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TRAINEE
User Manual
Surveyor
Version History
Version
No.
1.0
Approved by
(IRDA - User
department)
Prepared by
( L&T Side )
28/12/2012
Ms.Sudha
Apeksha Madan ,
Tinaz Bhathena
Yatindra Madaan Ramanujam
Jayanti U
Version: 1.0
Reviewed by
(L&T Side)
Approved by
(L&T side
Date of
Release
ii
Surveyor
Table of Contents
Introduction to BAP portal ...................................................................................................... 1
Role of Surveyors .................................................................................................................... 2
Steps of becoming a Surveyor .............................................................................................. 3
Overview ................................................................................................................................... 5
Trainee Registration ............................................................................................................... 6
Login Process ........................................................................................................................ 11
Points to Remember ............................................................................................................. 13
Retrieving Credentials .......................................................................................................... 14
User Profile............................................................................................................................. 17
Description of the menu tabs............................................................................................... 20
Trainer Selection ................................................................................................................... 21
Viewing Submitted Requests .............................................................................................. 24
Submitting Form 13 - Trainee Surveyor Enrollment ........................................................ 26
Trainee Personal Details ................................................................................................... 28
Trainee Occupation Details .............................................................................................. 29
Trainer Details..................................................................................................................... 31
Upload Documents ............................................................................................................ 32
Confirming Details .............................................................................................................. 34
Enrollment Notifications by IRDA ....................................................................................... 36
Fresh License ........................................................................................................................ 37
Trainee Details.................................................................................................................... 39
Training and Experience ................................................................................................... 40
Employee Details ............................................................................................................... 42
License Details ................................................................................................................... 44
Upload Documents ............................................................................................................ 46
Form Preview ...................................................................................................................... 48
License Confirmation Notification by IRDA ....................................................................... 53
View Application Status ........................................................................................................ 54
Pending for Clarification ....................................................................................................... 55
Frequently Asked Questions ............................................................................................... 58
Glossary .................................................................................................................................. 60
Error Handling ........................................................................................................................ 63
Index ........................................................................................................................................ 65
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Surveyor
List of Figures
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Surveyor
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Pre-requisites
Pre-requisites
The below mentioned hardware and software infrastructure is needed to access the
portal and its features.
Field
Description
RAM
Hard Disk
80 GB or above HDD
Ethernet Card
Printer
Laser Jet
Software
Operating System
Office Utility
Browsers
Java Runtime
JDK 1.60
Adobe Acrobat
Reader
9.0 version
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Role of Surveyors
Role of Surveyors
Surveyors or Loss Assessors are professionals hired by insurance companies to
assess the actual loss arising on the occurrence of fortuitous events such as fire,
burglary and so on for settlement of claims. They act as intermediaries between the
insurer and the insured in settling the claims. Surveyors operate in general
insurance business area.
Surveyors operate in multiple lines of business, for example - a fire insurance
surveyor can function simultaneously as a marine surveyor. Some of the
responsibilities entail carrying out surveys for buildings, machinery, ports and other
financially viable items that need insurance protection. The surveyor prepares
reports to assess the actual loss and to verify the amount claimed by the insured.
Insurance companies settle claims based on the reports submitted by surveyors.
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5. Appearing for the exam conducted by Insurance Institute of India (III) After the trainer submits your third quarterly report, Insurance Institute of India
(III) schedules an examination slot for you and you then need to appear for
the exam.
6. Training Completion Certificate - After you successfully complete your
training, you will receive the Training Completion Certificate from the trainer.
7. Applying for a Fresh License - After successfully clearing the exam
conducted by the Insurance Institute of India (III), you can apply for a new
surveyor license. Once you receive the license, you can start operating as a
licensed Surveyor.
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Overview
Overview
The BAP Portal facilitates smooth registration process for users and performs the
following activities:
After registration, you are required to undergo mandatory training for twelve months.
Post completion of training, you have to appear for an examination conducted by III Insurance Institute of India. On successfully passing the examination, you can apply
for the Fresh License with IRDA.
For already existing/licensed surveyors, seeking additional departments, the
training period is of six months.
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Trainee Registration
Trainee Registration
To enroll as trainees, you first need to register yourself on the BAP portal.
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Login Process
Description
Personal Details
Do you own a Firm
First Name
Middle Name
Last Name
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Login Process
Field
Description
Father/Husband's
Name
Date Of Birth
PAN Number
Passport No.
Unique Identification
Number
SSLC Certificate
Number
Year of Passing
Address Details
Same as Present
Address
Present Address
Address1
Address2
Address3
Country
State
District
City
Region
Pin Code
Permanent Address
Address1
Address2
Address3
Country
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Login Process
Field
Description
State
District
City
Region
Pin Code
Contact Details
Email ID
Alternate Email ID
Fax Number
Security Question
Security Answer
Verification Code
Enter Verification
Code
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Login Process
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Login Process
Login Process
To access the portal:
To access the BAP portal, you need to login by entering valid credentials.
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Login Process
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Points to Remember
Points to Remember
For User ID:
If you have not logged on to the portal for three months or more, your user ID
would be deleted.
If you have registered on the portal but have not filled up or submitted any
application form for three months, your user ID would be deleted.
An email notification will be sent to you three days before the three-month
period ends, after which your user ID will be permanently deleted.
For Password:
Your account will be locked after you make three unsuccessful attempts to log
into the portal post which you need to have offline communication with IRDA
to unlock your password.
In case of password change, your new password must be different from the
last five passwords used to access the portal.
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Retrieving credentials
Retrieving Credentials
If you forget your login credentials, you can retrieve them using the Retrieve User
ID/Password option.
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Retrieving credentials
6. Click OK.
The User ID is sent to your registered email ID.
To Retrieve Password:
1. On the IRDA BAP portal login screen, click Forgot User ID / Password. The
Retrieve User ID/Password screen is displayed.
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Retrieving credentials
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User Profile
User Profile
When you login to the portal, the User Profile screen is displayed. On this screen,
you can change your password and update profile.
To Change Password:
1. On the User Profile screen, click Change Password. The Change
Password screen is displayed.
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User Profile
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User Profile
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Trainer Selection
Trainer Selection
To enrol yourself as a trainee, you first need to select the department and the trainer
under whom you want to undergo training.
21
Trainer Selection
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Trainer Selection
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Description
Application ID
Request Status
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Once your application is accepted by the trainer, the status of the application is
updated to Application Approved.
Once the trainer accepts the training request, you need to submit Form 13 to IRDA
to enrol yourself as a trainee.
1. In View submitted request, select the row for which the Request Status
column displays Application Approved and click View. The Trainer
Acceptance Certificate is displayed.
2. Click Print to print the Trainer Acceptance Certificate (A copy of this
certificate must be annexed while submitting Form 13 Application for
Trainee Surveyor Enrollment).
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Once you have successfully submitted the application, you can check its status
through the View Application Status tab.
The buttons available in the Form 13 - Trainee Surveyor Enrollment form are
explained in the following table.
Button
Description
Submit
Cancel
Save as Draft
Click to save all the data entered in the form. You can
use this option if you want to submit the form at a later
time.
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Button
Description
View Submitted Click to view the submitted form (Form - 13) in read
Form
only mode
Print
Clear
Previous
Next
Once you have selected the declaration check box on the Confirm Details
screen, the submit button is activated.
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The fields on the Trainee Occupation Details screen are explained in the
following table.
Field
Description
Qualification
Qualification Type
Description
Date of Passing
Occupation Status
Occupation Status
Employment Details
Whether the
Select Yes or No. If Yes, enter the details of the
applicant is
current employment.
currently employed
Whether any other
Select Yes or No. If Yes, enter the details of the
business/profession
current business/profession.
carried out
Departments for Training and Surveyor License
Select options for
departments, in
which you wish to
be trained and
granted surveyors
license
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Trainer Details
Trainer Details
In Trainer Details, select the trainer who has approved your training request in the
department selected by you.
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Upload Documents
Upload Documents
In Upload Documents, you need to upload the necessary documents for the
successful submission of the Form 13 application.
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Upload Documents
To Upload Documents:
1. If you have selected more than one trainer under trainer selection, then you
need to individually upload the Trainer Acceptance Certificate received
from all the trainers.
2. If the occupation status selected by you is 'Employee' or the employment
details are filled, then the NOC document has to be attached mandatorily.
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Confirming Details
Confirming Details
In Confirm Details, you need to validate and confirm the information submitted by
you in the application, in order to proceed with submission.
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Confirming Details
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Closing of Application
When you do not respond to the clarification email sent by IRDA within a month,
IRDA sends you an email notifying that it will close your application, as it has not
received any response from your side for the clarifications.
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Fresh License
Fresh License
Once you successfully pass the examination conducted by III (Insurance Institute of
India) and the trainer has submitted your Training Completion Certificate, you can
apply for a surveyor license with IRDA.
In order to obtain a new surveyor license, you need to fill and submit an application
form to IRDA along with the scanned copies of the supporting documents. IRDA
reviews and validates the application and then, approves or rejects it.
Trainee Details
Training and Experience
Employee Details
License Details
Upload Documents
Form Preview
The buttons available in the Fresh License Application (Form 1-AF) are explained
in the following table.
Button
Description
Submit
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Fresh License
Button
Description
Cancel
Save as Draft
Click to save all the data entered in the form. You can
use this option if you want to submit the form at a later
time.
View Submitted
Form
Clear
Previous
Next
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Trainee Details
Trainee Details
The Trainee Details screen displays your personal details, address, communication
details and qualification details.
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The fields in the Training and Experience screen are described in the
following table.
Fields
Description
Department
Category
Trainer Name
End date
Areas Covered
Result
Action
Experience Details
Whether the applicant is
employed with any
insurance company
Occupation Details
Occupation Status
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Employee Details
Employee Details
In Employee Details, you will see the employment details and other business details
entered during enrollment process in Form 13 - Trainee Surveyor Enrollment.
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Employee Details
The fields in the Employee Details screen are described in the following table.
Field
Description
Employment Details
Whether Applicant
is currently
employed
Name of Employer
Nature of
Organization
Nature of Work
Period of
Employment from
date
Period of
Select the end date of the employment.
Employment to date
Other Business/Profession Details
Any Changes in
Other
Select Yes or No. If Yes, enter the present
Business/Profession business/profession details in the corresponding
Details, Please
fields.
Specify
Name of firm
Designation
Nature of business
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License Details
License Details
In License Details, you need to enter the details of the previous surveyor and loss
assessor license held by you, if any.
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License Details
The field in the License Details screen is described in the following table.
Field
Description
Licensing Details
Select Yes or No. If Yes, enter SLA No. to display
additional information. The format of the SLA Number
Have you ever held is as follows:
a licence to act as a
IRDA/<Type of surveyor>/SR-<serial number>/<Date
surveyor and loss
of license expiry>.
assessor
INDV will be used as surveyor type for Individual
surveyor applications.
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Upload Documents
Upload Documents
In Upload Documents, you need to upload the necessary documents for the
successful submission of the Fresh License application.
To Upload Documents:
46
Upload Documents
2. Click Upload File to upload the corresponding document. The name of the
uploaded document appears beside the Upload File button.
If the employment details are filled , then the NOC document has to be attached
mandatorily.
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Form Preview
Form Preview
In Form Preview, validate and confirm the information submitted by you in the
application. After validating the information, you need to make the required payment
for obtaining the Fresh License.
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Form Preview
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Form Preview
Description
Instrument number
Amount to be paid
(Rs.)
Bank Name
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Form Preview
Field
Description
Amount of
Instrument (Rs.)
Instrument Date
The fields in this payment type are explained in the following table.
Field
Description
Acknowledgement
No.
Amount to be paid
(Rs.)
Bank Name
Date of Payment
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Online Payment - Select this payment type if you want to make the
payment through net banking. For this payment type, a new window
will open where you will need to enter the required details and make
the payment.
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Form Preview
5. Enter the necessary details for the selected payment type and click Submit.
An Acknowledgement dialog box is displayed containing the Unique
Reference Number (URN).
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Closing of Application
When you do not respond to the clarification email sent by IRDA within a month,
IRDA sends you an email notifying that it will close your application, as it has not
received any response from your side for the clarifications.
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Stage
Application submitted
Under process
Application approved
Additional information/documents
required by IRDA on the submitted
application
Application closed
Application rejected
License Issued
Approval Withdrawn
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Clarification email:
IRDA, during the enrollment or license stage, may seek for additional documents for
processing your request. In such a stage, you will receive a clarification email from
IRDA. After that, you will have to log into BAP portal to provide additional documents
and comments.
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Reminder email:
IRDA sends you a reminder email when it does not receive any response within
seven business days of sending the clarification email. IRDA sends you three
reminder emails after sending the clarification email.
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In View submitted request, you can check the status of the training
request sent to the trainer (Approved, Submitted, Rejected).
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Glossary
Glossary
A
Account locked
A scenario in which a user has made three unsuccessful attempts to login to the
portal.
C
Clarification email
A reference number generated by the system for Form 13 - Trainee Surveyor
Enrollment approved by IRDA.
Closure of application
An activity performed by IRDA when users do not respond to emails seeking
clarification within the required time line.
E
Enrollment Number
A reference number generated by the system for Form 13 - Trainee Surveyor
Enrollment approved by IRDA.
Enrollment rejected
An event when a Form 13 - Trainee Surveyor Enrollment is rejected by IRDA. The
cause of rejection is sent through email. For reapplying for enrollment, you need to
communicate offline with IRDA.
F
Form - 13 Trainee Surveyor Enrollment
An enrollment form submitted to IRDA to enrol for surveyor training.
I
Insurance Institute of India
Insurance Institute of India conducts training and exams for insurance professionals
in India. Its objective is to promote insurance education and training in the country.
It ensures quality in the profession of surveyors by regular upgradation of
professional excellence through training programs and seminars.
IRDA
Insurance Regulatory and Development Authority of India is the apex body that
regulates the insurance industry in India.
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Glossary
L
Licensed surveyor
An individual surveyor who has undergone mandatory training and successfully
cleared the surveyor examination conducted by III and obtained license from IRDA.
N
New request
A request made by the user when they select the department and trainer for their
training.
P
Pending clarification
Applicants need to provide clarifications and attach additional documents as required
by IRDA during application processing.
R
Reminder email
A set of emails sent by IRDA to the users on their registered email ID when any
action is required from them.
Retrieve credentials
A process through which the user can retrieve their login credentials by entering
mandatory information.
S
Surveyor
An individual hired by insurance companies to assess the actual loss arising from a
certain event for settlement of claims.
SLA Number
A license number issued by IRDA upon successfully becoming an authorised
surveyor. The format of the SLA Number is as follows:
IRDA/<Type of surveyor>/SR-<serial number>/<Date of license expiry>
Surveyor License Number Expiry Date
A defined length of time for surveyors to operate before license becomes nonfunctional.
SSLC
SSLC (Secondary School Leaving Certificate) is the certificate received after
completion of secondary schooling (10th Grade).
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Glossary
T
Trainer Acceptance Certificate
The certificate that is displayed to the trainee in View Submitted Requests when
the Trainer has accepted the training request. You can print this certificate if
required. You need to submit this certificate while submitting Fresh License
application.
Trainer selection
Enables users to select trainer within their state for the selected department to
undergo training.
Trainer surveyor
A surveyor of Category A or B who provides training to the trainee.
U
Unique Reference Number
The unique reference number that is generated when users successfully submit any
application to IRDA.
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Error Handling
Error Handling
Application
Scenario
Message
Type
Training
Enrolment
Form
Trainer
selection
Input field
Value selected
for month is
incorrect
Value selected
for month is
incorrect
Value should be
between 1 to 12
Dropdown field
Cannot be current
Date selected is or future date,
Date/Calendar
future date
please enter a
field
valid date
Uploading
documents
Extension is not
allowed, please
attach file with
File upload
extension file for
an .PDF or .JPG.
Uploading
documents
Training
completion
certificate
Input field
Input field
Invalid date
selection
Invalid date
selection
Invalid date
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Field Cannot be
Date/Calendar
field
Input field
Input field
63
Error Handling
Pending for
Clarification
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Date selection
Date cannot be
past or present
date
Date selection
data entry
validations
Field should
contain at most 30 Input field
characters.
Uploading
documents
Uploading
documents
Extension is not
allowed, please
attach an <>
extension file for
<>.
Date selection
Practical Training
Details: difference
between from date
Date/Calendar
and end date
field
should not be
more than 12
months
Enter amount
Entered refund
amount is greater
Input field
than the amount
paid
Add director
details
Date/Calendar
field
File upload
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Index
Index
A
Select trainer.................................... 32
Enrollment ........................................ 26
Submit request................................. 24
Enrollment confirmation.................... 38
Surveyor ............................................ 2
L
Login ................................................ 11
N
New request ..................................... 21
P
Pending ............................................ 53
R
Registration ........................................3
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Index
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