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Objective

KPI

Employee Headcount

Objective
KPI

Workforce turnover (unplanned)

Objective
KPI

Workforce absenteeism (unplanned)

Objective
KPI

Workers compensation

Objective
KPI

Equal employment opportunity

Objective
KPI

Productivity and utilisation

Objective
KPI

Recruitment

Objective
KPI

Training and development

Objective
KPI

Succession planning

Objective
KPI

Employee relations

Objective
KPI

Remuneration

Objective
KPI

Administration

Objective

Organisation profile

KPI

Objective
KPI

HR headcount

Objective
KPI

Exit interviews

Objective
KPI

Performance appraisals

Objective
KPI

Workforce attitude surveys

Number of Full Time Employees


Number of Part Time Employees
Total hours utilised

% of total workforce terminating


Total cost incurred

% of total hours lost to absenteeism


Total cost incurred

Number of Lost Time Injuries (LTI)


Number of lost time days
Average duration rate of LTI
Frequency rate of LTI
Cost of workers compensation

Number of discrimination complaints received


Number of sexual harassment complaints received
Number of physical harassment complaints received
Number of women in management positions
- senior management
- middle management
Ratio of female appointments versus male
% of women returning to work after maternity leave

Labour cost as % of sales


Revenue generated per Full Time Equivalents (FTEs)
Unit production per FTEs
Labour utilisation rate
Quality reject rate (employee error)
Number of credit returns (linked with employee error)
Number of customer complaints (employee related)

Average days of vacancy duration - management


Average days of vacancy duration - staff
Average cost of recruitment - management
Average cost of recruitment - staff
% new hires achieving 6 months service

% new hires achieving 12 months service


% new hires achieving satisfactory appraisal at first assessment
Average cost per vacancy filled

Company training expenditure (% of salaries and wages)


Average training hours per employee
% of training course participant satisfaction
% of training course attendance
Number of employees completing sponsored tertiary studies
Number of employees completing sponsored MBA programs
Learning centres
number of courses offered
% of course participation
Internet hours utilised
e-learning courses utilised
% of e-learning pass rate

% of internal appointments above level


Average length of service of staff appointed above level

Number of unfair dismissal claims


Workforce lost time (hours)
Number of formal union grievances
% workforce on individual contracts
Internal communications
- number of bulletins issued
- number of emails issued
- number of staff briefing sessions conducted
Work/life balance
- number of active flexible work agreements
- number of active working from home agreements
- number of active job sharing agreements
Workforce teams
- number of active teams
- number of team meetings

% of comparatio
Pay for performance gaps
Pay for equity gaps
% of employee share scheme take-up rate

Level of outstanding annual leave liability


Number of manual payroll adjustments

Number of employees aged under 25


Number of employees aged 2535
Number of employees aged 3545
Number of employees aged 4555
Number of employees aged over 55
Average length of service (current employees)
Average length of service (terminating employees)
% ratio of salaried staff to waged staff
% ratio of surplus staff to required staff

Number of FTEs in HR
HR FTEs as % of total workforce (FTEs)
HR labour cost as % of sales/revenue
HR cost as % of total workforce (FTEs)

Level of satisfaction with wages/salary/benefits


Level of satisfaction with conditions/physical work environment
Level of satisfaction with job
Level of satisfaction with personal relations
Level of satisfaction with participation and recognition
Level of satisfaction with opportunities for development
Number of employees who would recommend company
Number of employees who would seek re-employment with company

% of appraisals completed on time


Number of formal staff grievances raised
% of individual training plans completed
% of employees above competence
% of employees below competence

Average satisfaction % versus norm


Average satisfaction % versus previous survey