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Sales &

Marketing

Contract
Management

Quote
Apply for
Credit
Subisidies
Vendor
Programs

Author
Revise
Restructure
Terminate

Cash
Management

Asset
Management

Bill
Receive
Collection
Disburse

Return
Refurbish
Remarket

Investor
Management

Pool
Agreement
Disburse
Manage
Investor
Share

Accounting &
Controls

Revenue
Recognition
Adjustments
Depreciate
Multi-GAAP
Reconcile
Tax
Report

Customer
Service

Customer
Service
Self Service
Vendor Self
Service

Legend
Decision?

No

Other App
Double-Click to
View Process
Steps

Process in
another
Application

Process
Generates
Accounting

Yes

Page 1

Lease and Finance Management

Signed
Agreement

Marketing
Agreement?

Yes

Create Pricing
Program

No

Create
Vendor
Agreement

Sales
Lead

Create Lease
Opportunity

Optional

Generate
Quote

Accept Quote

Customer

Credit
Manager

Sales
Representative

Vendor Sales
Representative

Sales & Marketing

Create Lease
Application

Approve
Lease
Application

Approved
Lease
Application

Customer
Accepts
Quote

Page 2

Lease and Finance Management

Contract Administrator

Vendor
Sales
Rep

Contract Management

Vendor
Program
Agreement

Terminate
Contract

Master Lease
Agreement

Terminated
Contract

Accepted
Quote
Signed
Contract

Author
Contract

Activate
Contract

Update
Contract

Active
Contract

Modified
Contract

Approved
Lease
Application

Operations
Manager

No

Change
Request

Receive
Change
Request

Financial
Change?

Yes

Generate
Quote

Approve
Quote

Accept Quote

Page 3

Lease and Finance Management

Customer

Cash Management

Receive
Invoice

Identify
Delinquent
Accounts

Resolve
Delinquency

Follow-up
Collections

Write-Off
Dues

Billing
Event

Calculate
Billing Amount

Send Invoice

Receive
Payments

Apply Receipt
to Invoice

Update
Account
Balance

Updated
Account

Process
Payables
Invoice

Disburse
Funds

Disbursed
Funds

Received
Quote

Submit
Restructure
Quote

Restructure
Contract

Collections Manager
Receivables
Manager

Receive
Restructure
Quote

Send
Payment

Repossess
Asset

Request
Asset Return

Requested
Repossession

Issue Credit
Memo

Payables
Manager

Pass Through

Payment
Request

Generate
Disbursement

Page 4

Lease and Finance Management

Asset Management

Repossessed
Asset

Receive Asset

Asset Manager

Asset Return
Request

Inspect Asset

Pass
Inspection?

Yes

No

Scrap Asset?

Yes

Scrap Asset

No

Remarketing Manager

Repair Asset

Place Asset in
Inventory

Re-Lease
Asset

Reduce Asset
Quantity

Asset not
Available

Sell Asset

Page 5

Lease and Finance Management

Payables
Manager

Receivables
Manager

Treasurer

Investor Management

Active
Contract

Group
Contracts into
Pools

Billing
Event

Send
Invoice

Record
Investor
Agreement

Receive
Payments

BuyBack
Contract

Bill Investor
Stake

Receive
Investor Stake

Terminate
Agreement

Terminated
Agreement

Received
Funds

Pass Through

Disburse
Investor
Share

Disbursed
Funds

Page 6

Lease and Finance Management

Accounting & Controls

ACCOUNTING
TRANSACTIONS
Process
Transactions

Create
Journal in
Subledger

Post Journal
in General
Ledger

Revenue
Recognition

Accrual
Transactions

Configure
Accounting

Review
Accounting

Accounting Manager

Transaction
Event

Create
Manual
Adjustment
Yes

Accounts
Reconciled?

No

No

Yes

Submit
Financial
Reporting

Close
Accounting
Period

Consolidate
Financials

Controller

Adjustment
Required?

Reconcile
Transactions

Approved
Policies

Define Policy

Period
Closed

Contract Management
Booking
Upfront Tax
Evergreen
Termination
Split Asset
Rebook
Renewal
Rollover Billing
Rollover Credit Memo
Re-Lease
Re-Lease Billing
Re-Lease Credit Memo
Balance Write-off
Cash Management
Billing
Receipt Application
Funding
Disbursement
Debit Memo
Principal Adjustment
Asset Management
Asset Disposition
Investor Management
Investor
Accounting & Controls
Accrual
General Loss Provision
Specific Loss Provision
Customer Service
Credit Memo

Page 7

Lease and Finance Management

Customer Service

CUSTOMER SERVICE
ACTIVITIES

Customer Service
Representative

Receive
Request

Request
No
Transaction?

Research
Information

No

Provide
Requested
Information

Yes

Execute
Request

Yes

Customer
Problem

Require
Assistance to
Resolve Issue?

No

Customer

Satisfied
Response

Request
Transaction?

Yes

Request
Transaction

No

No

Access
Information

Satisfied
Response?

Yes

Receive
Requested
Information

Satisfied
Response

Satisfied
Response
Change
Request

EXECUTE TRANSACTION
Billing Activities
Make a Payment
Billing Change
Apply Payments to Interest
Apply Payments to Principal
Create Credit Memo
Update Contract
Update Asset Location
Recalculate Upfront Tax
Add Party
Update Party
Asset Insurance
Capture Claim Information
Cancel Insurance
REQUEST TRANSACTION
Update Contract
Update Terms & Conditions
Change Evergreen Eligibility
Asset Insurance
Quote Insurance
Request Contract Change
Transfer & Assumption
Lease Renewal
Convert Interest Type
Unscheduled Principal
Paydown
Termination Quote
Restructure Quote
Equipment Exchange
Return Asset Notification
Asset Update
Quote Notification
Invoice Format Change
Contract Revision

Page 8

Lease and Finance Management

Sales & Marketing

Vendor Sales
Representative

Sales
Representative

Credit Manager

Create Pricing Program

Create Lease Opportunity

Approve Lease Application

Create Vendor Agreement

Generate Quote

Evaluate Quote

Responsibility
Accept Quote
Create Lease Application

Modules

Sales On-Line
Lease & Finance
Management
3rd Party Financial
Modeling (Ivory
Consulting)

Sales
Lease & Finance
Management
Inventory

Lease & Finance


Management
Credit Management

Alternate Roles

Account Manager
Marketing Manager

Account Manager
Remarketing Sales
Representative

Credit Analyst
Risk Manager
Underwriter

Page 9

Lease and Finance Management

Create Vendor Agreement

Create Pricing Program

Vendor Sales
Representative

Signed
Agreement

Estimate
Residual
Values

Enter Interest
Rates

Interest
Pricing

Rate Card

Enter Rate
Factors

Pricing
Program

Pricing
Program

Signed
Agreement

Create
Subsidies

Create
Subsidy Pools

Signed
Agreement

Create New
Vendor
Agreement

Enter
Agreement
Header

Select QA
Validation

Select Parties

Define Terms
& Conditions

Define
Articles

Perform
Quality Check

Activate
Vendor
Agreement

Vendor
Agreement

Page 10

Lease and Finance Management

Create Lease Opportunity

Sales Representative

Unqualified
Lead

Create Quick
Quote

Optional

Convert Quick
Quote to
Estimate
Optional

Qualified
Lead

Enter Lease
Opportunity

Create
Qualified
Prospect

Complete
Lease
Opportunity

Created
Opportunity

Page 11

Lease and Finance Management

Sales Representative

Created
Opportunity

Create Lease
Quote Header

Generate Quote

Pricing
Program

Select
Assets & AddOns

Select
Subsidies

Enter Fees
Types & Fees

Enter
Financing
Cost
Adjustments

Enter
Additional
Fees Types &
Fees

Enter
Services

Calculate
Payment

Calculate PreTax Yields

Quote
Generated

Use Rate
Cards

Pricing
Program

Look Up
Marketing
Plan Rates &
Factors

Solve for
Payment
Solve for
Missing
Payment

Approve
Quote

Sales
Quote

Solve for
Yield
Target a Yield

Page 12

Lease and Finance Management

Create Lease Application

Accept Quote

Sales Representative

Approved
Quote

Present
Approved
Quote to
Customer

Obtain
Customer
Acceptance

Update Quote
to Accepted

Copy Lease
Quote to
Lease App
Validate
Lease
Application

Accepted
Quote

Select Lease
Application
Template

Update Deal
Details

Accepted
Quote

Generate
Lease
Application
Yields

Credit
Management

Complete
Lease
Application

Created
Lease
Application

Page 13

Lease and Finance Management

Credit Manager

Credit
Management

Approve Lease Application

Created
Lease
Application

Create Credit
Folder

Credit
Management

Route Credit
Application for
Scoring

Credit
Management

Queue for
Manual
Review

Credit
Management

Perform
Manual Credit
Review

Credit
Management

Assign Credit
Analyst

Credit
Management

Score Credit
Risk

Approve Lease
Application?

Yes

Approve
Lease
Application

Approved
Lease
Application

Customer
Resubmits or
Appeals

Rejected
Lease
Application

No

Reject Lease
Application

Page 14

Lease and Finance Management

Contract Management

Contract
Administrator

Operations Manager

Author Contract

Receive Change Request

Activate Contract

Generate Quote

Update Contract

Approve Quote

Terminate Contract

Accept Quote

Responsibility

Master Lease Agreement

Modules

Alternate Roles

Lease & Finance


Management
Service Contracts
Installed Base
Assets
Inventory
Advanced Pricing
3rd Party Financial Modeling
(Ivory Consulting)

Lease & Finance


Management

Lease Administrator
Service Contracts
Administrator

Operations Manager
General Manager
Asset manager
Portfolio Manager
Returns Coordinator
End of Lease Specialist
Customer Service Agent
Terminations Agent
Accountant
Portfolio Manager

Page 15

Lease and Finance Management

Contract Administrator

Quote
Accepted

Author Contract

Signed
Contract

Signed
Contract

Create from
Lease Sales
Quote

Create
Contract from
Template or
Duplicate

Create from
Imported
Contract

Update
Customer
Details

Update
Contract
Dates

Associate
Financial
Product

Enter Billing &


Cash T&Cs

Enter
Termination
T&Cs

Enter Other
T&Cs

Configure
Assets

Enter Asset
Details

Enter Related
Parties

Enter Fee

Activate Contract

Optional

Enter Service

Confirm
Payment
Details

Contract
Activated

Optional
Service
Contracts

Adjustments

Select ReLease Asset

Setup
Insurance

Validate
Contract

Price Contract

Review &
Approve
Contract

Associate
Service
Contract

Activate
Contract

Active
Contract

Optional

Calculate
Upfront Tax
Page 16

Lease and Finance Management

Receive Change
Request

Operations Manager

Change
Request

Receive
Request
Change

Identify
Contract

Quote
Required for
Financial
Change?

No

Update
Contract

Modified
Contract

Yes

Rebook
Financial
Change

Select Assets
& Quantity to
Terminate

Generate Quote

Yes

Vendor BuyOut

Terminate
Assets?

No

Calculate
Quote
Payment

Enter Quote
Details

Submit Quote
for Approval

Generated
Quote

Customer
Buy-Out

Restructure
Contract

Accept Quote

Approved
Quote

Post Receipt
Acceptance?

Yes

No

Automatically
Match Receipt
to Quote

Accept Quote

Accepted
Quote

Approved
Pre-Proceeds
Termination
Page 17

Lease and Finance Management

Contract Administrator

Accepted
Quote

Early
Termination?

No

Yes

Complete
Contract?

Yes

Bill Quote
Amounts

Early
Termination

No

Split Assets to
be
Terminated

Update Contract

Generate
Billing
Adjustments

Modify
Payments

Rebook
Contracts

Update
Contract

Split Contract
Approved
Update

Validate
Contract

Price Contract

Enter Reason
Split Asset

Reverse
Contract

Approve
Changes

Activate
Contract

Modified
Contract

Canceled
Contract

Page 18

Lease and Finance Management

Contract Administrator

Active
Contract

Eligible for
Evergreen?

Initiate
Termination

Yes

Update Status
to Evergreen

Evergreen
Contract

Yes

Sell Asset

Sold
Asset

No

Terminate Contract

Early
Termination

Complete
Contract?

Yes

Terminate
Contract

No

Terminate
Assets

Customer
Purchases
Assets?

No

Vendor
Purchase
Agreement?

Yes

No

Return Assets

Returned
Asset
Request

Page 19

Lease and Finance Management

Cash Management

Responsibility

Receivables
Manager

Collections Manager

Payables Manager

Calculate Billing Amount

Identify Delinquent Accounts

Generate Disbursement

Send Invoice

Follow-up Collections

Process Payable Invoice

Receive Payments

Request Asset Return

Disburse Funds

Apply Receipt to Invoice

Submit Restructure Quote

Update Account Balance

Issue Credit Memo

Lease & Finance


Management
Oracle Receivables

Lease & Finance


Management
Advnaced Collections
CRM Foundation
Interaction Center
Receivables
Workflow

Lease & Finance


Management
Oracle Payables

Receivables Clerk
Cash Specialist
Terminations Agent
Remarketing Sales
Representative

Collection Agent
Customer Service Agent
Contract Administrator
Litigation Agent

Cash Manager

Modules

Alternate Roles

Page 20

Lease and Finance Management

Receivables Manager

Calculate Billing Amount

Scheduled
Billing

Variable Rate
Contracts?

No

Usage
Contracts?

Yes

Yes

Confirm
Interest Index
Updated

Confirm Usage
Counters
Updated

Contract
Event

Apply Rules?

No

Yes

Run PreBilling Report

Correct Errors

Process
Billing

Calculated
Invoice
Amounts

Calculate
Amount

eBTax
No

Transaction
Amount

Unscheduled
Billing

Send Invoice

Ad Hoc Billing

Apply Invoice
Group Rules

Calculate Tax

Generate
Invoice

Enter Amount

Format
Invoice

Select
Transmission
Method

Send Invoice

Sent
Invoice

Page 21

Lease and Finance Management

Receivables Manager

Apply Receipt to Invoice

Receive Payments

Customer
Payment

Mail Payment

Remit
Payment to
Bank

Make
Payment to
Cust Svce

Make
Payment thru
Self-Service

Check

ACH

Direct Debit

Credit Card

Create
Manual
Receipt

Import
Lockbox

Apply Receipt
Automatically
...

...to Invoice

... to Invoice
Lines

Create Auto
Receipt

Use Cash
Application
Rules?

Yes

. to Term
Quote

No

... to On
Account

Assess Late
Charge &
Interest

Apply Receipt
Manually ...

to
Unapplied

Calculate P&I
on Per Diem
Loans

... to Contract

Reduce
Receivable
Balance

Applied
Receipt

Page 22

Lease and Finance Management

Identify Delinquent
Accounts

Collections Manager
Collections
Sent
Invoice

Collections

Score Cases
for
Delinquency

Identify
Delinquent
Cases

Collection
Strategy?

Collections

Follow-up Collections

Assign Case
to Agent

Vendor Cure
Possible?

Yes
Collections

Request Cure
Quote from
Vendor

No

Transfer to
Litigation?

Yes
Collections

Process
Litigation

No

Collections

Notify
Customer

Account in
Bankruptcy?

Yes
Collections

Identify
Bankruptcy
Collections

Negotiate
Settlement

No

Collections

Record
Promise to
Pay

Payment
Received?

Receive
Payment

Resolved
Collection

Transfer to
External
Agency?

Yes
Collections

Identify
Agency

Collections

Monitor Case

Collections

Change
Agency

Page 23

Lease and Finance Management

Payables Manager

Payables
Scheduled
Disbursement

Equipment?

Yes

Generate Disbursement

Unscheduled
Disbursement

Approve
Disbursement

Initiate
Payment

Funds
Disbursed

No

No

Fees &
Services?

Approved
Funding
Request

Payables

Yes

Passthrough?

No

Yes

Rent &
Residual Sold

Passthrough
Event

Ad Hoc
Request

Manual
Disbursement

Page 24

Lease and Finance Management

Asset Management

Asset Manager

Remarketing
Manager

Receive Asset

Place Asset in Inventory

Inspect Asset

Sell Asset

Scrap Asset

Re-Lease Asset

Repair Asset

Reduce Asset Quantity

Responsibility

Modules

Alternate Roles

Lease & Finance


Management
CRM Foundation
Payables
Receivables
Inventory
Assets

Lease & Finance


Management
CRM Foundation
iStore (optional)
Order Management
Receivables
Workflow
Assets
Inventory

Customer Service Agent


Portfolio Manager
Customer Service Agent
Accountant
Inspector

Sales Representative
Remarketing Manager
Remarketing Sales
Representative

Page 25

Lease and Finance Management

Inspect Asset

Receive Asset

Asset Manager

Repossessed
Asset

Identify Asset
Asset Return
Request

Assign
Inspector

Determine
Asset Return
Date

Record
Inspection
Report

Send
Shipping
Instructions
for Return

Identify
Return
Method

Repair Asset?

No

Update Asset
Location

Assign Asset
Disposition to
Remarketer

Available
Asset

Repair Asset

Yes

Repair Asset

Create Billing
Item for
Damages

Page 26

Lease and Finance Management

Place Asset in Inventory

Remarketing Manager

Update
Quantity On
Hand

Create
Inventory Item

Used
Asset

Re-Lease
Asset?

No

Available for
Sale

Yes

Available for
Re-Lease

Asset for
Re-lease

Order
Management

Sell Asset

Yes
Advanced
Pricing

Update
List Price

Marketing
Online

Identify
Customer

Create Order
Management
Order

Order
Management

Process
Order

Custom Order?

Sold
Asset

iStore
No

Create iStore
Order

Page 27

Lease and Finance Management

Investor Management

Treasurer

Receivables
Manager

Payables Manager

Group Contracts into Pools

Send Invoice

Disburse Investor Share

Record Investor Agreement

Receive Payments

BuyBack Contract

Bill Investor Stake

Terminate Agreement

Receive Investor Stake

Responsibility

Modules

Alternate Roles

Lease & Finance


Management

Lease & Finance


Management
Oracle Receivables

Lease & Finance


Management
Oracle Payables

Receivables

Receivables Clerk
Cash Specialist
Terminations Agent
Remarketing Sales
Representative

Cash Manager

Page 28

Lease and Finance Management

Record Investor Agreement

Group Contracts
into Pools

Treasurer

Investment
Strategy

Create Pool

Select
Contract(s)

Select
Primary Term
Cash Flows

Select
Residual
Cash Flows

Review Pool
Contents

Signed
Investor
Agreement

Create
Investor
Agreement

Add Investor
and Stake

Define
Investor
Share

Define Share
of Late
Charges

Define
Disbursement
Terms

Define
BuyBack
Terms

Associate
Fees

Activate
Investor
Agreement

Add or
Remove
Contracts

Finalize Pool

Funded
Investment

Page 29

Lease and Finance Management

Terminate Agreement

BuyBack Contract

Treasurer

Request
BuyBack

Initiate
Termination

Identify
Contract to
BuyBack

Calculate
BuyBack
Amount
Payable

Process
BuyBack

Pay Investor

Select
Agreement to
Terminate

Confirm Dues
have been
Processed

Confirm
Revenue
Recognition
Complete

Terminate
Agreement

Available for
Securitization

Terminated
Agreement

Page 30

Lease and Finance Management

Payables Manager

Disburse Investor Share

Activated
Investor
Agreement

Select
Agreement

Identify
Streams Sold

Disbursement
Basis?

Billing

Confirm
Billing
Identify
Investor

Receipt

Calculate
Investor
Share

Disburse
Funds

Disbursed
Funds

Confirm
Receipt

Page 31

Lease and Finance Management

Accounting & Controls


Accounting
Manager

Controller

Process Transactions

Define Policy

Accrual Transactions

Consolidate Financials

Configure Accounting
Create Journal in Subledger

Responsibility

Post Journal in General


Ledger
Review Accounting
Reconcile Transactions
Submit Financial Reporting
Close Accounting Period

Modules

Lease & Finance


Management
General Ledger
Payables
Receivables
Assets
SLA

Lease & Finance


Management
General Ledger
Payables
Receivables
Assets
SLA

Alternate Roles

Page 32

Lease and Finance Management

Accounting Manager

Approved
Policies

Multi-GAAP
Accounting?

Yes

Setup
Secondary
Ledger

Define
Reporting
Product

No

Configure
Accounting

Define
Financial
Product

Use Formula to
Determine
Amount?

Yes

Determine
Number of
JEs

Create
Accounting
Template Set

Select
Transaction
Type

Configure
Formulas

No

Define
Accounting
Templates

Advanced
Accounting?

Yes

Configure
SLAM

No

Use Seeded
SLAM

Associate
Primary
Ledger to OU

Configured
Accounting

Page 33

Lease and Finance Management

Review Accounting

Accounting Manager

Accounting
Transaction

Analyze
Accounts?

Yes

View SubLedger

Select
Specific
Accounts

Drill-Down to
Source
Transactions

Yes

Select
Specific
Contracts

View Contract
Trial Balance

Select
Specific
Accounts

Yes

Setup
Reconciliation
Template

Generate
Reconciliation
Report

Reconcile
Transactions

No

Analyze
Contracts?

Reconcile
Transactions

No

Reconcile
Accounts?

Close
Accounting
Period

Submit
Financial
Reporting

No

Post SubLedgers to
Ledgers

Adjustment
Required?

Yes

Create
Manual
Adjustment

No

Sweep
Unaccounted
Transactions

Submit
Financial
Reporting

Close
Accounting
Period

Period
Closed

Page 34

t
o

Lease and Finance Management

Customer Service

Customer Service
Representative

Customer

Receive Request

Access Information

Research Information

Request Transaction

Execute Request

Receive Requested
Information

Responsibility
Provide Requested
Information

Modules

Alternate Roles

Lease & Finance


Management
Telesales
Workflow

Lease & Finance


Management
Lease & Finance
Management Self-Service

Customer Service Agent


Collections Agent

Page 35

Lease and Finance Management

Customer

Access Information

Customer
Problem

Access
Customer
Self-Service

Request
Information?

Contact
Customer
Service

Yes

Require
Document?

Yes

Customer
Problem

Send
Document
No

No

Query
Information

No

Request Transaction

Change Asset
or Contract
Details?

Yes

Authorized to
Change Asset
or Contract
Details?

Yes

Update Asset
or Contract
Details

Yes

Process
Financial
Transaction

Problem
Solved?

Record
Interaction

Yes

Receive
Requested
Information

Satisfied
Response

No

No

Authorized to
Execute
Financial
Transaction?

No

Request
Financial
Transaction

Change
Request

Page 36

Lease and Finance Management

Customer Service
Representative

Customer
Problem

Request
Information?

Yes

No

Require
Document?

Yes

Send
Document

No

Execute Request

Query
Information

Authorized to
Update Asset
or Contract
Details?

Record
Interaction

Update Asset
or Contract
Details

Yes

Customer
Problem
Resolved?

No

Request
Financial
Transaction

Charge
Service Fee

No

Yes
Authorized to
Make
Transaction?

Yes

Process
Financial
Transaction

Communicate
Resolution to
Customer

Satisfied
Response

No

Request
Financial
Change

Change
Request

Page 37