1. You are a head of QA.

Please come up with business case to be

presented to QA Director a) for adopting ISO 9001 or b) for
adopting CMMi Level 3 (15 marks)

2. Write a detailed note on 5s .Explain with example of: Table top

of personal secretary, wardrobe, One or more than one examples
can be asked to explain) (10 marks)
5S:
SEIRI Sorting
SEITON Systematising
Seiso Shining/ Cleaning
SEIKETSU Standardising
SITSUKE Self Discipline
Working on it

3. Write a detailed note on Internal Audit. Come up with internal

audit checklist (10 marks) HR ka aayega ya training depatment ka (10 marks)
Apply 5W/1H
Def of Audit: The examination, monitoring and analysis of activities related to
a company's operation, including its business structure, employee behavior and
information systems. An internal audit is designed to review what a company is
doing in order to identify potential threats to the organization's health and
profitability, and to make suggestions for mitigating the risk associated with
those threats in order to minimize costs.

Audit principle: Internal auditing is an independent, objective

assurance and consulting activity designed to add value and
improve an organization's operations. It helps an organization
accomplish its objectives by bringing a systematic, disciplined
approach to evaluate and improve the effectiveness of risk
management, control, and governance processes.
Scope of Internal Audit:
All func, all verticals, All horizontals, All accounts
Audit timings:

Once in 6 months for each & every energy audit entity

Long term maintenance projects(6 Yrs) yearly
Development projects(Months) Once in its life cycle
Production Support(6-8 yrs) Once in 6 months

Audit Criteria:
Audits shall be planned as per status and importance of the
account activity
For a particular project or account, if huge customer
complaints & escalations
Auditor:
May be a dedicated cell for process quality assurance.
Virtual auditor pool from delivery stream
Internal Audit Calendar: Should be maintained
Organization calendar: Should be maintained
O/p of audit:
Audit report, audit findings, non-compliances, best practices,
recommendations
Objective: To check compliance against QMS

5. Short Notes:
1) QMS
A quality management system (QMS) is a collection of business
processes focused on achieving your quality policy and quality
objectives i.e. what your customer wants and needs.[1] It is
expressed as the organizational structure, policies, procedures,
processes and resources needed to implement quality
management.
Structure of QMS:
Policy Document
Quality Manual
Procedures [What should be implemented] : Eg. Project
Monitoring & Control Procedure
Guidelines[How should be implemented] : Eg. Guideline for
configuration management
Forms: Eg. QTS
Formats: Eg. Format for test case or CR
Templates: Eg. Estimation template, Pricing template
Integrated QMS have two types:
Application Management
o Engg
o Project Management
Service Management
Quality Policy spans all functions/shared services and verticals of
the organization.
2) OPF/OPD

OPD:
A Process Management Process Area at Maturity Level 3
Purpose :The purpose of Organizational Process Definition (OPD)
is to establish and maintain a usable set of organizational process
assets, work environment
standards, and rules and guidelines for teams.
SG 1 Establish Organizational Process Assets

SP
SP
SP
SP
SP
SP
SP

1.1
1.2
1.3
1.4
1.5
1.6
1.7

Establish
Establish
Establish
Establish
Establish
Establish
Establish

Standard Processes
Lifecycle Model Descriptions
Tailoring Criteria and Guidelines
the Organizations Measurement Repository
the Organizations Process Asset Library
Work Environment Standards
Rules and Guidelines for Teams

OPF:
A Process Management Process Area at Maturity Level 3
Purpose : The purpose of Organizational Process Focus (OPF) is to
plan, implement, and deploy organizational process
improvements based on a thorough understanding of current
strengths and weaknesses of the organizations processes and
process assets.
SG 1 Determine Process Improvement Opportunities
SP 1.1 Establish OrganizationalProcess Needs
SP 1.2 Appraise the Organizations Processes
SP 1.3 Identify the Organizations Process Improvements
SG 2 Plan and Implement Process Actions
SP 2.1 Establish Process Action Plans
SP 2.2 Implement Process Action Plans
SG 3 Deploy Organizational Process Assets and Incorporate
Experiences

SP 3.1 Deploy Organizational Process Assets

SP 3.2 Deploy Standard Processes
SP 3.3 Monitor the Implementation
SP 3.4 Incorporate Experiences into Organizational Process
Assets

3) Lean Techniques & reduction of wastages

Lean Principle:
Waste Elimination [Avoid Muda 7 wastages]
Different types of Muda:
Time Excessive processing time , High Upload & Download time
Material Excessive Inventory of raw material, finished goods,
WIP, H/w, S/w, Tools
Man/Efforts Excessive man power for back up, Admin &
Management
Money Capital
Movement Excessive movement of material, paper, files
Space Excessive storage space utilization
MUs (3 Types)
MUDA - Wastage(Avoid all wastages)
MURI Strain (Avoid strain, work smarter)
MURA Errors(Do the things right first time)
4) DAR
A Support Process Area at Maturity Level 3
Purpose: The purpose of Decision Analysis and Resolution (DAR) is
to analyze

possible decisions using a formal evaluation process that

evaluates identified alternatives against established criteria.
SG 1 Evaluate Alternatives

SP
SP
SP
SP
SP
SP

1.1
1.2
1.3
1.4
1.5
1.6

Establish Guidelines for Decision Analysis

Establish Evaluation Criteria
Identify Alternative Solutions
Select Evaluation Methods
Evaluate Alternative Solutions
Select Solutions

5) PPQA
A Support Process Area at Maturity Level 2
Purpose :The purpose of Process and Product Quality Assurance
(PPQA) is to
provide staff and management with objective insight into
processes and
associated work products.
SG 1 Objectively Evaluate Processes and Work Products
SP 1.1 Objectively Evaluate Processes
SP 1.2 Objectively Evaluate Work Products
SG 2 Provide Objective Insight
SP 2.1 Communicate and Resolve Noncompliance Issues
SP 2.2 Establish Records
6) Quality Policy & Quantitative Objectives - i) Placement Office
Quality policy:
Last year placement data should be kept
Proper details of all students should be maintained and
verified frm students
Each student should get at least 7 interview chances
If a student eliminated from apti or gd , then it will nt count
be counted

Proper training should be done

Student should be intimated before 48 hrs of any process
Student should follow specified dress code
Student should inform abt sabbatical/LWP if they hv any
Student should not go for any process from their own
Student cant not get more than one job offer frm campus
Any backlog or TNG people is not allowed for placement
process

Quantitative Obj:
10 More companies should come
Avg package should be increased by 1 lac for freshers and
lateral
2 more international companies should come
7) Organizational Training
A Process Management Process Area at Maturity Level 3
Purpose: The purpose of Organizational Training (OT) is to develop
skills and
knowledge of people so they can perform their roles effectively
and efficiently.
SG 1 Establish an Organizational Training Capability
SP 1.1 Establish Strategic Training Needs
SP 1.2 Determine Which Training Needs Are the
Responsibility of the Organization
SP 1.3 Establish an Organizational Training Tactical Plan
SP 1.4 Establish a Training Capability
SG 2 Provide Training
SP 2.1 Deliver Training
SP 2.2 Establish Training Records
SP 2.3 Assess Training Effectiveness
8) Kaizen Technique List 5 Kaizen for Pune Traffic situation
Kai Change

Zen Good

 Japanese Term , Started by Toyota

It implies gradual and continuous improvement involving
everyone in the org for small improvements that does nt
cost much.
Any idea that leads to improvement
Area of impv Personal or social life, working life
Require less resource
Provide immediate results
Pune:

Helmet Compulsory
Responsible citizenship
Speed limit
Car pooling
Training on traffic awareness
Signal Co ordinate
Lane Discipline
Sign Boards
Application for real time monitoring
Parking discipline
Better roads or signals
Charges for parking
Heavy fine for breaking traffic rules

9) Risk Management Process area

A Project Management Process Area at Maturity Level 3
Purpose :
The purpose of Risk Management (RSKM) is to identify potential
problems
before they occur so that risk handling activities can be planned
and
invoked as needed across the life of the product or project to
mitigate
adverse impacts on achieving objectives.

SG 1 Prepare for Risk Management

SP 1.1 Determine Risk Sources and Categories
SP 1.2 Define Risk Parameters
SP 1.3 Establish a Risk Management Strategy
SG 2 Identify and Analyze Risks
SP 2.1 Identify Risks
SP 2.2 Evaluate, Categorize, and Prioritize Risks
SG 3 Mitigate Risks
SP 3.1 Develop Risk Mitigation Plans
SP 3.2 Implement Risk Mitigation Plans
10) Requirement Management Process area
A Project Management Process Area at Maturity Level 2
Purpose : The purpose of Requirements Management (REQM) is to
manage
requirements of the projects products and product components
and to
ensure alignment between those requirements and the projects
plans and
work products.
SG 1 Manage Requirements

SP 1.1 Understand Requirements

SP 1.2 Obtain Commitment to Requirements
SP 1.3 Manage Requirements Changes
SP 1.4 Maintain Bidirectional Traceability of Requirements
SP 1.5 Ensure Alignment Between Project Work and
Requirements