SAJ HOLDINGS SDN. BHD.

BANGUNAN IBU PEJABAT,

JALAN GARUDA, LARKIN
80350 JOHOR BAHRU, JOHOR

THIS REPORT IS SUBMITTED IN PARTIAL

FULFILLMENT OF THE REQUIREMENTS
FOR THE BACHELORS DEGREE OF
INTERNATIONAL BUSINESS (HONORS)
ISLAMIC FINANCE

ILYAN ANINA BINTI IZANI

UNIVERSITI MALAYSIA SABAH
2014

DECLARATION
I hereby declare that this report is my own work, except for extracts and
summaries for which the original references are stated herein.

____________________________
ILYAN ANINA BINTI IZANI
BG11110201

CONFIRMATION BY TRAINING SUPERVISOR

I confirm that this Industrial Training Report was written by the above
candidate in accordance with the regulations established by the Industrial
Relations Centre of Universiti Malaysia Sabah.

________________

_________________________________
MR. ABDUL AZIZ KHAN ALIOR KHAN

ACKNOWLEDGEMENTS
Bismillahhirahmannirrahim,
Alhamdulillah, first of all I would like to express my thanks to Allah because
of His love and strength that He has given me to accomplish my internship
report. I would like to thank for His blessings for giving me good health,
healthy mind and good ideas. This internship report is important for me to
fulfil part of the programme criteria that is a requirement to fulfil the
Bachelor Degree of International Finance (Honors) Islamic Finance at
Universiti Malaysia Sabah Labuan International Campus. Also, this report
is a sign of my appreciation to all those involve directly and indirectly in
assisting and provide useful guidance during the industrial training for ten
weeks, starting on June 30, 2014 until September 7, 2014.
First and foremost, I want to special thanks to my academic
supervisor, Associate Professor Dr. Norazah Mohd Suki for her neverending support and the valuable guidance alongs this industrial training.
Not to forget, I want to give my special thanks to SAJ Holdings Sdn Bhd
for give opportunity to me to learn and get the real work experience and
also I would like to appreciate to my training supervisor, Mr Abdul Aziz
Khan Alior Khan. He is the person that in-charge in order to evaluate my
assessment and performance related in working industry. They inspired me
greatly in this report, the willingness to motivate me contributed
tremendously to my internship report.
Besides that, thank you to my family that have been my soul in
implementing as well as completing this industrial training also to my
friend who were always give some guideline to me, gave me the courage
that I can do the best in my industrial training and sharing their
experiences. Last but not least, I would like to thank the other peoples
directly and indirectly who never fail encouraging me along my industrial
training until the end. During this industrial training, many new things and
experience have been gained and I succeeded to improve mu skills.
Lastly, I hope that the experiences and knowledge that has been
scooped out during this industrial training can be a valuable input for me
in later on.

SYNOPSIS
SAJ HOLDINGS SDN BHD
I carried out my internship at SAJ Holdings (SAJH) Sdn Bhd. SAJH is a
Ranhill Utilities subsidiary company which is granted a 30 year concession
by the State Government to supply treated water to consumers in Johor
since 1 March 2000. It also offers internship opportunities to the students
in needs of education about water treatment and other related
departments like finance, production, human resource, etc.
This internship report consists of two main aspects. The first aspect
is about the study of organizations where I undergoing this industrial
training. The second aspect is about the study of the tasks or the job that
have been given to me during this industrial training. In the organization,
the study focused on the introduction of the SAJ Holdings Sdn Bhd. This
includes the location and the history of the establishment of the
organization, objectives and the philosophy of the organization as well as
the mission and vision of the organization. Nevertheless, the organizations
function and activities are categorized by different functions and activities.
The organizational structure is also shown where to show the
administrative system in the organization.
Other than that, the analysis of the organizations strengths,
weaknesses, opportunities and threats (SWOT) analysis are also studied
here according to the observation in time where I am undergoing this
training in the organization and also asking some opinion from my training
supervisor. To overcome the weaknesses and to use the available
opportunities, suggestion to fix and increase the quality is also mentioned
here. For the job and work-study, every tasks and jobs that have been
given is done in the training is also mentioned here. The training is focused
more on activities of the accounting. The workflow is also presented here
from the beginning until the end of the training. Other jobs that are related
to the organization are also mentioned here. The last part in this report is
the conclusion where I will concludes all that has been done in the
organization.

SINOPSIS
SAJ HOLDINGS SDN BHD
Saya menjalankan latihan amali saya di SAJ Holdings (SAJH) Sdn Bhd. SAJH
adalah anak syarikat Ranhill Utilities yang diberikan konsesi selama 30
tahun oleh kerajaan negeri untuk membekalkan air bersih kepada
pengguna di Johor sejak 1 Mac 2000. Ia juga menawarkan peluangpeluang latihan kepada pelajar dalam keperluan pendidikan tentang
rawatan air dan jabatan lain yang berkaitan seperti kewangan,
pengeluaran, sumber manusia, dan lain-lain.
Laporan pratikum terdiri daripada dua aspek utama. Aspek pertama
adalah mengenai kajian tentang organisasi di mana saya menjalani latihan
industri. Aspek kedua adalah mengenai kajian mengenai tugasan atau
kerja yang telah diberikan kepada saya sepanjang latihan industri ini.
Dalam organisasi, kajian ini memberi tumpuan kepada pengenalan SAJ
Holdings Sdn Bhd. Ini termasuk lokasi dan sejarah penubuhan organisasi,
objektif dan falsafah organisasi serta misi dan visi organisasi. Walau
bagaimanapun, fungsi dan aktiviti organisasi dikategorikan mengikut
fungsi dan aktiviti yang berbeza. Struktur organisasi juga disertakan untuk
menunjukkan sistem pentadbiran dalam organisasi ini.
Selain daripada itu analisis kekuatan, kelemahan, peluang
organisasi dan ancaman (SWOT) analisis juga dikaji di sini mengikut
pemerhatian dalam masa di mana saya menjalani latihan ini di dalam
organisasi dan juga meminta beberapa pendapat daripada penyelia
latihan saya. Bagi mengatasi kelemahan dan menggunakan peluang yang
ada, cadangan untuk menetapkan dan meningkatkan kualiti juga disebut
di sini. Untuk kajian tugasan dan kerja, setiap tugas yang telah diberikan
dilakukan dalam latihan ini juga disebut di sini. Latihan ini memberi
tumpuan lebih kepada aktiviti-aktiviti perakaunan. Aliran kerja ini juga
ditunjukkan di sini dari awal hingga akhir latihan. Tugasan lain yang
berkaitan dengan organisasi juga disebut di sini. Bahagian terakhir dalam
laporan ini adalah kesimpulan di mana saya akan menyimpulkan semua
yang telah dilakukan di dalam organisasi ini.

Contents
DECLARATION.............................................................................................. ii
ACKNOWLEDGEMENTS................................................................................ iii
SYNOPSIS.................................................................................................... iv
SINOPSIS...................................................................................................... v
LIST OF ABBREVATIONS.............................................................................viii
LIST OF FIGURES OF TABLES.......................................................................ix
CHAPTER 1: COMPANYS BACKGROUND......................................................1
1.1 INTRODUCTION................................................................................... 1
1.2 COMPANYS PROFILES.........................................................................1
1.3 HISTORY OF SAJ HOLDINGS (SAJH) SDN BHD......................................2
1.4 OBJECTIVES OF SAJ HOLDINGS SDN BHD............................................5
1.5 COMPANY LOCATION...........................................................................6
1.6 LOGO OF SAJ HOLDINGS SDN BHD.....................................................7
1.7 BOARD MEMBERS OF SAJ HOLDINGS SDN BHD..................................8
1.8 ORGANIZATIONAL CHART....................................................................9
1.9 ORGANIZATION OF REPORT..............................................................10
CHAPTER 2: OPERATION, PRODUCTS AND SERVICES.................................11
2.1 INTRODUCTION................................................................................. 11
2.2

COMPANYS GENERAL ROLES........................................................11

2.2.1 FUNCTION OF FINANCE DEPARTMENT.........................................11

2.3 PRODUCTS AND SERVICES................................................................12
2.3.1 APPLICATION FOR WATER SUPPLY...............................................12
2.3.2 DISCONNECTION OF WATER SUPPLY...........................................13
2.3.3 RECONNECTION OF WATER SUPPLY............................................13
2.3.4 REQUEST FOR WATER METER TESTING.......................................14
2.4 CONCLUSION.................................................................................... 14
CHAPTER 3: COMPANYS MANAGEMENT STRATEGY...................................15
3.1 INTRODUCTION................................................................................. 15
3.2 MISSION AND GOAL OF COMPANY....................................................15
3.3 VISION OF COMPANY.........................................................................16
3.4 INTERNAL AND EXTERNAL FACTOR EVALUATION..............................16
3.5 SUGGESTION FOR IMPROVEMENT.....................................................19

3.6 CONCLUSION.................................................................................... 19
CHAPTER 4: INDUSTRIAL TRAINING ANALYSIS............................................20
4.1 INTRODUCTION................................................................................. 20
4.2 SCOPE OF COMPLETED TASKS AND DUTIES......................................20
4.3 THE SUITABILITY OF TRAINING AND FIELD OF STUDY.......................21
4.4 STRENGTHS / WEAKNESSES OF TASKS AND DUTIES GIVEN..............22
4.5 PROBLEM FACED...............................................................................23
4.6 CONCLUSION.................................................................................... 23
CHAPTER 5: CONCLUSION..........................................................................24
5.1 INTRODUCTION................................................................................. 24
5.2 OVERALL OVERVIEW ON THE ORGANIZATION...................................24
5.3 OPINION, SUGGESTION AND THE RECOMMENDATION......................25
5.4 CONCLUSION.................................................................................... 26
BIBLIOGRAPHY........................................................................................... 28
APPENDIX A: WEEKLY REPORT....................................................................A1
APPENDIX B: FORMS ASSOCIATED WITH THE SERVICE OFFERED BY SAJH
SDN BHD.................................................................................................... B1
APPENDIX C: WEB SITE OF SAJ HOLDINGS SDN BHD.................................C1

LIST OF ABBREVATIONS
Badan Kawal Selia Air Johor (BAKAJ)
Certificate of Fitness and Occupation (CFC)
Certificate of Completion and Compliance (CCC)
Chief Executive Officer (CEO)
Electronic Fund Transfer (EFT)
Head Quarters (HQ)
Identification Card (IC)
Jabatan Bekalan Air (JBA)
Kastam DiRaja Malaysia (KDRM)
Kementerian Pertahanan (KEMENTAH)
Ministry of Health (MOH)
Public Work Department (PWD)
Polis DiRaja Malaysia (PDRM)
Pengurusan Aset Air Berhad (PAAB)
Ranhill Utilities Bhd (RUB)
SAJ Holdings (SAJH)
SAJ Info Centre (SAJIC)
Syarikat Air Johor Sdn Bhd (SAJSB)
Suruhanjaya Perkhidmatan Air Negara (SPAN)
Tenaga Nasional Berhad (TNB)

LIST OF FIGURES OF TABLES

Figure / Table No.
Figure 1.1
Figure 1.2
Figure 1.3
Figure 1.4
Table 2.1

Caption
Location of SAJ (Head Quarters)
SAJHs Logo
The Board of Directors of SAJH
SAJHs Organisation Structure
Deposit Charges for Water Meter
Testing

Page
6
7
8
9
14

CHAPTER 1: COMPANYS BACKGROUND

1.1 INTRODUCTION
In this chapter describes about the companys background which include
the

profile,

history,

objective,

location,

the

board

of

directors,

organizational structure and the logo.

1.2 COMPANYS PROFILES
(Jamil, 2007) SAJ Holdings (SAJH) Sdn Bhd is a Ranhill Utilities subsidiary. It
was granted a 30 year concession by the State Government to supply
water treatment to consumers in Johor, Malaysia, setting out on 1 March
2000. SAJH operates as an incorporated water supply firm that involved in
the full cycle of a drinking water supply system from sourcing of raw
water, treatment and distribution of treated water to consumers right up
to billing and collection. SAJH also involves in the operation, maintenance
and development of water treatment, reticulation and supporting systems.
Business activities that implemented by SAJH are abstraction of raw
water from the catchment areas for treatment. Raw water will make
distribution of treated water to domestic, commercial and institutional
customers by separation. SAJH Company will be collect and retain from
customers charges and fees relating to the supply of treated water for
different classes of consumers by using water. Other business such as
operations,

maintenance

and

development

of

water

treatment;

reticulation; and supporting systems will also become as business

activities company SAJH.
SAJH was use development of an operations and maintenance model
for planning and delivering improvements to the operations of water utility
1

services to customer. Besides that, the optimisation of the operations and

maintenance of assets to achieve the lowest whole life costs through the
development of an effective assets management. SAJH Company also
provided development of effective quantity and quality management of
projects will be including asset designing, cost control, contract policies,
construction supervising, procedure schemes and quality management.
The typical projects are the projects related to development of water
supply infrastructure and asset placement.

1.3 HISTORY OF SAJ HOLDINGS (SAJH) SDN BHD

(Chocho, 2012) SAJH Sdn Bhd is a company public interest corporate under
Ranhill Utilities Bhd (RUB) to bring the vision and mission of the company
in providing world-class service through a quality management. RUB
through its wholly owned subsidiary, operates SAJH comprehensive
privatization scheme Johor water supply systems for 30 years starting in
2000. Prior to 1989, the Public Work Department (PWD) manages the
water supply. In 1989, the Jabatan Bekalan Air (JBA) is created. In 1994,
the Syarikat Air Johor Sdn Bhd was established as a wholly owned
subsidiary of Johor State Government. Through the formation of the JBA in
January 1989, the operation and management functions handled by the
State Government.

(Penswastaan Air Johor, 1999) By the process of corporatization in

February 1994, the Jabatan Bekalan Air converts to Syarikat Air Johor Sdn
Bhd (SAJSB) with 100% of shares held by the Johor state government. SAJH
established to implement water supply commissioned 1993. All assets,
2

powers, liabilities and staff of the Johor State Government have submitted
to SAJSB.

Privatization of water supply in Johor implemented as government

measures to improve the operations and water supply services in Johor.
The concession agreement was signed on 20 April 1999 between the
Government of the State of Johor, Lambang Optima Sdn Bhd and SAJH.
SAJH was formed as a holding company for the exclusive concession to
supply water to customers in Johor for a period of 30 years beginning
March 1, 2000.

Until the year 1999, the SAJH's financial condition is tapered so that
it becomes an insolvent with a loss of RM 186 million in 1998 and has a
debt of 1.2 billion. Therefore, the Johor State Government has decided to
privatize the operations, administration and development of the water
supply to the SAJH from 20 April 1999. After the privatization, all debts and
liability left by the Syarikat Air Johor were taken over by SAJH. Without
privatization, the water supply in Johor will be paralyzed for the
development of water postponed for 5 years before privatization. It has
resulted in a number of areas in Johor experiencing water supply problems.
Until now, SAJH is trying to pursue the development of which has been
delayed, but it will take time and it is impossible to do in a short time.

SAJH has earned an award for "Malaysian Outstanding Water Award

for Management 2002" on 19 April 2002 by the Persatuan Air Malaysia in
recognition of outstanding achievement SAJ Holdings in overall water
management and efficient operations, strong financial performance and

high quality standards towards customer satisfaction. This recognition also

reflects the ability to change the direction of SAJ Holdings companies
insolvent to a company that recorded a stable financial position and
positive. To expand the company's business, RUB also sent an application
to the government's wish for water privatization schemes made holistic
include water supply and sewage treatment.
SAJH operations, demonstrate the seriousness and commitment
manages 43 water treatment plants, 54 pump houses, 410 tanks and over
9000 km of pipes and distribution pipes throughout the state of Johor. This
includes ensuring that the sample of treated water to all who passed safely
used and set standards organizations and specifies the standard World
Health Organization (WHO) and the Ministry of Health Malaysia (MoH).
(Buletin SAJH: Migrasi & SAJH, 2009) In year 2009, SAJH Sdn Bhd
were planning to migrate to the new regime therefore with the signing of
the agreement on March 12, 2009 meaning that all negotiations are
settled by negotiations between the various parties including the State
government, Federal government and the concessionaires in finding the
best solution in conjunction with the Federal Governments move to take
over the business of water supply for the benefit of the people.
The Minister of Johor, Dato Abdul Ghani Othman said Johor water
migration

services

previously

managed

SAJH

the

regime

of

the

Suruhanjaya Perkhidmatan Air Negara (SPAN) to establish water supply

and services more holistically. Migration process that witnessed all of the
assets and liabilities SAJH transferred to the regime SPAN and run entirely
by Pengurusan Aset Air Berhad (PAAB). It also automatically ends the 30year concession SAJH began in 1992 and the last in force since March
4

2000. Hence, the SAJH Sdn Bhd has migrate to the new regime on the
September 2009 which is private company asset belong to federal
government.

1.4 OBJECTIVES OF SAJ HOLDINGS SDN BHD

1.4.1

VALUE
Integrity
Customer Oriented
Teamwork
Discipline
Passion
Learning

1.4.2 COMPANY PHILOSOPHY

A leading utilities company in the region in terms of

products, excellent service and world-class management.

A company capable of providing water supply and related
services to meet the current and future supply of the
country.

1.4.3 QUALITY POLICY

(SAJ Holdings Sdn Bhd: A Ranhill Company (476718-H), 2009) SAJ
strives to be an efficient water utility company joining the ranks
of world class water services provider achieving the quality
standards

and

customers

satisfaction

through

the

implementation of a Quality Management System complying with

MS ISO 9001:2008. The quality objectives established by
relevant functions shall be continually monitored and periodically
reviewed to determine their suitability and achievement in
relation to the companys goal.

1.5 COMPANY LOCATION

Figure 1.1: Location of SAJ (Head Quarters)

Source: SAJ Holdings

Sdn Bhd
The location of SAJ headquarters:
SAJ Holdings Sdn. Bhd.
Jalan Garuda
P. O. Box 262, Larkin,
Johor Bahru

1.6 LOGO OF SAJ HOLDINGS SDN BHD

Figure 1.2: SAJHs Logo

Source: SAJ Holdings Sdn Bhd

(Jabatan Sumber Manusia, 2013) Green shoots of young, fresh and
upward symbolize life, consciousness and commitment to sustainability
around for next generations. It is corresponds to SAJH efforts in achieving
the vision and operations. Representatively, green shoots are also
symbolizing the onset of water resources.
The water droplets reflect the needs of the most important of all the
living to survive. It also symbolizes the SAJH basic services in order to
manage the trust by providing quality management system, water
treatment effectively. Characteristically, it could also be that the treated
water. The unique combination of intelligence produces the basic elements
of a drop of water, especially in the lead treatment SAJH water resources
entrusted to it. Symbolically also is a blessing for the state of Johor. The
red colour is also symbolize Johor complement other balancing factors and
in particular caught the attention of the entire logo SAJH.

1.7 BOARD MEMBERS OF SAJ HOLDINGS SDN BHD

Figure 1.3: The Board of Directors of SAJH

Source: SAJ Holdings Sdn Bhd

Seated (from left):
Ahmad

Zahdi

Jamil

(Non-Independent

Executive

Director),

Tan

Sri

Sallehuddin Mohamed (Non-Independent Executive Director/Chairman),

Tan Sri Hamdan Mohamad (Non-Independent Executive Director/President).

Standing (from left):

Dato Mohd Razali Mahusin (Director), Dato Dr Shahir Nasir (NonIndependent Non-Executive Director).

1.8 ORGANIZATIONAL CHART

Source: SAJ Holdings Sdn Bhd

In SAJH, it has 18 departments and 4 divisions. The 18 departments are the
orange colours include the customer services. The 4 divisions is the light
blue colour, which are operations, credit management, SAJ info Center
(SAJIC) and technical support.
Figure1.2: SAJHs Organisation Structure

1.9 ORGANIZATION OF REPORT

Chapter 1: Companys Background
In this chapter, I will explain about the company profiles, history of SAJ,
objectives of company, location, board of members and meaning of the
logo.
Chapter 2: Operation, Products and Services
The main objective of this chapter is discussed about operation, product
and services of company such as what their general role in every each of
the department and what kind of product and services will provide?
Chapter 3: Companys Management Strategy
In this chapter, I will describe the internal and external functions
evaluation and given some suggestion for improvements.
Chapter 4: Industrial Training Analysis
From this chapter, will briefly about the scope of completed tasks and
duties,

the

suitability

of

training

and

field

of

study

and

strengths/weaknesses of tasks and duties given. In addition, I need to

explain what kind of problem that be faced.
Chapter 5: Conclusion
In this part, I will summarize whole conclusion every chapter. Moreover, I
will recommend or giving some opinion and suggestion regarding industry
training.

10

CHAPTER 2: OPERATION, PRODUCTS AND SERVICES

2.1 INTRODUCTION
In this chapter will briefly what is the function of the finance department.
Besides that, I will also explain what is the products or/and services
provided by SAJH.

2.2

COMPANYS GENERAL ROLES

2.2.1 FUNCTION OF FINANCE DEPARTMENT

(Departmental Manual Finance Department, 2011:2) Their purposes are
responsible in the preparation and organizing the company's annual
business plan, which includes operating expenses, development expenses,
revenue and cash flow. On the other hand, they need to establish policies,
systems and company accounting controls as well to ensure the
implementation is in accordance with the guidelines that have been set.
They

need

to

maintain

the

ledger

control

for

all

financial

transactions of company in accordance with accounting standards that has

been established and also provide financial statements of the company
occasionally. They need to execute the financial management functions
that including planning, analysis and financial control of the company. In
addition, they need to manage the payment of company and provide
financial information required by the operation and management for
decision-making purposes. Lastly, they need to implement the daily of
management and operations of the centre store.

11

2.3 PRODUCTS AND SERVICES

2.3.1 APPLICATION FOR WATER SUPPLY
(New Application For Water Supply, 2012) The applicant can fill the
form SAJH501 for permanent or temporary water supply. They also
required appointing a registered plumber who shall fill in form
SAJH501 with the consumer information in section 1, plumber
information in section 2, layout plan and piping system in section 3
and SAJH approval for tapping point in section 4.
The completed application form shall be submitted together with
copies of the following documents:
Identification Card (IC) for individual application or Form 9/13,

44 and 49 for company application; and

Certificate of Fitness and Occupation (CFO) or Certificate of

Completion and Compliance (CCC); and

Land title or letter of consent from the land owner; and
Water bill for adjacent premises.

The plumber may proceed with the necessary installation by

approval of submission. The plumber is required to inform SAJH
when all installation is completed for inspection. If the installation is
in order, SAJH will issue the invoices for deposit, connection fee and
contribution fee (if applicable)
The payment shall be made at SAJH payment counter only. The
proof of payment is required before the water meter can be
installed.

12

2.3.2 DISCONNECTION OF WATER SUPPLY

(Disconnection of Water Supply, 2012) Water supply disconnection is
divided into 2 categories, which are by request from consumer and
by enforcement due to outstanding bills.
2.3.2.1

By Request From Consumer

The consumer intends to fill up form SAJH519. All outstanding
bills shall be paid and the original receipt for the deposit will be
produced before the account can be closed. If the original receipt
is not available, the consumer is required to fill up form Surat
Akuan Kehilangan Resit Deposit while for deposit above
RM1000.00 which is the consumer is required to produce a
statutory declaration from Commissioner of Oath and a copy of
IC.

2.3.2.2

By Enforcement Due to Outstanding Bills

SAJH will issue a 14 day written notice before disconnection is
enforced. Any payment shall be made at SAJH counter within the
given 14 days failing which will proceed with the disconnection.

2.3.3 RECONNECTION OF WATER SUPPLY

(Reconnection of Water Supply, 2012) For water reconnection
application, the applicant shall fill up the form SAJH503 and must
submit to SAJH. Any outstanding amount must be fully paid before
invoices for the deposit and connection fee is issued. The proof of
the payment for deposit and connection fee shall be produced
before water supply reconnection can be made.

13

2.3.4 REQUEST FOR WATER METER TESTING

(Request For Water Meter Testing, 2012) The consumer can request for
water meter testing to verify the accuracy of the water meter. The
application can be made by filling up form Borang Uji Meter Air SAJH
together with payment for the deposit. On deposit receipt, SAJH shall issue
a registration number for future reference. Deposit charges for water
meter testing:
Table 2.3.1: Deposit charges for water meter testing

Source: SAJ Holdings Sdn Bhd

The old meter will be replaced with a new meter and the previous
shall be marked before it had been sent to the water meter test bench.
SAJH shall inform the consumer what is the time, date and where the
venue for the water meter testing. The consumer is inviting and
encouraged to witness the water meter testing.
If the water meter is incorrect, adjustments shall be made to the
consumer account on 3 months average consumption of the new water
meter. The deposit shall be given up in the event the water meter is in
good condition or under-register.

2.4 CONCLUSION
In conclusion, this chapter explained about the role of finance department
and what kind of the services that the company provided. Mostly the

14

services that they provided are application for water supply, water supply
disconnection and reconnection; and request for water meter testing.

15

CHAPTER 3: COMPANYS MANAGEMENT STRATEGY

3.1 INTRODUCTION
In this chapter states the vision, mission and goal of company. In
addition, it also elaborates the internal and external factor
evaluation; and gives some suggestion for improvement.

3.2 MISSION AND GOAL OF COMPANY

We shall continuously satisfy our customers and stakeholders by
optimising available resources and delivering quality services.
From the mission statement, the SAJH is an organization that
strives to meet all the requirements of the water users in the state
of Johor. From time to time, various innovations related services
including in terms of technology and human capital should always
be diversified so that it provides the benefits and satisfaction to the
users.
SAJH is responsible for ensuring that consumers enjoy the
award safely, adequate and easily obtained. Yet not only meet the
demands of consumers daily water needs, related services should
also be improved. The customer satisfaction is the primary objective
for the company. SAJH consumers not only external users but also all
employees and stakeholders SAJH always together all the time to
ensure the quality of service is maintained.
SAJH employees work as a team to perform the duties and
roles respectively. They also always are aware with all the changes
in their business environment. Use of technology and continuous
research undertaken to optimize all available resources without
16

wasting them get the recognition that services local and worldwide,
they strive to provide quality services and comprehensive than the
standards as expected by their customers.
Therefore, SAJH evaluate and accept

all

views

and

recommendations as a catalyst for improvement and to ensure that

the

service-quality

continues.

This is the

joint mission

and

commitment that will be implemented in order to achieve SAJHs

vision.

3.3 VISION OF COMPANY

To become a world class water utility company.

3.4 INTERNAL AND EXTERNAL FACTOR EVALUATION

The aim of every SWOT analysis is to find the key internal and
external factors that are important to achieve the objective. For this
report, the SWOT analysis presents the organizations strengths,
weaknesses, opportunities and threats. Based on what I observed
and also some opinions from my training supervisor, the SWOT
analysis of the SAJ Holdings Sdn Bhd as following:
Internal Factors
a. Strengths
SAJH is a subsidiary company
Holdings

where

they

inheriting

of

Ranhill

the

water

management process from experience.

This company is monopoly because

the

conditions of the service industry Water act

2006

which

only

one

company

that

can

operate in each state.

17

Staff experience majority of the staff are

former employees of the Syarikat Air Johor Sdn

Bhd.
Received awards and recognition.
The consumer can request the bill without any

charges.
Provide the kiosk service, which is convenient
to the consumers and the workers for paying

their utility bills.

Start 2010, the company has provided the
water rebate for the targeted group, which is
lessen a burden of the target group.

b. Weaknesses
This company does not have any competitors
where they have no challenges and possibility

does not have any competitiveness.

The Kiosk service is limited which is it only

provide in lobby of SAJH.

If any changes of the suppliers address in any
zone in the State of Johor, only the responsible
person

can

handle

it.

In

order to avoid

sabotage. The procedure is the suppliers need

to make a letter to inform about their address
is change.
2. External Factors
a. Opportunities
Under the regime of migration - legal regulated
by SPAN. If any happen on the operations, it

may refer to SPAN.

Growing development

increase in using of water.

Political influence helps in the support of new

or

property

may

policies.
18

b. Threats
Water resources.
o If development is widely developed or are
unable controlled, there will be a threat to
the water supply. For example, the forests
destroyed. This may cause in reduced
water reserve
o

because

we

get water

supply from nature.

Agricultural activities involving the use of
fertilizers and pesticides to ensure fertility.
Fertilizers and pesticides can enter the
water through the flow of water on the soil
surface

and

underground.

Admission

materials that will reduce water quality.

Climate change resulting in threats to the
water supply. For example drought will
cause a decline in water reservoirs and
rivers dry up.

3.5 SUGGESTION FOR IMPROVEMENT

The SAJH can increase the number of kiosk in anywhere such as the
hypermarket, etc. This may enable the consumers to pay utility bills. In
the event of a water crisis, the SAJ have to supply water regularly. They
need to assistance water through tankers in each district of the State of
Johor. They also need to announce house to house through the hailer as
well inform the mass media such as TV, newspapers, websites.

19

3.6 CONCLUSION
In summary, this chapter explained about the vision, mission and
objectives of the company. Based on mission and goal, I may identify what
kind of objective that the SAJH want achieve it. Besides that, I may
distinguish

the

strengths,

weaknesses

for

this

company

as

well

opportunities and threats that they may be faced in present or future.

20

CHAPTER 4: INDUSTRIAL TRAINING ANALYSIS

4.1 INTRODUCTION
This chapter elaborates the industrial training analysis which is the
experiences and other tasks during the industrial training period of 10
weeks at the company. It contains scope of completed tasks and duties,
the suitability of training and field of study; strengths/weaknesses of tasks
and duties given and problem faced.

4.2 SCOPE OF COMPLETED TASKS AND DUTIES

This report is made only for academic purpose and to fulfil the requirement
for industrial attachment. This report gives an insight of the experienced
that I achieved from my industrial training places. During my practical,
there are several tasks and duties assigned to me. My first task is I need to
register the Telekom bills and Tenaga Nasional Berhad (TNB) bills in the
Microsoft Excel. After that, I need to search the TNB bills from year 2011
until 2013 for certain zone in the State of Johor. After searching, I need to
photocopy it and submitted to the relevant authorities.
Furthermore, the other works that given to me is I need to check the
account detail in the oracle system where does it is the same with record
in the Microsoft Excel. Also, I need to check the payment voucher whether
the amount is calculate with correct or not and I require to updating the
operation payment data in every zone. I also recorded the payment advice
from Bank Rakyat, Pos Malaysia, Mobility One, Celcom and Maybank.

21

Additionally, in section of cheques where my works are I need to sort

the cheques and fold to put in the envelope. Also, I need to make a letter
for unclaimed cheque for the suppliers as well checked the bank
reconciliation whether it is similar recorded with the bank statement.
Besides that, one of the account officer is briefly explain about
coordinate the account operation related with collection, remittance,
agency control, collection of bank account and deposit for agency of Johor
Bahru, Pasir Gudang, Kulaijaya and Nusajaya. She also explains on the
Electronic Fund Transfer (EFT) where the EFT specifically for government
buildings such as Polis DiRaja Malaysia (PDRM), Kastam DiRaja Malaysia
(KDRM), other ministries including Kementerian Pertahanan (KEMENTAH).
On the visit stationary store where one of the crew explained on the
process about stock arrangement, stock storage, using of Pas Pintu, etc.
Other than that, when the audit comes for auditing, some of the
employee is requested for help to find the documents in the file room and
give it to the auditors.

4.3 THE SUITABILITY OF TRAINING AND FIELD OF STUDY

The suitability of training with my field of the study is likely to have some
misses. This is because training industry in my place is more to field of
accounting rather than in financing. However, accounting is my minor
course so there is something that I learned in my practicum as well I get
very meaningful experience in here.
In addition, the SAJH is practice strong internal performance
measure using the balance scorecard for achieving their target. I have

22

learned about it in subject Strategic Management and Business Policy

hence, the balance scorecard approach to strategy evaluation aims to
balance long-term with short-term concerns, to balance financial with
nonfinancial concerns and to balance internal with external concerns 1. The
SAJH using it to achieve their objective target based on financial,
customer, internal business process and learning and growth.

For

example, their training and development program are linked to the

companys business strategic objectives through learning and growth
perspective of the companys balance scorecards.

4.4 STRENGTHS / WEAKNESSES OF TASKS AND DUTIES GIVEN

a) Strengths
In here has 3 sections namely financial accounting, financial
management, and treasury. So, I got the flexibility to do the

work of any section here.

The workers in here giving guideline before doing the work.
Works atmosphere is friendly so, the practical student as I do

not feel awkward to do any tasks and duties given.

They place me at the counter so I learned on how to treat the
customer as well trying to complete the tasks and duties has

been given.
Although, the tasks given a lot, the workers giving flexibility

to me if I feel tired.
b) Weaknesses
Some of the equipment such as computer is not working so; I

need to go seat other people place to do my work.

Files in the file room is not organise very well thus, it needs

take a time to find a document in there.

Some of the computer is using old window.
There is no specific project.

1 David, Strategic Management Concepts and Cases, 326

23

4.5 PROBLEM FACED

a) At the beginning of the work, I was wondering what the duties are
given by training supervisor.
b) When given the urgent work, the person in-charge did not mention
about the specific date that need to submit it.

4.6 CONCLUSION
I can conclude that the analysis of industrial training discussing the scope
of completed tasks and duties where I can explain about my duties during
the practical at SAJH. In addition, I can elaborate on the suitability of
training with my studies. Perhaps this training may have little suit with my
field of study. But I learned a lot of things in this field to enhance my skills
and knowledge. I also describe the strengths and weaknesses of the task
given to me and the problems I faced during this practical training.

24

CHAPTER 5: CONCLUSION

5.1 INTRODUCTION
This is the final chapter for this report. In this chapter describes an
overview of the organization. Furthermore, I need to give some opinions,
suggestions and recommendations during practical in the organization.

5.2 OVERALL OVERVIEW ON THE ORGANIZATION

As we know that SAJ Holdings Sdn Bhd is a subsidiary company of Ranhill
Utility Berhad. The SAJH has 13 agencies in the State of Johor. The headquarters locate in Larkin, Johor Bahru.
In my opinion the SAJH is a company that concerned with the welfare of
workers where the company conduct healthy lifestyle. This is because
almost 74% people have a problem SAJH hypertension, diabetes and
obesity. Recognising this, SAJH has collaborated with the MOH Malaysia,
Regency Specialists Hospitals, Medical Groups Johor State Sports Council
and Asia Assistance Network strives in creating awareness about the
importance of health among SAJH. At the same time, the finance
department need to handling the medical, insurance, etc. for the workers
In addition, the company is maintaining good relationships between
employees and customers where the company will hold Jamuan Raya once
every year. Besides, the company is also conducting a Program Mesra CEO
where it makes a good relationship between the superiors with the
subordinates.

25

SAJH also defend the lives of poor people by listening to all their
complaints and give some donations for their plight. Furthermore, these
companies are given rebates to the poor to alleviate the cost of their daily
lives.
Other

than

that,

SAJH

implementing

noble

values

to

their

employees. Recently, the company has run the program Go Green. The Go
Green program supports the purpose of the green shoots of young, fresh,
and pointing to the embedded in the SAJs logo. The objective of this
program is the practice of continuous learning through innovation and
creativity in daily work, helping companies saving the operating costs,
prioritize customer needs and foster the spirit of love of work, etc.

5.3 OPINION, SUGGESTION AND THE RECOMMENDATION

The industrial training that I have undergone here, I greatly appreciate.
From this practical, I want to make some recommendations, suggestions
and opinions:
a. The company requested to disclose more things related to the work
done so that students get more benefit from the practical.
b. The company should give students the opportunity to learn more
about any of the work they do during the industrial training.
c. Academic supervisor should give monitoring and the more frequent
support of students undergoing industrial training because there
may be problems facing by the students. As the students, they are
not ready at the workplace.
d. The University should extend the period of Industrial Training lasts
for 12 weeks. The period was given for 10 weeks in the industry is
not enough to learn and explore a variety of knowledge.

26

e. Students should be exposed to the outside world, not just in the

office.
5.4 CONCLUSION
10 weeks after undergoing industrial training at SAJH, there are a lot of
new knowledge that can be learned, and I can totally understand how the
company plays an important role in the fields of industry, especially in the
areas of the water industry. Disclose that was given to me by the staffs of
SAJH on the technical aspects of the work and knowledge that is very
meaningful to me to prepare myself before stepping into the real work in
the future. I hope the implications of Industrial Training, there will be no
more strange feeling when students begin to work after they have
completed their courses later. Staff at the SAJH is helping me. By giving me
a lot of guidance on how the payment system is done here.
The exposure that was given to me at this company can give the
impression of a real-life situation, the duties and responsibilities that will
be implemented by a number of people in this area. Industrial Training
gives a positive impact on the students to improve the quality of the work.
Students are able to exposure to the actual situation of the operation,
development and management in the workplace. Students can also gain
experience in learning a variety of techniques such as problem solving,
contributing ideas, working in groups, and self-discipline. Furthermore, it is
also able to generate excellent graduates in and are always open-minded,
innovative, intelligent communication and competitive.
Finally, the involvement of students in the training industry as this
can prove and strengthen the identity of students in technical training, at
the same time make the university as a practical platform for education. In
27

addition, the report format should be done by the students after

undergoing industrial training can educate each student in the preparation
of technical reports complete, compact and in the right circumstances can
make an important knowledge when they face the real situation then. This
is in accordance with the university's objective which is to produce a highquality workforce, and some professionals in the country.

28

BIBLIOGRAPHY
(2009). Buletin SAJH: Migrasi & SAJH.
(2009). SAJ Holdings Sdn Bhd: A Ranhill Company (476718-H).
Chocho, A. (2012, January 2). Projek Mini Audit. Retrieved August 15, 2014,
from Scribd: http://www.scribd.com/doc/76917700/Projek-Mini-Audit
David, F. (2013). Strategic Management Concepts and Cases. London:
Pearson Education Limited.
Departmental Manual Finance Department, 2011.
Disconnection of Water Supply. (2012). Retrieved August 20, 2014, from
SAJ: http://www.saj.com.my/V2/Content.php?content_id=16
Jabatan Sumber Manusia. (2013). Panduan Nilai SAJ Holdings Sdn Bhd.
Jamil, J. (2007, May 11). Company Profile. Retrieved August 15, 2014, from
SAJ: http://www.saj.com.my/V2/Content.php?content_id=1%23
Pelancaran SAJ-Go-Green Peringkat
Amalan Hijau. [Brochure]. Malaysia

Syarikat.

(2014).

Pembudayaan

Management of Water Utilities in Developing Country - Malaysia. (n.d.).

Ranhill Utilities Berhad, 14-15.
Management Skill in Water Supply: Modules of Management Skill Training
that SAJ has gone through and the benefits it has bring about. (n.d.).
SAJ, 7-8.
Management Team. (n.d.). Ranhill Utilities Berhad, 17-18.
New Application For Water Supply. (2012). Retrieved August 20, 2014,
from SAJ: http://www.saj.com.my/V2/Content.php?content_id=15
Penswastaan Air Johor. (1999, June 2). Retrieved August 15, 2014, from
Utusan
Online:
http://www.utusan.com.my/utusan/info.asp?
y=1999&dt=0602&pub=Utusan_Malaysia&sec=Rencana&pg=ot_01
.htm
Reconnection of Water Supply. (2012). Retrieved August 20, 2014, from
SAJ: http://www.saj.com.my/V2/Content.php?content_id=19
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29

APPENDIX A: WEEKLY REPORT

A1

APPENDIX B: FORMS ASSOCIATED WITH THE SERVICE

OFFERED BY SAJH SDN BHD

B1

APPENDIX C: WEB SITE OF SAJ HOLDINGS SDN BHD

C1