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One man gets only a weeks value out of a year while another man gets
a full years value out of a week. Charles Richards
n this chapter, you are going to learn about something really crucial
that most people dont seem to talk about: time management and
productivity.
Fabian Lim
Time doesnt have to be our master. Indeed, we can and should learn to
master it.
Think about it. When I question people Why arent you doing this? nine times
out of ten, Id get I have no time as the answer. Lets get real. Most people do not
suffer from the issue of lack of time. Rather, they just simply run out of time.
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Description:
RescueTime is a time-management and analytics tool that allows easy time-tracking that requires no data entry. It works on both Windows and Mac and comes in
both Free and Pro versions. Youll be able to track the time you spend on applications, websites, and mobile apps with either version. Youll also be able to see
your efficiency and attention trends over time.
The good thing about RescueTime is that it is designed to run in the background
and out of sight. So you never have to fiddle with complicated software settings.
It just works!
Fabians Tips:
The Pro version offers additional features that allow you to block distracting websites temporarily, track offline time such as meetings and phone calls, and also
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Description:
TimeDoctor is a sophisticated time-management, time-monitoring, and
analytics-service designed mainly for businesses; however, you can also use
TimeDoctor to manage your personal time.
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Unlike RescueTime, which automaticaly starts up and runs in the background
when you power up your computer, TimeDoctor is designed to only track tasks
that you are actively working on.
If you run a business with staff based in multiple locations, e.g. home and office,
TimeDoctor will allow you to track and monitor time accrued by each staff and
by each project easily. The manner in which TimeDoctor tracks time and tasks is
robust enough such that the information can be used for timesheet recording
purposes.
TimeDoctor uses a proprietary algorithm to determine situations where you
could potentially be distracted and prompts you to find out whether you are still
working on your task. For example, browse social media sites like Facebook or
YouTube for longer than a few minutes, and TimeDoctor will ask you whether
your browsing is related to the task. If you click no, TimeDoctor will stop recording time to that task.
TimeDoctor also offers a very useful screenshot-recording feature that takes
screenshots of the computer screen every few minutes; extremely effective for
managing remote teams and hourly hires.
Fabians Tips:
I use TimeDoctor to manage my remote hires as well as to manage my own time.
In fact, I compensate my remote hires based on the amount of time they accrue
to a project in TimeDoctor. It is a win-win solution because this allows them to
complete their work whenever and wherever they want, with full mobility; and I
dont need to worry about monitoring their work productivity.
Interestingly, TimeDoctor has an iPad app so you are able to track your time even
when using the iPad.
I highly recommend you give TimeDoctor a go if you want to improve your
personal productivity and the productivity of your entire business team.
For more information: http://www.TimeDoctor.com
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Description:
FocalFilter is a PC-only free software that helps you stay focused on important
tasks by temporarily blocking access to websites you specify. It works with multiple browsers and is extremely simple to setup and use.
Fabians Tips:
To access the blocked sites, wait for the timer to run out. If you need to access the
blocked sites earlier, rebooting your computer will remove the block.
For more information: http://www.FocalFilter.com
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Description:
Similar to FocalFilter, SelfControlApp is a Mac-only free software that helps you
stay focused on important tasks by temporarily blocking access to websites you
specify.
Fabians Tips:
Unlike FocalFilter, rebooting your computer will not remove the block to websites, so be warned. You will be able to access the websites again after the timer
runs out.
For more information: http://www.SelfControlApp.com
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Description:
ZigMail is really simple to use and requires just three simple steps to setup:
Step #1 E nter your email address and password of your existing email
account.
Step #2 Identify which emails are transactional in nature.
Step #3 Confirm to start the transfer process.
You can repeat the three-step process for as many email accounts as you wish.
Those emails managed by ZigMail will then no longer appear in your inbox. Youll
instead receive a daily digest containing a summary of emails received during the
past twenty four hours, organized by the following categories:
Notice and alerts.
Time-sensitive offers.
Shopping and catalogs.
Personal interests.
Receipts and records.
Miscellaneous.
Fabians Tips:
Give ZigMail a try. Its free to use and will help you reclaim at least fifteen to thirty
minutes of time each day!
For more information: http://www.ZigMail.com
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Description:
MailStrom is another new-kid-on-the-block email productivity service, currently
available on an unlimited free trial basis. Based on the Inbox Zero concept by
Merlin Mann, creator of 43folders.com, Inbox Zero system involves getting your
inbox processed to zero whenever you check your emailby deciding on one of
the follow-up actions for each email:
Delete (or archive).
Delegate.
Respond.
Defer.
Do.
MailStrom helps you achieve Inbox Zero by allowing you to bulk-delete (or
archive) emails in your inbox quickly and easily. MailStrom works with multiple
email accounts and services including Gmail, Apple, AOL, Yahoo, and any email
service that supports IMAP.
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Fabians Tips:
MailStrom also allows you to bulk-move and file emails into appropriate folders
and automatically create rules for similar future action. This rule creation feature
alone will save you hours of precious time. Use it!
For more information: http://www.MailStrom.co
Description:
Heres a fun email productivity service I recommend you check out. Its called
The Email Game by Baydin.com, the creators of Boomerang for Gmail. The Email
Game currently works for Gmail and Google Apps email accounts only.
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It offers a timer, an animated smiley face, and several action buttons to help you
decide what to do with each email.
Fabians Tips:
The Email Game is a quick and fun way to go through your inbox. Why take life so
seriously? Go play The Email Game. Highly recommended!
For more information: http://www.Emailga.me
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Description:
NotifyMeNot shows you how to disable email notifications for popular social
media websites like Facebook, Twitter, LinkedIn, FourSquare, Pinterest, etc. This
way, you wont get distracted unnecessarily by social media notification emails.
Fabians Tips:
For sure, you should learn how to switch off those game requests notifications.
They are annoying and very distracting; ditto, with friend requests and photo tag
notifications.
For more information: http://www.NotifyMeNot.com
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Today s Date:
Time
What I Did
7:00-7:30 am
7:30-8:00
8:00-8:30
8:30-9:00
9:00-9:30
9:30-10:00
10:00-10:30
10:30-11:00
11:00-11:30
11:30-12:00
12:00-12:30
12:30-1:00 pm
1:00-1:30
1:30-2:00
2:00-2:30
2:30-3:00
3:00-3:30
3:30-4:00
4:00-4:30
4:30-5:00
5:00-5:30
5:30-6:00
6:00-6:30
6:30-7:00
7:00-7:30
7:30-8:00
8:00-8:30
8:30-9:00
9:00-9:30
9:30-10:00
After 10 pm
$______________
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A. My target income for the next twelve months is $________.
B. Id like to work ____ hours per week and only work ____ weeks out of the
year.
C. This means my total annual working hours would be _____ hours.
(Multiply the number of hours you work each week times the
number of weeks you want to work to get the total number of hours youll
work in the entire year.)
D. Divide your answer on Line A by your answer on Line C. Write your answer
here:
To reach my target income and target working hours,
I must average $____ per hour.
Compare your answer to Line D with what you actually did this weekare you
doing enough high profit activities to give yourself a chance at reaching your
goal income? Which activities can you replace with a different, more profitable
activity? Once you have a clear picture of how youre spending your time, youre
ready to move on to the next level.
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Systemize
Systemization simply means determining a set way of doing things every time.
The benefit of systemization is it allows us to better streamline business processes
and activities so that we can achieve consistent and predictable results. The secret
to profitably expanding your business and decreasing stress is by implementing
systems; its about determining how things are executed in your business and
turning them into a series of flow charts, blueprints, and checklists.
In order to successfully systemize, you first need to identify specific activities and
processes required to complete a specific task. Next, you need to document these
activities and processes. I use two online services to help with business documentation: Gliffy (to document process flows) and ScreenSteps Live (to document processes and activities within my organization). Once completed and updated, these
documents also serve as our internal knowledgebase within the organization.
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Download a free copy of Sam Carpenters Work The System in PDF format:
http://www.WorkTheSystemBook.com
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Automate
Automation is the process of using tools and systems to accomplish tasks that
would otherwise have to be performed manually and repeatedly. A major advantage of an online business versus an offline business is that you can automate a
large percentage of your online business with minimal cost and minimal effort.
A common automation tool we use for our online business is known as an email
autoresponder. An email autoresponder is a follow-up system that allows business owners to build a mailing list and create special online forms that capture a
prospects contact information such as their name and email address.
A unique feature of an autoresponder system is its ability to send email messages
on a time-release basis, so you can literally use email to follow-up with prospects
and customers automatically.
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Targeted prospects looking for SEO training find our website on page one in
Google.com via any of the following search terms:
seo course singapore
seo course malaysia
seo course indonesia
seo course philippines
seo training singapore
seo training malaysia
seo training indonesia
seo training philippines
seo certification singapore
seo certification malaysia
seo certification indonesia
seo certification philippines
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Asia Search Engine Academy currently offers SEO certification training courses in
Singapore, Malaysia, Indonesia, and the Philippines. The training dates and pricing differ by country. As such, we need to respond to an inquiry based on the
country of interest and thereafter craft a customized response via email.
Previously, when an inquiry came through our online form on the website, one
of my staff would review the inquiry and forward it to the appropriate country
representative for follow-up.
But when a representative gets overloaded with other tasks, they sometimes forget to respond to the inquiry promptly, resulting in missed opportunities and
sales; however, ever since we started using a marketing automation service called
Infusionsoft, we were able to completely automate this entire process.
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So, if the contact person was from Singapore, that inquiry would be forwarded to
our Singapore representative for follow-up.
At the same time, we defined a specific process flow for each country as follows:
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This entire marketing process is completely automated, allowing our country
representatives to focus on other areas of the business.
Customer support is another area that can benefit from automation. Heres how:
Develop and display a comprehensive FAQ list on your website.
Implement a help desk/ticketing system.
Desk.com offers a complete help desk and ticketing system for free for one user
for life!
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What we did was turn questions frequently asked by prospects and customers
into both canned replies, and frequently asked questions (FAQs). Canned replies
allow us to reply frequently asked questions quickly via email with one-click ease,
while FAQs were listed and updated frequently on our website.
The net impact? A 43% reduction in customer support time!
Another automation service I highly recommend you check out is Zapier.com
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Zapier is a web automation service that connects two online services and
automates tasks between them. No custom programming is required on the part
of the user.
It currently integrates with over two hundred web services, including popular
services like Facebook, Twitter, YouTube, Gmail, PayPal, and Salesforce.
I use Zapier, for example, to connect two of my online project management tools:
TeamworkPM and Trello (both are described in greater detail in the next section).
TeamworkPM is the main project management tool that I use to manage several
of my online projects. Trello, on the other hand, makes it easy to visually monitor the progress of specific projects, thanks to its kanban-based features using
boards, lists, and cards.
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The next step is to provide the login information to both services, and identify
the specific tasks you wish to automate. Finally, name this custom Zap you just
created, click the Make Zap Live button and you are all set!
Zapier offers both free and paid plans. The free plan allows you to create up to
five Zaps and run up to a hundred tasks monthly. Unless you are a heavy user, the
free plan will suffice.
For more information: http://www.Zapier.com
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Outsource
Lastly, what you cant automate, you should outsource. Outsourcing means getting other people to do stuff that you otherwise would have done yourself. One
of the biggest fears business owners have when it comes to outsourcing is how
to manage people remotely and make sure theyre workingwhen you cant see
them. Whats ironic, however, is that many online tools that exist today can facilitate the monitoring of remote workforce or outsourced hires.
oDesk.com, an online outsourcing platform, for example offers an online tool
known as Work Diary.
Whenever time is charged to a project, oDesk will take six random screenshots
of the outsourced workers computer every hour. These screenshots are instantly
available to the hirer for review. Such technology is useful for hirers of hourlyrated outsourced workers, since it allows the hirer to visually confirm through the
screenshots that the time charged is actually relevant and related to the project.
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If you want to live a truly mobile lifestyle, first ask yourself whether you can get
work done just using an iPad or tablet device. Fantasy? Not really. Its a reality;
a reality to some peoplethat, includes mewho have systemized, automated,
and outsourced a large part of their businesses.
Whats In My Laptop?
In this section, I share with you my personal rolodex of essential business and productivity tools I use to manage my multiple businesses. This is not a list of every
tool out there but my personal list of tools that I use on a daily basis to manage
my multiple businesses. Of course, it is important for me to highlight that, to this
day, after having started over ten businesses, I dont work in an office, i.e., I still
work from home! I own a nice car, but have clocked a mere 15,000 miles over the
last four years because I dont have to drive to work.
Yes, the Internet has allowed me to manage my businesses from the comfort
of my home. No worrying about traffic jams, parking, or public transport. My
day starts when I fire up my laptop at home. My business and productivity
tools help me to manage my business more effectively and efficiently. As
a result, I have absolute mobility and I am able to travel whenever I want,
wherever I want.
Friend this is the lifestyle freedom I wish for you to have!
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Productivity
Task Management Producteev
Organize Schedule Google Calendar
Note and Document Management Evernote
File Sharing DropBox
Mobile Document Editing Quickoffice
Remote Access LogMeIn
Project Management Trello
Project Management TeamworkPM
Mockups & Wireframes - myBalsamiq
Speech Recognition Dragon Dictate
Expense Management Expensify
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Communication
Corporate Collaboration Yammer
Instant Messaging HipChat
Web Conferencing GotoWebinar
Video Broadcasting LiveStream
Call Management TollFreeForwarding
Business Intelligence
Web Analytics - Google Analytics
Real-Time Analytics Woopra
Website Monitoring Pingdom
Mobile Business Intelligence RoamBI
Real-Time KPI Dashboard GeckoBoard
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Description:
SugarSync is a cloud-based backup and file storage service. Once installed on
your computer, SugarSync runs in real-time in the background to upload and
sync your files and folders to the cloud. You wont have to worry about losing your
documents even if your laptop crashes or in the event you lose your laptop because all your documents are backed up securely and in real-time by SugarSync.
The good news is, you will be able to access your files and folders once they are
synced online via SugarSyncs mobile app. This offers you improved mobility; you
can leave your laptop in the office or at home and just carry a tablet device like an
iPad whilst on the move.
Should you need to retrieve a file, simply download the file via SugarSyncs mobile app and youll be able to complete your work remotely!
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Description:
1Password is a multi-platform password manager. With 1Password installed on
your computer, all you have to do is search the website you want to log on to,
then, with just a single click, 1Password will enter the URL on the browser as well
as enter your username and password on your behalf; it will even click submit for
you. It all happens very quickly and automatically. 1Password is available for Mac,
Windows, iPhone, iPad, and Android.
Fabians Tips:
Password management is one of the most time consuming, yet overlooked,
strategies in the online world. In this day and age, you should not be manually
entering usernames and passwords on the Internet. Ever. Whether for an email
account, online bank account, or membership website.
It is a pure waste of precious time to be keying in usernames and passwords over
and over again, each and every day. Besides, it is good practice to change passwords every ninety days and only use strong passwords that hackers cant decipher easily; one thats impossible to easily type in manually. If someone is able to
guess your password, it means you are using a password which is too simple and
easy-to-break. From a security perspective, that would mean you are at risk.
For more information on 1Password: http://www.1Password.com
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Productivity Tools
Task and To-Do List Management with Producteev
Description:
One of the most important productivity tools that will keep you organized
daily, is a task and to-do-list manager. And, being a productivity nerd, Ive tried
and tested almost every single task and to-do-list manager availableboth
free and paid.
In the end, Im sticking with Producteev. Why? For one, its free for personal use.
But the major feature I really like in Producteev is the ability to add and update
tasks and to-dos via email.
Fabians Tips:
I rely on email communication to communicate with the external ecosystem,
i.e., partners, vendors, customers, etc. So being able to add or update a task in
Producteev via email is a Godsend feature. When a task is due, Producteev will
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send me an email notification. When Ive completed the task, I can simply reply to
the email with done and Producteev will mark the task as complete!
Here are the various actions that can be accomplished with Producteev via e-mail:
Add a note to the task by replying to this email (the first line will be the
note).
Complete the task by replying done.
Assign priority with a number of stars (*3 will give the task three stars).
Assign the task to a colleague, e.g. @ml (Michael Lewis).
Label the task like this: #marketing.
Modify the deadline with tomorrow, tomorrow 9am, next week, 09/27...
Move the task to another project with /ProjectName.
Cool, eh? Give Producteev a go. Im sure youll take a liking to it pretty quickly!
For more information: http://www.Producteev.com
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Description:
Evernote is the ultimate all-in-one note-organizer and more. With Evernote, you
can capture and store almost anything: text, images, audio, video, PDFs, etc.
One of Evernotes most useful features is the ability to capture and save web objects, from full web pages to text snippets and graphics. In this regard, Evernote
also functions as a bookmark manager. Another powerful feature of Evernote is
its search function. You can search by keyword, tag, or even printed text or text
in images. Notes stored in Evernote are synced and therefore can be retrieved
across all your devices online and via mobile apps.
Evernote comes in Free and Premium versions.
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Description:
Dropbox is one of the most popular file hosting services on the web today. Its
popularity stems from its it-just-works simplicity. The free version of Dropbox
comes with 5GB of storage, while the Pro version comes with 100GB, 200GB, and
500GB of storage at various monthly fees.
Fabians Tips:
Unlike SugarSync, which I use as a cloud backup for my entire computer files and
folders, I use Dropbox to store documents that I need frequent access to. I also
use it for file-and-folder-sharing purposes.
For more information: http://www.Dropbox.com
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Description:
LogMeIn offers a variety of free and paid remote access tools. The main benefit of
using a remote access service is the ability to leave your laptop at home or in the office and still be able to access important files and folders in your computer. Remote
access technology also allows you to run software or applications on your computer remotely. Finally, you can go on a vacation and truly enjoy yourself without
lugging your laptop around. In the event of needing to work from your tablet or
iPad, you can remotely connect with your laptop using LogMeIn if really necessary.
Fabians Tips:
Without a doubt, if you want to enjoy your personal freedom without having to
sacrifice work productivity, LogMeIn is one of the most important mobility tools
available out there.
For more information: http://www.LogMeIn.com
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Description:
Trello is a free web-based project management tool that is really simple to use,
but highly effective. Trello is designed after the Japanese just-in-time system
known as Kaban, which employs the use of boards, lists and cards to monitor
project progress.
Trello also has collaboration features that make it possible for everyone on your
team to get ongoing communication about whats new. You can also add checklists whenever you want to, include activities, add group members, and much,
much more. Trello projects can be shared, printed, and exported.
Trello can be used for a wide variety of tasks and projects. For example, each time
someone on your team comes up with a new feature idea, use Trello to categorize the idea along with other tasks such as whats coming next, pending jobs,
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progress of testing, and other issues. After youve completed a particular task, all
it takes is a series of simple drag-and-drop actions to update the task status.
Fabians Tips:
As the co-founder of SharesXPert Trend Trading System at SharesXPert.com, one
of my roles involves software development and testing. In order to track the
development of each new feature for SharesXPert, we set up a typical software
development workflow using Trello as follows:
Ice Box > Ideas > Next Up > In Progress > Testing > Known Issues > Live
At each stage, we create one card to represent one feature we plan on developing.
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Description:
TeamworkPM is another project management tool that I use. It offers a plethora
of project management features like task management, task assignment and reminder, milestone tracking, internal messaging, file management, and version
control. TeamworkPM allows me to manage multiple projects and users on a
single platform. It offers a beautiful and feature-rich iPad app that allows you to
manage all your projects and tasks using the iPad.
Compared to Trello, the only feature TeamworkPM does not seem to have is the
visual boards, lists and cards kanban system that Trello replicates so well.
The good news is TeamworkPM offers a free plan that comes with full-functionality
and allows you to manage up to two projects. You can always upgrade to a paid
account starting at $12/month if you need to manage more than two projects.
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Fabians Tips:
Use Zapier.com to seamlessly integrate TeamworkPM and Trello systems and
youll end up with a best-of-breed project management system.
For more information: http://www.TeamworkPM.net
Description:
myBalsamiq is a web-based visual mockup and wireframe tool. If you are into
software development, app building, or website development, myBalsamiq is the
perfect tool to help you create mockups and wireframes at lightning speed.
It features a simple and very intuitive drag-and-drop web-based user interface
this makes it extremely user-friendly. It also offers you the ability to collaborate
with external users, so that you can conveniently solicit feedback and comments
from project stakeholders.
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Description:
If you hate or are slow at typing but need to create and edit documents or reply
to tons of emails, I have good news for you. Theres a tool that can help you
accomplish these tasks without the need to type. Dragon Naturally Speaking
for Windows and Dragon Dictate for Mac are both speech recognition software
that use your voice to create and edit documents or emails. You talk, it types.
It can even activate an Internet browser by following your voice command! You
can teach the software to recognize your voice and it even guides you through a
training process that will improve its voice recognition accuracy.
Fabians Tips:
If you are a lazy, busy entrepreneur who hates typing like me, this is definitely a
great software thats worth every single dollar. To get started, all you need is a
headset microphone that connects to a USB slot on your computer. Activate the
software; simply start speaking into the microphone and let the software do its
magic for you!
For more information on Nuance: http://www.Nuance.com
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Description:
Expensify is a free expense manager that helps you manage your receipts
and expenses in a central location. Whats neat about Expensify is its mobile
and web integration. When you scan a receipt using your mobile phone,
the scanned receipt is automatically uploaded together with the details
you enter, to your online Expensify account. Expensify also integrates with
popular US banks, credit cards, and PayPal, allowing you to import your
bank statement directly to the web for you to easily manage your expenses.
Alternatively, you can upload your bank statement if its in XLS, CSV, OFX, or
QFX format.
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Fabians Tips:
When I was working in Deloitte, submitting timesheet and expenses was a fortnightly routine that I continued for six and a half years straight. Expenses had to
be scanned, detailed, and manually entered. Do I dislike such paperwork? I sure
do; however, Expensify makes expense management less tedious for sure.
Now remember, the New Rich lifestyle is all about mobility and independence, so
you dont have to hire a personal assistant to manage and handle your expenses.
Let Expensify help you out here!
For more information: http://www.Expensify.com
Communication
Private Network Social Collaboration with Yammer
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Description:
There may be a host of free instant-messaging services out there like Skype, Yahoo Messenger, and so on. But if you want a professional system for communicating with your colleagues and business associates, give HipChat a try! You cant
make a phone call through it like on Skype, but HipChat gets more done when it
comes to business and team collaboration.
HipChat also offers convenient drag-and-drop file-sharing functionality. You can
install HipChat on your computer (both PC and Mac), iPad, iPhone, or Android
device. If your team member needs to contact you urgently without sending an
email, they can just do a HipChat and an instant message from them will be received on your device.
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Description:
GotoWebinar is an industry leader in web conferencing service. With
GotoWebinar, you will be able to host a web conference for up to 1,000 users
simultaneously. With GotoWebinar, your audience is able to see your entire desktop including slides, web browser, and anything you choose to displayand, of
course, they could listen to you via their computer speakers.
The latest version of GotoWebinar even has an on-board recording feature
that allows you to make both video and audio recordings of the entire session.
GotoWebinar is also available as an iPad app so users can participate in a webinar
even when they are on the move.
Setting up GotoWebinar is as easy as it gets; just specify the webinar topic as well
as date and time. GotoWebinar then creates a registration page for your users to
fill-up. Users are then provided a special link to access the webinar on the given
date and time.
Fabians Tips:
Online webinars are a great way to share and deliver your knowledge to a
Worldwide audience. Ive been a loyal GotoWebinar customer since 2008 and
this service has helped me to deliver my monthly online coaching program to
my students all over the World easily and reliably. I record the entire webinar
session and provide my students the webinar slides in PDF format as well as the
video recording in MP4 format for them to review at their convenience after the
session.
With GotoWebinar, a great way to get feedback from your audience is by creating
a quick online poll. Once the webinar is over, you can review their responses by
downloading the webinar report.
GotoWebinar offers a free 30-day trial, so you can try out this system without
any risk.
For more information: http://www.GotoWebinarTrial.com
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Description:
LiveStream is a video-streaming service that allows users to broadcast their live
event in high definition (HD) video format. It offers both free and paid plans and
also sells special video hardware and software to users who wish to broadcast
their video in higher quality HD video format. Besides video, text and images can
be added to the broadcast as well. In addition, users also have the option to push
real-time text updates to their audience.
LiveStream is easy to set up and use. Each live event page is laid out in blog-style
layout to allow maximum social interaction and social sharing.
Fabians Tips:
Check out LiveStreams Broadcaster hardware. It connects to a video camera via
HDMI input. Once connected to the web via wireless Internet, LiveStream Broadcaster will stream your video and audio online in HD format directly from your
video camera, eliminating the need for a computer.
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Such real-time video streaming technology allows video bloggers, adventurers,
educators, coaches, trainers, and experts to easily share information with the rest
of the world in high-definition video format.
I highly recommend you give LiveStream a go.
For more information: http://www.LiveStream.com
Description:
TollFreeForwarding is a powerful call management service that offers US and international toll-free phone numbers for businesses. Using their services, you are
able to purchase toll-free phone numbers in specific countries and forward calls
to either local or international phone numbers of your choice.
All call settings are controlled via an online dashboard, and any settings you edit,
including adding new phone numbers, are instantly updated in the system.
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Business Intelligence
Web Analytics with Google Analytics
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Fabian Lim
Description:
Google Analytics is a free web analytics service that helps you gain valuable
insights on visitors to your website. It not only gives you fresh insights on how
visitors discovered your site, where they came from, which browsers are most
popular, etc., but it also allows you to measure online sales and conversions by
settings goals.
Some of its latest features include:
Real-time analytics: view live visitor analytics like where they came from, which
content are they viewing, the impact of a live social media campaign, etc.
Social conversion reports: measure the value of your social interactions and
social sharing like Google+1s and Facebook likes.
Mobile analytics: gain insight into the effectiveness of your mobile sites,
apps, and ads.
Fabians Tips:
Some of the key web analytics metrics I recommend you pay attention to include:
Page views.
Unique visitors.
Pages/visit.
Average time onsite.
Bounce rate.
New versus returning visitors.
Direct versus referral versus search traffic.
Top entry and exit pages.
Top browsers.
Top mobile devices.
In addition, learn to use the Advance Segments feature. This allows you to segment
(i.e., isolate) subsets of your traffic so that you can analyze specific behaviors of
the segment. For example, do visitors who arrive via Google Paid Search Ads
convert better than visitors from other Paid Ads sites?
You can gain more insight on Google Analytics by subscribing to the Google
Analytics YouTube Channel: http://www.YouTube.com/user/GoogleAnalytics
For more information: http://www.Google.com/Analytics
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Description:
Woopra is a real-time customer analytics service that allows you to monitor your
website visitors in real-time. Woopra is similar to Google Analytics, but offers much
more powerful live-monitoring features. For example, its real-time visitor profiler
offers a single view of your website visitor and tracks all of the visitors interaction
with your website. This information can later be fed into your Customer Relationship Management (CRM) system for further follow-up and sales tracking.
Fabians Tips:
One of Woopras most powerful features is its Proactive Live Chat. Combined with
its visitor profiler feature, Woopra makes it easy for customer support to spot hot
opportunities, e.g. visitors who just clicked on the Add-to-Cart button and proactively
engage these visitors and guide them through the purchase process.
Being able to engage visitors in real-time while they are on your website really
helps to boost online revenues and reduce lost sales.
For more information: http://www.Woopra.com
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Fabian Lim
Description:
Pingdom is a free website-monitoring service that monitors and reports on the
uptime and performance of websites and alerts the user of downtime errors. In
the event of an outage, Pingdom can notify users by email or even SMS, so that
users are able to take immediate action to bring the affected websites back online as soon as possible. It also offers uptime and server performance reports in a
simple-to-understand graphical format.
Pingdom is also available as an app version that you can install to monitor your
websites on your iPhone, iPad, or Android device.
Fabians Tips:
As an online entrepreneur, it is important for me to know whenever my websites go
down because of an outage or traffic overload. If a website is not online, it is not going
to generate revenues. Thats why it is so important to monitor a websites uptime status.
I highly recommend you use Pingdom to monitor your websites online status!
For more information: http://www.Pingdom.com
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Description:
Roambi is a mobile business intelligence dashboard service that turns boring
spreadsheet data into stunning graphical analytics visuals. With Roambi, you can
update data in a Google spreadsheet and Roambi will dynamically update charts
and tables on an iPad in real-time.
Roami is available in Lite and Pro versions. The Lite version is free while an annual
subscription to Roambi Pro costs $99/user/year.
Fabians Tips:
Roambi is a fantastic app that allows you to view financial spreadsheet data in a
visually appealing and easy-to-understand manner. I use Roambi to monitor sales
and revenues of my various businesses, as well as operating expenses and bank
account balances.
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Fabian Lim
For entrepreneurs with multiple businesses in multiple locations, Roambi allows
them to view the financial performance, for example, of multiple outlets in a
single view. In doing so, entrepreneurs can better monitor business statistics and
make better and more informed corporate decisions.
If you really want to manage your business professionally at a small investment,
take Roambi for a spin!
For more information: http://www.Roambi.com
Description:
Geckoboard is a business dashboard that offers you the convenience of viewing
key business information, performance indicators, and stats related to your business in real-time. It lets you monitor everythingfrom server uptime (the measure of how long a web host has been up and running) to web analytics. You can
even share it on various devices and with specific users.
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Whats In My iPad?
As you know by now, I work from home and accomplish my day-to-day personal
and business tasks using my laptop. What I have not mentioned is whenever I
need to leave my house, Ill leave my laptop at home and bring only my iPad
with me.
I am able to work on my iPad and achieve a high level of productivity at the
same time because most of the online services and tools that I use to manage
my businesses are available as iPad applications. Two major benefits of mobile
applications are i) ease of access because we are not required to login every
time we wish to access the application and ii) increased productivity because
critical and updated business information is just one click away, even while we
are on-the-go.
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Fabian Lim
One of the best ways to boost mobile productivity is to use a real keyboard, as
compared to typing on the iPads virtual keyboard. This is especially useful when
working on emails and Word documents. Ive tried a number of iPad keyboards
and my personal favorite is Brydge iPad Bluetooth Keyboard.
Brydge keyboard transforms the iPad into a touch-screen laptop. You can literally place the iPad on your lap and work on it like a laptop. It comes with built-in
magnets that functions like Apples iPad Smart Cover; it automatically powers off
the iPad when folded shut. Brydge also comes in a Bluetooth speakers version.
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Now Ill like to share with you a list comprising business and productivity apps
installed in my iPad. Do note that many of these apps are not only available on
iOS platforms; they are also available on Android.
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Fabian Lim
Remote Access LogMeIn Ignition
Project Management Trello
Project Management TeamworkPM
Speech Recognition Dragon Dictation
Expense Management Expensify
Communication
Corporate Collaboration Yammer
Instant Messaging HipChat
Web Conferencing GotoMeeting
Video Broadcasting LiveStream for Producers
Business Intelligence
Real-Time Analytics Woopra
Website Monitoring Pingdom
Mobile Business Intelligence RoamBI
Real-Time KPI Dashboard GeckoBoard
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APPENDIX A
For your convenience, here is the list of online resources mentioned in this book:
Time Management
Time Management - RescueTime (http://www.TryRescueTime.com)
Time Management - TimeDoctor (http://www.TimeDoctor.com)
Minimize Distractions - FocalFilter for PC (http://www.FocalFilter.com)
Minimize Distractions - SelfControl App for Mac
(http://www.SelfControlApp.com)
Eliminate Inbox Clutter - ZigMail (http://www.ZigMail.com)
Eliminate Inbox Clutter - MailStrom (http://www.MailStrom.co)
Eliminate Inbox Clutter - Email Game (http://www.Emailga.me)
Disable Social Media Notifications - NotifyMeNot
(http://www.NotifyMeNot.com)
Systemization
Document Process Flows - Gliffy (http://www.Gliffy.com)
Document Processes and Activities - ScreenSteps Live
(http://www.BlueMangoLearning.com/ScreenStepsLive)
Work The System by Sam Carpenter (http://www.WorkTheSystemBook.com)
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Appendix B
Automation
E-mail Marketing - GetResponse (http://www.TryGetResponse.com)
Complete Marketing Automation - Infusionsoft (http://www.GetInfusionsoft.co)
Help Desk and Ticketing System - Desk (http://www.Desk.com)
Simple Web Automation - Zapier (http://www.Zapier.com)
Productivity
Task Management Producteev (http://www.Producteev.com)
Organize Schedule Google Calendar (http://www.Google.com/calendar)
Note and Document Management Evernote (http://www.Evernote.com)
File Sharing DropBox (http://www.Dropbox.com)
Mobile Document Editing Quickoffice (http://www.QuickOffice.com)
Remote Access LogMeIn (http://www.LogMeIn.com)
Project Management Trello (http://www.Trello.com)
Project Management TeamworkPM (http://www.TeamworkPM.net)
Mockups & Wireframes myBalsamiq (http://www.myBalsamiq.com)
Speech Recognition Dragon Dictate (http://www.Nuance.com)
Expense Management Expensify (http://www.Expensify.com)
Communication
Corporate Collaboration Yammer (http://www.Yammer.com)
Instant Messaging HipChat (http://www.HipChat.com)
Web Conferencing GotoWebinar (http://www.GotoWebinarTrial.com)
Video Broadcasting LiveStream (http://www.LiveStream.com)
Call Management TollFreeForwarding (http://www.TollFreeForwarding.com)
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Appendix B
Business Intelligence
Web Analytics - Google Analytics (http://www.Google.com/Analytics)
Real-Time Analytics Woopra (http://www.Woopra.com)
Website Monitoring - Pingdom (http://www.Pingdom.com)
Mobile Business Intelligence RoamBI (http://www.Roambi.com)
Real-Time KPI Dashboard GeckoBoard (http://www.Geckoboard.com)
Outsourcing
Elance (http://www.Elance.com)
Guru (http://www.Guru.com)
GetAFreeLancer (http://www.GetAFreelancer.com)
ScriptLance (http://www.ScriptLance.com)
RentACoder (http://www.RentACoder.com)
Amazon Mechanical Turk (http://www.MTurk.com)
VirtualEmployee (http://www.VirtualEmployee.com)
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APPENDIX B
Here is a list of online businesses and related websites owned by Fabian Lim:
194
Appendix C
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Appendix C
a potential trend reversal. A unique feature in SharesXPert is its ability to identify
persistent up and down trends, by generating multiple entry signals at markettimed intervals. However, when a stock starts to trend sideways, SharesXPert will
not trigger an entry.
To this end, SharesXPert is designed to help users identify potential up and down
trends with one-click ease, significantly increasing the chances of beating the
market!
For more information:
http://www.SharesXPert.com
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APPENDIX C
Here is the list of internet marketing training courses offered by Fabian Lim:
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Appendix D
Duration: 2 hours, conducted once a month
Location: Online
For more information:
http://www.WorldInternetAcademy.com
SEO Certification
Asia Search Engine Academy is the only training organization offering accredited
training for search engine optimization certification in Asia. It offers a 5-day SEO
workshop where you get the chance to interact with industry experts and learn
the intricacies of search engine optimization. Enjoy step-by-step, hands-on instruction personally delivered by Asias foremost SEO expert, Fabian Lim.
Duration: Five full days, conducted once a year
Location: Singapore, Malaysia, Indonesia, Philippines, Hong Kong
For more information:
http://www.AsiaSearchEngineAcademy.com
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APPENDIX D
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Appendix E
In 2011, ClickMedia was voted finalist in Marketing Magazines Digital Agency of
the Year.
ClickMedia has offices in Singapore, Malaysia and Indonesia.
For more information:
http://www.ClickMedia.com.sg (Singapore)
http://www.ClickMedia.com.my (Malaysia)
http://www.ClickMedia.co.id (Indonesia)
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APPENDIX E
If you wish to connect with Fabian Lim, you may do so via any one of the
following channels:
Blog - http://www.fabianlim.name
Facebook - http://www.facebook.com/fabianlimpage
LinkedIn - http://sg.linkedin.com/in/fabianlim
Google+ - http://gplus.to/fabianlim
Twitter - http://www.twitter.com/fabianlim
YouTube - http://www.youtube.com/user/magicpilot
If you wish to contact Fabian Lim for business and corporate advisory, speaking
engagements or press-related inquiries, please feel free to contact any of his offices:
ClickEvents.com.sg Pte Ltd
#06-03.
Singapore 229469
support@clickevents.com.sg
support@clickevents.com.my
http://www.ClickEvents.com.sg
http://www.ClickEvents.com.my
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