NAME <Last name, First name> THIS WEEK AT A GLANCE

TEAM <Infrastructure Team name> Prepared by: <First name,

Surname> CRITICAL VENDOR LIST (Relationship: ▲ = QUALITY MANAGEMENT - Positives
PERIOD <dd month yy to dd month yy> improving, ► = maintaining, ▼ =decreasing) 1 <Detail of task or issue> 3 <Detail of task or issue>
2 <Detail of task or issue> 4 <Detail of task or issue>
Thinking problem management
WHAT SERVICES ARE AT RISK OF MISSING 01 <Vendor, ▲,►,▼> QUALITY MANAGEMENT - Negatives
SLA TARGETS (Highlight in RED!) 02 <Vendor, ▲,►,▼> 1 <Detail of task or issue> 3 <Detail of task or issue>
STORAGE SERVER COMMS OPERATIONS Uberfingers Team 03 <Vendor, ▲,►,▼> 2 <Detail of task or issue> 4 <Detail of task or issue>
Citrix LAN Day ends Dashboard 04 <Vendor, ▲,►,▼>
AD SQL WAN Procedures 05 <Vendor, ▲,►,▼> FINANCIAL MANAGEMENT - BUDGET STATUS
Messaging Monitoring Cabling Backups 06 <Vendor, ▲,►,▼> OPERATIONAL BUDGET ITEMS
SAN VMWare DR Power 07 <Vendor, ▲,►,▼> 1 <Details of operational expenditure>
NetBackup iSeries Cooling 08 <Vendor, ▲,►,▼> 2 <Details of operational expenditure>
File DR 09 <Vendor, ▲,►,▼> 3 <Details of operational expenditure>
Print Standby 10 <Vendor, ▲,►,▼> 4 <Details of operational expenditure>
BUDGET EXCEPTIONS COMPLETED PROJECT BUDGET ITEMS
<Service Owner> <Service Owner> <Service Owner> <Service Owner> IT SECURITY CONCERNS 1 <Details of budget exception> 1 <Details of project expenditure>
1 <Details of IT security issue or concern> 2 <Details of budget exception> 2 <Details of project expenditure>
SERVICE LEVEL MANAGEMENT Unavailable 2 <Details of IT security issue or concern> 3 <Details of budget exception> 3 <Details of project expenditure>
Service Desk Calls TOTAL CLOSED OPEN <hours> 3 <Details of IT security issue or concern>
CHANGE REQUESTS 9 3 6 Degraded 4 <Details of IT security issue or concern> CAPACITY MANAGEMENT - WARNING INDICATORS WITH RISKS
INCIDENTS 10 4 6 <hours> 5 <Details of IT security issue or concern> 1 <Details of capacity issue>
WORK REQUESTS 11 5 6 2 <Details of capacity issue>
PROBLEMS 12 6 6 SCHEDULED MAINTENANCE (or continuity tests) 3 <Details of capacity issue>
1 <Details of maintenance task> 4 <Details of capacity issue>
CHANGES FOR THE NEXT WEEK 2 <Details of maintenance task> 5 <Details of capacity issue>
CR # DATE DESCRIPTION 3 <Details of maintenance task>
<reference> <dd/mm/yyyy> <Description of change> 4 <Details of maintenance task> Availablity Checklists
<reference> <dd/mm/yyyy> <Description of change> 5 <Details of maintenance task> Monday <Success, Failure> <Results>
<reference> <dd/mm/yyyy> <Description of change> Tuesday <Success, Failure> <Results>
<reference> <dd/mm/yyyy> <Description of change> MAJOR INCIDENTS Wednesday <Success, Failure> <Results>
<reference> <dd/mm/yyyy> <Description of change> 1 <Details of major incident> Thursday <Success, Failure> <Results>
<reference> <dd/mm/yyyy> <Description of change> 2 <Details of major incident> Friday <Success, Failure> <Results>
<reference> <dd/mm/yyyy> <Description of change> 3 <Details of major incident> GENERAL NOTES
<reference> <dd/mm/yyyy> <Description of change>
<reference> <dd/mm/yyyy> <Description of change> EMERGENCY CHANGES <General team notes>
<reference> <dd/mm/yyyy> <Description of change> 1 <Details of emergency changes
<reference> <dd/mm/yyyy> <Description of change> 2 <Details of emergency changes>
<reference> <dd/mm/yyyy> <Description of change> 3 <Details of emergency changes> RESOURCE TRAINING AND DEVELOPMENT

RESOURCE MANAGEMENT JOINERS AND LEAVERS

FORWARD PLANNING LEAVE SCHEDULE
January February March April May June July August September October November December January Description and position of joiner
<Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd>
<Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> Description and position of leaver
<Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd>
<Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> Description and position of joiner
<Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd> <Name dd-dd>
CHANGES FOR THE NEXT WEEK
CR # DATE DESCRIPTION
 RETURN TO THE DASHBOARD
NOTES
NAME PERSONAL DEVELOPMENT OBJECTIVE TRAINING REQUIRED
INSTITUTION DATE RETURN TO THE DASHBOARD