Beruflich Dokumente
Kultur Dokumente
Edition of PMBOK
https://www.facebook.com/waleed.naggar
Agenda
What is Communications
https://www.facebook.com/waleed.naggar 2
Communication is Important!
Why?
It consumes 90%
of a Project
Managers time.
https://www.facebook.com/waleed.naggar 3
https://www.facebook.com/waleed.naggar 4
https://www.facebook.com/waleed.naggar 5
2. Stakeholder Register
3. Enterprise Environmental Factors:
https://www.facebook.com/waleed.naggar 6
N(N-1)/2
https://www.facebook.com/waleed.naggar 7
Availability of Technology
Ease of Use
Project environment
https://www.facebook.com/waleed.naggar 8
https://www.facebook.com/waleed.naggar 9
https://www.facebook.com/waleed.naggar 10
https://www.facebook.com/waleed.naggar 11
Glossary of Terminology
https://www.facebook.com/waleed.naggar 12
Quiz
One Purpose of the Communication Management plan
is to offer:
A. Methods about how to gather, store and distribute
information.
B. Measure the level of experience of each team
member.
C. Organize the project and the relationships of
stakeholder responsibilities.
D. Provide methods of releasing team members after
they are no longer needed.
https://www.facebook.com/waleed.naggar 13
Quiz
Q: The team has 5 team members as well as the
project manager. How many communication
channels?
A. 10.
B. 15.
C. 6
D. 30
https://www.facebook.com/waleed.naggar 14
https://www.facebook.com/waleed.naggar 15
Guidelines
Templates
Historical Information
https://www.facebook.com/waleed.naggar 16
Hard copies
Electronic communication Management
5. Performance Reporting
PMP - Project Communication Management
https://www.facebook.com/waleed.naggar 17
Project Communication
Project Management Plan Updates
Project Document Updates
Organizational Process Assets Updates;
Stakeholder Notifications
Project Reports
Project Presentations
Project Records (correspondences, memos,
project notebooks).
Feedback from stakeholders
Lessons Learned Documentation
https://www.facebook.com/waleed.naggar 18
Types of Communication
1. Non verbal Communication: 55% of conveying
the message, composed of behavior & Physical
Mannerisms.
2. Verbal Communication
Formal (Presentations- Speeches)
Informal (Meetings Conversations)
Importance of:
Para-lingual: Pitch & Tone of Voice
Active Listening
Effective Listening: Watching physical
gestures of the speaker.
PMP - Project Communication Management
https://www.facebook.com/waleed.naggar 19
3. Written
Formal : In project plan, charter, long distances
& complex problems.
Informal : Memos, emails, notes.
Communication skills allow information to flow:
Internally
Externally
https://www.facebook.com/waleed.naggar 20
https://www.facebook.com/waleed.naggar 21
Noise
Distance
Hostility
Language
Culture
Evaluative tendency
Improper Decoding
https://www.facebook.com/waleed.naggar 22
Withholding information
Mixed messages
Stereotyping
https://www.facebook.com/waleed.naggar 23
https://www.facebook.com/waleed.naggar 24
Quiz
The most common negotiation problem that
occurs during negotiation is:
A.
B.
C.
https://www.facebook.com/waleed.naggar 25
https://www.facebook.com/waleed.naggar 26
3. Issue Log
4. Work Performance Data
5. Organizational Process Assets
https://www.facebook.com/waleed.naggar 27
2. Expert Judgment
3. Meetings
https://www.facebook.com/waleed.naggar 28
https://www.facebook.com/waleed.naggar 29
Quiz
Of the Various tools & Techniques on Performance
Reporting, which one integrates scope, cost &
https://www.facebook.com/waleed.naggar 30
Quiz
At the end of each project, the project team should
prepare a lessons learned summary that focuses on all
of the following except:
A.
B.
C.
D.
https://www.facebook.com/waleed.naggar 31
Quiz
Extensive use of _______ communication is most
likely in client communication
A.
Verbal
B.
Written
C.
Formal
D.
Nonverbal
https://www.facebook.com/waleed.naggar 32
Quiz
The WBS can be an effective aid for
communication in which situation?
A. Internal within the project
B. Internal within the organization
C. External with the customer
D. Internal and external to the project
https://www.facebook.com/waleed.naggar 33
Quiz
The Most Likely results of Communication blockers
is that:
C. Conflict occurs
D. Senior management is displeased
https://www.facebook.com/waleed.naggar 34
Thank you
https://www.facebook.com/waleed.naggar 35