RELEASE NOTES

INSTANT TRAVEL EXPERT V 2.2.5

This document lists the improvements and resolved support cases available in version 2.2.5 of Instant Travel Expert
for Sabre Red Workspace. The update has been made available on ZoomAndGos update server. For those Travel
Companies that have been configured for automatic updates this update will be applied the next time the agent
restarts their computer.
For other Travel Companies the installer can be downloaded from the following link and applied via your regular
methodologies. http://db2.zoomandgo.com/installers/ver.2.2.5_20131125/
To verify that that the software has been installed, launch the map and look for the version number, ver 2.2.5, on
the bottom left.

NEW FEATURES AND CAPABILITIES

The following new capabilities have been added to Instant Travel Expert
Title
Description

Application Note

Returns all rates when checking the detailed rates

When Sabre returns more than 60 rates when checking a hotels availability, it is
previously possible that Instant Travel Expert will not see rates above 50. This feature
now returns all the rates and displays them within the rates page of Instant Travel
Expert
Due to an internal issue with Sabre Web Services, it is possible that the return of the
rates can take 30 seconds or more. To that end, this capability is turned off by default.
Should you wish to turn it on please contact your support representative.

SUPPORT CASES
The following support cases have been addressed
Title
Description
Resolution
Cases

Title
Description
Resolution
Cases

Title
Description
Resolution
Cases

Title
Description
Resolution
Cases

Rates do not show on the rates page

When requesting the rates for a hotel on a given date the rates page will be displayed
but the rates will not return
The issue was a resulted from a communication time out between the browser,
gateway service and Sabre.
1100171, 1100172, 1100174, 1100176, 1100190, 1100192, 1100193, 1100195,
1100186, 1100166

Rates display in Sabre differed from Instant Travel Expert

On occasion it was possible that the rates seen on the blues screen differed from those
displayed in the rates page of Instant Travel Expert
The issue was resolved through web services API
1100169

Currency displayed differently in Sabre and Instant Travel Expert

It is possible for Hong Kong to display currency in Instant Travel Expert as Chinese Yuan
while Sabre correctly shows Hong Kong Dollars
The mapping of currency was adjusted to fix the issue
1100160

Message Instant Travel Expert by ZoomAndGo is now connected can interfere with
commands
When the Sabre Binary Token expires and is renewed, it was possible that this message
could be displayed and interrupt a command on the desktop
The message is only displayed at the initial connection and not renewal of the Sabre
Binary Token
1100149, 1100154

Title
Description
Resolution
Cases

Hotel in Sabre is shown as available and sold out in Instant Travel Expert
On occasion it was possible that Instant Travel Expert would show a hotel as sold out
when in fact it was available.
The sold out logic was adjusted to prevent this from happening
1100147, 1100185

Title
Description
Resolution
Cases

Client properties not populated for a PNR

When a specific traveler was selected the PNR contained an incorrect DK field.
The appropriate DK was assigned
1100187, 1100183

Title
Description

SI Field not populated in the booking page

When the SI field is listed in the PNR, it is possible that the SI field would not be
displayed in the booking page
The logic to parse the PNR was adjusted
1100157

Resolution
Cases

Title
Description
Resolution
Cases

Government Rates not shown

When the Government Rates were selected they were not being returned to Instant
Travel Expert properly
The software was adjusted to return Government Rates
1100155