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Focus on security
December 2014January 2015
Volume 19 Issue 6
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OPINION
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CONTENTS
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Issue 6
Volume 19
In this issue
3 Opinion
Airport World editor, Joe Bates, considers the changing face of airport security and looks
forward to a busy and successful new year.
8 News
10 ACI news
13 View from the top
Director general, Angela Gittens, discusses ACIs work in the realm of airport security and
the importance of knowledge sharing.
20 Screen test
Yves Duguay explains why airports should invest more in the customer-friendly planning,
design and operation of security checkpoints.
CONTENTS
Director General
Angela Gittens
Chair
Fredrick J Piccolo (Sarasota, USA)
Vice Chair
Declan Collier (London, UK)
Immediate Past Chair
Yiannis Paraschis (Athens, Greece)
Treasurer
Stefan Schulte (Frankfurt, Germany)
ACI WORLD GOVERNING BOARD
DIRECTORS
Africa (3)
Pascal Komla (Lom, Togo)
Bongani Maseko (Johannesburg, South Africa)
Robinson Misitala (Livingstone, Zambia)
27 Security news
Whats hot and whats not in the world of airport security? Joe Bates rounds up the
latest global news.
33 Prized asset
Dr Matthias Alisch reflects on the use of geo-spatial technology to manage the
development of the Frankfurt Airport site.
35 Project watch
New Istanbul Airport.
Asia-Pacific (8)
Tan Sri Bashir Ahmad (Kuala Lumpur, Malaysia)
Dennis Chant (Gold Coast, Australia)
Rodolfo Echeverria (Amman, Jordan)
Kenichi Fukaya (Tokyo, Japan)
Saud AR Hashem (Jeddah, Saudi Arabia)
Seow Hiang Lee (Singapore)
Kerrie Mather (Sydney, Australia)
1 vacancy
Europe (7)
Declan Collier (London, UK)
Arnaud Feist (Brussels, Belgium)
Michael Kerkloh (Munich, Germany)
Tonci Peovic (Zagreb, Croatia)
Stefan Schulte (Frankfurt, Germany)
Sani Sener (Istanbul, Turkey)
Jos-Manuel Vargas (Madrid, Spain)
Latin America & Caribbean (3)
Fernando Bosque (Guadalajara, Mexico)
Hctor Navarrete Muoz (Merida, Mexico)
1 vacancy
North America (7)
Thella Bowens (San Diego, USA)
James Cherry (Montral, Canada)
Frank Miller (San Antonio, USA)
Fredrick J Piccolo (Sarasota, USA)
Mark Reis (Seattle, USA)
Maureen Riley (Salt Lake City, USA)
Tom Ruth (Edmonton, Canada)
Regional Advisers to the
World Governing Board (7)
Aaron Adderley (Hamilton, Bermuda)
Rosemarie Andolino (Chicago, USA)
Haluk Bilgi (Tunis, Tunisia)
ngel Crdova Carrera (Guayaquil, Ecuador)
Howard Eng (Toronto, Canada)
Zouhair Mohamed El Oufir (Rabat, Morocco)
1 vacancy (Europe)
Observer
World Business Partner Board Chairperson
Roddy Boggus (Parsons Brinckerhoff )
Correct as of January 12, 2015
NEWS
Terminal velocity
in Vietnam
Mexican President, Enrique Pea Nieto, has confirmed that Mexico Citys new
$9 billion international airport will be built by a design team comprising
Foster + Partners, FR-EE (Fernando Romero Enterprise) and NACO (Netherlands
Airport Consultants).
According to Foster + Partners, the project revolutionises airport design as the
entire 470,000sqm terminal will be enclosed within a continuous lightweight
grid-shell, embracing walls and roof in a single, flowing form, evocative of flight.
The UK architect reveals that it is designed to be the worlds most sustainable airport
with a compact single terminal that uses less materials and energy than a cluster of
buildings. Short walking distances and few level changes also promise to make it easy to
navigate, while the design in general is said to be a celebration of space and light.
Expected to boast three runways and a capacity of 52mppa when it opens in
2020, the new airport will eventually have six runways and the capability to
accommodate up to 120mppa. It will be located on a 11,400 acre site about six miles
from Mexico Citys existing Benito Juarez International Airport, which currently
handles around 32mppa.
Helsinki Airport is set to get a long-awaited train connection to Finlands capital city when
the Ring Rail Line opens this summer.
According to airport director, Ville Haapasaari, the new 18-kilometre train link is arguably
one of the most important service improvements at the gateway in the past 15 years.
Being able to travel all the way to the centre of the Finnish capital by train will
strengthen our status as a world-class airport, enthuses Haapasaari.
Construction of the Ring Rail Line, which will boast eight kilometres of tunnels and
stations 40 metres below ground, began in 2009.
Its opening will coincide with Finavias 900 million development programme to
ensure that Helsinki Airport is equipped to accommodate 20 million passengers each
year by 2020.
News in brief
Australias Macquarie Capital Group, Changi
Airports International (CAI) and Gatwick operator,
Global Infrastructure Management, are among
20 shortlisted bidders for the concession to operate
Japans Kansai and Osaka-Itami airports. The
44-year concession for both Osaka-located
gateways is expected to fetch up to $16.6 billion.
The winning bidder is expected to form a consortium
to operate and develop both Kansai, Japans fifth
busiest gateway handling around 18mppa, and
Osaka-Itami Airport, which primarily handles
domestic traffic.
NEWS
Heathrow has come up with a novel way of entertaining passengers installing a scent
globe in Terminal 2 that it states will immerse the curious in the aromas of its most
fragrant destinations Thailand, South Africa, Japan, China and Brazil. The airport
decided to introduce the one-of-a-kind invention after a survey revealed that 87% of
British holidaymakers said that the sights, sounds and smells of foreign destinations
are what makes their trips memorable.
World in motion
Ryan White reports on the latest ACI news, developments and pioneering initiatives from
across the globe.
10
Prior to joining ACI in 2012, Rossell spent six years in the European Union in
Brussels, working both for the European Commission as a national expert, and as
the transport attach representing the UK on EU Council working groups where he
developed and negotiated transport policy for adoption by ministers.
Commenting on his appointment, he said: Working with ACI has been a
high point of my career and I look forward to the additional opportunities and
challenges presented in my new role. Airports are an essential part of the aviation
system and I will work very closely with ICAO and other stakeholders to make sure
their voice is heard. He replaces Craig Bradbrook who took the position of vice
president of aviation services at the Greater Toronto Airports Authority.
Traffic trends
Global passenger traffic grew by 4.7% during the first nine months of 2014,
according to the latest ACI traffic figures.
North African airports impacted by the unrest of the Arab Spring continue to
report a strong recovery in passenger traffic, says ACI, which notes that Egypts
Cairo and Hurghada airports recorded 23.2% and 457.2% increases in
throughput respectively for the month of September.
All regions Africa (+9.6%), Asia-Pacific (+5.1%), Europe (+4.6%), Latin
America & Caribbean (+4.1%), the Middle East (+9.3%) and North America
(+4.5%) reported a monthly year-on-year upturn for September, although
ACI concedes that it is still a difficult operating environment.
The global economy continues to experience a rocky recovery, says
economics director, Rafael Echevarne.
Major economies such as the United States, the euro area and Japan faced
weak output growth in the first half of 2014. Emerging markets also felt the brunt
of the slowdown, with Brazil slipping into a recession.
The geopolitical tensions in Eastern Europe and Russia continue to threaten
business confidence across those regions as well.
Passenger traffic in the euro area and North America will likely experience
higher growth levels than 2013, with global growth in passenger traffic ending the
year in the realm of 5% for 2014.
ACIevents
2015
February 25-27
ACI Airport Economics
& Finance Conference
& Exhibition
London,
United Kingdom
2015
August 31-Sept 2
ACI World and Latin
America & Caribbean
Annual Conference &
Exhibition
Panama City, Panama
2015
2015
2015
April 27-29
June 24-26
September 16-18
ACI Asia-Pacific
Assembly, Conference
& Exhibition
Amman, Jordan
ACIoffices
ACI World
Angela Gittens
Director General
PO Box 302
800 Rue du Square Victoria
Montral, Quebec H4Z 1G8
Canada
Tel: +1 514 373 1200
Fax: +1 514 373 1201
aci@aci.aero
www.aci.aero
ACI Africa
Ali Tounsi
Secretary General
Casablanca, Morocco
Tel: +212 660 156 916
atounsi@aci-africa.aero
www.aci-africa.aero
ACI Asia-Pacific
Patti Chau
Regional Director
Hong Kong SAR, China
Tel: +852 2180 9449
Fax: +852 2180 9462
info@aci-asiapac.aero
www.aci-asiapac.aero
ACI Europe
Olivier Jankovec
Director General
Brussels, Belgium
Tel: +32 (2) 552 0978
Fax: +32 (2) 502 5637
danielle.michel@aci-europe.org
www.aci-europe.org
ACI represents 591 members operating 1,861 airports in 177 countries and territories, which in 2013 handled 5.95 billion passengers, 93.6 million
tonnes of cargo and 79.6 million aircraft movements. ACI is the international association of the worlds airports. It is a non-profit organisation,
the prime purpose of which is to advance the interests of airports and promote professional excellence in airport management and operations.
11
ACI VIEWPOINT
View from
the top
Director general, Angela Gittens, discusses
ACIs work in the realm of airport security and
the importance of knowledge sharing.
13
13
Beginning of
the journey
How is Durbans King Shaka International Airport faring nearly five years on from its opening?
Joe Bates investigates.
hey say good things are worth waiting for and this is certainly
the case with Durbans King Shaka International Airport, which
took nearly 50 years to plan and build, but has wasted little
time in handling record traffic figures.
For in the first two financial years after its much heralded May 1,
2010, opening, 4.87 million passengers (+10.7%) and 5 million
(+3.5%) respectively passed through its facilities.
Indeed, the future looked bright for traffic growth for years to come
as the airlines raved about their new $900 million Durban home and
passengers waxed lyrical about its sparkling new 7.5 million passenger
capacity terminal with state-of-the-art IT systems and 52 shops and
F&B outlets.
However, things havent gone quite according to plan in the last two
financial years for the KwaZulu-Natal located gateway, which has seen
its annual throughput drop to 4.46 million after yearly declines of
7% and 4.4% respectively.
Operator, Airports Company South Africa (ACSA), attributes the
downturn to a 4% drop in domestic travel, claiming that rising air fares
ensure that many visitors and locals now drive the 500km distance
between Johannesburg and Durban.
They point out that international traffic is booming, rising 22% last
year and is set to break more records in 2015.
It notes that King Shaka remains one of the most modern airports in
Africa, third busiest in South Africa and tenth busiest on the continent
in terms of passenger traffic.
ACSA, which owns and operates the La Mercy-located airport 35km north
of Durban, admits that the exceptional growth recorded at King Shaka in
calendar years 2010 and 2011 was primarily down to footballs World Cup
finals being held in South Africa and the tourism boom that followed.
And it argues that with customer satisfaction levels at a record high
the airport was runner up to Cape Town in the Airport Service Quality
(ASQ) awards for Africa for the second successive year and in 2013 it
14
won the Skytrax award for the best gateway in the world handling under
5mppa it must be doing something right!
Regional general manager, Terence Delomoney, says: There is no
doubt that 2014 has been a year of challenges and traffic growth isnt
quite where we want it to be yet, but Durbans potential ensures that
we are very hopeful of better things to come in the years ahead.
As with any new airport, there was that build it and they will come
expectancy when we opened King Shaka in 2010, but as we all know,
life is not that simple and one of the key challenges we face is
encouraging more airlines to fly here and route development.
It is for that reason we are supporting and partnering with South
Africas departments of Economic Development, Tourism and
Environmental Affairs and Dube Tradeport to bring events like ACI Africa
and World Routes to the region to showcase the airport and what the
region has to offer in terms of tourism and business opportunities.
Making Durban and KwaZulu-Natal a destination of choice is
certainly the goal, and Delomoney feels that the collaborative effort
approach has put the airport in a strong position to play its part in an
exciting future for the region.
He would certainly like to see more international routes out of
Durban, which today only has a handful of non-stop international
services as 95% of passengers travel on domestic flights.
Customer service
Delomoney notes that King Shaka takes customer service very seriously
and insists that ACSA is always striving to do better to improve the
airport experience for passengers.
Customer service is paramount at all levels, states Delomoney,
noting that King Shaka continues to do well in both ACIs annual ASQ
customer satisfaction survey and the Skytrax awards.
I believe it is crucial that our staff and all airport employees are
conscious of the importance of customer service, and we aim to do this
Infrastructure
Delomoney says that King Shakas modern new facilities and existing
7.5mppa capacity mean that ACSA has no immediate plans to enhance
the gateways key infrastructure.
It is, however, currently building a new service station in the airport
precinct, which is due to open in the first quarter of 2015, and is
looking to revamp the retail/F&B offering in the terminal.
A number of concessions for retail/F&B and other business
opportunities in the terminal are currently out to tender and we expect
to announce contracts early in the new year, reveals Delomoney.
Feedback from passengers will play a part in our decision making
as, in a recent independent survey, they indicated that they would like
to see a number of changes. We also want to introduce more passengerfriendly facilities across the board, some of which will include making
journeys easier for people with disabilities.
About the need for new aeronautical-related infrastructure such as
terminals and runways, he adds: As with all airports, upgrades are
determined by demand, and we are not there yet in terms of needing
more capacity as the airport is only five years old.
We will, however, continue to upgrade and improve the existing
facilities, as we are doing with the planned new retail/F&B outlets,
when necessary.
The official master plan for the airport projected several
development phases up to 2060 by which time it is expected to
have two parallel runways and a terminal capable of accommodating
45 million passengers yearly.
That is, of course, a long time in the future, but it just goes to show
how ambitious and even bullish ACSA is when it comes to Durbans
King Shaka International Airport.
Dube TradePort
The airport forms part of the Dube TradePort, which additionally
consists of a trade zone linked to the airports cargo terminal,
facilities to support the airport such as nearby offices,
a conference centre and hotel accommodation for tourists,
an integrated agricultural export zone, and an IT and
telecommunications precinct.
It calls the different areas/precincts Dube City; Dube Cargo
Terminal; Dube TradeZone; and Dube AgriZone, which according to
Dube TradePort are designed to create a globally competitive,
multi-modal trade gateway to southern Africa and the world.
Indeed, in November, Dube TradePort announced plans to
create KwaZulu-Natals own Silicon Valley in Dube TradePort by
2016 following Eureka Capitals decision to develop a sevenstorey 21,500sqm building in the heart of Dube City, adjacent to
King Shaka International Airport.
Saxen van Coller, CEO of Dube TradePort Corporation, says:
Eureka Capital is the first major private sector investor in our
Dube City precinct and this landmark deal is a testament to Dube
TradePorts ability to attract investment into KwaZulu-Natal.
The innovation hub by Eureka Capital aims to accelerate the
growth of knowledge-intensive enterprises, providing established
businesses, as well as start-ups, with an incubation facility that
brings together academics, researchers, entrepreneurs and
venture capitalists under one roof.
CEO, Thobani Msimang, says: We are building a technology
hub; in South Africa we dont have a place where entrepreneurs
can incubate their ideas, where people with relevant industry
experience, such as top executives from international companies,
can come in and take those ideas to the next level, through a
controlled developmental regime.
We know that Dube TradePort is the right fit for this venture as
it has shown foresight in investing in some of the most advanced
technology. We plan to add to this by bringing in the best in
international expertise and technology to South Africa.
AW
15
ACI ANNUAL
WORLD AIRPORT TRAFFIC REPORT
A COMPREHENSIVE ANALYSIS OF TRENDS AND DATA IN AIRPORT TRAFFIC
2013
Smart Security
Both the international airline and airport communities consider
aviation security and the passenger experience as key areas of focus.
Developing the Checkpoint of the Future, for example, has been a
priority for IATA since 2011, while ACI has established networks of
aviation security practitioners who meet regularly to assess emerging
technologies and share best practices.
Furthermore, at the 2013 ACI World Annual General Assembly in
Istanbul, a resolution was adopted to focus on the development of
next-generation screening solutions, and greater engagement and
co-operation between States, ICAO and other industry partners was urged.
Recognising these and other mutual areas of interest, a Memorandum
of Understanding (MoU) was signed between the ACI and IATA directors
general, which included an annex bringing together ACIs next-generation
screening activities and IATAs Checkpoint of the Future programme
under one common project, entitled Smart Security, to be jointly run
by ACI and IATA.
However, ACI and IATA recognised that they could not deliver this
programme without the support of States and the wider stakeholder
community. They therefore established a new governance structure
overseen by the Smart Security Management Group (SSMG) comprised
of representatives from five airlines, five airports and five government
authorities, plus one representative each from ACI and IATA.
Its role is to provide top-level guidance, detail policy, technical and
operational requirements, and ensure all global and stakeholder
interests are considered.
The work programme on Smart Security is gathering pace and is
particularly well advanced at Amsterdam Schiphol where components
17
Amsterdam Schiphol
Schiphol has undergone a sea change in the way it provides security
by moving rapidly from gate to centralised screening, which, in addition
to the customer service benefits, has allowed it to introduce a number
of significant enhancements.
The new technology, such as dual view X-ray and body scanners,
improves the speed and accuracy of the process, but more important
for passengers is that the approach of staff has changed.
Gone are the usual security-type uniforms, to be replaced by those
that would not look out of place at the front desk of a very smart hotel.
The ambiance has changed, too. There are clean textured tiled
floors, wood and occasional pot plants, which all make for a more
pleasant environment.
Feedback from staff and passengers has been very positive and
studies have shown that passengers who are more relaxed tend to
linger in the concessions once they have passed through security, which
improves the customer experience as a whole.
The next steps for the Smart Security project are to learn from
todays trials and experiences around the world and develop new
guidance for airports that might be contemplating changing their
security processes.
The aim, of course, is to use the best available technology, in the
most efficient way to improve the passenger experience.
18
AW
Screen test
Yves Duguay explains why airports should invest more in the customer-friendly planning, design
and operation of security checkpoints.
20
Trade-off
If security in general is about trade-off, then security screening is about
complying with security requirements while attempting to deliver a great
experience at the best possible cost.
Until recently there had been much talk and little else concerning the
passenger experience at the checkpoint. Thankfully, this is changing as many
airports and screening authorities are now realising the importance and the
benefits of investing in security checkpoints.
A number of studies have clearly demonstrated the importance of
managing the first point of contact with the client and how this emotional
event or service encounter can shape the overall level of satisfaction as
perceived by the customer.
In essence, finding a balance is about finding a waiting time that
customers find acceptable while keeping utilisation reasonably high.
Managing queues can also provide a competitive advantage for an
organisation as, according to the book Youre Next! by Terry Green, Queues
represent a moment of truth; if managed well, they demonstrate a tangible
Virtual queuing
Disney is a leader in the entertainment business. To maintain its competitive
advantage, it became an expert in queueing and wait time management and,
Wonderful Copenhagen
One of the best examples of valuing passengers time is offered by
Copenhagen Airport (CPH), which posts wait times at various locations in the
terminal and has automated certain processes (e-gates) to increase the flow
while reducing costs.
Indeed, the CPH checkpoint is well designed, pleasant and integrated with
the overall look and feel of the terminal. It has also instated a service level
standard where passengers are not expected to wait more than five minutes.
21
In 2012, they not only met that target but actually exceeded it, as the
average wait time was under four minutes, exemplifying another golden
principle in managing wait time if you believe the waiting time is going to be
nine minutes, promise ten, not eight, as people are pleasantly surprised when
they are serviced a little quicker than they were prepared to wait.
Its encouraging to see that measuring and providing wait time
information to passengers is becoming more prevalent, as exemplified by the
recent adoption of similar services at Hamburg and Washington Dulles.
Wait time information is also now available in Canada, through CATSAs
website and participating airports.
Customer-friendly environment
With wealthy and older customers expected to travel more often than ever
before in the future, it would be wise to design a comfortable checkpoint by
providing simple solutions such as anti-fatigue floor covering and flexible
seating capacity.
In that regard, the recent redesign of a security checkpoint at Dallas/Fort
Worth (DFW) is a good example to emulate based on the glowing comments
from passengers who described the new-look facility as a pleasant
experience and a sophisticated environment.
The new design and configuration at DFW resulted in a higher throughput
and lower wait times, translating into higher commercial benefits for the
airports retail area.
There is no doubt that we can reduce anxiety and increase passenger
satisfaction through design and by investing in the look and feel
of the checkpoint.
Indeed, providing a pleasant environment will not only translate into
happier customers but it will also affect screeners positively.
22