GREG DUNCAN

gdduncan2@hotmail.com
Mobile: 480-246-9923

Gilbert, AZ 85296

CAREER SUMMARY
Sales and Operations Professional with proven background in multilevel sales team management,
field activities tracking, data analysis and communications. Strong background in commercial
sales, sales team recruiting and development, expense controls and creative selling solutions.
Demonstrated proficiency in Microsoft Office and has managed multiple projects simultaneously
to consistently meet project, sales and operations objectives.

PROFESSIONAL EXPERIENCE
PPG ARCHITECTURAL COATINGS, PITTSBURGH, PA
AKZONOBEL DECORATIVE COATINGS, STRONGSVILLE, OH

2013-2015
2012-2013

Operations Manager Field Productivity, Home Depot Business Line

2012-2015
Managed US and Canada Home Depot field teams weekly workload with Reflexis task
management tool and launched North American field activities tracking projects.
Engaged in cross-functional networking to become the communications liaison between
corporate and field.
Increased Reflexis task management tool touch points to include newly developed pro sales
team and Canada sales team resulting in a greater range of data.
Showed quick learning ability by becoming Gate Keeper and expert of Reflexis task
management tool to resolve all systems-related issues.
Developed stream-lined task management tool maintenance process that eliminated any
need for administrative support.
Displayed ability to multi-task by creating a professional and motivational weekly field hot
sheet circulation in addition to other weekly objectives.
Assisted various functions with preparing and analyzing sales and market reports.
Became the point person for PowerPoint presentations serving several functions within the
business line because of quick and professional turn-around time.
AKZONOBEL DECORATIVE COATINGS, STRONGSVILLE, OH

2010-2012

Divisional Operations Manager West, Home Depot Business Line

2010-2012
Managed the day to day sales and activities of up to 70 part time sales representatives
servicing The Home Depot throughout the Western United States.
Initiated own search guidelines to successfully recruit and develop new part time employees.
Managed hours and expenses successfully to budget each year.
Allocated resources to optimize service in high growth markets using MapPoint.
Worked closely with Human Resources to create focused target objectives specific to the
metro and rural positions.
Created streamlined advertising stock ordering procedures that cut ordering waste by 30%
Helped to cut operating costs by 45% through a streamlined rural market service model.
Managed interpersonal relationships successfully to help sustain 90% retention rate with the
part time team.
Assisted with creating fresh annual review process to ensure proper employee development.
Utilized Hyperion Analyzer to construct sales reports and analysis queries.
Trained and developed several employees to advance into higher-level positions.

GREG DUNCAN

Page 2

ICI PAINTS NORTH AMERICA, STRONGSVILLE, OH

1995-2010

District Sales Manager, Home Depot Business Line

2007-2010
Managed the day-to-day sales and operations of a multilevel sales and merchandising team
serving The Home Depot account in Arizona and New Mexico with sales targets up to $16M.
Recruited and developed new talent in growth markets to successfully reach all objectives.
Built strong relationships with Home Depot operators to sell in and execute sales plays.
Developed strategic quarterly sales plans for profitable growth which helped consistently keep
annual sales comps within top 25% of entire District Sales Manager team.
Motivated team to win 3 Home Depot Contractor Trade Show Best Vendor awards.
Ensured consistent in-stock inventory by working closely with Home Depot and Supply chain.
Led the region in number of meetings held with Home Depot operators.
Director Pro Sales West, Home Depot Business Line
2006-2007
Managed day-to-day sales and operations of 5 Pro Sales Managers and their teams within
the Western United States totaling 66 full time employees.
Implemented strategic quarterly sales plans to help achieve $130M annual sales.
Trained and developed Sales Managers to maximize sales volume.
Worked closely with all levels of Home Depot operators to build successful partnerships.
Created Pro Sales Representative and Pro District Sales Manager annual objectives.
Fostered exceptional relationships with Human Resources to ensure all field-related issues
were resolved quickly.
Achieved the highest sales comps out of all regions with the Home Depot Supply account.
Commercial District Sales Manager, Home Depot Business Line
2002-2006
Managed day-to-day sales and operations of 8 to 10 Pro Sales Representatives in California
Inland Empire, Las Vegas, Arizona, New Mexico and West Texas.
Trained and developed Pro Sales Representatives to maximize territory sales volume.
Pioneered a fresh cold call approach to build rapport with Home Depot District Managers.
Received top sales honors 3 years in a row for double digit increases over prior year.
Executed innovative selling solutions to drive pro paint sales through The Home Depot.
Pioneered the Dual Role District Sales Manager position managing both Pro and Inside Sales
Representatives in 2005 and was awarded the Improved Operations award.

EDUCATION
Bachelors Degree, University of Washington Seattle, WA
Seminars and workshops in areas including: Creative Training Techniques, Follow the Money,
Targeted Selection, Franklin Coveys Writing Advantage, Managing Interpersonal Relationships,
Challenge of Leadership, Karass Negotiations, Developing Versatile Relationships, Ken
Blanchard Situational Leadership, Certificate: Integrity Systems Facilitator and Certificate: Six
Sigma Black Belt

PROFESSIONAL COMPETENCIES
Strong knowledge of MS Word, Excel, PowerPoint, Outlook and MapPoint
Strong written and verbal skills, public speaking