CORPORATE

SAFETY
COMFORT
FLIGHT
RELIABLITY
ATTENDANT ISSN 1932-4464
NEWS E-LETTER

Our mission is to inform our loyal readers on today‟s issues that shape the corporate
VOLUME 3, ISSUE 2
flight attendant. Customer satisfaction is our focus in our ongoing quest to exceed
the goals for market, professional and personal growth. Each electronic publication
APRIL 2008
is free to corporate flight attendants and aviation personnel throughout the world.

NBAA 13 Annual
Do you know Kosher? Food that conforms to strict Jewish biblical laws Flight Attendant
pertaining not only to the type of food that may be
Daniel C. Slapo eaten, but to the kinds of food that can be combined Info: Click Here!
at one meal (for example, meat and dairy products
may not be mixed or eaten during the same meal).
In order to meet kosher standards and receive the kosher seal, food must be prepared under a I NSIDE THIS
rabbi's supervision. Present the seal, that is on the wrapped food, to the passenger for their
approval. ISSUE :
In addition to the kinds of animals considered kosher, the laws also decree that animals be fed
organically grown food and killed in the most humane manner possible. The word "kosher" is
a derivation of the Hebrew kasher, meaning "proper" or "pure." Because kosher foods bear an Kosher
inherent hallmark of wholesomeness and quality, they are rapidly becoming popular with a How well are you
new market of health-conscious consumers. Kosher foods can be purchased in most
supermarkets throughout the United States according to Food Lover‟s Companion Book. ready?
Now that we have given some definition to what Kosher food is, we are going to break down
the different type of food groups to help you to better understand what is kosher and what is
not.
Editorial
Fruits and Vegetables – All fruits and vegetables in their natural state are kosher. Page 2
(Exception: Some products that drive from grapes cannot be used as there are laws against
using products of idolatry. For example: Wine was commonly used in the rituals of all ancient
religions, and wine was routinely sanctified for pagan purposes while it was being processed.
For this reason, use of wines and other grape products made by non-Jews was prohibited.
((Whole grapes are not a problem, nor are whole grapes in fruit cocktail)).
Fish – Kosher fish must have both scales and fins like cod, trout, salmon and halibut. Safety Alert for
Obviously, crustaceans (such as lobster) and other shellfish (such as clams) are not Kosher Operator
because they lack scales. Some fish, like the shark and sturgeon, do not meet Kosher Page 3
requirements due to the structure of their scales or type of skin. (Note: Kosher fish are also
neutral and can be served with either dairy or meat).
Meats – KOSHER MEAT must come from animals that have split hooves and chew their
cud. Because of this requirement, cattle and sheep are the primary livestock used for kosher
processing. Some other acceptable animals are buffalo, cattle, deer, goat, moose, and sheep. Accomplished
Hogs are not used because they are not cud chewing animals.
people skills
Birds / Fowl – There are no signs that designate kosher from non-kosher fowl. The Torah
lists 24 types of non-kosher fowl; all the others are presumed kosher. Most domestic birds/
Page 4
fowl are kosher, including chicken, turkey, duck, and geese. Domesticated pigeons, doves,
and song birds are also permitted. Wild birds and birds of prey are forbidden such as
Pheasant, Peacock, Guinea hen, Partridge, Swan and certain species of wild ducks, geese,
Blog-
pigeons, or doves. TOWER OF BABEL
Note: Eggs of non-kosher fowl may not be eaten (Eggs found to have a single spot of blood Page 10
in it renders it non-kosher)
(Continued on page 6)

1 Corporate Flight Attendant News E-Letter Volume 3 Issue 2

From the Editor
This year I am one of the lucky few to help decide the fate of about 45 people to be
awarded NBAA Flight Attendant Scholarships. I would like to commend the
scholarship committee for their work on making this process as simple as possible.
The committee has spent many of hours insuring a fair and just system.
While I am not able to receive a scholarship this year, I wanted to share my essay
with you.
The question I answered was – What makes you a “Professional” business aviation
flight attendant/flight technician? This is my answer:
Over the years my definition has varied but it boils down to just a few things:
Appearance, Training and involvement. While others traits can be added these
three are required to be a professional.
When you talk about Appearance you are talking about how you present your-
self to your work environment either in speaking as well as clothing. In training,
you are going to some type of school once a year either it will be safety or some
other continued education. And for involvement, you are working with the
community by doing some volunteer work or mentoring someone within the
community.
In addition to the scholarships, I would like to remind you to visit our web site
www.CorporateFAInsider.com often. We will offer a “Members ONLY” section
soon, plus we have been putting up one article on the month when the newsletter is
not published. Last month was an article about “Cell Phone Etiquette” written by
Kathy Cummins
Fly Safe,
Daniel C. Slapo
Editor

Corporate Flight Attendant Training by Susan C. Friedenberg

June 22nd - 25th, 2008 –- Tucson, AZ.
Space is limited to maximize the student's learning experience.
One must be prepared and have a thorough understanding of what this
industry is all about. You must understand the job / role of being a
business aviation flight attendant. It is for this reason that we are
conducting our four day training class the Sunday prior to the NBAA Flight Attendant conference which is held
on June 27 and 28. You will now have the opportunity to attend our “Corporate Flight Attendant Training”
program right before the conference and attend it as an empowered and educated possible flight attendant
candidate!
If you have recently completed "corporate specific" emergency training, this is an opportunity for you to attend
our training and get the rest of the education that will facilitate you in your goal of getting a full time or contract
position and empower you to do everything right on that first trip assignment!
Attend This Training & Network As An Educated / Empowered Candidate for Employment!
At Corporate Flight Attendant Training our three favorite quotes are:
"You don't know what you don't know."
"You simply do not get a second chance to make a great first impression."
"You are a paid guest on the aircraft."
For all our training class dates in 2008, please visit our Web site: www.CorporateFlightAttendantTraining.com
©1999-2008
Or contact: Susan C. Friedenberg
Telephone: 215.625.4811 Fax: 215.413.9013
E-Mail: scffatraining@aol.com
2 Corporate Flight Attendant News E-Letter Volume 3 Issue 2
3 Corporate Flight Attendant News E-Letter Volume 3 Issue 2
 Accomplished people skills are required
to be a successful leader
By Shari L. Frisinger
Early in life we are taught to “play nice” and “follow the Golden
Rule.” As we grow up and enter the business world, we find out
that there are different ways to “play nice.” Others‟ (or our own)
behaviors can lead to frustration and general misunderstandings
of situations. None of this is productive in the work place. In
fact, it can lead to poor morale, a substantial loss of productivity,
and counterproductive employee turnover.
Those who have learned to minimize these problems are referred
to as having good “people skills.” Others may do very well
technically, but they are not always the best at team play and
often not good at managing.
There are four fundamental approaches to good communication
that meld into four merged techniques, which layer into eight
blended methods. Each method has separate yet predictable
actions; all are instrumental in understanding how we relate to
other individuals and teams. Once you have learned to recognize
certain behaviors for what they are, you can improve your
communication channels with co-workers and achieve the results
you desire.
Do you have, for example, a person who is very task-oriented,
direct and a high achiever? How well does that person get along
with enthusiastic idea people? How about with someone who is
not very forceful, needs consensus, and avoids risks? Or, do you
have someone who is detail-oriented and prides him/herself on
accuracy and analytical problem solving skills?
Each of these people is a very necessary ingredient to an
outstanding team. Getting each of them to recognize everyone‟s
strengths and accept and appreciate the differences can be a
difficult task. This diversity in each of us can be better under-
stood and managed, producing positive outcomes.
In this four-part article series, we will look at different parts
of Behavioral and Commutative traits as they relate to human
action and reaction in the work place. This first article is about
speaking and how the human factor can make or break any
speaking engagement in both professional and private
environments.
Part 1 of this series is located on Page 8
Aviation Management Problem Solving
Workshop DVD Available
Two weeks ago in Dallas, TX, NATA held its first ever
Aviation Management Problem Solving Workshop. The work-
shop gave participants a chance to interact with an expert panel
consisting of Julie Rodwell of Washington State DOT, Mark
Macha of Universal Weather & Aviation, George Lehmann of
Horizon Business Concepts, David Vernon of NATA and Adam
Coulby of NATA on a number of issues regarding the use of
technology to manage today‟s aviation businesses.
Due to overwhelming member interest, NATA has decided, for
the first time ever, to make a seminar available on DVD. Now
until the end of April, you can purchase a DVD copy of the
2008 Aviation Management Problem Solving Workshop for
only $98.00. In addition to the two-hour long DVD, you will
receive a copy of the workshop manual at no extra charge.
The following topics below have been indexed on the DVD so
you can easily navigate to the ones of most interest to you.
 New trends as they affect aviation managers
 Importance of e-business
 Frustration with having to use multiple software packages
 Evolving use of ultra-portable wireless devices on the ramp
 How is rapid change transforming general aviation
management
 Integrating business software management products fully
with the internet
 Security concerns of data both internally and externally over
the internet
 Pitfalls of managing multiple services and locations
 Maintaining current accurate information
 Staying profitable – the whole picture
If you are interested in purchasing a copy of the AMPSW DVD,
please go to http://www.nata.aero/AMPSW/OrderForm.html to
download the order form or click here and select “Send” to have
an order form emailed to you. You will
receive an immediate response if you do not
make any changes to the system generated
email.
Congratulations to Curt Inabnit of Glacier
Jet Center, who won the $995 Bose Avia-
tion X Headset during the workshop.

Explaining how different personality types communicate in the real time decision bubble of the cock-
pit and Corporate America, CornerStone Strategies, L.L.C. works with company leaders to focus on
effectiveness [“doing the right thing”] and efficiency [“doing things right”]. We work with clients to increase communication skills,
strengthen people skills, reinforce teamwork behaviors and achieve results through goal-oriented actions.
President Shari L Frisinger, MAS, delves into such communication concepts as listening and attention filters, building rapport in
speaking, managing for comfort or efficiency and connecting the disconnects. Shari has had several articles published in the areas
of teambuilding and leadership.
CornerStone Strategies, L.L.C. is certified by NBAA to offer PDP courses and has given scholarships at NBAA Flight Attendants
Conferences, Schedulers and Dispatchers Conferences and Maintenance Managers Conferences.
“It isn’t what you said, it’s what they think they heard!”

4 Corporate Flight Attendant News E-Letter Volume 3 Issue 2

 NEW COURSE!
Advanced Menu Planning
& Culinary Skills Course
 Strategic menu planning of breakfast, lunch, dinner and
appetizers
 Total utilization of menu product and ingredients
 Menu Ordering
 Advanced saucing techniques
 Efficient menu planning utilizing money saving, time saving,
and space saving techniques
 Working one-on-one with our Chef Instructor
Course Fee: $1,600.00
Class Dates: April 24-25, May 16-17, June 20-21,
June 24-25 Flight Attendant Conference Show Special,
July 21-22
Location: 2801 E. Spring St, 2nd Floor
Long Beach, CA 90808
To Register:
You may download our Registration Form from our website
www.thecorporateschoolofetiquette.com
We offer a variety of courses
3 Day Advanced Course
2 Day Advanced Menu Planning & Culinary Skills Course
2 Day Service Essentials Training Course
3 Day Service and Business Essentials Training Course
One-on-One Practical Flight Assignment
For more information, please visit our website
www.thecorporateschoolofetiquette.com
949.263.0070

5 Corporate Flight Attendant News E-Letter Volume 3 Issue 2

 “Special” NBAA Flight Attendant
Conference Announcement
CorporaterFAInsider.com has arranged for those
who are Contact/Independent Contactors to get a
special rate at the following hotel.

Holiday Inn Express

10150 N. Oracle Road, Oro Valley, AZ 85737
Telephone: 520-202-4000
Ask for Rate Code "CorporateFAInsider" for a
room rate of $69.00 plus Tax. This hotel is only a
half mile from the convention hotel.

(Continued from page 1)
Dairy Products –A kosher dairy food is a milk product from a
kosher animal. Dairy foods include milk, butter, yogurt, cheese
(hard or soft), cream cheese, and milk derivatives such as lactose.
Note: Since it is not possible to distinguish Kosher milk (ie. Milk
from a Kosher animal) from non-kosher milk, rabbinical law
requires that milk be supervised from the point of milking until it
is bottled in order to guarantee that it comes from a Kosher
animal.
Most private aircraft caterers will select a certified Kosher
kitchen, supervised by a Rabbi, that will prepare the food for
your order/flight. Ensure food that will be heated in the oven or
microwave is double wrapped as those appliances are
non-kosher.
When serving kosher food, glass plates and glassware are
acceptable, china is not. New plastic utensils are acceptable.
Ok, now that is cleared up, you should know that there are other
challenges ahead of you based on the religious afflation. I will
only list them but I would recommend you do your own research
when you have time about these additional requirements.
Biblical Kosher – Basically this means avoiding all animals
and fish prohibited in the Torah.
Biblical Kosher plus Separation of Meat and Dairy – As
above, plus not mixing mean and dairy at the same meal.
Kosher Meat – Fresh meat is only purchased at a kosher
butcher shop and buying frozen meat must display a
hechsher (a symbol of rabbinic supervision).
Further Separation of Meat and Dairy – At home this entails
two separate sets of dishes, cutlery, and pots and pans.
Rabbinic Supervision – Some Jews will only eat prepared
foods that have been produced under rabbinic
supervision and bear a stamp or symbol called a hechsher.
Vegetarianism – Some Jews give up meat altogether.
How do you know what is Kosher in the grocery store and what
is not? If you are in area where a large population of Jewish
patrons live than they will have a section dedicated for them.
When buying packaged and prepared food, some people will only
buy food that bear a symbol called hechsher as it gives validation
that the product is kosher and prepared under rabbinical
supervision. There are several hechshers granted by regional and
local rabbinic boards. Some of the better-known symbols
include:

6 Corporate Flight Attendant News E-Letter Volume 3 Issue 2

7 Corporate Flight Attendant News E-Letter Volume 3 Issue 2
Quickly Gaining Rapport: Speaking Patterns
One of the quickest ways to gain rapport with others is to match
their speaking patterns. You don‟t need to match their patterns
to the extent the other person senses you are mocking them - or
being disrespectful. What exactly could you match?
1. Rate of speech (fast vs. slow)
It can be irritating to talk with someone who talks either
faster or slower than you do. Generally speaking, a fast
talker will mentally handle information more quickly than a
slower talker. Let‟s look at situations from each perspective
(to make it easy, assume a fast talker is a fast listener and a
slower talker is a slower listener):
a. Fast talker -> slower listener
i. Fast talkers will become annoyed because their
listeners cannot keep up, and they have to repeat
themselves again and again. They may not even be
able to repeat what they initially said, because in
their minds, they said it so long ago.
ii. Slower listeners will get lost early in the
conversation. They will miss not only important
highlights but also many details because they are
focused on deciphering the jumble of words that are
being hurled at them.
b. Fast talker -> fast listener
i. The fast talker will be in heaven and may not only
talk faster, but also leave out words and just hit
upon the higher points of discussion.
ii. The fast listener will be nodding quickly in
agreement and will respond just as fast.
c. Slower talker -> fast listener
i. The slower talker will be meticulous in speech and
detail, and will become frustrated when the fast
listener doesn‟t appear to be interested.
ii. The fast listener will be taking mental vacations,
popping back into this reality to check in and be
sure nothing is missed.
d. Slower talker -> slower listener
i. The slower talker will feel comfortable with the
slower listener. There will be numerous pauses and
head nodding.
ii. The slower listener will be totally in tune with the
slower talker and, between the two of them, will
examine every point meticulously.
2. Pauses
Pauses are critical to slower listeners; pauses give them the
opportunity to mentally review what has been said. When the
fast talker does not give enough pauses, slower listeners will
become annoyed because they may not be able to keep up.
When slower talkers pause, it is because they are gathering
their thoughts before they verbalize them. They will express
these ideas clearly once they have mentally composed them.
8 Corporate Flight Attendant News E-Letter Volume 3 Issue 2
3. Words
The words you use when conversing play a major part in
gaining rapport. For instance, when you use words like
“well prepared,” “high standards,” and “very thorough” to
a process-driven and analytical person, then you are indeed
speaking the same language. Using words like “high
energy,” “enthusiastic,” and “full potential” to the same
person will result in discomfort and possibly a loss of
respect. Listen to the types of words the other person uses
and substitute those words for your regular ones in your
conversations.
4. Enthusiasm
Enthusiasm takes many forms, and it is important to match
your enthusiasm level to the other person‟s. Not doing so
can have unintended results; you may be perceived as “too
emotional,” “not excited enough” or “overly-enthusiastic.”
To some people, it is unnerving and possibly intimidating
to express enthusiasm quite differently than they do.
5. Tone and vocal variety
Have you ever had to strain to hear someone talk? Or felt
you had to take steps backwards because it felt like the other
person was SHOUTING at you? Either method will dampen
willingness to continue the conversation. That‟s not to say
you cannot talk softly or loudly. If the person you are talking
to is speaking softly, you should soften your voice. If they
are more forceful in their speech, you can be more forceful
in yours by standing up straighter and speaking from your
diaphragm. You can also speak more forcefully in phrases.
6. Facial expressions
Some people smile a lot when they talk; others not so much.
If you are talking with a person who has a more solemn
nature, constant smiling could remind them of the Cheshire
Cat in Alice in Wonderland. They could be wondering what
you are hiding, or if you are not taking them seriously. That
could damage your relationship before you even begin.
An occasional warm smile along with a nod during a
conversation will show your interest and your
encouragement.
If the other person is very animated, you would do better to
be more animated yourself. You can do this by smiling a
bigger smile, opening your eyes wider, and even making
your mouth into an „O‟ to convey surprise or
unexpectedness.
Matching the rate of speech, pauses, enthusiasm and words of
other people may not guarantee you instant success in dealing
with them. It is more like acknowledging their individuality and
showing you respect them. They, in turn, will sense that you
understand them and are looking out for their best interests.
 GENERAL AVIATION
FOOD SAFETY CERTIFICATION TRAINING
June 26, 2008 – Tucson, AZ

Take advantage of the food safety training class being offered in conjunction with the
NBAA Flight Attendant‟s Conference in Tucson, AZ.

There are many reasons to be trained in General Aviation food safety,

but for re-enforcement of why you should participate in this training class, please visit
aviation-foodsafety-training.com

To receive a certification from the National Registry of Food Safety Professionals,

an examination is required at the end of the class. The nationally recognized certification
is honored for 5-years before renewal.
When you complete this class, you will add to your professionalism, and
learn how to serve food in your aircraft "without compromising safety".

Course Fee: $375

Includes
1-day Training Class
Class Materials / Snacks / Lunch / Dinner

Contact: Location:
Jean Dible Holiday Inn Express Hotel & Suites
Office: 770.333.7912 10150 N. Oracle Road
Jean12@bellsouth.net Oro Valley, AZ 85737
Hotel Number: 520.202.4000

Special Room Rate: $69.00 + Tax (Ask for Code “CorporateFAInsider”)

9 Corporate Flight Attendant News E-Letter Volume 3 Issue 2

 Blog-TOWER OF BABEL
Today we are pleased to announce a new blog within our website pages at
www.CorporateFAInsider.com. Betsy Dwyer is a good friend of mine as well
as someone I respect within the business aviation. While Betsy is unknown to
many, she has a great outlook and she will be passing on some great advice in
the months to come.
While a Blog is just one‟s person idea, we encourage you (the reader) to post
comments along with hers on the web site. While I will let you have free
speech, there will be a time that I will have to put some limits as this is a
professional web site.
So let me introduce Betsy by you reading her bio and we will get started with
her first post after. Betsy Dwyer started here aviation career in 1983 working
with the specialized unit that transports the President and the Vice President
of the United States as a flight attendant until her departure in 1990.
She was hired by Wayfarer Aviation in White Plains and assigned to the CEO
of Chase Manhattan Bank for 6 years. After leaving Wayfarer she became the
Catering Director for Christopher Martins in New Haven CT for 2 years, than
was hired by Cesar Pelli to do Private Chef Work for their office also in CT.
Betsy wanted to return to flying and was hired by Jet Aviation Business Jets
as the Director of Cabin Services for the Private Charter operations from
1997 to 2004 when the company decided to downsize their fleet.
For the last four years she has been working for the CEO of General Maritime
Corporation onboard a Falcon 2000EX plane based in Oxford CT. Betsy‟s
continued education has given her a BA in Journalism (Southern Connecticut
State University) as well a BA in Business (University of New Haven)
Deadline
Ad placement in our special issue for the
NBAA Flight Attendant Conference is
May 30, 2008
CorporateFAInsider.com
and
Corporate Flight Attendant News E-Letter
Invites you to join us
At the NBAA Flight Attendant Conference
Thursday June 26, 2008
evening Social!
We will present a great door prize
but must be present to win!!
10 Corporate Flight Attendant News E-Letter Volume 3 Issue 2
Correction Corner
One of our readers made a great observation
about the last issue and I need to clear up the
error.
I wrote the following “While I have been one of
the lucky ones as to having happened during the
“Critical phase” of flight, we have seen four (4)
accidents involving large cabin corporate aircraft
since November 2007.” in the article titled
“Landing in 5 minutes”.
I need to provide you with a correct definition
according to the FAA website.
An accident is defined as an occurrence associated
with the operation of an aircraft that takes place
between the time any person boards the aircraft
with the intention of flight and all such persons
have disembarked, and in which any person
suffers death or serious injury, or in which the
aircraft receives substantial damage. An incident
is an occurrence other than an accident that
affects or could affect the safety of operations.
(See 49 CFR 830.)
So the Global out of Canada and Challenger in
Europe were considered accidents and the
Gulfstream in Texas and Global in the
Caribbean should have been listed as incidents.
Thanks for the correction!