANK OF INDIA
VARIOUS DEPOSIT SCHEMES PROVIDED BY SBI
SAVING BANK ACCOUNT
CURRENT ACCOUNT
BASIC BANKING NO FRILL ACCOUNT
TERM DEPOSITS
RECURRING DEPOSITS
HISTORY OF ICICI
VARIOUS DEPOSIT SCHEMES PROVIDED BY
ICICI BANK
SAVING ACCOUNT
FIXED DEPOSITS
RECURRING DEPOSITS
CURRENT ACCOUNT
SALARY ACCOUNT
SURVEY ON DEPOSIT SCHEMES
ANALYSIS OF THE SURVEY CONDUCTED
CONCLUSION
ANNEXURE
BIBLIOGRAPHY
DEPOSIT SCHEMES
INTRODUCTION
A deposit scheme is an account at a banking institution that allows money to
be held on behalf of the account holder. Some banks charge a fee for this
service, while others may pay the client interest on the funds deposited. The
account holder retains rights to their deposit, although restrictions placed on
access depend upon the terms and conditions of the account and the
provider. The banking terms "deposit" and "withdrawal" actually tend to
obscure the economic substance and legal essence of transactions in a
deposit account. From a legal and financial accounting standpoint -- and as
counter-intuitive as it may seem -- the term deposit is actually used by the
banking industry in financial statements to describe the liability owed by the
bank to its depositor, and not the funds (whether cash or cheques)
themselves, which are shown an asset of the bank
Typically, an account provider will not hold the entire sum in reserve, but
will loan the money out at interest to other clients, in a process known as
fractional-reserve banking. It is this process it allows providers to pay out
interest on deposits. By transferring the ownership of deposits from one
party to another, they can replace physical cash as a method of payment.
In fact, deposits account for most of the "money supply in use today. From
an economic standpoint, the bank has essentially created "economic money".
There are various ways in which bank deposits arise. Customers may deposit
actual cash or they may deposit rights to receive cash; these rights to receive
cash may be in the form of a cheque, a bill, a promissory note owing to
them, etc. deposits may also arise out of loans granted by the bank or
through the process of discounting customers bills. In this case, they are
known as created deposits. In actual practice, the amount of such deposits is
much larger than that of the deposits received in hard cash or in the form of
rights to receive cash. Typically, an account provider will not hold the entire
sum in reserve, but will loan the money out at interest to other client and it is
the process which allows providers to pay out interest on deposits. So it is
said Loans are the children of deposits and deposits are the children of
loans.
TIME DEPOSIT
FIXED DEPOSITS: A time deposit (also known as a term deposit,
particularly in Canada, Australia and New Zealand is a money deposit at a
banking institution that cannot be withdrawn for a certain "term" or period
of time. When the term is over it can be withdrawn or it can be held for
another term. Generally speaking, the longer the term the better the yield on
the money. A certificate of deposit is a time-deposit product.
CASH MACHINES
Cash machines are electronic devices that allow bank customers to make
cash withdrawals and check their account balances without the need for a
human teller. Many also allow people to deposit cash or cheques, transfer
money between their bank accounts, top up their mobile phones' pre-paid
accounts or even buy postage stamps.
INTERNET BANKING
Internet or Online banking describes the use of a bank's secure website to
view balances and statements, perform transactions and payments, and
various other facilities. This can be very useful, especially for banking
outside bank hours and banking from anywhere where internet access is
available. Since the internet revolution most retail banking institutions offer
access to current accounts via online banking.
TELEPHONE BANKING
Telephone banking is the term applied to specific provision of banking
services over the telephone. In many cases such calls are to a call centre or
automated service, although some institutions continue to answer such calls
in their branches. Often call centre opening times are considerably longer
than branches, and some firms provide these services on a 24 hour basis.
OVERDRAFTS
An overdraft occurs when withdrawals from a bank account exceed the
available balance. This gives the account a negative balance and in effect
means the account provider is providing credit. If there is a prior agreement
with the account provider for an overdraft facility, and the amount
overdrawn is within this authorized overdraft, then interest is normally
charged at the agreed rate. If the balance exceeds the agreed facility then
fees may be charged and a higher interest rate might apply.
DEPOSITORS' RIGHTS
Deposits being the basic financial raw materials, depositors form the core for
banking business. There is now an awakening on depositors' rights, rightly
so, in the banks, as it is fulfillment of such rights which can enable an
effective resource management mechanism in Banks. Further, the depositor,
being a consumer of various products and services offered by the Bank, is
entitled to the following rights:
RIGHT TO INFORMATION
A depositor will have right to information about price, quality, quantity and
standard of the products/services offered by the Bank to enable him / her to
take an independent decision.
RIGHT TO CHOOSE
A depositor will have the absolute freedom to choose among the various
products and services offered by the Bank to suit his / her requirements.
RIGHT TO AVAIL/UTILISE THE PRODUCTS AND SERVICES
A depositor will have the right to avail/utilize the products/services chosen
by him / her without any intervention / obstacle.
RIGHT TO BE HEARD AND REDRESSAL OF GRIEVANCES
A depositor will have the right to be heard and seek redressal against
deficient service / poor quality of products and services, unfair Trade
practices and unscrupulous exploitation. This includes his/ her right to fair
redressal of any genuine grievance relating to products / services which he
/she has chosen to utilize.
SBI TODAY
Today, State Bank of India (SBI) has spread its arms around the world and
has a network of branches spanning all time zones. SBI's International
Banking Group delivers the full range of cross-border finance solutions
through its four wings - the Domestic division, the Foreign Offices division,
the Foreign Department and the International Services division.
DEPOSIT SCHEMES
Whatever your needs - an investment of your surplus funds or to create a
fund for your childrens' education and marriage. You will find a product
from SBI that suits your requirement, delivered at a branch close to you.
Open an account with any of SBI branches, all of them are fully
computerised, and realise the advantage of our vast network.
Want to build up savings slowly? Discover Recurring Deposit Account. You
can save a little every month to build up the desired corpus to meet your
future requirement of funds.
SBI products are designed with flexibility to suit your personal
requirements. Enjoy 24 hour banking facility through our Internet Banking,
widest network of ATMs.
BENEFITS
CARD CONVENIENCE
Get your Free ATM cum Debit Card and have access to the widest network
of ATMs across the country to withdraw cash, enquire about your balance,
etc. Moreover, your card enables you to shop at a large number of Merchant
Establishments in India. You can also avail yourself of our International
ATM-cum-Debit Card, which can be used within as well as outside India, at
a nominal fee.
EASY AND WIDE ACCESSIBILITY
Transact at your convenience, saving time and cost through Banking. You
can also withdraw cash from Maestro endorsed ATMs of other banks under
bilateral sharing, at a nominal fee.
MONITORING YOUR ACCOUNT
Monitor and control your funds through SBI Internet Banking or/ and
through Passbook/ statement of account facility.
Alternatively, access your account by downloading Instants on your
computer.
MODERATE EARNING
Our Savings Bank Account earns you an interest at the rate of 3.5% p.a.,
compounded half yearly.
MONEY MULTIPLIERS
Earn Interest at Term Deposit rates through Savings Plus Account.
Link your Savings Bank Account to your Multi Option Deposit (MOD)
Account to earn additional interest on your surplus money and get the
facility of automatic unitised break up of MOD in case there is a shortfall in
your SB account to honour the cheque drawn by you.
Centres
Cheque
Ordinary
operated
account
account
Metro/Urban/ Rs.1000
Rs. 500
Semi-Urban
Rural
(Rs.300)
Rs.500
(Rs.300)
Rs. 250
(Rs.150)
(Rs.150)
CURRENT ACCOUNT
BENEFITS:
CARD CONVENIENCE
Get your Free ATM cum Debit Card and have access to the widest network
of ATMs across the country to withdraw cash, enquire about your balance,
etc. Moreover, your card enables you to shop at a large number of Merchant
Establishments in India. You can also avail yourself of our International
ATM-cum-Debit Card which can be used within as well as outside India, at a
nominal fee.
TRANSACTION EASE
Unlimited number of payments
Make payments by giving us standing instructions
Remit funds from any part of the country to your account.
Upcountry Cheque Collection facility.
OTHER BENEFITS
Overdraft facility.
Transfer of accounts between our wide network of branches without any
charge.
Nomination Facility - Available.
Low minimum balance requirements
TERM DEPOSITS
Now you can earn a higher income on your surplus funds by investing those
with us. We provide security, trust and competitive rate of interest.
Flexibility in period of term deposit from 7 days to 10 years.
Affordable Low Minimum Deposit Amount: You can open a term deposit
with SBI for a nominal amount of Rs.1000/- only.
Please check our Interest Rates online or simply email through our Helpline.
Flexibility in choosing the amount you wish to invest and the maturity
period.
HIGHLIGHTS
SAFETY - We understand the value of your hard earned money and
continue to deliver on our promise of safety and security over 200 years.
LIQUIDITY
LOAN /OVERDRAFT FACILITY: You can avail a loan/overdraft against
your deposits provides you loan / overdraft up to 90% of your deposit
amount at nominal cost. So you continue to earn interest in your deposit and
still can meet your urgent financial requirements.
PREMATURE WITHDRAWAL
Interest to be charged on premature withdrawal of term deposits at 0.5%
below the rate applicable for the period deposit has remained with the Bank.
AUTOMATIC RENEWALS
There is no need for you to keep track of the maturity of your deposits. Your
deposits with us will be renewed automatically, post maturity. And you
continue to earn interest for same period as that of your matured deposit, at
the interest rate prevailing at the time of maturity. Automatic renewals take
place where there are no standing instructions for renewal.
Flexibility to covert your Special Term Deposit to Term Deposit and vice
versa
You can convert your special Term Deposit to a Term Deposit to receive
monthly/quarterly interest payments to match your financial requirements.
You can also convert your Term Deposit to a Special Term Deposit, which
provides compounded rate of interest to multiply your money faster.
RECURRING DEPOSIT
Want to create a fund for your children's education or marriage or to buy a
car or for a dream holiday? Whatever may be your financial goals, through
our Recurring Deposit Scheme you can save a little every month so that at
the time of need you have sufficient funds to achieve your financial goals.
Recurring Deposit provides you the element of compulsion to save at high
rates of interest applicable to Term Deposits along with liquidity to access
that savings any time. So set aside a small amount every month and earn at
compounded rates of interest.
HIGHLIGHTS
SAFETY
We understand the value of your hard earned money and continue to deliver
on our promise of safety and security over two centuries.
Liquidity
TRANSFERABILITY
Transfer of Recurring Deposit accounts between our wide network of
branches without any charge.
Regular Instalments to your Account
Now you have motivation/compulsion to save a chosen amount every month
and create a fund, which helps you to meet your future financial needs.
Recurring Deposits are available at all SBI Branches
Easy and convenient access of information at SBI Internet Banking
OTHER BENEFITS
Nomination Facility - Available
Regular Instalments to your Account
Save in your account through Fixed Monthly Instalments.
Monthly Instalments can be deposited on any working day of the month.
Delayed monthly instalments attract penalty.
Instalments payable in multiples of Rs.10/FREE FUND TRANSFER
Free transfer of your funds through standing instructions from your Current
or Savings Bank Account to your Recurring Deposit Account every month
for the payment of your instalments, so that you do not have to worry about
regular payments.
ICICI BANK
(INDUSTRIAL CREDIT AND INVESTMENT
CORPORATION OF INDIA)
the cross border needs of clients and leverage on its domestic banking
strengths to offer products internationally. ICICI Bank currently has
subsidiaries in the United Kingdom, Canada and Russia, branches in
Singapore and Bahrain and representative offices in the United States,
China, United Arab Emirates, Bangladesh and South Africa.
SAVINGS ACCOUNT
FEATURES
The ICICI Bank International debit card is a debit-cum-ATM card providing
you with the convenience of acceptance at merchant establishments and cash
withdrawals at ATMs.
The next time you want to withdraw cash from your ICICI Bank Savings
account, just walk into any bank's ATM and use your ICICI Bank ATMcum-Debit card for free. The above benefit is available to individual
domestic Savings Account holders on maintenance of a quarterly average
balance of more than Rs.10, 000 in the savings account in a quarter. The
above benefit can be availed in the same quarter.
Money Multiplier Facility
Internet Banking is offered free of cost.
Anywhere Banking - This facility entitles the account holder to withdraw or
deposit cash upto a limit of Rs.50, 000 across all ICICI Bank branches.
You can give us various types of standing instructions like transferring to
fixed deposit accounts at regular intervals.
An average quarterly balance of Rs. 5,000 only.
Nomination facility is available.
MINIMUM BALANCE:
For opening the saving account minimum Rs.5,000
Non-maintenance of the minimum average quarterly balance attracts a fee of
Rs. 750 per quarter
ELIGIBILITY
Resident Indian.
DOCUMENTATION
Applicants must satisfy the following documentation requirements:
Identity proof
Proof of communication address
Self cheque (if the applicant is not visiting the branch for account opening)
Identity proof: driving license, Voters Identity Card, Employees Identity
Card, PAN Card, Dependents card, Bar council/ Indian medical association
card/ senior citizen card, etc.
Proof of communication address: Latest electricity bill, Certificate from the
postal office confirming address of applicant, Telephone bills from any
telephone service providers and mobile service providers, Premium Receipt
from any life insurance company, etc.
FIXED DEPOSIT
FEATURES
Wouldn't you like a Fixed Deposit that allows you to deposit your money for
just as long as you wish? Our Fixed Deposit allows you just that - deposits
can be opened for periods ranging from 15 days to 10 years
.
OTHER FEATURES INCLUDE:
Choice of two investment plans:
TRADITIONAL
Interest payable monthly or quarterly as per your convenience
Maturity period ranges from 15 days to 10 years.
REINVESTMENT
Interest is compounded quarterly and reinvested with principal amount
Maturity period ranges from 6 months to 10 years
MINIMUM BALANCE
You can avail of ICICI Bank Fixed Deposits for a minimum deposit of Rs
10,000.
NOMINATION
Nomination facility is available for relationships in the names of individuals.
Unless otherwise specifically, given in writing by depositors, nomination in
deposit accounts will be at Customer ID level.
Depositor(s) however has/have the right to specify different nominations at
account level by completing appropriate forms.
BENEFITS
A wide range of tenures, ranging from 15 days to 10 years, to suit your
investment plan.
Partial withdrawal is permitted in units of Rs 1,000. The balance amount
earns the original rate of interest.
Safe custody of your fixed deposit receipts.
Auto renewal is provided.
Loan facility is available up to 90% of principal and accrued interest.
ELIGIBILITY
Resident Indian
DOCUMENTATION
Applicants must satisfy the following documentation requirements:
Identity proof
Proof of communication address
Self cheque (if the applicant is not visiting the branch for account opening)
Identity proof: driving license, Voters Identity Card, Employees Identity
Card, PAN Card, Dependents card, Bar council/ Indian medical association
card/ senior citizen card, etc.
Proof of communication address: Latest electricity bill, Certificate from the
postal office confirming address of applicant, Telephone bills from any
RECURRING DEPOSIT
ICICI Bank's Recurring Deposits are the ideal way to invest small amounts
of money every month and end up with a large saving on maturity.
FEATURES
Encourages savings without stress on your finances.
High rates of interest (identical to the fixed deposit rates).
Non-applicability of Tax Deduction at Source (TDS).
MINIMUM BALANCE
The minimum balance of deposit is Rs. 500 per month and thereafter, in
multiples of Rs. 100.
PERIOD OF DEPOSIT
The minimum period is 6 months, and thereafter in multiples of 3 months.
NOMINATION
The facility of Nomination is available for relationships in the names of
individuals. Unless otherwise specifically given in writing by depositors,
nomination in deposit accounts will be at Customer ID level.
A depositor(s) however has / have the right to specify different nominations
at account level by completing the appropriate forms.
Further, the applicant(s) is / are at liberty to change the nominee during the
currency of the relationship accounts with the Bank, through a declaration to
the effect in the appropriate form.
ELIGIBILITY
Resident Indian.
The minimum balance of deposit is Rs. 500 per month and thereafter, in
multiples of Rs. 100.
DOCUMENTATION
Applicants must satisfy the following documentation requirements:
Identity proof
Proof of communication address
Self cheque (if the applicant is not visiting the branch for account opening)
Identity proof: driving license, Voters Identity Card, Employees Identity
Card, PAN Card, Dependents card, Bar council/ Indian medical association
card/ senior citizen card, etc.
Proof of communication address: Latest electricity bill, Certificate from the
postal office confirming address of applicant, Telephone bills from any
telephone service providers and mobile service providers, Premium Receipt
from any life insurance company, etc.
CURRENT ACCOUNT
WHAT IS CURRENT ACCOUNT?
A running account supporting unlimited withdrawals and deposits
A current account is meant for convenience and not to save money
Opening
Requirements
to
Open
Current
Account
Completed duly signed AOF AOA & MOA All Form 32 for change in
director Certificate of Incorporation Certificate of Commencement Board
Resolution in bank format Photograph of each authorized signatory List of
Directors with residential address Proof of PAN or completed Form 60
Declaration if no credit from other banks NOC from other bank if the bank
enjoys credit from any other bank
SALARY ACCOUNT
WHAT'S SO SPECIAL ABOUT ICICI BANK SALARY
ACCOUNT?
ICICI Bank Salary Account is a benefit-rich payroll account for Employers
and Employees. As an organization, you can opt for our Salary Accounts to
enable easy disbursements of salaries and enjoy numerous other benefits too.
BENEFITS TO EMPLOYEES
With ICICI Bank Salary Accounts your employees will enjoy the
convenience of:
Having the largest network of ATMs at their command,
Free 24 hour Phone Banking,
Free Internet Banking
All you would require to do is to send ICICI Bank an advice (in form of a
cheque/debit instruction, ECS, etc) for the total salary amount along with the
salary details of the designated employees in a soft and hard copy format
and we will credit the respective employees' accounts as per your statement
of advice
ICICI Bank Salary Accounts benefits you in more than one ways:Reduces your paperwork.
Saves remittance costs.
Employees receive instant credit of salaries.
More convenient than ECS.
ELIGIBILITY
The organization needs to have a minimum of 25 employees and a payout of
Rs 36.0 lacs per annum and average salary per account of Rs. 12,000 per
month.
ADVANTAGES TO EMPLOYEES
Your employees automatically become ICICI Bank Salary Account
holders with special benefits and privileges and receive instant salary
credit. The benefits include International debit card, corporate card
with Individual Liability (CCIL), access to Phone Banking and Internet
Banking, Demat accounts, and a host of other services to complement
their savings account. Here are some of the features of ICICI Bank
Salary Account: WELCOME-KIT
No more waiting for weeks to get your chequebook and debit cards.
ICICI Bank Salary Account customers will have the facility of filling up
a form and getting their chequebooks and debit cards immediately.
MONEY MULTIPLIER : The Money Multiplier feature gives you the
liquidity of a Savings Account coupled with high earnings of a Fixed
Deposit. This is achieved by creating a Fixed Deposit linked to your
Savings Account providing you the following unique facilities.
DEBIT CARD
We offer an International N-Cash Debit card to our Salary Account
customers to provide them access to our extensive ATM network. The
card also allows them to shop at over 11,000 merchant
INVESTMENT SERVICES
DEMAT SERVICES
A Demat Account will let your employees transact in shares instantaneously
in a safe and secure manner.
RELIEF BONDS/ MUTUAL FUNDS/ INSURANCE
Salary Account customers can now invest in Government of India
relief and savings bonds, a basket of mutual funds, foreign exchange
facilities and Insurance products through ICICI Bank.
GOLD COIN
Employees can buy 24 karats Pure Gold, which ICICI Bank brings to
you. Each coin comes to you straight from Switzerland. Refined to
99.99% fine gold and sealed with a unique Certificate of Authenticityguaranteeing you its purity
Public
Foreign
Floating
Savings
Recurring
Fixed Deposit
Current
No
Lengthy
7) Are you aware of the various deposit schemes provided by SBI/ ICICI Bank?
Yes
No
No
No
10) SBI, being a Public bank would you like to switch to a private sector bank?
And ICICI being a private sector bank would you like to switch to public bank?
If yes, then why?
If no, then why?
COMMENTS:
90
80
70
60
50
YES
NO
40
30
20
10
0
SBI
ICICI
9.a. In case of SBI, when asked whether the public would like to
switch to the private sector only 10% of the publics were willing to
move towards the private sector.
9.b. In case of ICICI, when asked whether the public would like to
switch to the public sector, only 9% of the people were willing to
move towards the public sector.
COMMENTS:
IN CASE OF SBI:
SBI is the best bank in the public sector. It is the most trusted and
popular bank in the public sector. According to the public, the interest
rates should be increased a little and the services should be more
professionalized.
ANNEXURE
QUESTIONNAIRE FOR BANKER
1)What are the different deposit schemes provided by your bank?
2)Which is the main document needed to open an account in your bank?
3)Which is the main document needed in case of a minor to open an account?
4)Who determines the interest rate for different deposit schemes?
5)What is the interest rate given to senior citizens?
6)What are the interest rates for different deposit schemes in your bank?
7)Does your bank charge any service fees for opening the account?
8)Is nominal facility available for all the deposit schemes?
9)For opening an account, how much balance amount does the person has to
maintain with the bank?
10)Does your bank provide ATM facilities for all the deposit schemes?
11) Which deposit schemes is more demanded by the public in your bank? Why?
12)If people have any complaints regarding your service, what should they do?
13)From a broader perspective, according to you what is the relevance of
deposit schemes today?
14)What are the value added services provided by your bank along with deposit
schemes?
BIBILIOGRAPHY
WEBSITES
- www.statebankof india.com
- www.icici.com
VISITED SBI BANK AT ANDHERI (EAST) BRANCH
VISITED ICICI BANK AT CHANDIVALI BRANCH.
BOOKS
Indian banking- By S Natrajan & R. Parmaswaran
Banking Theory and Practice- Dr. P.K Srivastava