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Technology Essay
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First and foremost the developer would like to thanks God for giving all the strength and patient all this
time to complete this project that assigned by Staffordshire University, in partial fulfillment of the award
of the Bachelor of Business Information Technology.
The developer would like to take opportunity to express the developers thanks to all people that
involved in helping the developer with their valuable information, co-operation and understanding. A
special thanks to my project supervisor Mr. Jason Leong Swee Kee. Perhaps without their help and
guidance, the developer would not be able to complete the project and the documentation successfully.
Table of Contents
Acknowledgment
PART 1: INTRODUCTION
Chapter 1: Project Background and Rationales 1
1.1 Project Background and Rationales 1
1.2 Project Objectives 1
1.3 Project Scope 1
1.4 Deliverables 2
1.5 Project Development Methodology 3
1.6 Project Plan 4
PART 3: WRAP UP
chapter 10: Critical Evaluation and Overall Conclusion
10.1 Degree of Success
10.2 System Limitations
10.3 Future Enhancements
10.4 Value of Learning Experience
Reference
Appendix
Appendix I: Project Proposed Form (PPF)
Appendix II: Project Specification Form (PSF)
Appendix III: Gantt Chart
Appendix IV: Sample Questionnaires
Appendix V: Print Screen
PART 1
Introduction
Chapter 1:Project Background & Rationales
Chapter 2:Company Background
CHAPTER 1:
Project Background and Rationales
1.1 Project Background and Rationales
1.2 Project Objectives
1.3 Project Scope
1.4 Deliverables
1.5 Project Development Methodology
1.6 Project Plan
Project Objectives
The objective of the proposed Online Car Rental System, the users are able to enter the companys
website for searching and reserving their favorite cars easily through the Internet and it can be access
anywhere anytime in the world. Hence, the company is able to improve their customer satisfaction
level, increasing efficiency by provides better services to their customer.
Therefore, the proposed web-based system by the developer has the following features that will be
included in the Online Car Rental System. With the propose system, the achievable advantages are as
follows:
View tracking history and update personal information
View updated and latest travel guide, airlines or flights information, banking or insurance information,
hotels or restaurants information
View cars with affordable pricing
Post suggestions, comments, and complaints
Print reports
Project Scope
The developer is going to develop prototype or semi-system which will be tested by the public users.
Then the fully functional Online Car Rental System will be delivered to the end user after the evaluation
and the system testing. It functions as a system which storing, processing and handling customer
information and the information of the most valuable assets which are the cars for the company.
The web administrator is the one who has full control and authority to control the privilege and update
the propose system from time-to-time. In addition, they also required to ensure that the different type of
user access via their permitting level.
The unregistered members or users are restricted to view, update or delete any information about the
registered members information such as car reservation history. They are allowed to view the latest
promotion of the company and the travel guides, airlines or flight information, banking information, and
hotel information.
In addition, the registered members are allowed to update their personal information if necessary with
their own valid username and password through the proposed system. Each of the updated personal
information will be stored and kept in companys database and categorized it as company confidential
information. And, the company will not sale their customers information to any third party to earn extra
income for their company.
The reports are generated by the propose system based on the management requirement such as print
and view the reports in monthly or quarterly basis. The management is able to improve and provide the
better services to their customers from time-to-time or make it as future references.
Deliverables
The propose system has the following deliverables:
Direct mailing
The propose system are able to allow the company to reply their customers by direct mailing to the
customers electronic mailbox (email). In addition, the company is able to view the suggestions and
comments posted by their customers directly inside their companys electronic mailbox. When the
customer receives any emails from the company, the customer are able to reply to the company for any
request or further information about the company services.
View tracking history and update personal information
The registered members are allowed to view and track the reservation history. Besides, they are able to
update their personal information if necessary from time-to-time.
View updated and latest travel guide, airlines or flights information, banking or insurance information,
hotels information
The registered and unregistered users are able to view the latest and updated information about the
Malaysias travel guide, airlines or flights information, banking or insurance information, and hotels or
restaurants information.
View cars with affordable pricing
The rental pricing for each type of cars are clearly listed in the propose system to enable the registered
and unregistered users to compare themselves with their competitors. The listed pricing are affordable
for employed and unemployed employees or citizens who their incomes range are between lowmedium level to upper-upper level.
Analysis
The developer is required to analyze not only the system going to be developed, it also required to
analyze the business area for the company with propose system. For example, the developer will use
the business tools to analyze what is the affects and risks to the current company if they are using the
propose system to running their businesses. The business tools chosen by the developer are Porters
Five Forces, SWOT analysis, PEST Analysis, and Critical Success Factors. In addition, the developer
is required to analyze the result get from the interview and questionnaires that distribute to the public in
Logical Design
The following stages are logical design. The developer is required to illustrate the propose system in
drawing. Therefore, it has a lot of diagrams that represent to propose system in logical design includes
the Data Flow Diagrams (DFDs) and Data Dictionary.
Physical Design
In this stage, the developer is required to create the propose system with the Microsoft Visual Studio.
The creation and development of the propose system must based on the design of DFDs and Data
Dictionary from the previous stage. Any changes to the propose system are not allowed, because the
DFDs and Data Dictionary will be affected if there are any changes during developing the propose
system in this stage. The database of the propose system will be created and all of the specifications
that identified by the previous stage will be created in this stage.
Implementation
The propose system will be implemented after it has designed and created from the previous stages.
And, the propose system will be tested several times before it can be tested by the users. The purpose
of this stage are to ensure that the propose system is will be tested and evaluated by the users that the
propose system has meet the required requirements by the users.
Maintenance
The last stage of SDLC is maintenance. The developer is required to maintain the propose system
from time-to-time after it has tested and implemented by the users. The maintenance that may involved
are correction of coding, rapid training and managing the users groups for the propose system.
Chapter 2:
company background and structure
2.1 The Company
2.2 Mission
2.3 The People
2.4 Company Structure
reserve a car from HAWK and having their individual holidays or leisure with their family members.
The commercial and non-commercial customers are able to reserve cars and chauffeur-driven with a
fair price. At the same time, HAWK can compete with their competitors that provide the similar services
to their customers. In addition, the members are allowed to reserve the cars with flexible selection of
packages that based on time period such as daily, weekly, monthly, or even years. There are no
restrictions for the members that whether they are Malaysian or foreigner as long as there have a valid
driving license with a guarantor.
HAWK is mainly focusing on renting and leasing vehicles activities that the staff members are trained
properly and with the right tools to ensure them doing their job efficiently. In addition, the offices are
attractive and practical that the technology is employed extensively in order to ensure that the
maximum efficiency to the company. Hence, the customers will get a quality car after reserved online to
ensure that customers are satisfied with their quality and services.
2.2 Mission
Hawk's mission is to provide our customers with personal transportation that precisely suits their
business or leisure needs while providing a consistent excellence of service that guarantees peace of
mind. Hence, their customers will satisfied with the quality and services provided by HAWK.
Group CFO
The current Group CFO (Chief Financial Officer) is Ms Emilyn Yee. She is responsible to managing the
financial risks of the company. In addition, she is required to do the financial planning and record-
part 2
main body
cHAPTER 3:LITERATURE REVIEW
CHAPTER 4:RESEARCH METHODS
CHAPTER 5:ANALYSIS & DESIGN
CHAPTER 6:ENVIRONMENTAL ANALYSIS
CHAPTER 7:ANALYSIS OF PROPOSED SYSTEM
CHAPTER 8:SYSTEM IMPLEMENTATION& MAINTENANCE
CHAPTER 9:SYSTEM TESTING
cHAPTER 3:
Literature Review
3.1 Primary Research
3.2 Secondary Research
Literature review is the published information of a particular section of the interested subject. The
literature reviews may come from journals, books and websites. In addition, a summary of the sources
of subject section will be produced from the research business tools to the existing knowledge.
CHAPTER 4:
Research Methods
4.1 Primary Research
chapter 7:
Analysis of Proposed System
7.1 Problem Solving with Proposed System
7.2 Feasibility Study of Proposed System
7.3 Proposed System Analysis
7.4 Proposed System Analysis
Foreign key
Model of the car
Type of the car e.g. MPV, SUV, 4WD
Car registration number
Maximum seat per car
Car registration number
Car rental fee
Ownership
Table Name
CarModel
Description
Keep in manufacturer information
Field Description
Composition
+ ModelID
+ ManufacturerName
Primary key
Manufacturer name
Ownership
Table Name
CustomerReserveInformation
Description
Customer reservation information
Field Description
Composition
+ ReservationID
+ CarID
+ MemberID
+ CarModel
+ RegistrationNo
+ PickupDate
+ DropOffDate
+ Name
+ ContactNo
+ ChauffeurID
+ GPSid
+ EstimatedTotalCharges
Primary key
Foreign key
Member ID
Model of the car
Car registration number
Reservation start date
Reservation end date
Customer name
Contact number
Chauffeur ID (if any)
GPS navigation device ID (if anay)
Rental charge
Ownership
Table Name
Members
Description
Registered customer information
Field Desciption
Composition
+ MemberID
+ UserName
+ Password
+ Name
+ ICNo
+ Email
+ ContactNo
+ Nationality
+ GuarantorName
+ GuarantorIC
Primary key
Registered member login name
Login password
Customer name
IC/Passport number
Email address
Contact number
Nationality
Guarantor name
Guarantor IC
Ownership
Table Name
GPSNavigationDevice
Description
GPS navigation device information
Field information
Composition
+ GPSid
+ GPSmodel
+GPSrentRate
Primary key
Model of GPS navigation device
GPS navigation rental rate
Ownership
Table Name
Chauffeur
Description
Chauffeur information
Field Description
Composition
+ ChauffeurID
+ ChauffeurName
+ ChauffeurIC
+ YearOfDriving
+ ChauffeurContactNo
+ ChauffeurAddress
+ ChauffeurRate
Primary Key
Chauffeur full name
Chauffeur IC number
Chauffeur driving experience (years)
Chauffeur contact number
Chauffeur current address
Chauffeur reserve rate
Ownership
7.5 Proposed System Design
7.5.1 Design Rationale
7.5.2 Principles as Guidance to the System Design
7.5.3 Database Design
chapter 8:
System Implementation & Maintenance
8.1 Implementation Summary
8.2 Implementation Methods
8.3 Issues in Implement Action
8.4 Recommended Implementation Plan
8.5 System Maintenance
8.6 Contingency Plan
chapter 9:
System Testing
9.1 Objectives of Testing
9.2 Scope of Testing
9.3 Testing Results
9.1 Objective of Testing
9.2 Scope of Testing
9.2.1 Unit Testing
9.2.2 Integration Testing
9.2.3 System Testing
9.2.4 User Acceptance Testing
9.3 Testing Result
PART 3
WRAP UP
chapter 10:
Critical Evaluation and Overall Conclusion
10.1 Degree of Success
10.2 System Limitations
10.3 Future Enhancement
10.4 Value of Learning Experience
10.1 Degree of Success
10.2 System Limitations
10.3 Future Enhancements
10.4 Value of Learning Experience
Reference
Websites
Authorship or Source, Year.Title of web document or web page. [Medium]
(date of update)
Available at: include web site address/URL(Uniform Resource Locator) and additional details such as
access or routing from the home page of the source.
[Accessed date].
National electronic Library for Health, 2003.Can walking make you slimmer and healthier? (Hitting the
headlines article) [Online] (Updated 16 Jan 2005)
Available at: http://www.nhs.uk.hth.walking
[Accessed 10 April 2005].
SimeDarby, Make Reservation. [Online]
Available at: http://www.simedarbycarrental.com/Hertz_Reservation.aspx
[Accessed 03 October 2010].
Avis Rent A Car, [Online]
Available at: http://www.avis.com.my/
[Accessed 03 October 2010].
Mayflower Car Rental, [Online]
Available at: http://www.mayflowercarrental.com.my/
[Accessed 03 October 2010].
http://www.motour.gov.my/index.php
[Accessed 23 November 2010]
Road Transport Department Official Website Statistics of Online Services [Online]
http://portal.jpj.gov.my/index.php?option=com_sqlreport&task=report&id=2&Itemid=120&lang=ms
[Accessed 23 November 2010]
QuickMBA Strategic Management SWOT Analysis [Online]
http://www.quickmba.com/strategy/swot/
[Accessed 23 November 2010]
QuickMBA Strategic Management PEST Analysis [Online]
http://www.quickmba.com/strategy/pest/
[Accessed 23 November 2010]
eHow Suzanne Paulo, 2010. Examples of Critical Success Factors [Online]
http://www.ehow.com/list_5968674_examples-critical-success-factors.html
[Accessed 23 November 2010]
RapidBI Critical Success Factors Analysis [Online]
http://rapidbi.com/created/criticalsuccessfactors.html
[Accessed 23 November 2010]
System development Life cycle
www.muskalipman/vbojects/sdlc.pdf
Books
Author, Initials/First name., Year. Title of book.Edition. Place of publication: Publisher.
Authors, Initials., Year. Title of book.Edition. (only include this if not the first edition) Place: Publisher.
Sigrid SteinholdBygdas, Mane Joregensen, Software Development Methods and Life Cycle Models
Mark, Maxon., 2004. The Muddy Confluence: Travels in Malaysia. 1.2.1 ed. Creative Commons
Corporation.
Eveland, Jennifer., 2009. FrommersSingpore and Malaysia. 6thed. New Jersey: Wiley Publishing, Inc.
Pratap, K.J. Mohaptra., 2010. Software Engineering (A Lifecycle Approach). New Delhi: New Age
International Publisher.
Ian, Sommervile., 2006. Software Engineering. 8th ed. Scotland: Addison Wesley.
Jeffery A. Hoffer, et al, 2008. Modern Systems Analysis and Design. 5th ed. University of California:
Pearson Prentice Hall.