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GOOD GOVERNANCE

AGENCY :
Department of Environment and Natural Resources - Provincial Environment and Natural
Resources, Albay (DENR-PENRO, ALBAY)
INTERVIEWED PERSONNEL:
Ofelia O. Abalon
Administrative Officer IV/ Chief, Adm. & Support Services
MAIN CHARACTERISTICS OF GOOD GOVERNANCE
1. ACCOUNTABILITY
ON THE ACCOUNTABILITY OF THE AGENCY AND ITS EMPLOYEES:
A: Every government agency and all government officials are accountable to the publicto the Filipino people.
IS ACCOUNTABILITY REFLECTED IN THE ORGANIZATION?
A: Before we have the Community Environment and Natural Resources Office or
CENRO, but due to Executive Order 366, we are in the process of rationalization in
which the CENROs will be dissolved and form the Provincial Environment and Natural
Resources Office or PENRO. The responsibilities in this division were changed from 3
sectors(Forestry, Land Management and Protected Areas, Wildlife and Coastal Zone
Management Sector) to only two sectors(Management and Technical Sector).
ON REPORT SUBMISSION TO THE NATIONAL DENR:
A: Of course, but the regularity varies- monthly, semi-annually or annually, depends on
the nature of the report.
2. TRANSPARENT
ON THE SPECIFIC TRANSPARENCY MEASURES IMPLEMENTED:
A:Here we have the so-called Citizens Charter.
Within the Citizens Charter:
Services offered
Time span for each service
Personnel in-charge for each service
There are also posts outside the office about the activities of the agency and also
orders from the higher authorities(DENR-National).
OTHER WAYS THAT CAN SHOW THE TRANSPARENCY:
A: A website where in the you can find the following:
Technical Services
Laws and Policies
Transparency Governance
E-library
Internal Concerns
*It must be noted however that this website is for the whole Region V.
http://r5.denr.gov.ph/

IS THE TRANSPARENCY MEASURES ORIGINATING FROM THE PARTICULAR


ENTITY OR FROM HIGHER AUTHORITIES?
A: Its like an order. They are required by Executive Order 9845, or the Anti- Red Tape
Act. We are simply following what the law requires us.
3. FOLLOWS THE RULE OF LAW
ON THE FORMAL CODE OF CONDUCT IMPLEMENTED BY THE ENTITY:
A: We have the R.A. 6713 or the Code of Conduct and Ethics for all public officials and
employees.
On R.A. 6713: It is the policy of the state to promote high standard ethics among public
officials and employees.
ON THE REWARD AND PENALTY SYSTEM:
A: There is the Civil Service Rules and Regulations.
IS THERE AND ANTI-FRAUD AND CORRUPTION POLICY? IS IT WORKING
EFFECTIVELY?
A: Yes, there is and it is working effectively.(Anti- Red Tape Act)
DO EMPLOYEES KNOW WHAT TO DO IF THEY SUSPECT MISCONDUCT,
FRAUD OR CORRUPTION?
A: Yes, at first we resolve it within the office but we also have due process. We wait for
an explanation and if they are proven to be at fault, a penalty is given base on the gravity
of his/her mistake.
4. RESPONSIVENESS
ON THE AVERAGE TIME TO RESOLVE AN ISSUE:

CATEGORY

TIME FRAME FOR RESPONSE

With Employees

Within a day or two

With Clientele

Within a day or two

With Legal Cases

Not more than a year

ON SOCIAL ISSUES RECOGNIZED AS MAIN FOCUS:


A: DENR recognizes illegal logging as their main focus and global warming as
secondary.
ON ACTIONS UNDERATAKEN TO SOLVE /MITIGATE SOCIAL ISSUES:
A: National Greening Program, Barangay Forest Program, and BalikProbinsya Program;
all of which are centred on reforestation and giving the locals a temporary source of
income. They also have connections with other agencies to help with certain issues.
(Illegal Logging- Police)
ON RECURRING ISSUES:
A: There are always cases as such like yesterday, February 10, three illegal logging cases
has been turned over by the local police to their agency.
5. EQUITABLE AND INCLUSIVE

ON THE CONSIDERATION OF OPINIONS FROM STAFF FOR ACTIVITIES AND


PROGRAMS TO BE IMPLEMENTED:
A: Most of our programs came from the national department so the staff only adheres to
the higher authorities so no personal interest must be involved. However, on local issues,
it is based on the situation whether or not the insights of the staff are needed.
ON COMPLAINTS ABOUT INCLUSIVITY:
A: It rarely happens. All I have to say is that we have union of personnel.
ON FEELINGS OF BELONGINGNESS:
A: All of us have been working together for a long time. All I can is that we treat each
other like family.
6. EFFECTIVE AND EFFICIENT
ON PROGRAM/ ACTIVITY ASSESSMENT:
A: On every activity there is always an evaluation report afterwards.
ON STAFF PERFORMANCE:
A: Likewise, there is an evaluation made through a rating system conducted every six
months. (Civil Service)
RATINGS:
OUTSTANDING
VERY SATISFACTORY
SATISFACTORY
UNSATISFACTORY
POOR
One POOR rating- automatic removal
One UNSATISFACTORY rating- warning
Two UNSATISFACTORY rating- removal
OUTSTANDING rating- reward
7. PARTICIPATORY
ON SUGGESTIONS FROM CLIENTELE:
A: They take in suggestions from their clientele through a suggestion box and they also
see to it that these suggestions are taken into consideration.
A: They also see to it that the charter is followed in terms of the time allotment for each
service a clientele requires.
ON ACTIONS TAKEN FOR COMPLAINTS
A: They see to it that immediate action are taken for these complaints so that the next
time a clientele returns, they will become more satisfied with their service. This is
covered in the Anti- Red Tape Act.
ETHICAL PRINCIPLES AND THEORIES
CONCLUSION

Based from the first-hand information that have gathered during the conduct of our
interview with one of DENR-PENRO Albays top officials, we found out that:

The said corporations goals and strategy was compatible and was in congruence

with the expectations of the various interested parties.


There was an appropriate alignment of goals and an effective strategy
implementation which incorporates stakeholder value.
The organizations reporting systems also ensured transparency and
accountability through regular feedback on matters which affect the various
stakeholders. It was a good practice that they published information about the
publics views of the entity and information on service users views of the
suitability and quality of the services that the organization provides. It is very
crucial to include the diversity of the masses and of service users to give a
comprehensive and wide-ranging view of the general picture that has something
to do with how the corporation does its job.
There is a common view as to the ethics by which the entire organization
complies with. They also follow a certain rule of law that is impartial as to its
enforcement.
All interested parties are taken into account when deciding the goal and are given
appropriate weighting as to their personal point-of-views in order to reach a
consensus that arrives at the greatest good.
The organization was also responsive enough to the felt needs of its stakeholders
and the community as well.
They also see to it that every employee was effective and efficient enough by
monitoring their performances through a rating system that they patterned from
the Civil Service Commission.

Thus, from the aforementioned findings that were presented, we construed that DENR-PENRO
ALBAY manifests good governace practices.

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