ANDY BIHAIN

Austin, TX 78748 512-970-1813 abihain@gte.net

IT Director Consulting Director Technology Management Program Director

PROFILE

Highly accomplished, results-focused IT Executive with special expertise in directing technology

operations, consulting portfolios, and hardware/software development programs. Experienced at
leading complex, enterprise-level initiatives in areas such as application architecture, technology
infrastructure, network architecture, software development, Program Management and data
communications. Adept at building and leading top-performing teams. Excellent problem-solving
skills.

Core Competencies:
Operations Consulting Strategic Planning Automation Process Improvement Budgeting
Client Relations Distributed Processing Provisioning Systems Program Management TQM
ISO 9000 Cloud Computing Re-Engineering Systems Integration Virtualization
Telecommunications Project Management PaaS IaaS SaaS

PROFESSIONAL EXPERIENCE

BIHAIN CONSULTING, Austin, TX

2002 - Present
Owner / Systems Architect
Established and manage company providing enterprise integration, project management,
virtualization, system and software architecture design and improvement, systems implementation,
technology analysis, and other services for telecom sector.
Served eight years as principal architect on AT&Ts service delivery platform project, to
provision all IP services, including high speed internet, VoIP, IPTV, and cellular
communications. Administered budgets as large as $35M for infrastructure build out, software
procurement, and mobile provisioning.
Achieved availability goal of 99.999% through VMWare architecture on blade servers that
provided Linux/Windows virtualization within AT&T.
Architected an average of 30 systems for two years ranging from Cloud, VM and Standalone
servers, budgets were between $150K to $ 12M.
Enabled successful legacy systems replacement for fiber and high speed DSL programs at
Verizon by architecting fiber to premise provisioning and leading integration into OSS/BSS to
start migration into all IP network.
Led in-depth study of local number portability solutions, recommended solution saved ATT $105
Million over five years.
Served as a Project Manager in a multiyear engagement managing an average of 13 projects,
budgets ranging from $ 300,000 to $ 10,000,000 averaging 95% of being on time and budget.
(examples-Cloud Computing Initiative for OSS supporting monitoring network elements such as
gateways, switches, hubs and routers )
FIRST CONSULTING GROUP, Dallas, TX
2001 - 2002
Senior Manager
Carried out project and engagement management for clients of technology services consulting
group. Supervised project teams. Planned and led complete project life cycles. Served as point of
contact to clients. Developed solutions to meet client needs.

 Led redesign of internet, intranet, and extranet sites for non-profit organization. Coordinated
development of web-based applications and infrastructure upgrades. Implemented better
security, dynamic distributed content management, and Siebel CRM system.
Managed redesign of provider and member portals for health insurance company. Project
included implementation of new object-oriented methodology for client to streamline web-based
development process. Also led pilot implementation of ERP middleware to include security
monitoring and application remediation.
Led analysis efforts as System Architect in hospital sale evaluation or takeover.
SCIENT, Austin, TX
1999 - 2001
Director
Oversaw wide range of projects for global internet consulting company. Managed project portfolio
and project teams. Worked with clients to determine needs and develop innovative solutions.
Automated workflow for construction company, including equipment management, design,
procurement, and documentation processes.
Designed application architecture and hardware/software components for wireless hand-held
devices that gathered and processed patient information at healthcare facility. Project also
involved internationalization of site components to include Security Monitoring and Application
Remediation per country
Architected specialized application for startup e-business companys appointment scheduling
software to be marketed to service providers. Schedule and route optimization were
incorporated.
FUJITSU SERVICES (formerly DMR Consulting), Dallas, TX
1998 - 1999
Senior Architect
Performed application architecting and integration for consulting companys clients.
Designed web-enabled customer care and billing system for Citizens Communications.
Developed VoIP requirements and middleware integration requirements.
Team Lead for integrating multiple business solutions at Times Warner Communications.

PREVIOUS EXPERIENCE

SBC TECHNOLOGY RESOURCES, Austin, TX

Senior Member of Technical Staff

1996 - 1998

VERIZON (formerly GTE), Dallas, TX

Member of Technical Staff

1989 - 1996

EDUCATION

BS in Communications, University of Maryland, College Park, MD

PRESENTATIONS & PUBLICATIONS

Complete list available on request

AFFILIATIONS

Institute of Electrical and Electronics Engineers (IEEE)

International Federation for Information Processing (IFIP)

TECHNICAL SKILLS

MS Office, LAN/WAN, SNMP, Ethernet, VoIP, TCP/IP, optical fiber, wireless systems, N-Layer Arch,
ERP systems, TMN, XML, eTOM, .NET, J2EE, CRM systems, EAI, cloud computing, virtualization,
element management systems, provisioning systems, operational support systems, network
management systems, digital communications, and more