Programme Exit Survey (PES)

Report
Diploma in Civil Engineering
DKA
December 2013 Session
Politeknik Kota Kinabalu (PKK)
Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NO
1
2
3

NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Zaidi Bin Zakaria
Aminuddin bin Ibrahim

POSITION
Director
Deputy Director (Academic)
Head of Department (JKA)

Research Fellow (Polytechnic)

NO
1
2
3
4
5
6

NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Mohd Mayuzie Yusof
Fadlilhisham B Ahmad

Research Fellow in Diploma in Civil Engineering

NO
1
2
3

NAME
Subir bin Musta (Head of Program)
Saiting Ahip Dionnysius
Renny Joseph

ABSTRACT
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PKK Program Exit Survey Report December 2013 Session (DKA)

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Civil Engineering (JKA), Politeknik Kota
Kinabalu (PKK). This PES was conducted on 85 final semester students, graduating from
Diploma in Civil Engineering (DKA). They were the third Cohort whose intake was in June
2011. The survey questionnaire had five main sections: respondents profile; assessment of
overall quality; assessment of skills and knowledge; assessment of Lecturers and Academic
Advisor; and assessment of academic resources and facilities. All the data were analysed
using the Statistical Product and Service Solutions (SPSS) software version IBM SPSS
Statistics 19.0. For the assessment of the overall quality, attribute for teaching and learning
experience was rated 98% with excellent, very good and good. Skills and knowledge
section was evaluated by relating the statements with nine items as stated in the Programme
Learning Outcomes (PLO). All the PLOs were marked at least good by 98% of the
students. Assessment on lecturers and academic advisor were rated 40.8% as excellent,
47.7% as very good and 9.2% as good. In terms of academic resources and facilities, the
access to Wi-Fi had the highest unsatisfactory concerned from the respondent whereby 8.2%
rated the item as weak and 21.2% as average.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities

1. INTRODUCTION

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PKK Program Exit Survey Report December 2013 Session (DKA)

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the
perspective of graduating students upon the completion of their diploma programme. This
report refers to an indirect measurement method by way of self-evaluation based on
individual perception for the assessment of PLO. PLOs are the specific statements of
graduates knowledge, skills and attitudes acquired at the end of the programme as evidence
for the programme objectives achievements. This PES was conducted to assess the graduate
students satisfaction and perceptions about various aspects of their academic experiences.
100% of the final semester students from the DKA programme had participated in the survey.
The main objectives of this PES are to:
1) Determine the students perception in their attainment on the overall quality of
learning and teaching in PKK;
2) Determine the students self-assessment of knowledge, skills and soft skills
achievement after going through the PLOs of the programme;
3) Evaluate the students opinion towards contributions of Lecturer and Academic
Advisor system implemented based on Outcome Based Education (OBE) approach;
4) Evaluate the students opinion towards academic resources and facilities provided in
PKK.
1.2 Programme Learning Outcomes (PLO)
OBE is an educational philosophy that believed that educational assessment should recognise
and reflect progress made by individual students. PLOs are statements that describe what
graduates are expected to know or be able to do on graduation. In the curriculum for DKA
programme it has been specified that there are nine (9) PLOs to be acquired by the graduates
upon graduation. The nine PLOs are as follows:
i.

Apply knowledge of mathematics, science and electronic fundamentals to well

defined civil engineering theories and procedures.

ii.

Use necessary skills and technique to conduct experiment and civil engineering
practices.

iii.

Communicate effectively both in written and spoken form with other colleagues and
community.

iv.

Provide effective solution to civil engineering problems.

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PKK Program Exit Survey Report December 2013 Session (DKA)

v.

Develop social responsibilities and humanistic values.

vi.

Recognise the need and to engage in, lifelong learning and professional development.

vii.

Apply entrepreneurship skill for career development.

viii.

Adhere to professional codes of ethics to adapt in working environment

ix.

Demonstrate effective leadership skills and team work responsibilities.

2. METHODOLOGY
This survey involved 85 DKA students from December 2013 semester. Students were asked
to fill up the PES questionnaires which were posted online and 100% of them responded.
The respondents were required to evaluate and rate themselves based on 5-Likert Scale
indicated below:
1 = Weak
2 = Average
3 = Good
4 = Very Good
5 = Excellent
Students satisfaction and acceptance level was determined from the scale. Excellent, Very
Good and Good indication rate shows the students are satisfied with the item. While Average
and Weak indication rate shows the item need some improvements and correction for the
program.
This online survey was conducted between Marchs until May 2014. The survey
questionnaires were divided into five sections as follows:
i.

Section A: General Information

ii.

Section B: Overall Quality of Teaching and Learning

iii.

Section C: Skills and Knowledge

iv.

Section D: Contributions of Lecturers and Academic Advisors

v.

Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
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PKK Program Exit Survey Report December 2013 Session (DKA)

towards academic resources, overall services and facilities in PKK. This assessment strategy
was aligned with the Curriculum Development Cycle - develop-implement-review as
required by the MQA in order to improve the quality of programme.

3. RESULTS
The response from the students were analysed based on the following four criteria:
i.

Students response towards the Overall Quality

ii.

Students response on Skills and Knowledge

iii.

Students ratings for Lecturer and Academic Advisor contributions

iv.

Students opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Table 1: Students Gender
GENDER

Qty
(%)

Male

Female

40
47.1

45
52.9

3.1.1 STUDENTS GENDER

Table 1 shows that 45 (53%) of the respondent were female and the other 40 (47%) were
male.
3.1.2 STUDENTS RACE
Table 2: Students Race
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PKK Program Exit Survey Report December 2013 Session (DKA)

Qty
(%)

Melayu

Cina

15
17.6

6
7.1

RACE
Bumiputer
India
a Sabah
0
51
0.0
60.0

Bumiputer
a Sarawak
1
1.2

Others
12
14.1

From (Table 2 ), Students Race, majority of the respondents were Bumiputera Sabah with 51
(60%) followed by Melayu 15 (17.6%). Meanwhile respondent from Others, Cina and
Bumiputera Sarawak show 12 (14.1%), 6 (7.1%) and 1(1.2%) respectively.

3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements were given and the results were as
follows:
a) What is your impression on the overall quality of curriculum; and teaching and learning
at PKK?
b) To what extent has the quality of teaching and learning in PKK improved since you
were here?
Table 3: Overall Quality rating
OVERALL QUALITY
Wea Averag Goo
k
e
d
What is your
impression on the
overall quality of
curriculum; and
teaching and
learning at PKK?
(%)
To what extent has
the quality of
teaching and
learning in PKK
improved since
you were here?
(%)

Very Good

Excellen
t

16

43

25

0.0

1.2

18.8

50.6

29.4

20

39

24

0.0

2.4

23.5

45.9

28.2

For statement (a) (Table 3), 16 of the respondents (19%) agreed and categorized as
good for the impression on the overall quality of curriculum and teaching and learning at
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PKK Program Exit Survey Report December 2013 Session (DKA)

PKK. The other 43 (51%) responded very good while 25 (29%) expressed as excellent.
1(1%) respondent rated for average and no respondent rated weak indication.
While for statement (b), 20 (24%) of the respondents agreed that item to what extent
has the quality of teaching and learning in Politeknik Kota Kinabalu improved since you
were here the scale given was good. The other 39 (46%) responded very good while 24
(28%) expressed excellent. There are only 2 (2%) respondent rated for average and no
respondent rated weak indication.
From the analysis on overall quality, 98% of DKA students were satisfied with the
overall quality for this programme during their study in PKK based on the experience with
the teaching and learning environment.

3.3 SECTION C: SKILLS AND KNOWLEDGE

In assessing the skills and knowledge of the students, the statements had been classified into
nine PLOs as follows:
3.3.1 PLO 1 (Knowledge)
For PLO 1 (Knowledge), four statements were given and the results were as follows:
a) I am able to apply knowledge of core discipline courses in my programme.
b) I am able to apply knowledge of specialized courses in my programme.
c) I am able to apply knowledge of elective courses in my programme.
d) I am able to understand the technological applications relevant to my programme of
study.
For statement (a) (Table 4), I am able to apply knowledge of core discipline courses in
my programme, 10 of the respondents (12%) agreed and categorized as good. There are 46
(54%) respondent rated very good while 26 (31%) express excellent. Only 3 (3%)
respondent rated for average and no respondent rated weak indication.
Meanwhile for statement (b) I am able to apply knowledge of specialized courses in
my programme, A total of 14 (16%) respondents rated good. The other 44 (52%)
respondent selected good while 26 (31%) responded excellent. Only 1 (1%) respondent
rated average and no respondent rated weak indication.
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PKK Program Exit Survey Report December 2013 Session (DKA)

Table 4: PLO 1 Knowledge rating

SKILLS AND KNOWLEDGE
PLO 1 (Knowledge)
Wea
Goo
Average
k
d
I am able to apply
knowledge of core
discipline courses in my
programme

Very Good

Excellent

10

46

26

0.0

3.5

11.8

54.1

30.6

14

44

26

0.0

1.2

16.5

51.8

30.6

14

45

24

0.0

2.4

16.5

52.9

28.2

I am able to understand
the technological
applications relevant to
my programme of study

14

41

27

(%)

1.2

2.4

16.5

48.2

31.8

(%)
I am able to apply
knowledge of
specialized courses in
my programme
(%)
I am able to apply
knowledge of elective
courses in my
programme
(%)

For the third statement (c) I am able to apply knowledge of elective courses in my
programme, a total number of 45 (53%) respondents rated very good and 24 (28%)
respondents express express while 14 (17%) rated as good.
Moving to the fourth statement (d) I am able to understand the technological
applications relevant to my programme of study, the highest score was for very good with
41 (48%) respondents while 27 (32%) respondents rated excellent and 14 (17%) responded
for good. Only 2 (2%) and 1 (1%) respondent rated for average and weak respectively.
From the analysis obtained we can conclude that, 97% of DKA students were satisfied
with the knowledge they gained and agreed that they had understood the relevancy of the
technological application during their studies in PKK.

3.3.2 PLO 2 (Technical & Practical Skills)

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PKK Program Exit Survey Report December 2013 Session (DKA)

For PLO 2 (Technical & Practical Skills), three statements were given and the results were as
follows:
a) I am able to apply information technology in my programme.
b) I am able to demonstrate my practical skills effectively.
c) I am able to use computing technology for applications in my programme.
Table 5: PLO 2 Technical & Practical Skills rating
SKILLS AND KNOWLEDGE
PLO 2 (Technical & Practical Skills)
Wea
Goo
Average
Very Good
k
d
I am able to apply
information technology
in my programme
(%)
I am able to
demonstrate my
practical skills
effectively
(%)
I am able to use
computing technology
for applications in my
programme
(%)

Excellent

10

51

21

0.0

3.5

11.8

60.0

24.7

11

44

28

0.0

2.4

12.9

51.8

32.9

18

35

30

0.0

2.4

21.2

41.2

35.3

For statement (a) (Table 5), I am able to apply information technology in my

programme 51 (60%) respondents rated very good. The other 10 (12%) responded good
while 21 (25%) expressed excellent. There are 3 (3%) respondents rated average and no
respondent rated for weak.
Moving to statement (b) I am able to demonstrate my practical skills effectively, the
highest rated is for very good indicator with 44 (52%) respondent while 11 (13%)
respondents rated

good and 28 (33%) responded excellent rating. Only 2 (2%)

responded for average and no respondent rated poor.

While for statement (c) I am able to use computing technology for applications in my
programme, the highest rated was for very good indicator with 35 (41%) respondents
followed by excellent indicator which scored 30 (35%). Meanwhile 18 (21%) respondents
rated good and only 2 (2%) responded weak rating.
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PKK Program Exit Survey Report December 2013 Session (DKA)

As a conclusion, average 97% of DKA students were satisfied and were able to make
use of technical & practical skills they gained during their studies in PKK.

3.3.3 PLO 3 (Communication Skills)

For PLO 3 (Communication Skills), three statements were provided and the results were as
follows:
a) I am able to communicate effectively orally/visually (informal / formal / conversational
/ presentation).
b) I am able to communicate effectively in writing (writing reports and expressing ideas
and opinions clearly and concisely).
c) I am able to use computing technology in communications.
Table 6: PLO 3 Communication Skills rating
SKILLS AND KNOWLEDGE
PLO 3 (Communication Skills)
Wea Averag Goo
Very Good
k
e
d

Excellen
t

I am able to
communicate effectively
orally/visually (informal /
formal / conversational /
presentation)

15

37

32

(%)

0.0

1.2

17.6

43.5

37.6

I am able to
communicate effectively
in writing (writing reports
and expressing ideas and
opinions clearly and
concisely)

16

45

21

(%)

0.0

3.5

18.8

52.9

24.7

I am able to use
computing technology in
communications

21

36

27

(%)

0.0

1.2

24.7

42.4

31.8

For statement (a) (Table 6), 32 (38%) respondents rated excellent for I am able to
communicate effectively orally/visually (informal / formal / conversational / presentation).
The other 37 (44%) responded very good while 15 (18%) responded good.
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PKK Program Exit Survey Report December 2013 Session (DKA)

Statement (b), shows that 45 (53%) respondents rated very good. The other rated
for excellent with 21 (25%) respondent and 16 (19%) for good respectively. In fact, all
the DKA students were getting familiar with reports writing since their first semester in PKK.
Further, for statement (c), 36 (42%) respondents rated very good. The other 27
(32%) responded excellent while 21 (25%) responded good. Only 1 (1%) respondent
rated average and no respondent rated for poor indication for all statements under PLO 3.
We can conclude that, 98% of DKA students were satisfied and were able to
communicate effectively after finish their studies in PKK.

3.3.4 PLO 4 (Critical Thinking & Problem Solving Skills)

For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the
results were as follows:
a) I am able to solve problems using methods, tools and skills related to my programme.
b) I am able to think critically and logically.
c) I am able to plan, organize and complete a task.
Table 7: PLO 4 Critical Thinking & Problem Solving Skills rating
SKILLS AND KNOWLEDGE
PLO 4 (Critical Thinking & Problem Solving Skills)
Wea
Goo
Average
Very Good
k
d
I am able to solve
problems using
methods, tools and
0
1
23
42
skills related to my
programme
(%)
0.0
1.2
27.1
49.4
I am able to think
0
2
18
36
critically and logically
(%)
0.0
2.4
21.2
42.4
I am able to plan,
organize and complete
0
1
20
38
a task
(%)
0.0
1.2
23.5
44.7

Excellent

19
22.4
29
34.1
26
30.6

Under PLO 4 (Table 7), Critical Thinking & Problem Solving Skills, for statement (a)
a majority of 42 (49%) respondents rated very good. The other 23 (27%) responded
good while 19 (22%) responded excellent rating.
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PKK Program Exit Survey Report December 2013 Session (DKA)

Moving to statement (b) I am able to think critically and logically, the highest rated
was for very good indicator with 36 (42%) respondents while 23 (27%) respondents rated
good followed by indicator for excellent with 19 (22%) and only 1(1%) responded rated
weak rating.
Finally for statement (c), a total of 38 (45%) respondents rated very good. The other
26 (31%) responded excellent while another 20 (24%) responded expressed good. There
is only 1(1%) respondent rated for average.
As a conclusion on this sections analysis, that is, 98% of DKA students were
equipped with critical thinking & problem solving skills which they gained during their
studies in PKK.

3.3.5 PLO 5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given as follows:
a) I am able to understand the role of my work in relation to social or cultural issues.
b) I am aware of the value of considering diversity and differences in cultures in my work.
c) I am aware of the impact of my work in a social context.
From the three statements given, the results were as follows:

Table 8: PLO 5 Social Skills and Responsibilities rating

SKILLS AND KNOWLEDGE
PLO 5 (Social Skills and Responsibilities)
Wea Average Goo
Very Good

Excellent
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PKK Program Exit Survey Report December 2013 Session (DKA)

I am able to
understand the role of
my work in relation to
social or cultural issues

15

45

24

(%)

0.0

1.2

17.6

52.9

28.2

I am aware of the value

of considering diversity
and differences in
cultures in my work

11

40

33

(%)

0.0

1.2

12.9

47.1

38.8

I am aware of the
impact of my work in a
social context

11

42

31

(%)

0.0

1.2

12.9

49.4

36.5

For PLO 5 Social Skills and Responsibilities rating, statement (a) I am able to
understand the role of my work in relation to social or cultural issues were rated by 24
(28.2%) respondents as Excellent. Statement (b) was answered by a total of 33 (38.8%)
rated as Excellent while statement (c) was by 31 (36.5%) rated as Excellent.
From Table 8, statement (a) I am able to understand the role of my work in relation to
social or cultural issues were rated by 45 (52.9%) respondents as very good. Statement (b)
was answered by a total of 40 (47.1%) rated as very good while statement (c) was by 42
(49.4%) rated as very good.
Statement (a) I am able to understand the role of my work in relation to social or
cultural issues was rated by 15 (17.6%) respondents as good. For statement (b) I am aware
of the value of considering diversity and differences in cultures in my work was 11 (12.9%)
rated as good while statement (c) is by 11 (12.9%) rated as good.
A total of 1 (1.2%) respondents rated as Average for all statement .No respondent
rated for weak indication for all statements under PLO 5.
Thus under PLO 5 we can conclude that, 98.8% of DKA students were aware of their
responsibilities in social context and able to associate with community effectively which they
gain during their studies in PKK.

3.3.6 PLO 6 (Continuous Learning & Information Management Skills)

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PKK Program Exit Survey Report December 2013 Session (DKA)

For PLO 6 (Continuous Learning & Information Management Skills), four statements were
provided as follows:
a) I am able to continuously learn new skills and knowledge.
b) I am able to engage in continuous learning beyond the classroom.
c) I am able to learn and apply new concepts.
d) I am able to use information resources (databases, libraries, internet etc).
Table 9: PLO 6 Continuous Learning & Information Management Skills rating
SKILLS AND KNOWLEDGE
PLO 6 (Continuous Learning & Information Management Skills)
Wea
Goo
Average
Very Good Excellent
k
d
I am able to
continuously learn new
0
2
3
36
44
skills and knowledge
(%)
I am able to engage in
continuous learning
beyond the classroom
(%)
I am able to learn and
apply new concepts
(%)
I am able to use
information resources
(databases, libraries,
internet etc)
(%)

0.0

2.4

3.5

42.4

51.8

41

36

0.0

2.4

7.1

48.2

42.4

13

41

29

0.0

2.4

15.3

48.2

34.1

12

44

26

0.0

3.5

14.1

51.8

30.6

For PLO 6 assessments, statement (a) (Table 9), I am able to continuously learn new
skills and knowledge 44 (51.8%) respondents rated Excellent. A total of 36 (42.4%)
responded Very Good while 3 (3.5%) responded Good. 2 (2.4%) responded for
Average for this statement.
Moving to statement (b), the highest rated was for very good indicator with 41
(48.2%) respondents while 36 (42.4%) respondents rated excellent, 6 (7.1%) rated good
and 2 (2.4%) responded average rating.
For statement (c) 29 (34.1%) respondents rated excellent for I am able to learn and
apply new concepts. The other 41 (48.2%) responded very good while 13 (15.3%)
responded good and lastly 2 (2.4%) responded average.
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PKK Program Exit Survey Report December 2013 Session (DKA)

Finally for statement (d) I am able to use information resources (databases, libraries,
internet etc), 26 (30.6%) respondents rated excellent. Majority of 44 (51.8%) responded
very good while 12 (14.1%) responded good. The other 3 (3.5%) responded average.
No respondent rated for weak indication for all statements under PLO 6.
So under PLO 6 we can summarize that, 97.5% of DKA students were able to learn
new skills and knowledge and able to use information resources effectively after their study
in PKK.

3.3.7 PLO 7 (Management & Entrepreneurial Skills)

For PLO 7 (Management & Entrepreneurial Skills), two statements were provided as follows:
a) I am able to build/develop my career upon completion of my studies.
b) I am able to develop time management skills.
Table 10: PLO 7 Management & Entrepreneurial Skills rating
SKILLS AND KNOWLEDGE
PLO 7 (Management & Entrepreneurial Skills)
Wea
Goo
Average
Very Good
k
d
I am able to
build/develop my career
upon completion of my
studies
(%)
I am able to develop
time management skills
(%)

Excellent

15

36

33

0.0

1.2

17.6

42.4

38.8

12

45

27

0.0

1.2

14.1

52.9

31.8

Table 10 shows the rating result for PLO 7. For statement (a) I am able to
build/develop my career upon completion of my studies. 33 (38.8%) respondents rated it as
excellent. 36 (42.4%) of them responded very good while 15 (17.6%) responded good
and the rest 1 (1.2%) responded average.
As for statement (b), the highest rating is for very good indicator with 45 (52.9%)
respondents while 27 (31.8%) respondents rated excellent and 12 (14.1%) others responded
good rating. 1 (1.2%) respondents rated average and no respondent rated for weak
indication for all statements under PLO 7.

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PKK Program Exit Survey Report December 2013 Session (DKA)

We can conclude that, 98.8% of the respondents feel satisfied and believed that their
management & entrepreneurial skills were developed in PKK.

3.3.8 PLO 8 (Professionalism, Ethics & Moral)

For PLO 8 (Professionalism, Ethics & Moral), two statements were provided as follows:
a) I am able to understand the professional and ethical responsibilities related to my work.
b) I am aware of the importance of safety issues related to my work.
Table 11: PLO 8 Professionalism, Ethics & Moral rating
SKILLS AND KNOWLEDGE
PLO 8 (Professionalism, Ethics & Moral)
Wea
Averag
Goo
Very Good
k
e
d
I am able to understand
the professional and
ethical responsibilities
related to my work
(%)
I am aware of the
importance of safety
issues related to my
work
(%)

Excellent

13

38

33

0.0

1.2

15.3

44.7

38.8

38

40

0.0

2.4

5.9

44.7

47.1

Under PLO 8, for excellent rating (Table 11), statement (a) I am able to understand
the professional and ethical responsibilities related to my work rated by 33 (38.8%)
respondents while statement (b) I am aware of the importance of safety issues related to my
work. rated by a number of 40 (47.1%) respondents.
While for very good rating, statement (a) was rated by 38 (44.7%) respondents for
both statements. For good rating, statement (a) was rated by 13 (15.3%) respondents and 5
(5.9%) responded for statement (b).
Finally for average rating, total of 1 (1.2%) rated for statement (a) while 2 (2.4%)
rated for statement (b). No respondent rated for weak indication for all statements under
PLO 8.
So we can conclude that, 98.2% of DKA students understood the professional and
ethical responsibilities and were aware of the importance of safety issues related to their work
during their studies in PKK.
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PKK Program Exit Survey Report December 2013 Session (DKA)

3.3.9 PLO 9 (Leadership & Teamwork Skills)

For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were provided
as follows:
a) I am able to work with individuals from different backgrounds.
b) I am able to work successfully as a member of a team.
c) I am able to work successfully as a leader of a team.
d) I am able to function in multidisciplinary teams.
Table 12: PLO 9 Leadership & Teamwork Skills rating
SKILLS AND KNOWLEDGE
PLO 9 (Leadership & Teamwork Skills)
Wea Averag Goo
Very Good
k
e
d
I am able to work with
individuals from different
0
2
10
34
backgrounds
(%)
I am able to work
successfully as a
member of a team
(%)
I am able to work
successfully as a leader
of a team
(%)
I am able to function in
multidisciplinary teams
(%)

Excellen
t
39

0.0

2.4

11.8

40.0

45.9

12

36

35

0.0

2.4

14.1

42.4

41.2

24

33

25

0.0

3.5

28.2

38.8

29.4

18

36

29

0.0

2.4

21.2

42.4

34.1

For excellent rating (Table 12), statement (a) I am able to work with individuals
from different backgrounds rated by 39 (45.9%) respondents while statement (b) was rated by
a number of 35 (41.2%) respondents, statement (c) I am able to work successfully as a leader
of a team by 25(29.4%) respondents and statement (d) I am able to function in
multidisciplinary teams rated by 29 (34.1%) respondents.
On the other hand, statement (a) was rated by 34 (40%) as very good, statement (b)
was 36 (42.4%), statement (c) received 33 (38.8%) and statement (d) was 36 (42.4%)
respondents.
18
PKK Program Exit Survey Report December 2013 Session (DKA)

Next for good rating, 10 (11.8%) rated for statement (a), 12 (14.1%) rated for
statement (b), statement (c) by 24(28.2%) while statement (d) rated by 18 (21.2%)
respondents.
There was 2 (2.4%) respondent who rated for average for statement (a), statement
(b) and statement (d), while 3 (3.5%) respondents rated for statement (c). No respondent rated
for weak indication for all statements under PLO 9.
So under PLO 9 we can summarize that, 97.5% of DKA students were able to work in
a team successfully and capable of being a leader after finishing their studies in PKK.

3.4 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are
summarized below. Graduates were asked to offer insights of encouragement given into the
programme delivery process. Six attributes of encouragement were offered and they are given
as follows:
To what extent did your lecturer/academic advisor encourage you to:
a) Set high expectations for learning?
b) Be an actively involved learner?
c) Show concern for student learning?
d) Provide feedback frequently and promptly?
e) Effectively communicate critical concepts and ideas?
f) Incorporate teamwork as part of the learning process?

Table 13: Contributions of Lecturers and Academic Advisors rating

CONTRIBUTIONS
Contributions of Lecturers and Academic Advisors

19
PKK Program Exit Survey Report December 2013 Session (DKA)

To what extent did your

lecturer/academic advisor
encourage you to:
Set high expectations for
learning?
(%)
Be an actively involved
learner?
(%)
Show concern for student
learning?
(%)
Provide feedback
frequently and promptly?
(%)
Show concern for student
learning?
(%)
Provide feedback
frequently and promptly?
(%)

Wea
k

Averag
e

Goo
d

Very Good

Excellen
t

39

36

0.0

2.4

9.4

45.9

42.4

42

32

0.0

2.4

10.6

49.4

37.6

40

35

0.0

2.4

9.4

47.1

41.2

10

40

33

0.0

2.4

11.8

47.1

38.8

10

41

32

0.0

2.4

11.8

48.2

37.6

41

40

0.0

2.4

2.4

48.2

47.1

From Table 13 for the attribute of statement (a), 36 (42.4%) of the respondents said
that it was an excellent while 39 (45.9%) disclosed that it was very good. 8 (9.4%)
respondent rated good and 2(2.4%) rated average and no respondent rated poor.
For statement (b), 32 (37.6%) respondents rated it as an excellent. While 42
(49.4%) rated that it was very good and 9 (10.6%) rated it as good. There is 2 (2.4%)
respondent claim average. For statement (c), 35 (41.2%) of the respondents rated as
excellent and 40(47.1%) respondents rated that it was very good and rest 10 (11.8%)
respondents rated it as good while 2(2.4%) respondent rated average. For statement (d),
35(38.8%) of the respondents rated the feedback as excellent, while 40 (47.1%) stated that
it was very good, 10 (11.8%) rated as good and 2(2.4%) rated average. For statement
(e), 32 (37.6%) of the respondents rated it as an excellent while 41 (48.2%) rated it as very
good and 10 (11.8%) rated it as good. 2(2.4%) respondent rated average.
Finally for statement (f) 40 (47.1%) of the respondents rated it as an excellent and
41(48.2%) Very good, respectively, 2 (2.4%) rated as good and average. No respondent
rated for weak indication for all six statements under this section. So 97.6% of DKA
students were satisfied with the contributions of lecturers and academic advisors during their
studies in PKK.

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PKK Program Exit Survey Report December 2013 Session (DKA)

3.5 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of
educational hardware. The teaching and learning process would be greatly enhanced provided
that there were sufficient resources/facilities for students to thrive academically. Table 4
shows the percentage of respondents ratings towards the sufficiency of resources/facilities at
the PKK. Eleven statements of resources/facilities were given as follows:
To what extent did Politeknik Kota Kinabalu provide you with the following
resources/facilities?
a) Operation hours of the library
b) Access to databases and collections both physically and online in the library
c) Easy and responsive services of the HEP staff
d) Easy and responsive services of the counselling staff
e) Easy and responsive services of the library staff
f) Easy and responsive services of the administration staff
g) Access to Wi-Fi internet
h) Quality of computer labs
i) Quality of laboratories / workshops / kitchens
j) Quality of classrooms
k) Quality of sports and recreational facilities

Table 14: Academic Resources/Facilities rating

ACADEMIC RESOURCES/FACILITIES

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PKK Program Exit Survey Report December 2013 Session (DKA)

To what extent did Politeknik

Kota Kinabalu provide you
with the following
resources/facilities?
Operation hours of the
library
(%)
Access to databases and
collections both physically
and online in the library
(%)
Easy and responsive
services of the HEP staff
(%)
Easy and responsive
services of the counselling
staff
(%)
Easy and responsive
services of the library staff
(%)
Easy and responsive
services of the
administration staff
(%)
Access to Wi-Fi internet
(%)
Quality of computer labs
(%)
Quality of laboratories /
workshops / kitchens
(%)
Quality of classrooms
(%)
Quality of sports and
recreational facilities
(%)

Weak

Average

Good

Very Good

Excellent

23

35

26

0.0

1.2

27.1

41.2

30.6

32

34

16

2.4

1.2

37.6

40.0

18.8

22

42

19

1.2

1.2

25.9

49.4

22.4

26

35

24

0.0

0.0

30.6

41.2

28.2

22

43

18

0.0

2.4

25.9

50.6

21.2

30

36

18

1.2
7
8.2
0
0.0

0.0
18
21.2
7
8.2

35.3
28
32.9
41
48.2

42.4
26
30.6
27
31.8

21.2
6
7.1
10
11.8

30

38

13

0.0
1
1.2

4.7
6
7.1

35.3
42
49.4

44.7
25
29.4

15.3
11
12.9

37

28

15

2.4

3.5

43.5

32.9

17.6

From Table 14 for the statement (a), 26 (30.6%) of the respondents said that the
operation hours of the library was excellent and 35(41.2%) respondent claimed very
good rating. 23(27.1%) respondent rated good and next only 1 (1.2%) respondents rated
average. No respondent rated for weak indication.

22
PKK Program Exit Survey Report December 2013 Session (DKA)

For statement (b) 16(18.8%) of the respondents rated it as excellent for the library
collection, while 34 (40.0%) stated that it was very good and 32 (37.6%) rated as good.
1(1.2%) rated for average and 2(2.4%) respondent rated for weak.
Statement (c), 19 (22.4%) of the respondents rated the services of the HEP staff
excellent and 42 (49.4%) stated that it was very good and 22 (25.9%) as good. 1
(1.2%) rated as marginal and weak.
Moving to statement (d), 24 (28.2%) of the respondents rated the counselling services
as excellent. While 35 (41.2%) rated that it was very good and 26 (30.6%) rated as
good. No respondent rated for average and weak indication.
Next for statement (e), 18 (21.2%) of the respondents rated the services of the library
staff as excellent and 43 (50.6%) of respondent rated very good. 22(25.9%) respondent
rated as good and 2(2.4%) respondent rated average. No respondent rated for weak
indication.
For statement (f), 18 (21.2%) of the respondents rated the services of the
administration staff as excellent on the other hand 36 (42.4%) rated it as very good. 30
(35.3%) rated it as good and 1 (2.0%) rated it as weak and no respondent rated average
indication.
Statement (g), 7 (8.2%) respondents rated it as weak for the Wi-Fi internet services
in PKK. While 18 (21.2%) rated that it was average and 28 (32.9%) rated as good, and
26 (30.6%) respondent rated very good respectively and only 6 (7.1%) respondent says
excellent.
Next for statement (h), a total of 10(11.8%) respondents rated excellent on the
quality of computer labs. While 27 (31.8%) rated it as very good and 41 (48.2%) rated it as
good. 7 (8.2%) rated for average and no respondent rated weak indication.
For statement (i) 13(15.3%) of the respondents rated the quality of laboratories /
workshops / kitchens as excellent and 38 (44.7%) as very good and 30 (35.3%) rated as
good. On the other hand for average was 4 (4.7%) respondent. No rated for weak.
Moving to statement (j), most of the respondents rated the quality of classrooms as
good which is 42 (49.4%). While 11 (12.9%) rated it as excellent and 25 (29.4%) rated as
very good. 6 (7.1%) respondent rated average and there was 1 (1.2%) respondent rated
weak.
Finally for statement (k), 15 (17.6%) respondents rated the quality of sports and
recreational facilities in PKK as excellent and 28 (32.9%) rated it as very good. 37

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PKK Program Exit Survey Report December 2013 Session (DKA)

(43.5%) rated for good and 3 (3.5%) rated for average. Only 2 (2.4%) respondents rated
for weak.
Concluding this sections analysis, 93.8% of DKA students were satisfied with the
academic resources/facilities provided during their study in PKK.

4. CONCLUSION
The results of the survey indicated high considerable for Overall Quality of teaching and
learning since 98% students rated as excellent, very good and good measures of
achievement for all the statements. Thus students were satisfied with the overall quality of
teaching and learning in PKK.
Over 97% of graduates agreed that they had achieved the PLOs of the programme.
The data showed majority of students responded excellent, very good and good scale in
this Skills and Knowledge assessment. The rest of the graduates perceived and rated at least
average scale for all PLOs (soft-skills and knowledge-skills) acquired by the graduates.
Evaluation of the graduates opinions towards contributions of lecturers and academic
advisors system implemented also showed that graduates were satisfied with the lecturers.
Result showed that 98% of graduates rated excellent, very good and good scale. This
also supports the implementation of OBE in PKK which emphasized for student-centred
learning.
Finally 94.7% graduates were satisfied with the academic resources and facilities
provided. The most significant item that graduates were not satisfied with was the Wi-Fi
internet access in PKK where 29.4% of them rated for average and weak. Insufficient
Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.
This exit survey was found to be an essential tool to help identify the areas needs to
be improved in the quality of education as a whole in PKK especially for Diploma in Civil
Engineering (DKA).

5. SUGGESTED IMPROVEMENTS FROM STUDENTS

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PKK Program Exit Survey Report December 2013 Session (DKA)

1. Penggunaan wifi sangat penting untuk membuat kerja kursus atau kerja-kerja yang
lainoleh itu saya mencadangkan perbaiki capaian wifi kepada semua pelajar di
seluruh kawasan Politeknik Kota Kinabalu.
2. Ok.
3. Lebihkan kemudahan sukan dan internet bagi keselesaan dan kemudahan kesukanan
pelajar.
4. Baik.
5. Bilik kuliah perlu diperbaiki.
i.

Dari segi kemudahan pelajar..

ii.

Keselamatan

iii.

Keselesaan

6. Masalah dari segi system peperiksaan yang selalunya bermasalahkesilapan

keputusan peperiksaan..menyebabkan plajr yg sptutnya lulus jd gagal..
7. Teruskan perbaiki setiap kekurangan dan kelemahan ikut kemampuan
8. PENAMBAHBAIKAN

KHUSUSNYA

BILIK

KULIAH

SUPAYA

IANYA

KELIHATAN LEBIH CERIA DAN SESUAI DENGAN TARAF DIPLOMA DI

POLITEKNIK.
9. Memperbaiki / menggantikan kemudahan seperti kerusi dan meja di dalam bilik
kuliah dengan yang lebih selesa dan mencukupi supaya pelajar dapat belajar dengan
lebih selesa.
10. Sistem pembelajaran harus di perkukuhkan.
11. JIKA PELAJAR INGIN BERMAIN FUTSAL,BOLA SEPAK, HOKI PASTIKAN
PERALATAN YANG MEREKA INGINKAN DI BAGI PINJAM DAN MEMBERI
KEPERCAYAAN KEPADA MEREKA KERANA TANPA ADANYA AKTIVITI
SEHARIAN PELAJAR AKAN MERASA BOSAN DAN AKAN MENGHABISKAN
MASA SEHARIAN DENGAN LAPTOP ATAU TIDUR..
12. Sistem pembelajaran bagi pelajar harus di pertingkatkan.
13. Meningkatkan mutu alat bantuan pembelajaran.
14. Memperbaiki peralatan-peralatan di bengkel bagi pelajar kejuruteraan supaya lebih
mengetahui pengendalian sesuatu alat dengan lebih baik serta akan lebih bersedia di
alam pekerjaan nanti.

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PKK Program Exit Survey Report December 2013 Session (DKA)

15. Tenaga pengajar perlu menghabiskan silibus pembelajaran supaya pelajar bukan
sekadar lulus peperiksaan tetapi dapat mengaplikasikan pengetahuan tersebut di
dalam pekerjaan nanti.
16. Semua pelajar program diploma disarankan menjalani latihan industri pada semester 6
supaya dapat mengaplikasikan segala pengetahuan yang dipelajari semasa berada di
politeknik.
17. SETIAP JABATAN KALAU BOLEH MEMPUNYAI BILIK KULIAH YANG
MENCUKUPI.
18. Kuatkan lagi wifi
19. Cara pembelajarn yg Mahu sama smua bagi setiap pnsyarah.. saya Harap ble d tambh
baik dri segi itu..
20. Menambah baik keselesaan bilik kuliah dan apa yang kurang
21. Pada pendapat saya, pencarian maklumat dan data di perpustakaan harus lebih
diperbaiki untuk memudahkan pelajar mendapatkan maklumat dan data yang
dikehendaki dengan lebih cepat.
22. BILIK KULIAH MEMERLUKAN KERUSI YANG TIDAK ROSAK DAN MEJA
AGAR PELAJAR SENANG MELAKUKAN TUGASAN
23. keep it up
24. PERBAIKI

KEMUDAHAN

INTERNET

YANG

DISEDIAKAN

DI

PERPUSTAKAAN DAN STUDENT PLAZA UNTUK TUJUAN KEMUDAHAN

KEPADA PELAJAR. TERIMA KASIH. :)
25. PERBAIKI

KEADAAN

KEKURANGAN

KELAS.KERANAA KURANG

MEJA

DAN

KERUSI

SELESA AKIBAT

TERUTAMA

DI

JABATAN

KEJURUTERAAN AWAM.
26. NEED TO IMPROVE ON CLASSROOM QUALITIES AND STRENGTHEN WIFI
AREA COVERAGE. ALSO, MINIMISE THE PRISE ON FOOD ESPECIALLY
KOPERASI POLITEKNIK KOTA KINABALU. THANK YOU
27. Perlu tempat belajar yang selesa
28. I suggest that all of the student should be assigned for Physical Education class ,
where they get to exercise and have a healthier body. Honestly, when I was at PKK,
almost all the time at night is free for me. therefore, why don't you organize an
exercising activity at night? ^^
29. Selamat Maju Jaya Politeknik Kota Kinabalu

26
PKK Program Exit Survey Report December 2013 Session (DKA)

30. saya harap pengurusan hal ehwal pelajar dan juga unit latihan industri dapat
dipertingkatkan lagi dari segi komunikasi melalui faks dan juga email. selain itu,
persekitaran bilik kuliah juga haruslah ada penambahbaikkan agar sesi pembelajaran
dalam keadaan selesa dan ini akan meningkatkan lagi kualiti pengajaran dan
pembelajaran di dalam bilik kuliah.
31. berharap pihak PKK sentiasa mengemas kini sistem PNP dengan lebih baik dan
berkesan untuk sesi yang seterusnya.
32. Semoga menjadi institusi yang terbaik sepanjang masa.
33. Provide a more facilities.
34. TUKAR MEJA DAN KERUSI DI KELAS. TIDAK SELESA UNTUK KEGUNAAN
PELAJAR. TERIMA KASIH.
35. Di harap Politeknik dapat melahirkan ramai graduan peneraju masa depan negara :)
36. Segala kemudahan haruslah dipertingkatkan lagi.
37. HIDUP POLITEKNIK KOTA KINABALU
38. Perlu kerap pembelajaran di luar bilik kuliah supaya pelajar dapat memahami bukan
sahaja dari segi teori tapi secara langsung dari segi praktikal. sesuai dengan nama
politeknik iaitu teknikal.
39. Diharapkan wifi disediakan di kawasan yang kerap pelajar berkunjung untuk
membuat kerja.. tempat untuk pelajar boleh kerja lebih masa pada waktu malam.
40. SAYA MENCADANGKAN AGAR PIHAK POLITEKNIK KOTA KINABALU
LEBIH PRIHATIN TERHADAP KESELESAAN TEMPAT PEMBELAJARAN.
41. Penambaikan terhadap proses pembelajaran yang lebih berkesan dan penambaikan
terhadap kelengkapan pemelajaran yang lebih baik pada masa akan datang

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PKK Program Exit Survey Report December 2013 Session (DKA)

REFERENCES
[1] Sani, M.S.M. (2009) Exit Surveys Assessment of Bachelor Mechanical Engineering
Programs at Universiti Malaysia Pahang. Proceedings of MUCEET 2009.
[2] Mohamed, A. (2012) Graduate Students Perspectives on Study Environment Based on
Exit Survey. Asian Social Science Vol. 8(16), 200-208.
[3] Zainulabidin, M.H. (2012) Indirect Program Learning Outcomes (PLO) Attainment for
the Bachelor of Mechanical Engineering with Honours (BDD) Degree Program.
FKMP OBE Committee Report 2012.
[4] COPPA. (2008) Code of Practice for Programme Accreditation. Malaysian Qualification
Agency.
[5] Adler, K. (2012) School Exit Surveys What you should know before you start. Michigan
State University.
[6] UNLV. (2011) Graduating Senior Exit Survey Report. University of Nevada Las Vegas
Office of Academic Assessment.
[7] Quality Support Unit. (2011) Exit Survey 2010. University of Limerick.

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PKK Program Exit Survey Report December 2013 Session (DKA)