Retail Technology Excellence 2008

A master plan for successful retailing

20 & 21 November 2008
Le Royal Meridien
Mumbai, India

A store's best advertisement is the service

its goods render, for upon such service
rest the future, the good-will, of an
organization. - James Cash Penney

Key Benefits and learning outcomes:

Course Leader

th

st

Learning the latest business strategies

in retail technology excellence.
Adopting a flexible IT model that
captures the value chain and allows you
to evolve with the customer.
Gain insight on loss prevention & store
security systems.
Improve your headquarters
merchandise management systems with
innovative approach.
Re-visit your Finance, HRD practices &
IT staff training methods
Achieve excellence through IT in
inventory & product mix.
Advance negotiation skill of IT contracts
with your technology vendors.
Understanding international legal
requirements for advance SLAs.

Brian Hume is Managing Director and

founder of Martec International, a
leading retail consulting and training
practice.
He is respected as an
authority on retailing and retail
technology and has consulted to
companies in North and South
America, the UK, Europe and Asia
Pacific.
Brians core consulting areas are sales and inventory
management, supply chain management, store operations
and the use of technology to improve business
performance. His clients cover most retail segments. In
addition to the retail community, Brian has worked with
manufacturers,
financial
institutions;
wholesalers,
telecommunications suppliers, computer manufacturers
and software houses that need to understand and market
to the retail industry.
Brian has been invited to lecture to retail audiences all
over the world. His work has been translated into a
number of different languages. He has taught
merchandise management theory and practice to US
retailers on behalf of the National Retail Federation
A dynamic and knowledgeable speaker - Brian has
addressed retail audiences all over the world.

All standard online & instructor led

courses offered by our training
partner, Martec International are
certified for Continual Professional
Development

Partial Client List

We are happy to assess the training needs

for your organization, completely FREE of
charge and without any obligation.

Event Host

After Hours. AIS. ASDA-Walmart . Argos . Boots .

Chicos Donna Karan . Etam . Frosts . Goldsmiths .
House of Frasers . Halfords . Healthyback . JC Penney
JDA . Kingfisher group. K Mart . Mikasa . Mothercare
Noodle ka Doodle . OfficeMax . Orange . Reeds
Jewellers . Shell . Tesco . Virgin . Timberland .
Woolworths.

Training Partner

Register Now

Contact Marketing at Goldman Communications

Tel: +91 22 66757806
Fax: +91 22 66757807
Email: shailendra@goldmancommunications.com

Day 1
Thursday, 20th November 2008
Session One: Overview of retail information
technology

Transaction processing retail systems

architecture map
Business intelligence/decision support
systems architecture
Architectural Constraints
Information security systems

Session Two: POS, Store Systems &

Security

Front of store.
Back of store.
POS (EPOS) systems, configurations and
advance functionality.
Loss prevention and store security.
Customer self service and self-scanning /
checkout systems.
Relevant Industry Standards

Session Three: Customer information

devices

Customer Information Devices Pre-test

Electronics shelf edge labels
Kiosks
Mobile Carts
Wireless PDA devices
Devices Master Test

Session Four: Headquarters merchandise

management systems

Category management VS merchandise

management
Basic category & merchandise management
Merchandise and assortment planning
Space management & Planogramming
Price & promotion management
Price optimization
Forecasting, allocation & replenishment
Relevant industry standards

Session Five: Warehouse management

systems & supply chain efficiency

Warehouse operations
Use of wireless technology to drive
productivity
DC security & loss prevention
Fast fashion enablement

Partial Clients List

Session Six: Financial & HR

Finance management systems

IT budgeting industry standards
ROI on technology spend
Technology training for It staff
Human resource systems

Closing remarks & close of day one

Why you cannot miss the event?

The retail sector in India has been
witnessing significant overhaul as traditional
markets have paved path for new formats
such as departmental stores, hypermarkets,
supermarkets & specialty stores. Indian
consumers have been experiencing the grand
shopping experience both in the metros and
the second tier cities.
Retail technology Excellence 2008, shall
focus on empowering the retailers with
insights on the Indian consumers and
strategies for store excellence through
demand creation. Experiences from our
Retail expert would be engaging and
insightful and the perspectives shared would
enable a great change in the development of
the evergreen retail sector in India

Workshop Schedule
0830
0900
1100
1120
1300
1345
1530
1545

Registration and coffee

Workshop commences
Morning refreshments and
Networking break
Workshop re-commences
Networking Luncheon
Workshop commences
Afternoon refreshments
Workshop re-commences

Register Now

Contact Marketing at Goldman Communications

Tel: +91 22 66757806
Fax: +91 22 66757807
Email: shailendra@goldmancommunications.com

Day 2
Thursday, 21st November 2008
Session One: Data warehouse/decision
support systems & CRM

Data warehousing & central data support

systems and CRM
Data warehouse & Business intelligence
Customer relationship management
BCP & DR
Data warehouse support systems & CRM

Session Two: Merchandise vendor

collaboration & management

Vendor Collaboration & Management

Pre-Test
Vendor Collaboration
Industry standards
Master Test

Panel Discussion: - Merchandise

management systems & practices
Moderated by Brian Hume with
leading vendors on an interactive Q &
A with the delegates & vendors
Session Three: Advance Contract
negotiating with technology vendors

Vendor selection
Vendor management
Contract pitfalls to avoid
Service level agreements

Session Four: Review of key retail

software providers by application area

Closing remarks & close of day Two

Who should attend this event?

Professionals who are responsible for
implementing and managing retail technology
excellence including:
CTO, CIO, Director, Vice President, Head,
Senior Manager & Manager of:

Information Technology
HRD
Operation
Finance

From:

Supermarkets
Department Stores
Hypermarkets
Specialty Fashion
Electrical & Electronics
Pharmacy & Personal Care
Food & Beverages
Book & Music
IT & Telecommunications
Logistics & Supply Chain

Pre-course Questionnaire (PCQ):

To ensure that you gain maximum benefit from this
event, a detailed questionnaire will be sent to you to
establish exactly what your training needs are. The
completed forms will be analyzed by the course trainer.
As a result, we ensure the course is delivered at an
appropriate level and that relevant issues will be
addressed. The comprehensive course material will
enable you to digest the subject matter in your own
time.
This training course is designed specifically for
participants to work through a dedicated strategic
planning process. It is a high-level, intensive and
vigorous programmed that will move rapidly. The
trainer will introduce the sessions and then participants
will have the opportunity to develop their own plan. It
is an extremely practical training course where
participants will spend considerable time working on
their own ideas that will enable them to achieve
superior performance within their personal work
domains. This training course will contain case studies
and learning principles from various organizations,
which will enable participants a frame of reference
from which they can then launch into their own activity.

We like to thank our Course Leader, Sponsors, Experts, Practice Heads, Advisors, Consultants, and our Event Partners
for their valuable contributions to this project.

Retail Technology Excellence 2008

GC-RT456 Please writes in BLOCK Letters
Register Now

Registration Contract
Registration Fees:
For registration before 30th September 2008
INR 35,500+service tax @ 12.36% per delegate
For registration after 30th September 2008,
I INR 39,500+service tax @ 12.36% per delegate
*Early bird discounts. Ask about group bookings discounts.

Contact Marketing at Goldman Communications

Tel: +91 22 66757806
Fax: +91 22 66757807
Email: shailendra@goldmancommunications.com

Venue & Date:

Date: 20th & 21st November

Venue: Le Royal Meridien, Mumbai

Please fill the details and Fax or mail to:

Participant Details:

Goldman Communications

Email

B-312, Kanara Business Centre, Behind Everest Gardens,

Ghatkopar (East)
Mumbai 400 077
www.goldmancommunications.com

Name

Event Contact:

Position

Shailendra Dwivedi, Head - Sales

shailendra@goldmancommunications.com

Name
Position

Email

Payment Options

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Payment is required within 5 working days on receipt of

invoice.

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Account Transfer/Cheque/Demand Draft

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Organization Details:

For details, please contact Shailendra Dwiwedi

Cheque / DD should be in Favour of Goldman
Communications payable at par in Mumbai

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Business Category

Confirmation Details:
I/We, hereby confirm our above participant/s to this event

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Confirmation Details:
A receipt will be issued on credit of the payment done. All
payments have to be made before the event date

Terms & Conditions:

1. Fees are inclusive of programme materials and refreshments and the
event is non-residential
2. Payment Terms: Following completion and return of the registration
form, full payment is required within 5 days from receipt of invoice.
PLEASE NOTE: Payment must be received prior to the conference date.
3. Cancellation /Substitution: Provided the total fee has been paid,
substitutions at no extra charge are allowed.
Cancellations must be received in writing by mail or fax six (6) weeks before
the conference is to be held in order to obtain a full credit for any future
Goldman Communications conference. Thereafter, the full conference fee is
payable and is non refundable. The service charge is completely nonrefundable and non-creditable. Non-payment or non-attendance does not
constitute cancellation. By signing this contract, the client agrees that in
case of dispute or cancellation of this contract that Goldman
Communications will not be able to mitigate its losses for any less than 50%
of the total contract value. If, for any reason, Goldman Communications
decides to cancel or postpone this conference, Goldman Communications is
not responsible for covering airfare, hotel, or other travel costs incurred by
clients. The conference fee will not be refunded, but can be credited to a
future conference. Event programme content is subject to change without
notice.
4. Copyright etc: All intellectual property rights in all materials produced or
distributed by Goldman Communications in connection with this event is
expressly reserved and any unauthorized duplication, publication or
distribution is prohibited.
5. Governing law: This Agreement shall be governed and construed in
accordance with the law of India and theparties submit to the exclusive
jurisdiction of the Indian Courts in Mumbai. However Goldman
Communications only is entitled to waive this right and submit to the
jurisdiction of the courts in which the Clients office is located.